User Reviews for Z Grill & Tap

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Dec 11, 2008 by UPSET GUY
Overall Rating: 1
Food:[1] • Service:[1] • Atmosphere:[1]

• Dislike every thing.

“I have had some interesting dining experiences. Just thought I'd share. I have never been much of a complainer at restaurants. I've had numerous bad experiences, but this tops them all. Last night at Z Grill & Tap in Flower Mound, TX My co-workers and I went into Z Grill & Tap for drinks. Before we could step in the door good we were greeted by a very rude waitress. The group spoke to her and tried to make small talk and was told Look I need your drink orders and I have other tables to tend to, so what do you want to drink? At this point we all looked at each other and said someone is having a bad day. While having drinks, my co-workers and I decided to order chips and queso. Before the queso comes out, the rude waitress comes to the table with a stack of plates and utensils and hands them to my coworker as if he works there. We all look at each other again and laugh about it. At this point we were met with an unpleasant surprise. The manager/owner comes out with our order and takes it around the restaurant and allows four different tables to hover and breathe on the order. It gets worse - the manager/owner comes to our table with our order and asks if we ordered this and we all replied yes, and he takes it to another table and asks if they ordered it and they replied no. So he takes it back to the rude waitress and she brings it to us after it had been passed around to a total of five tables. At this point, I was very upset with the service and asked the waitress to bring out a fresh bowl of queso and she replied 'are you serious?! I replied that yes I am. So she removes the bowl of queso from the table and takes it to the back for about 20 second, then brings it back to the table as if she really grabbed a fresh bowl. At this point, I flagged down the manager/owner and asked for the bill to be adjusted due to the inconvenience and I was told no (by the pathetic manager/owner). Wow I was really surprised.”

0 of 1 people found this review helpful.

Feb 16, 2008 by Bradley from Flower Mound
Overall Rating: 1
Food:[3] • Service:[2] • Atmosphere:[2]

• Used to be a good restaurant.
• Rude & crass management.

“Food and service have gone steadily downhill since new owner came in a few months ago. Management is very rude. Such a shame; my family and I used to love this place. Now, there are many better dining options in the neighborhood.”

Jan 22, 2008 by Matt from Lewisville
Overall Rating: 2
Food:[2] • Service:[2] • Atmosphere:[1]

• Not getting sick.
• The entire experience.

“I took my family to Z Grill and it is Z worst place I have been in years. Service was enough to make you walk out, very rude and uncaring, and the food was almost inedible. Dirty restrooms and our table wasn't cleaned properly. Save your money and time, that area has much more to offer the Z Grill.”