Gaylord India Restaurant

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Jul 16, 2007 by Vishad from Yuba City
Overall Rating: 9
Food:[9] • Service:[9] • Atmosphere:[9]

• Food, service, location, ambiance.
• Nothing.

“A few of these reviews state Gaylord's has poor service. I couldn't disagree more. I travel to San Francisco very often and make it a point to eat at this restaurant. I have never had any service problems; the food has never been anything but good; the atmosphere has always been pleasant. This is quite frankly the closest thing you will get to authentic-tasting Indian food this side of the States. Not to mention several political heavyweights have also frequented the establishment, from senators to mayors to foreign officials. It's a very good restaurant with a wonderful ambiance.”

1 of 1 people found this review helpful.

May 29, 2007 by Kaushik from San Francisco
Overall Rating: 3
Food:[3] • Service:[3] • Atmosphere:[10]

• Spectacular location, great views.
• Rude, ordinary food.

“Being born and raised in India but living in USA, I am always on the lookout for good Indian food here. I had heard mixed stories about Gaylord India (Sausalito) and I decided to try it. At first I was wowed by its spectacular location, great views of the SF Bay and beautiful rural building. Once inside, the decor was simple yet elegant and seating was quick and courteous. But then the negatives started pouring out. 1. My friend received a phone call and since it was cold and windy outside, he moved to a quiet area inside the restaurant (a side room that had a door to the exterior deck). Towards the end of his phone call, he saw that someone from the deck was knocking on the door asking him to open it. Since there was no one else in the room, he opened it and the person turned out to be another customer. But soon the head waiter burst into the room and very rudely asked him why he had opened the door. My friend, shocked at his behavior, told him this person was knocking from outside and there was no one else in the room to open the door. The head waiter angrily retorted - "I do not care. That door is not supposed to be opened". My friend told him there was no such sign on the door or near it, to which the waiter simply replied - "I do not care" and walked away. 2. While placing the order, I notice that Onion Kulcha was on the menu. So I asked the head waiter (the same one as above), if they could make me a Plain Kulcha instead. Inexplicably, the waiter seemed amused at my question and then proceeded to educate me that a Plain Kulcha is the same as a Plain Naan - a Naan stuffed with onion is called Onion Kulcha! That was preposterous not just because a Plain Kulcha is in fact, very different from Naan but because he being a head waiter at a famous restaurant was supposed to know that. And in any case, he should not try to correct a customer with a sneer on his face. I silently let it go with a non-indulgent "I see", but I could not help wonder if this was one of those places that did a good job at maintaining a facade of authenticity. 3. My doubts were confirmed at the quality of the food itself. While some of the items were good - the Bengan Bharta, Bhindi Masala and Naan for example, most of the others were rather bad. The Rotis were tasteless and rubbery, the Prawn Biryani didnt taste like Biryani at all and the Sindhi Aloo Tikki was literally, pedestrian; Far from being gourmet, these rated well below Tikkis from New Delhi's ordinary street vendors. 4. Furthermore, the head waiter misled us on the size of the order of Rotis. While placing the order, when I cautioned a friend that Rotis could be large and heavy, the waiter advised that on the contrary, their Rotis were considered light-eating. So we ordered a whole bunch (in addition to Naan and Biryani). But when the order arrived, we realized that the Rotis were anything but light eating and that meant, much of it went uneaten. 5. The biggest disappointment was the Paneer Tikka. I cant even begin to describe how bad it was - hard, stale, flavorless, no condiments, no garnishings, bad color and horribly presented. One measure of an Indian restaurant's worth is how well it can prepare Paneer Tikka - a very important staple in India. Gaylord India Sausalito failed miserably. The $10 Paneer Tikka from the small joint near my residence rates infinitely better. This dish was a mockery of fine dining and I cant believe that a supposedly top restaurant could serve that abomination to their customers.”

2 of 3 people found this review helpful.

Aug 1, 2006 by Chuck from Greenbrae
Overall Rating: 4
Food:[8] • Service:[1] • Atmosphere:[5]

• Beautiful location.
• Exceptionally inattentive service.

“The location is spectacular with a beautiful view of San Francisco. The food is great if you like spicy Indian food. The service was among the worst I have experienced in recent memory. I blame it on management, not the kitchen or wait staff. Management is obviously not concerned about service standards, staff supervision or training. They did not even notice when we needed something (water). It was difficult to attract anybody's attention to even see what we needed. The wait staff was clustered around the kitchen and nobody was watching the floor. The food, location and prices demand better service. The place was almost empty. Maybe their service reputation is getting known.”

0 of 2 people found this review helpful.

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