Umbertos Restaurant

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User Reviews for Umbertos Restaurant

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Aug 25, 2008 by teresa from corning, arkansas
Overall Rating: 10

• Loved the bean soup that was served first wished I had the recipe.
• I had no negative experiences.

“Staff was excellent. Food was even better. The waiter made you feel like you were his only customer. Would definitely go back again.”

Oct 18, 2007 by Bill from Pinehurst
Overall Rating: 9
Food:[9] • Service:[9] • Atmosphere:[9]

• Good food, service, and portions.
• Afraid of potential problems with management.

“Our experience dining at Umbertos was very good. The service was great, the food was tasty, and portions were large for the price. The zuppa demare and the veal fradiavalo (which cannot be easily found) were excellent. The sauce for the zuppa was not oily which can be the case and the marinara on the side with the veal was light as it should be. I would come back to Umbertos again but am somewhat hesitant due to other reviews saying that management yells at customers if the food and service is questioned.”

1 of 1 people found this review helpful.

Aug 14, 2007 by Erik from Chicago
Overall Rating: 1
Food:[6] • Service:[1] • Atmosphere:[2]

• Number of courses.
• Very rude and unprofessional staff!

“This was absolutely the worst dining experience I have ever had! It was so unreal I felt as though I was on a hidden television show! I went to this restaurant on my sister's 16th birthday while on vacation. It was our second trip there in that week. The first time we went we had a party of 11 people and spent good money in the restaurant. Even though the staff wasn't the best we enjoyed the food and decided to go back (this time with 6 people). We ordered an appetizer, wine and 6 entrees, each around $20. Two of the people (including the birthday girl) had ordered steaks that tasted very dry and un-fresh. We politely told the waiter of the problem and requested that their meals be replaced with something different. Everything seemed fine until a man who I assume was the manager aggressively approached our table claiming that the steaks were fine. Then a woman (who I believe is the owners daughter) came over and started yelling at us, waving her arms and causing a huge scene in the restaurant. We all sat there in shock as the two screamed at us! At this point we started to get upset because they had completely ruined our evening. We told them that we would never come back and the woman told us we weren't welcome back and the man told us to get them out. At this point, the chef (who is very large) had come out as if he were a bodyguard, as well as most of the staff. Finally, they walked away and had our waiter bring over the bill (which included everything we ordered, including the steaks that were sent back, barely touched). Meanwhile, a table nearby told the woman how appalled they were by the way she and the other gentleman had handled that situation. The woman rudely responded by telling them that their opinion didn't matter and she didn't care if they came back either. My family and I were very upset, didn't finish our meals and paid the bill in full to avoid anymore chaos. The entire staff then stood at the door as we walked out. I am not saying that the menu is terrible because many of their items are actually quite good. However, if you do happen to order something that isn't to your liking or tastes bad, just remember you're stuck with it because management could careless about satisfying its customers!”

1 of 1 people found this review helpful.

Jul 22, 2007 by Vicky
Overall Rating: 10
Food:[10] • Service:[10] • Atmosphere:[8]

• Loved everything about the food.
• If I had to say something negative it could only be it was rather noisy.

“The food was absolutely excellent! Everything tasted wonderfully good. I would love the recipes of the bean dish they serve first and then the tomato dish they serve second before your entree is served. They were both as good as my meal. The prices were a little high but not for what you got. I'd say you get your money worth by all means. We were allowed to take home the bottles of wine that were not finished. Nice plus! Highly recommended if you love real authentic Italian food!”

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