User Reviews for Sheraton Denver Hotel

Research User Reviews for Sheraton Denver Hotel (1-20 of 131)

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Dec 9, 2009 by Sharon from Pueblo,CO
Overall Rating: 10

• Atmosphere, rooms and service were all great.
• Price for valet parking - More of a notice of parking prices should be noted prior to your stay.

“The hotel is very nice. All of the staff were very friendly and helpful. I would definitely recommend this hotel to anyone.”

Dec 9, 2009 by Michael from Pueblo,CO
Overall Rating: 10

• The fitness center was great. When I travel I always make sure my hotel has a good fitness center.
• Parking charge.

“Very nice, upscale hotel I will stay at again.”

Dec 8, 2009 by Karen from Bozeman,MT
Overall Rating: 10

• The location of this hotel is perfect.
• No robes hanging in the closet.

“The valet was quick and efficient. I appreciate the guys always holding the doors open. Front desk knew I was coming and check in was painless. The location of the hotel couldn't be better for experiencing downtown Denver. The bar was good with a friendly, efficient waitress. I got a room on the 20th floor since I asked for as high up as possible, so I appreciated that.”

Dec 7, 2009 by Leslie from Boulder,CO
Overall Rating: 10

• Wish they had in-room WiFi.

“Newly updated and very nice. Staff was excellent. Provided us with beautiful room upgrade.”

Nov 26, 2009 by Maxine from Stone Mountain,GA
Overall Rating: 6

• Bed was uncomfortable, towels were old, small and rough.

“We were very disappointed because we expected a 4star to be more upscale.”

Nov 25, 2009 by Patti from Salem,OR
Overall Rating: 8

• The lobby was great. Internet for us and chess for the kids.
• The pool was way too cold. It should be heated or closed for the season.

“Our hotel was clean, comfortable and great for our family of four.”

Nov 25, 2009 by Aaron from Orlando,FL
Overall Rating: 9

• Very spacious room!
• Management was pounding on the door across the hall at 1:30 am and it woke everyone.

“Overall, very good.”

Nov 19, 2009 by Joan from Naples,FL
Overall Rating: 10

• Service was excellent. Clean room, nice decor. Handicap accessible.
• Nothing.

“Well staffed, brightly light, fashionable interiors. Snow storm hit while we were there, and hotel operated smoothly on all fronts.”

Nov 18, 2009 by Carol from Breckenridge,CO
Overall Rating: 8

• Great gym and a
  nice remodel.
• Very large, big conference center.

“A great hotel for the convenience on the 16th street mall. Very large - the rooms and hotel have been renovated, very nice. The Irish bar was fun and the gym is great.”

Oct 31, 2009 by Sandra from Basalt,CO
Overall Rating: 1

• Bad air quality/noisy heating system.

“I will not waste my money on this hotel, again. I was unable to turn the heat down. The only way to get any air circulation was to turn on the fan which was too noisy. There was no parking garage. It cost $21.00 a night to park. Never again!”

Oct 28, 2009 by Jill from Breckenridge,CO
Overall Rating: 8

• Elevator out of order frequently & TV remote functioned poorly.

“The management is trying but there were a few glitches as mentioned above.”

Oct 28, 2009 by Ann Marie from Hartford,WI
Overall Rating: 9

• Comfortable beds and pillows.

“Very friendly staff. The rooms and pool are awesome. Very convenient location. I wouldn't think twice about staying here again.”

Oct 27, 2009 by Brian from Minneapolis,MN
Overall Rating: 10

• Awesome elevators.
• Parking renovation was annoying; Internet service was substandard.

“Unusual design, good location.”

Oct 26, 2009 by Mike from Granbury,TX
Overall Rating: 9

• Very nice beds.
• 
  
  

“I enjoyed my stay very much. The pool side area was awesome. The best I have ever seen. I enjoyed sitting out by the pool reading a book. Very peaceful.”

Oct 24, 2009 by Hollis from Grantsville,UT
Overall Rating: 5

• Location.
• Bathroom door did not even shut, small rooms, TV was horrible.

“The TV reception was poor along with the channel selection. bathroom door didn't shut properly. Loud noises early in the morning (construction) food menu was outrageously priced. My over-all experience was not as expected. Only good thing was the location. How can you have a 4 plus star hotel but not free internet in your room.”

