User Reviews for Bentley's at the Wheeler Opera House

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Mar 18, 2009 by Jessica from Boston
Overall Rating: 3
Service:[1] • Atmosphere:[6]

• The atomosphere, the food looked good (we never had a chance to taste it).
• The service, the management, the staff, the lack of organization and competence to run the restaurant.

“I went to Bentley's with two of my friends, over the X games week back in January. When we first walked in, we were a little confuse about the seating situation, since there were no hosts or hostesses to seat us. I also did not see a sign to direct us to either, seat ourselves or wait for the hostess to seat us. Finally someone told us that it was self-seating, so we found our own table. (I believe that person who told us was another customer and not someone who worked for the restaurant). A busboy approached us, and dumped a pile of napkins and silverware in the middle of the table. Around the same time, our waitress comes over, looks at the pile of napkins and says in an annoyed tone, that's too many napkins. The busboy leaves, without making our table. We picked up the pile of silverware and napkins in the middle of the table and proceed to do the job ourselves. Then we place our order. The meal is taking a very long time, and we happen to notice that other customers sitting around us, who arrived a while after us are getting their meals before us. And not just not soups and salads and easy-to-prepare food, but some of the exact same meals that we had ordered. My friend tells the waitress, that we have been waiting a long while, and that the other customers who arrived after us received their meals before us. The waitress yells at her, informs her that it's not her fault that the food is taking awhile, but the fault of the cooks in the kitchen, and then leaves. About a minute or two later, the manager approaches our table, livid, and yells at us, telling us that it's not the waitress fault but the fault of the 75,000 people at the restaurant, and that it's a busy weekend and that's why we do not have our food. After he finishes yelling at us he promptly walks away, leaving us in shock. We ended up canceling our meal and leaving the restaurant. I don't know about the quality of the food at Bentley's because I never had the chance to taste it, but I do know that the service is terrible, the people who work there are rude, and that the staff and management are incompetent at customer service and managing. It may have been a busy week, but somehow every other bar and restaurant we went to that week were able to accommodate, and fairly treat their customers.”