User Reviews for Elegance Family Restaurant

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Aug 1, 2009 by Andrea from Pittsboro
Overall Rating: 3
Food:[2] • Service:[1] • Atmosphere:[5]

• Restaurant location.
• Customer service. Food quality.

“Very disappointed with the service we received. This is the third time in a row I've had less than stellar service - and each time was with a different server. It seemed to be the sentiments of the crowd - the table next to us was complaining loudly about the lack of service as well. We waited more than 35 minutes for two items we ordered off the daily special. When asked how our service was when we were paying the bill, we voice our concern re: the poor service. The individual asking simply stared at us and never uttered a word. This will be our last visit to the restaurant.”

Aug 1, 2009 by Jennifer from Pittsboro
Overall Rating: 2
Food:[2] • Service:[1] • Atmosphere:[5]

• Large portions for the money.
• Poor service.

“The customer service has gone down significantly in the past year or so. It took over 30 minutes to get our food (we ordered off the daily specials menu), and then it came out lukewarm. We noticed that other tables had problems getting their server back to the table too, and yet other waitresses sat nearby and rolled silverware into napkins. Plan on dinner taking at least an hour due to the slow service.”