Up River Cafe & Coctail Bar

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User Reviews for Up River Cafe & Coctail Bar

User Rating: 3.0 Food:[3.0] • Service:[1.0] • Atmosphere:[8.0] Based on 1 user ratings

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Sep 10, 2008 by Geoff from Westerly
Overall Rating: 3
Food:[3] • Service:[1] • Atmosphere:[8]

• Nice view.
• Slow inattentive service and miserable meal for the price.

“Not long ago we had dinner at this restaurant and were greatly impressed. I had the flank steak and thought it was so good I had to bring my new in-laws back for a meal. The second trip, however, dinner, both in terms of service and the food, was an incredible disappointment. We came in shortly after five PM and were seated quickly enough. We had the egg plant and some soup as an appetizer while the soup was quite good, the egg plant, which I had before and was expecting to be crispy and golden brown like last time, was soggy and limp as if it had been fried in oil that was not hot enough. We all four of us ordered the flank steak which I had thoroughly enjoyed the last time, but after an incredibly long wait during which we had to ask for bread to be brought as none was forthcoming, someone from the kitchen staff brought out two orders of rib eye. We said no, we had all ordered the flank steak, medium. The young man took it back without the slightest semblance of an apology. I got the impression he thought it was our fault a mistake had been made. After a while, the waitress came back and said, 'oh I thought you had ordered the rib eye'. We said 'no, we had all ordered the flank steak. medium'. I think we were very polite about it, but I could not help but think it was not a difficult order to remember. It was not busy and I could not understand why the order was confused or things had taken so long. She disappeared, again without an apology. After another very long wait, during which we were not offered anything else or even more bread, four orders of the flank steak came out. On two of them, the meat was at best lukewarm, I can only assume because they must have been sitting while two orders were done to replace the two rib eyes. There seemed to be less meat on each order than had been on it the last time I ordered it, it did not seem to be very well marinated, the flavor was minimal, and the steak itself was tougher than the previous time I had ordered it. However, being really hungry at this point and not wanting to make a fuss in front of the new in-laws, we all ate the meal. The waitress did ask if the steak was prepared properly, I assume in terms of whether or not it was in fact medium but I didn't reply. Under the circumstances, I wasn't about to send it back and have to wait another 45 minutes for some replacement. With the slow inattentive service, no apology for the mix-up on the orders or the delays, soggy eggplant strips, and cold tough tasteless steak, I can assure you we won't be returning.”

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