User Reviews for Berardis Family Kitchen

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Jun 14, 2007 by Melissa
Overall Rating: 6
Food:[6] • Service:[5] • Atmosphere:[8]

• Our server was great! Very friendly and "on the ball".
• Management was not caring about customer satisfaction.

“Have gone to these restaurants periodically over the years and always enjoyed the food and service. On my most recent trip I ordered a steak salad which I have had before (quite awhile ago) and enjoyed. The salad that I used to get had juicy chunks of steak on a bed of fresh lettuce and fresh cut fries. I was surprised when the salad was delivered to the table and it had steak-ums (thin slices of processed "steak") on the top instead of actual chunks of steak. The salad just didn't taste as good. The server was informed and she relayed my displeasure to management who did absolutely nothing. I thought that management could have at the very least come to the table. So, since I didn't like the faux steak I had to settle with just eating the lettuce and fries. I left unsatisfied and feeling as if my satisfaction really didn't matter to management. Our server was great though. The score I would give the server herself would be a 10, however, when I factor in the managements disservice the score is brought down substantially. Management's attitude will probably dissuade me from patronizing this establishment again.”