User Reviews for Nakato Japanese Steak House

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Dec 31, 2007 by Regular Customer from Springfield
Overall Rating: 5
Food:[9] • Service:[3] • Atmosphere:[5]

• Good food.
• Very poor customer service.

“We have been regular customers for a number of years until recently. We had ordered take out food, my wife and daughter went to pick up our dinner upon returning to the car they inspected the order to find that the order was very small portions and when they went in and spoke to the night shift manager was less than helpful and responded that the weigh all of the orders so the order was in fact correct. My family returned home and I inspected the order after hearing the story that had unfolded and I myself was amazed at the small amount of food, we are not what you might call big eaters however I will tell you there was not enough there for three people as it should have been based on the cost of the dinner. the most important part of the situation was the way in which it was handled by the so called manager.”

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