Primo Italiano

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User Reviews for Primo Italiano

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Dec 3, 2007 by Marie from Leesburg, VA
Overall Rating: 7
Food:[8] • Service:[2] • Atmosphere:[2]

• Food.
• Service.

“Food was good. The service was awful. Employees could really use a class regarding customer service. My friend and I placed an order for a Cheese Pizza with 2 additional toppings. The order came in as a Cheese Pizza only. The response was to confront us and tell us we didn't order toppings (very poor customer service). Place is very small and cramp. No hospitality! Poor Customer Service never warrants a recommendation!”

Oct 25, 2007 by Chris from Reston
Overall Rating: 3
Food:[9] • Service:[1] • Atmosphere:[6]

• Food prep.
• Lady at the front taking your order. Horrible.

“The food is great. No lunch menu is a negative. If you want to buy pasta, you have to purchase a dinner size that is just for the pasta. If you want to add chicken or mushrooms its more $ still I give the food a 9. Now the service. Wow! The lady that takes your order at the front is so rude. Does she even know what service is? Someone should reminder her that with out customers she won't get paid. She acts like she has better things to do. She is very rude when you ask her questions about the menu. And she bad mouths you in Spanish because she doesn't think we understand! My experience was very bad there and if I need to order, I call it in and pick it up to avoid having any contact with her. Food is great though.”

Oct 25, 2007 by Chris from Reston
Overall Rating: 3
Food:[9] • Service:[1] • Atmosphere:[6]

• Food prep.
• Lady at the front taking your order. Horrible.

“The food is great. No lunch menu is a negative. If you want to buy pasta, you have to purchase a dinner size that is just for the pasta. If you want to add chicken or mushrooms its more money still I give the food a 9. Now the service. Wow! The lady that takes your order at the front is so rude. Does she even know what service is? Someone should remind her that with out customers she won't get paid. She acts like she has better things to do. She is very rude when you ask her questions about the menu. And she bad mouths you in Spanish because she doesn't think we understand! My experience was very bad there and if I need to order, I call it in and pick it up to avoid having any contact with her. Food is great though.”

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