Oct 13, 2009 by Mike from Portland,OR
Overall Rating: 9

• Great fitness center.
• Inconvenient connect between the 2 towers.

“Handsome renovation of the former Adams Mark property.”

Oct 6, 2009 by Amy from Fort Collins,CO
Overall Rating: 7

• The fitness center.
• Toilet was dirty upon arrival.

“It has potential but has issues at the moment. When we called the front desk to get our car on Saturday morning there was no answer. I even called from my cell phone and still no answer. Irritating. We had to go down to the front desk to tell them to please get our car.”

Oct 3, 2009 by Joanne from Glenwood Springs,CO
Overall Rating: 10

• Loved the location...
• Took some time for the hot water in the shower.

“Loved the location as well as the hotel valet service. Beautiful spacious king suite.”

Sep 24, 2009 by Sue from Fort Collins,CO
Overall Rating: 7

• Great location, valet service was very helpful.
• No Hot Tub, Gym was in another building.

“Fairly nice hotel but not 3.5 stars. I would rate it at 3 stars. We had a nice room with a view of the mountains.”

Sep 15, 2009 by Sherrie from Abingdon,VA
Overall Rating: 10

• HUGE ENORMOUS room, gorgeous furnishings, contemporary, and a beautiful art.

“HUGE ENORMOUS room, gorgeous furnishings, contemporary, beautiful art, and comfortable furnishings. down, amazing beds; pure luxury! And the bellmen washed my car windows with a smile!”

Sep 9, 2009 by Cindy from St. Paul,MN
Overall Rating: 2

• New room decor.
• Super noisy and parking was a disaster.

“I think this hotel thinks they know what customer service is, but vastly misses the mark. Checking in was frustrating, the keys had to be re-keyed like 3 times and we had to use two elevators to get to our room. Other people seemed to have to have their keys re-keyed a few times as well. It was not restful at all. There were a zillion other instances of just rudeness and weirdness by the staff.”

Sep 3, 2009 by Spud from Basalt,CO
Overall Rating: 7

• It's a Starwood Property.
• Parking garage closed for renovation, nightmare to park our vehicle, car valet service stunk!

“Don't stay here until their parking garage has finished its renovation. Car valet service was a nightmare, we called down to have our car pulled up, we were told it would be 10 minutes, we went down to check out and arrived within 15 minutes of requesting our car be pulled up. We discovered later after waiting for over 75 minutes for the car that the valet could not find the car as the reason it took so long. With the parking garage closed the valet's have to go almost 7 blocks to find places to park cars parked through the valet, guess the guy that parked our car didn't document very well where he took our car to be parked overnight? As luck would have it, we were in a hurry being that it was a Monday morning.”

Aug 26, 2009 by Reginald Green from Hayward,CA
Overall Rating: 10

• Great location, clean room.
• Elevator got stuck a couple of times.

“Very impressed, friendly staff.”

Aug 25, 2009 by Willie from Florissant,MO
Overall Rating: 2

• Elevators, parking and cockroach in room.

“I was disappointed overall. The parking garage was inoperative.”

Aug 24, 2009 by Chris from Georgetown,TX
Overall Rating: 10

• Large clean attractive room
• Parking cost high

“The hotel was very clean with nice attractive large rooms. Parking costs were high but everything else was great.”

Aug 24, 2009 by Tim from Fountain,CO
Overall Rating: 5

• Excellent food.
• Tiny room with one double bed right across from the elevator.

“This tiny room with one double bed right across from the elevator was the smallest, supposed 4-star, room I have ever stayed in. For example, the nightstand was attached to the wall and was only 10 inches wide, the same distance as the bed was from the wall. The single sink in the bathroom was only 24 inches wide and had a hairdryer and box of tissues perched on its edges. The tub drain sounded like it had a vacuum attached to it to make it drain; `loud¿ does not describe it adequately. The bed was comfortable but only a double, we were told it was the only room they had available. On the other hand, the restaurant was open late and had fabulous food and a great wait staff! Overall, not a 4-star experience except for the food.”

Aug 24, 2009 by Dee from Park City,UT
Overall Rating: 8

• The room was quiet, comfortable and clean.
• It is a convention hotel and there was a large convention in progress.

“Room was great, lobby area was always very noisy and crowded.”

