Del-Rancho Restaurants

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Dec 5, 2008 by Sandy from Moore
Overall Rating: 2
Food:[4] • Service:[1] • Atmosphere:[3]

• Would like to support our home town businesses but will not in this case.
• Poor management and customer service.

“The last 3 times we have gotten food in the drive-through our order has been wrong and we've had to return to get it corrected (i.e. mayo instead of mustard, left out an order of fries, the corn dog was left out & when returned to get it, it was burned to a crisp, sandwich left out). The one time we ate in the restaurant, our order was lost & we sat in the dining room for over an hour waiting to be served. We talked to the manager on two occasions and she laughed off our complaints - perhaps just a nervous reaction - but laughter is not good customer service when dealing with a complaint. On both occasions she blamed the mistakes on the fact that they were busy. When I spoke to her tonight she said, "I can't help it if the girls don't check their tickets". Very poor customer service on the part of the manager. We will not be back.”

1 of 1 people found this review helpful.

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