Crowne Plaza Union Square

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User Reviews for Crowne Plaza Union Square, San Francisco

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Oct 14, 2009 by Kirsten from Vancouver,Canada
Overall Rating: 9

• Bell/doorman.

“Room was changed to 1 king (preferred) without any hassle, though it was a handicapped room, which meant the bathtub was less than expected. It was clean and the bed was extraordinary!”

Sep 27, 2009 by Dee from Fairfield,CT
Overall Rating: 9

• Convenient, and a helpful staff.
• No inexpensive breakfast place close by.

“We were able to check in early. The hotel was convenient to Union square and the cable cars. The room was clean and quiet.”

Sep 22, 2009 by Terri from Chico,CA
Overall Rating: 10

• We had a corner room with a great view.
• The bathrooms are small.

“We liked staying at this hotel because it was centrally located to shopping and dining. When we checked in we were upgraded to a corner room with a great view. The staff was very courteous.”

Aug 31, 2009 by Jen from Cobleskill,NY
Overall Rating: 9

• Very clean and modern
• Strange floor layout with room doors in small corners

“The hotel was very clean and comfortable but parking was $46/night plus tax!!!”

Aug 24, 2009 by Gregory from Los Angeles,CA
Overall Rating: 8

• Great location. Good staff. Clean and modern

“The hotel was fine for the price. If you have to drive, skip this place. Parking was more than fifty dollars a night with tax.”

May 19, 2009 by Harry from Marina Del Rey,CA
Overall Rating: 9

• Quick check-in and check-out.
• Lobby area was unimpressive.

“A solid 3.5 star stay in downtown San Francisco. The facilities aren't amazing, but the rooms are comfortable and the staff is knowledgeable and friendly.”

Dec 17, 2008 by Mary from Carmel Valley,CA
Overall Rating: 9

• Decor of the room was excellent; the gym fantastic; location superlative; staff helpfulness was excellent.
• Construction remodeling, although not affected by it; the lobby is not up to the standard of a hotel of this rating.

“The room was very clean, well appointed, and very aesthetic. The gym facility was better than most hotels that I have visited. The location of this hotel makes it extremely desirable; one block from Union Square and proximity to best shopping and dining in downtown SF. The staff was very helpful and went out of their way to provide service.”

Nov 26, 2008 by Jennifer from Atascadero,CA
Overall Rating: 10

• Location.
• Under construction at the moment.

“This hotel was in perfect proximity to restaurants, shopping, night life, trolley, etc. The new rooms are very nice with comfy beds. I would stay there again!”

Nov 14, 2008 by Cindi from Auburn,WA
Overall Rating: 8

• I liked the location.
• Small lobby.

“This hotel is under construction. They are very considerate of their guest we had a room right next door to us that was totally gutted and people were working on it. We never heard them once. The people that work there were very helpful. The rooms are really nice.
”

Nov 14, 2008 by Jen from Houston,TX
Overall Rating: 9

• Nicely renovated rooms.
• Bathroom too crammed. Service could be improved.

“Nice comfortable hotel with newly renovated rooms in a convenient location. Staff were not very helpful, but overall I had a very positive experience.”

Oct 28, 2008 by Ethan
Overall Rating: 8

• Location and price.
• Room was above noisy street.

“A higher floor may have been a bit quieter!”

Sep 14, 2008 by Peter from Edmonds, WA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• New room were clean.
• Outside is hard to see because of the construction.

“Overall good with clean rooms and a parking garage a few buildings away with a good price to park.”

Sep 11, 2008 by John from Oakland, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[4] • Location:[9]

• Location is central.
• Front desk staff.

“Fine room, great location. Their front desk staff need customer service, attentiveness, problem solving and politeness training.”

Sep 8, 2008 by Dan from Novato, CA
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[9]

• Work out room.
• No electricity till 6 pm the first night.

“Very old hotel under construction/parking $46 per night.”

Sep 7, 2008 by Fiona from St Robert, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[10]

• Great location for the main shopping area, Chinatown and restaurants.
• There was some renovation work ongoing but it didn't really affect us.

“This was excellent value given the location and the standard of the room; large and well equipped. No doubt the price was due mainly to the renovation work being undertaken externally. There is little in the way of public areas in the lobby area and we didn't eat there as there were some great places for breakfast and dinner close by. Very friendly and cheerful concierges. Hotel highly recommended.”

Sep 7, 2008 by Jessica from Orlando, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• New room was clean and modern.
• Was under construction, so not everything was working.

“The hotel was being remodeled when we stayed there. They put us on one of the already remodeled floors, which smelled nice and the rooms were very modern - flat screen TVs, marble counters in the bathroom, fancy shower heads, nice bedding. It was a little annoying that we received a letter every morning telling us that something else was going to be down that day - the telephone lines, the water lines, the electricity. However, with that exception, this was a very nice hotel.”

Sep 4, 2008 by Mary from Kansas City, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• It was nicely updated and the location can't be beat.
• Hotel staff was slightly off-putting in their demeanor.

“It was a great choice. Nicely met our needs and would be a hotel that I would choose again.”

Sep 4, 2008 by Randy from Edmonton, AB CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great location and it was great.
• Under renovations but not bothersome to much at all.

“We would go back and stay in the same suite. It was great for San Francisco and very clean. The Staff was friendly and we enjoyed the time spent there. Most hotel rooms in San Francisco are small boutique style rooms but this was way bigger loads of room in the room.”

Sep 4, 2008 by Ujjaini from Culver City, CA
Overall Rating: 6
Cleanliness:[9] • Staff:[5] • Location:[9]

• Location.
• It did not have a pool, a gym or a business center.

“We wanted to check into our flight and needed to access our email for the confirmation number. Well, they had a computer where you could check in but the folks at the reception desk where most unhelpful when it came to finding us a computer that would allow us to check email to make that happen. An upscale hotel should have better service. I found that the service in general was not very good. The people were not unfriendly but it was run a little bit like a lower ranked hotel.”

Aug 31, 2008 by Zdzislaw from Forest Hills, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Great location.
• Nothing.

“Good location, spacious rooms, great beds, clean. Parking was too pricy, construction work a small inconvenience.”

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Amenities at Crowne Plaza Union Square, San Francisco

120 AC 24 Hour Front Desk AM/FM Alarm Clock Adjoining Rooms Air Conditioned Audio Visual Equipment Business Center Coffee Maker in Room Concierge Desk Conference Facilities Cribs Available Currency Exchange Elevators Exercise Gym Express Check In Express Checkout Free Newspaper Hairdryers Available Handicapped Rooms/Facilities Health Club Heated Guest Rooms High Speed Internet Access Ice Machine In Room Movies

International Direct Dial Iron Ironing Board Laundry/Valet Services Maid Service Meeting/Banquet Facilities No Smoking Rooms/Facilities Parking Pets Allowed Phone Service Porters Radio Restaurant Rollaway Beds Room Service Safe Safe Deposit Box TV TV Remote Control Television with Cable Temperature Control Toilet Turndown Service Wake-up Service