User Reviews for Bar 38

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Aug 23, 2007 by ash from warrington
Overall Rating: 1
Food:[1] • Service:[1] • Atmosphere:[5]

• Good venue.
• Appalling food, abysmal staff, long wait, petulant waitresses, avoid like the plague.

“I have never been bothered to spend the time to write a review. However I have just returned from a weekday lunch at bar 38 and am seething. Never have I come across such incompetence, outright rudeness, and terrible quality food. Terrible is not a strong enough word actually. In summary: got there, took a seat outside. Waited 15 minutes for service, but the waitresses decided to ignore us. The business associate I had met there for lunch decided to flag down the waitress. She turned her back and muttered conspicuously can you not see I am busy. This is astounding behavior, particularly given that my associate asked in an extremely polite manner (not to mention that we had been very patient already). Time passed. I eventually went inside and got a drink at the bar (this took some time since there was one bar maid serving both restaurant and bar customers) I opened a tab for food. More time passed. Eventually we were able to order food. Food eventually came a Peri-Peri Chicken Wrap. This was plain (not Peri-Peri) pieces of packaged chicken on a wrap, served cold. I didnt raise this because we were now very short of time. Waited some time for the bill. Went inside to pay at the bar, there was a huge queue at the bar. Politely I asked a waitress if we could settle her tab with her. The answer was a curt no you can pay at the bar. I explained that we were now short of time and there was a large queue at the bar. Her next response was incredible well because you wont pay at the bar, Im going to have to get the manager now. Do you want me to do that? This is no way to talk to a customer. The manager surfaced and after a lot of pointing to us, was able to produce a credit card machine. I paid, and then asked for a receipt. Not to my surprise, we had been overcharged. The petulant waitress blamed this on me and my guest since we had told her we were at table one. I pointed out that I asked if we could settle tab one. Eventually I was refunded by cash the relevant amount, but not given a receipt. Time taken for this total debacle: 1 hour 30 minutes. For 2 wraps and 2 mineral waters. I fear this establishment has fallen into the same trap many establishments in London have done thinking that a great venue means they can treat customers like crap. Abysmal!”

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