The Westin Casuarina Las Vegas

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User Reviews for The Westin Casuarina Las Vegas, Las Vegas

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Dec 3, 2009 by Greg from Santa Clara,CA
Overall Rating: 3

“They charged me a 15X daily service fee on top of my paid price. They didn't tell me about this fee until I was checking out and then rudely refused to do anything about it. The manager was extremely rude. Additionally, there may have been mites in the bed. I got about 30 bites in the two days I stayed here. So did my girlfriend.”

Nov 19, 2009 by Janet from Port Townsend,WA
Overall Rating: 1

• Non-smoking casino.
• $15 daily surcharge for nothing I wanted, homeless people outside front door, unfriendly front desk staff, and dark dingy decor.

“Do not stay here. This is not a 4 star hotel. It is far from everything with empty littered lots on both sides and homeless drunk people loitering in them. The desk staff
was unfriendly. The decor is dark and dingy and unpleasant including the restaurant. The swimming pool is tiny with a view of cement and the smell of cigarette smoke. The worst problem is the $15 surcharge per day, plus tax. This is supposed to be for a bottle of water in your room, a paper delivered daily (except not Saturday / Sunday), printing a boarding pass for guests, use of the Spa (which is not free) and use of the pool. The free wine and beer each night is a nice idea except the surroundings are so depressing I avoided it. I would not stay here at half the price.”

Nov 18, 2009 by Gaylen from Millbrae,CA
Overall Rating: 9

• The bed was very comfortable and cozy. Made a difference.
• A flat screen and a stereo to put my ipod would have been sweet.

“I come to expect any Westin property to meet a very high standard in hotel accommodations. This property was right in line with my expectations. The staff was friendly, the facilities were clean and up to date, and the overall experience was very good. I will stay here the next time I go to vegas.”

Oct 30, 2009 by Jim from Honolulu
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[3]

• Food and staff at the Suede was great.
• Blind sided us with a $15 resort fee!

“Front desk service spotty. Only one of the three agents was helpful and friendly. The other two did not help us at all. The hotel blind sided us with a $15 resort fee which was supposed to include a daily paper. No paper delivered on Friday. When I requested it the next day, they said that the daily paper is not available on the weekend. I should have gone down the street and paid less than half the cost of the hotel. And that was a true 4 star hotel.”

Oct 28, 2009 by John from El Dorado Hills,CA
Overall Rating: 1

• Walking distance to Las Vegas strip.
• Unable to sleep because of noise of air conditioning vent.

“The vacant lot between this hotel and the strip had groups of homeless drunks at all hours of the day and night. My wife did not feel safe walking alone from the hotel to the strip. The noise of air conditioning vent (not the air conditioning for the room) was excessive.”

Oct 28, 2009 by Clement from Mesquite,NV
Overall Rating: 10

• Valet was very friendly, registration friendly. All services first class.
• I cannot think of a thing.

“I would recommend to anyone and have done so already.”

Oct 28, 2009 by Michael from Pahrump,NV
Overall Rating: 5

• Was clean and effecient.
• Junk fee.

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Oct 28, 2009 by Raylene from Everson,WA
Overall Rating: 7

• Room service.
• Ladies at the casino desk were very rude.

“Nice hotel, people at front desk very nice. Ladies at casino desk very rude.”

Oct 27, 2009 by Sebastian from Bakersfield,CA
Overall Rating: 2

• Service fees at checkout.

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Oct 23, 2009 by Roshan from Millbrae,CA
Overall Rating: 1

• Nothing.
• Bad service, did not keep their promises.

“This is a bad place to stay. I was promised a free breakfast for that, but at the end of my stay I ended up paying for that breakfast. Their are also many hidden charges at check-out time. They wanted to charge me another 15 plus tax for a hotel service fee. I did not use anything there then my bed ans shower at this hotel. I didn't get a paper use the pool or the hotel gym and you had to pay 20 dollars a day for an entire day use of the Internet. I would not recommend this hotel bad service and false promises were made by the management.”

