User Reviews for Gilberts Steak House

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Mar 5, 2006 by Gina from Dearborn Heights
Overall Rating: 3
Food:[7] • Service:[1] • Atmosphere:[5]

• Nice looking building, inside and out. Decent food. Courteous wait staff.
• Management does not manage their staff effectively creating too long a wait for the customer.

“Looks like a nice place to eat aesthetically, inside. Set up was in a back banquet room were the temperatures varied from cold to colder. After 20 minutes, we approached a manager in order to get a waiter. The rest of the evening pretty much was a repeat of the last sentence. One member of our party actually went into the kitchen with a tray in order to get bread. We went looking for our salads and drink order after another 20 minutes. The manager supplied us with an order of free drinks and an apology. Entrees were presented to us around 9:30 pm, two hours after we had been seated. Potatoes on the plates were what ever they had left, not what we ordered, some of the filets were under cooked, the soup was cold, but for the most part the food was not bad. But then again, when you have to wait, that long to eat anything would have been good. Bottom line, no matter how good the food, if you have to wait that long to eat it is not worth the effort. The wait staff were very courteous, just overwhelmed. I hold management accountable for our unfortunate meal in Jackson. We should have been told that they could not accommodate our party if they did not have sufficient work force on the floor and I am assuming in the kitchen. Our's was not an isolated incident. We were in Jackson for the Woman's State Bowling Tournament and had numerous teams eating at the restaurant that night. None of them was impressed and had the same dining experience to different degrees that we had. My advice is that unless you have three and hours to sit idle do not visit this establishment and if you do decide to go eat a sandwich first.”

3 of 3 people found this review helpful.