User Reviews for Charleys Stkhuse Safood Grille

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Aug 16, 2008 by Erin from Tallahassee
Overall Rating: 3
Food:[2] • Service:[1] • Atmosphere:[4]

• Dessert.
• Overpriced food with a side of awful service.

“My friends and I decided to go to Charley's Steakhouse in Orlando because someone told that it was the number one Steakhouse in the city or something. If that is true. I would suggest not eating steak in Orlando. When I first walked in I saw a 50 oz Porterhouse steak displayed in a glass display case and it was more like a T-Bone. There was at most half an inch of meat on the filet side. Who were they trying to fool? That's how things began. It took us 20 minutes to get our water and not everyone got it on the server's first try. We had to ask a few times for everyone to get served water! Then, the pan fried calamari we ordered as an appetizer came out disgusting and soggy. Our salad basically had no dressing (by the way they only offer the watered down vinaigrette dressing, no ranch or blue cheese) and they did not have horseradish for the steak. Have you ever had to ask for a refill on your coke 3 times before getting it? Oh yeah, it happened at our table! On the other hand the desert was pretty good and the waiter was extremely nice. He noticed that it was my friends birthday and brought out a large birthday cake slice and had his crew sing happy birthday! I thought that things were actually turning this horrible experience around for the better. Its better late than never. Unfortunately, the waiter was either new or incompetent without good reason. Our waiter brought us tickets that showed us what we owed with the automatic 17% gratuity added. Did he deserve it? No. but like I said, I was feeling pretty good after my awesome desert, so whatever. I gave the guy my credit card and got a bill that didn't match the ticket. He tried to charge me more! Not just me either. Everyone's bill was messed up. We waited about 20 minutes for him to print out new tickets. We shared our dining experience with the manager on duty, Darcy, but she seemed unsympathetic to our concerns. She listened politely, but the look in her eyes expressed what she thought. We were just tourists and she had to hear us out because it was her job. Most places at least discount your ticket or try something to ensure the customer's satisfaction. We weren't looking for a free meal, even a sincere apology would have been appreciated. To sum things up, Charley's has disgusting overpriced food and horrible customer service. Unless you want to put a damper on your vacation and squander 2 hours of your life, stay away! Outback or Longhorn even McDonald's would be a better alternative to this dump.”

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