Piazza Gavi-Gavi Italian Resta

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User Reviews for Piazza Gavi-Gavi Italian Resta

User Rating: 6.5 Food:[7.0] • Service:[4.0] • Atmosphere:[6.0] Based on 5 user ratings

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Aug 9, 2009 by Cara from Tucson
Overall Rating: 4
Food:[7] • Service:[4] • Atmosphere:[6]

• Chicken meal tasted very good. The waiter was cheery.
• Hostess, customer service = zero.

“Last night, my wonderful in-laws took my husband and I to a very nice place to celebrate our anniversary. Because the area was full, we sat outside in a fountain area to wait for the 30 minutes they said we had before a table would be free. After 20 minutes, my husband went off to make sure they knew where we were. He was told it would be another 20 minutes. As we waited outside, we watched dozens of people enter the restaurant. After an hour wait they finally seated us outside! Now this might not seem like much at first you think, many restaurants have attractive outdoor seating, and so does this eatery. However, bear in mind that we live in Tucson, and this is SUMMER. We were not seated in the regular restaurant garden seating with misters, fans, or anything like that, but instead in a far off solitary section of two tables set up next to the parking lot and the indoor restrooms. We politely asked to have an inside table as soon as it became available and they said sure. By this time our Sunday best dress clothes, hairstyles, and makeup were all much the worse for waiting so long in the heat. Thirty minutes later my daughter went in to check on the status of our table and theyd given it to someone else. This was when my husband called for the manager. And before he got to the table, the entrees were served. Two of the five of us were served the wrong meal. Rocco was served the wrong sides with his meal. When we spoke with the manager, he said, oh, Im sorry, asked what side Rocco had ordered, and left. Our bill totaled over $150. There was no discount, no complimentary beverage, no dessert on the house, no coupon for return. Nothing. Are we over-reacting here or is this standard service now. This is not the first time weve had celebratory meals made memorable by bad service and a lack of care for the consumer.”

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