Restaurant Zibibbo

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Mar 16, 2008 by Babs from San Jose
Overall Rating: 7
Service:[1] • Atmosphere:[4]

• Tasty food, if fresh.
• Horrific customer service.

“Zibbios throughout the years, I have spent 1000s of dollars between Lulus in S.F and Zibbios I Palo Alto. Tonight, they have seen my last dollar. While the food is good and the atmosphere trendy, the philosophy of the restaurant is to try to pocket as much money as they can from the costumer. We ordered 1 appetizer, 2 salads, 4 entrees, drinks, cappuccinos and 2 deserts. We have been to the restaurants in Palo Alto and San Francisco, a multitude of times for both personal and private parties, so we know that they are known for serving things family style. Our server, who was very efficient, reinforced that the entrees were served family style. I believe that family style, mean that you share the entrée and take a portion of it to put on your plate. Our party of 4 did just that, aside from my sister-in-law, who has food allergies, the 3 of us shared each dish. One delicious bite after another, we all agreed how good the food was until we tasted the salmon. We all curtained that it tasted very bad and could not eat it. I told the server that it wasnt good at all, and he offered us something else off the menu, as any good server would do. We took him up on the offer and ordered a more expensive dish. When, it was time for the check, he sheepishly disclosed that we had been charged for the salmon and the additional dish (which we would, naturally pay for) but that the manager would not subtract the salmon from the bill. We asked for the manager, who told us it was company policy to charge you for the entrée if half of portion was missing from the plate. If 3 people are sharing the plate, how would half of it be left on the plate to begin with? At no point did someone come out to apologize or to examine our individual plates, if they had, they would have discovered that the salmon was pushed aside. Have they hired someone to examine each plate that is returned to the kitchen via the bus boys and how much of each family style dinner they have actually consumed? The management and owner actually expected us to pay for a dinner that was not eaten? After all, the server offered to replace it, as he should have. He did the right thing. The manager argued with us and told us about this ludicrous policy, his manner very abrupt and rude. He told us the owner checked with the chef to see if the fish was good and the chef said it was. Therefore, we had to pay for the salmon. Did the chef actually taste the leftovers? We refused to pay for the salmon and just wanted to pay for the replacement dish that we all enjoyed. On the way out, I saw the owner; I told her how disappointed I felt about being treated so poorly and that she lost several customers over a $25.00 salmon dinner. All I can say is that she didnt want to admit that she was the owner and when she finally did, she tried to say something about the fish being fresh. I wasnt looking for any freebies, we had just spent a wad, an apology would have been appropriate. Instead, she began to defend the right to rip off the customers. So I will assume that they knew the fish wasnt fresh and served it anyways (the worst), or that it was frozen and not truthfully advertised or that they just dont care about their customers. As far as I am concerned all of it is insulting. Shame on you!”

1 of 1 people found this review helpful.

Oct 5, 2007 by michael from los altos
Overall Rating: 8
Food:[6] • Service:[8] • Atmosphere:[4]

• The restaurant is nice end big.
• Is expensive.

“The chef is really mean person that I knew.”

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