User Reviews for Luigi's Italian Restaurant

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Mar 27, 2009 by family7
Overall Rating: 7
Food:[7] • Service:[3] • Atmosphere:[5]

• Good food.
• Poor service.

“The food was fine but our service was terrible. It was a Thursday night, not very busy and our waitress was not with it. Didn't get my drink until I was halfway through my meal, she brought the wrong pizza (12" instead of 14" and had some of the wrong toppings) and didn't say anything even after she knew she served us the wrong pizza. I had to ask her if this was right (the topping were hidden so no one knew it was wrong until after we served it up) and then she finally fessed up while laughing! She didn't offer to make us the right pizza or compensate for the mistake. Starving, we just ate it and left. I just didn't think that was the best customer service. I doubt her manager knew what had happened otherwise maybe they would have at least apologized for the mix up. I don't think we will go back. Sad, because I was really looking forward to eating there since I had heard good things. Hopefully it was just an off night.”