User Reviews for 18th Street Coffee House

Research User Reviews for 18th Street Coffee House (1-2 of 2)

• Add Your Own Review »

Sep 10, 2008 by Brendan from Ann Arbor
Overall Rating: 1
Food:[7] • Service:[1] • Atmosphere:[7]

• Great decor and outdoor seating.
• An extremely rude employee.

“I have been coming to this cafe for years and I always order food and coffee (my trips rage from $10-30 per several hours I spend writing there). However, today a pasty, sandy-haired employee asked if my wife and I had ordered drinks because apparently they have had a rash of unpaying squatters. I told him we had ordered drinks and had since bused our own tables, but he shot us a hesitant look and sarcastically said "what ever you say". To make a long story short I told him we probably won't give our business to the cafe anymore and he said well if for some reason we do return he will probably say the same thing. It was close to the rudest customer service I've ever experienced (and I worked at a coffee shop for several years so I understand the pressures of business to make sure people buy things but he approached us as if we re vagrants).”

Jul 22, 2006 by Mike from Santa Monica
Overall Rating: 4
Food:[6] • Service:[3] • Atmosphere:[4]

• Nice installations.
• Allowed diaper changing in open view on coffee table. Allows dogs in shop.

“Diaper changing in front view of everybody. And on top of a coffee table. Need I say more. Totally disappointed that the on looking staff did not say anything to the inconsiderate parent. Staff in general did not distinguish themselves. Has lots of potential but not my cup tea (or coffee). Oh by the way, this place allows pets into the eating area too. Maybe its time to call the Health Dept.”

2 of 10 people found this review helpful.