Aug 23, 2009 by Roy from Round Rock,TX
Overall Rating: 10

• Recent updates to the decor make this seem like a brand new hotel.
• Parking garage was not available.

“Overall, this is a great hotel. The staff was friendly and helpful and the rooms were updated. The beds were outstanding, too!”

Aug 22, 2009 by Masao from Aptos,CA
Overall Rating: 2

• 1550 Restaurant was pretty nice and I enjoyed my meal.
• I stayed in the hotel (Sheraton Denver Downtown) for 3 nights/4 days and neither shampoo nor soap was provided for 3 days.

“The drawer in the room was very small. First night, I woke up early in the morning because of strange electrical noise. I could not figure out where it came from. I was not able to go back to sleep because of the noise. Also, there was not directory (information book) of the hotel facilities in the room and I did not know that they provide their guests with free Internet connection in the lobby area. I ended up buying a connection in the room just in order to check e-mails. I spoke to the hotel and they gave me refund though. Also, without the information book, I had to keep asking them where the pool, the gym were located and what the check out time was. They should have provided their guests with that kind of information. Also draining in the bath tub was very bad and surface of the water came up to my ankles while taking shower which was quite uncomfortable. I spoke to them and no response at all.”

Aug 22, 2009 by from Plainfield,IL
Overall Rating: 1

• Location was perfect.
• Cockroaches.

“The location was Perfect for every activity in Denver. However; I prefer not to sleep in a cockroach infested room. The cockroaches were the size of a small mice. This is not what I expected from this Hotel.”

Aug 22, 2009 by Jennifer from Colorado Springs,CO
Overall Rating: 8

• Location.
• Elevator was way too far away from the room.

“Very nice, clean, friendly staff. The room was great. My only complaint was that there was only one elevator, it was hard to find and it was a long walk to the room.”

Aug 21, 2009 by Tammy from New Castle,CO
Overall Rating: 1

• It was quiet.
• Elevators were awful, room and b-room was small, no mirrors, dark.

“Unfriendly staff, the elevators were very slow, and outdated, very warm and small and tight. we were stuck and other guests had their dogs and they were just as anxious. I didn't like and would never recommend this hotel.”

Aug 19, 2009 by Brenda from Seatac,WA
Overall Rating: 10

• Room was large, clean and had great beds!
• Wireless internet in the room was an additional cost and a pain. It disconnected once and lost over an hour.

“We had an excellent overall stay. Location was within walking distance of several great restaurants, shops and a free bus system. A bit disappointed with the internet service. Otherwise a 4 star stay.”

Aug 10, 2009 by Susan from Hemet,CA
Overall Rating: 8

• Great lounge, convenient to local attractions.
• Parking costs $26/day for hotel guests.

“The hotel was very clean and conveniently located. Driving through downtown and finding the hotel was stressful after a long days drive. My mother was very disappointed that they charged so much for parking. However, with the money we saved through Priceline, we still got a good deal. However, with the exception of the amenities and location the hotel room was just as nice as newly renovated 3 star hotels. I guess you're paying for amenities!”

Aug 5, 2009 by Jim from St Louis,MO
Overall Rating: 9

• The staff was awesome.
• I wish each room had a small refrigerator.

“Awesome accomodations for an even better price.”

Aug 5, 2009 by Scott from Cheyenne,WY
Overall Rating: 8

• Very clean. Sheets smelled nice
• mandatory $26 parking fee

“Main entrance was closed and difficult to notice as you approach. Once you do arrive be perpared to be greeted no less than 5 times before you get to check in. There is no self parking so you must pay a dailey valet fee of $26. Your other option is to park somewhere else but you won't have access to your vehicle after hours according to the front desk. Pretty crummy to hold you hostage for the valet parking. If this hotels self parking is unavailable then they should cut the valet fee.”

Jul 23, 2009 by Teila from Germantown,TN
Overall Rating: 9

• Great room. Excellent location.
• Elevators did not work well.

“We got stuck in the elevator and the lock on our door broke. The staff quickly took care of both issues and left a nice food basket and note in our room.”

Jul 12, 2009 by Kim from Plano,TX
Overall Rating: 9

“Everything was good, but the central air conditioner was noisy.”

Jul 12, 2009 by Perry from Montrose,CO
Overall Rating: 4

“Too many additional costs. Parking was $21.00 per night and internet was $12.00 per day.”

