User Reviews for Otani Japanese Restaurant

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Feb 16, 2008 by Paula from Moreland Hills
Overall Rating: 2
Food:[4] • Service:[1] • Atmosphere:[3]

• Plan on waiting along time before food arrives-if you are not oriental.
• Horrible waits, second time that happened there.

“We went with a group of ten. We waited 1 and 1/2 hours to get served. Six children. My husband was the last to have been served when he told the waitress it was ridiculous that we waited so long. He then said after eight more minutes of waving-as they served many tables of patrons who arrived after we did-"don't bring my food. If you do I am not paying for it." All my family is done eating, why would this take so long? You would think they would show some remorse or give him the food at least, and not charge him. But no, they really didnt care. He paid the entire bill, w/o a morsel in his stomach, because he was planning on picking up the tab. So we left after two hours, with him starving. What a bad experience for all of us.”