User Reviews for Crowne Plaza Hotel Los Angeles Harbor Hotel

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Dec 4, 2007 by Suzanne from Buffalo
Overall Rating: 2
Cleanliness:[9] • Staff:[1] • Location:[6]

• Restaurant staffs were very accommodating.
• The rest of the staff didn't have a clue.

“The incompetence of the staff was mind-boggling. We finally accepted that if we had any kind of question or need for service, we would need to go down to the front desk to handle it in person, and it almost always took more than one person to handle the simplest request. At a Motel 6, OK - but at a Crowne Plaza? The topper was when I checked-out - when they brought my vehicle up from valet parking (which is a separate parking area to which only the bell staff have access), one of the doors had a huge dent in it. That door wouldn't even open. I filed a report with the hotel and waited for a phone call. I returned to the hotel the following week on my way out of town, and was again assured that I would be contacted as soon as the manager was in the next day. This happened over a month ago, and I haven't even had the courtesy of a single phone call. The restaurant staffs were helpful, but the hotel staffs havent the first clue about serving a customer. After my stay here, I will never stay in a Crowne Plaza hotel again.”