Jul 7, 2009 by Courtman from Saint Louis,MO
Overall Rating: 4

• They did take care of the leak in the ceiling and offered us free breakfast.
• Leaky bathroom ceiling. Carpet not clean when got to room.

“Experienced a dirty carpet. Elevators did not always work.”

Jul 6, 2009 by Peter from Stone Mountain,GA
Overall Rating: 8

• Convenient location to 16th mall and capitol.
• Air conditioner did not seem to work well.

“A good base from which to explore Denver and its surroundings.”

Jul 4, 2009 by Josie from Sacramento,CA
Overall Rating: 4

• The location was great. In downtown Denver off of the 16th street mall.
• You pay a lot for everything, elevators didn't work, and bathroom door was broken.

“The room was on the 19th floor, but didn't have a view. The room was very warm and the air conditioning had to run constantly but still did not get the room to a good temperature till the middle of the night. The bathroom door sticks, so you get stuck in the bathroom for 2-3 minutes till you figure out how to open it. There is no phone to call for help. There was 6 elevators for the 21 floors, but 3 of them I never saw running. One of the 3 elevators that did run was half sized and another skipped floors, so you may get your floor or you may not. This was not a good set up because they had a large conference of children staying at this hotel. This put a high demand on the 3 elevators, we were lucking to get an elevator within 10 minutes. No free wifi, they charge for toll-free calls, parking is $21 a night, and the bedsheets were stained but they did come to change them. Last but not least, the fire alarm went off and we did not hear it in our room. We noticed it was going off when we went out for dinner, and we heard it had been going off for a while.”

Jul 1, 2009 by Edward from Albuquerque,NM
Overall Rating: 10

• Location!
• Parking cost $ 20/day!

“Excellent hotel for the cost. Hope to stay there again on future trips to Denver.”

Jun 25, 2009 by Carol from Myerstown,PA
Overall Rating: 4

• Size of the room and bathroom.

“My room was to small which made it uncomfortable.”

Jun 15, 2009 by Vince from Santa Fe,NM
Overall Rating: 9

• The location and the size of the room was nice.
• Pool was out of service.

“Hotel is very classy with big open space. Rooms are roomy and clean. Staff are very nice and go out of there way to assist you with your needs.”

Jun 15, 2009 by Lori from Sylvania,OH
Overall Rating: 8

• The location was great.
• The parking garage was horrible.

“Great hotel - very small hotel room. Luckily we had lots of plans and weren't in the room much.”

Jun 15, 2009 by Lisa from Colorado Springs,CO
Overall Rating: 9

• Loved the location being at the 16th Street Mall.
• Valet took a long time to retrieve my car.

“Loved the remodeled room and we loved we got a corner room with so many windows. My sister's room was an inner room and her view was of other rooms and an art sculpture. I wouldn't recommend those rooms.”

Jun 15, 2009 by Drew from Tucson,AZ
Overall Rating: 5

• Friendly staff.
• Under construction, hard to find lobby.

“The hotel was under renovation and it was very difficult to find the lobby. The view from my room was poor. The bed was really comfortable and the staff was friendly and helpful.”

Jun 1, 2009 by Joleen from Casper,WY
Overall Rating: 7

• I liked the updated renovations it was pleasant.
• I was dissatisfied with the bed; we were given one double bed making it a tight fit for two people.

“This is a great location for a hotel the renovations have made the Sheraton nicer.”

Jun 1, 2009 by Kathleen from Crystal Lake,IL
Overall Rating: 9

• We had a great room with a great view. The staff was really helpful, even though several conferences were going on at the time.
• The pool was closed and the configuration of getting to our room, and the $21.00 a night parking fee.

“Great location to downtown and Coors field. Really found the staff helpful and courteous. Only down side was the pool being closed and the parking fee of $21.00 a night seemed step(didn't know this until after we booked.) Plenty of restaurants on the mall to choose from. Once we figured out the one way streets we got around pretty well. The other thing was the lobby is on one side of the street and our room was on the other so we always had to go outside to cross over the street, or use the elevators to go up or down to use the bridge over. Overall the hotel was very nice, the remodel was obvious, and the room pretty good sized. Plenty of areas to sit back and relax if you want to get out of your room.”