Oct 21, 2009 by Wendy from Spring Valley,CA
Overall Rating: 5

• Complimentary drinks.
• Hidden fees.

“The people who work at the hotel are great. The pool is small only allows about 50 people. The bathroom of the room didn't have a fan.”

Oct 21, 2009 by Jennifer from Irvine,CA
Overall Rating: 4

• Beds.
• Location, cleanliness, room musty, toiletries missing, ice broken.

“Nice hotel, but not the usual Westin experience. Four star rating is too high for this hotel.”

Oct 21, 2009 by Christy from Gilbert,AZ
Overall Rating: 5

• That it was a Westin and nice small casino.
• The staff, security, size of rooms.

“Sink in bathroom was clogged and not working, they refused to change rooms and insisted on having a repairman come to the room. We had to leave and upon returning back to our room the sink was fixed but the repairman left our hotel room door open and didn't latch it all the way. Nothing was missing out of our room but when reporting to hotel staff they shrugged it off and said that we were lucky that nothing was missing.”

Oct 20, 2009 by Margaret from Lowell,MA
Overall Rating: 5

“It is 0.6 miles from the strip which is a LONG walk at night.”

Oct 20, 2009 by Chad from South Jordan,UT
Overall Rating: 8

• The beds were very comfortable.
• The cleanliness was disappointing.

“The hotel was very nice. Our room had a few issues with cleanliness. There was nothing that would stop me from coming back to this hotel.”

Oct 17, 2009 by Danielle from Marietta,GA
Overall Rating: 8

• Comfy bed and friendly front desk staffs.
• Housekeepers kept knocking at our door and even tried to open the door and get in on the check out date which is unprofessional!

“Even though the hotel and the casino's small and the pool is way too small, but the bed is really comfy for a good rest after a long day of fun in Vegas. But what made me so mad is that one of the housekeepers tried to open up the door three times in the early morning at 8am on the last day of our stay in the hotel even after I told her that we were checking out at 12 noon. That's really unacceptable. But finally the manager promised to talk to the housekeepers and make sure it won't happen again. Afterall, it is not a bad hotel.”

Oct 14, 2009 by Rick from Murrieta,CA
Overall Rating: 8

• Friendly.

“Staff was very good.”

Oct 14, 2009 by Kate from Tucson,AZ
Overall Rating: 9

• The bed, linens, and pillows were so comfortable!
• The insulation was not good so I was able to hear the neighbors and their kids in the morning.

“The hotel was everything I had hoped it would be. The bed, linens, and pillows were fabulous. I had no problem sleeping on this bed. The casino was small but intimate which meant I could move around wherever I wanted without hassle. The restaurant was disappointing. It was very pricey (my husband and I ended up paying $45 for breakfast) and the food was not that good. The wait staff was very helpful, professional and friendly. I LOVED that the hotel area is smoke-free. Also, this hotel is very pet friendly. I did not travel with my dogs on this trip but if you are going to have pets, I would recommend this hotel. They are very accommodating to pets and owners here. The only problem I had was that the connecting door for the room next to us had no isolation so I was able to hear my neighbors and their children.”

Oct 11, 2009 by Leo from Venice,FL
Overall Rating: 10

• They hit us with a $15 per day for parking, newspaper, weight room etc. I complained they did not tell me and would not pay it. They waived the charge.

“The hotel was very nice. The surprise extra charge dampened my enthusiasm. I would not come back.”

Oct 2, 2009 by Joe from Berkeley,CA
Overall Rating: 8

• Happy Hour and Managers reception and Super comfortable bed and pool open till 2am plus in room coffee.
• Dirty carpet.

“The Westin surprised us with most comfortable bed ever. It also had a great happy hour for those that like to gamble and a free food and drink reception to get you started. The employees were very nice and the pool was open till 2 am.”

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Amenities at The Westin Casuarina Las Vegas, Las Vegas

Babysitting/Child Services Bar/Lounge Business Center Casino Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services Meeting/Banquet Facilities

Mini Bar Modem Lines in Room No Smoking Rooms/Facilities Parking Pets Allowed Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable VIP Rooms/Services