Roberto's Restaurant

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Jul 18, 2009 by Sherline from Stamford, CT
Overall Rating: 1
Food:[1] • Service:[1] • Atmosphere:[1]

• The building was Gorgeous.
• 2 of his staff plus the owner were not friendly!

“I went to Roberto's for Dinner with 2 friends and it was a disaster (we never got a chance to order our meal). First, we walked in, stood by the door thinking someone was going to come by and seat us. No one did. We eventually went to the bar, where a waiter/bartender/staff member was standing, they saw us and went to the kitchen without even looking up for 2 seconds to acknowledge our presence. A minute or so later another staff member appeared from the kitchen and ask us what we were drinking? Our male friend at the time was using the men's room, our girls got our wine and waiter/bartender/staff member disappeared. They came back after 5 minutes later to serve our male companion. The bar was filthy (my girlfriend took a napkin and cleaned it) her wine glass had lip prints all over it. She asked for a menu after she got the wine (by that time I thought service there was just bad), we sat there for 30 -45 minutes with the menu lying on the bar and no one asked us if we wanted a meal an appetizer or anything from the menu. By that time we were all very upset, a group of 4 people walked in at this point and within seconds the same staff, which was servicing us, place an order down on the bar to great and seat the new patrons. We finished our drinks, sat there with 3 empty wine glasses for more then 20 minutes and not 1 person/staff/waiter/bartender asked us if we wanted anything else. We even have them on camera (actual footage for us at the bar) standing a couple of feet away from us having a conversation in Italian (all the while with 3 empty wine glasses in front of us), laughing and at times starring at us and walking away length of video is about 5 minutes. I was highly offended. Never in the 32 years that I have been alive that I have witness such rudeness solely. We were not loud, and we all have just come from a long day from the office. I work in Midtown Manhattan, my girlfriend in Greenwich and our guy friend in Norwalk. WOW. What a way to service your customers Robertos. The decor is gorgeous, it is in a beautiful old building not far from the train Station and was recommended by one of my friends who have been their. (Service was GREAT for her). I would not recommend that place.”

Dec 4, 2007 by Michael from Fairfield, CT
Overall Rating: 8
Food:[8] • Service:[9] • Atmosphere:[9]

• Food and service.
• Nothing.

“The food was excellent. The service was beyond compare. We went on a night when there was a Mardi Gras party in full swing, yet we were welcomed and treated as honored guests. I recommend this restaurant to everyone. The food and service is impeccable.”

1 of 1 people found this review helpful.

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