User Reviews for Holiday Inn JFK Airport

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Aug 17, 2007 by Karie from Wichita, KS
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[7]

• It was convenient to public transportation and the airport.
• The room needed a book of local info, restaurants, transportation, etc.

“It was comfortable and convenient. On the other hand, the restaurants within were over-priced and too fancy. It would have been helpful if the room provided a specific book of nearby places to eat and transit maps/info. The hotel did have information on a local pizza delivery, which was excellent and reasonably priced.”

Aug 15, 2007 by Linda from Greeley, CO
Overall Rating: 3
Cleanliness:[3] • Staff:[2] • Location:[3]

• Near JFK airport.
• Old, and needs remodeling.

“Convenient to JFK with on time shuttle. Older hotel in disrepair.”

Aug 15, 2007 by Julie from Malverne, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Adequate parking, isolated from traffic, nice décor.
• Non applicable.

“Nice clean hotel with adequate services.”

Aug 14, 2007 by Jeff from Billings
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[3]

• The restaurant hostess was always smiling.
• Bedbugs, riots, rude cleaning lady, rude bellhop, price-gouging, leaking roof in restaurant.

“Jfk Holiday Inn has bedbugs and riot problems. The worst two nights in a hotel we've ever experienced. There was hair all over the bathroom (not ours). We reported it to the front desk and asked that they would clean it the next day (we were very tired). The next day, I haggled with the cleaning lady to clean the bathroom and carpet. The best answer I could get was "If I have time, baby". About an hour later, my wife started swelling on her leg and neck. She had six bedbug bites from the night before. We requested a different room and it had hair in the bathroom and what looked like a little blood on the toilet. They must use the same cleaning rag to clean everything, leaving a trail of hair from all the previous rooms. We requested a third room. It was clean. That night, a riot broke out in the parking lot. There were about 50 people from the neighborhood that had come to the hotel to cause trouble. There was pushing and punching and a lot of screaming. Others were using their cars to intimidate people in the parking lot. We were on the 7th floor and there was no way I could sleep. Seven police vehicles and a paddy wagon showed up, but they did not disperse the riot. They waited by the front doors until the riot calmed down and then moved them out of the parking lot. We checked out an hour after the riot (4 a.m.). There was a family of 4 in the lobby with confirmed reservations but the hotel was booked up. They asked for our room, which only had one bed. I wrote a complaint to the manager. The manager neither refunded my money nor called me. This hotel charges around $200 per night. The bell hops were rude about us asking if our luggage had arrived from the airport. One of our rooms was facing a very noisy highway. The roof was leaking in the restaurant. Because of our experience, we will avoid New York at all costs. We will never patronize Holiday Inn again. You are much better off to use your money for a taxi to a different hotel, or just stay in the airport and fly first class.”

Aug 13, 2007 by Carmen from Inkster, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Kids eat free.
• Vending machines out of beverages and no snack machines.

“Based on the star selection the hotel was very nice and neat. The hotel staffs were very friendly and they even directed me on how to get there via the public bus.”

Jul 25, 2007 by Martha from Summerville, SC
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[5]

• I didn't like that hotel.
• The room looked like an old room.

“First of all, asked for non-smoking room, I couldn't sleep very well, because they gave me a smoking room. Second, I could hear all the noise coming from the other rooms (at 3 or 4 am). After that the room looked like an old room, I mean everything looked old, carpet, curtains on windows. The TV wasn't working so good, I could go on and on, with details, but I rather not to do the same next time.”

Jul 24, 2007 by Vinny from Ft. Myers, FL
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[5]

• Close proximity to JFK airport.
• Its an island, absolutely nothing around.

“Nice property. Very friendly & competent staff. Clean rooms. Van to airport was a piece of junk, no a/c very hot but did show up in a timely fashion. Good hotel if you've got to leave early in the morning out of JFK. In a bad neighborhood wouldn't recommend walking around. And as I said nothing around so you're stuck eating in the hotel restaurant. Which has really nice staff but the food isn't that good and not a value either.”

Jul 21, 2007 by Uriah from Mechanicsburg, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[7]

• Everyone on staff was very polite and helpful.
• The parking lot didn't feel as safe as I felt it should be.

“Despite its location, this hotel meets all standards. The staff is friendly and helpful, the rooms are well kept and the restaurant, pool and weight room were a nice addition.”

Jul 13, 2007 by Louise from Concord, CA
Overall Rating: 4
Cleanliness:[6] • Staff:[2] • Location:[9]

• Close to airport and freeway.
• Could not accommodate my needs as an out of state traveler. Would not cash my travelers checks and staff not friendly or helpful.

“Hotel lobby was beautiful, but more money should have been spent on rooms and a better staff. The windows were extremely dirty and could not see out. There was a major crack in our window and was held together by duck tape. I traveled with children and felt unsafe in the room because of the window.”

Jul 3, 2007 by Jarunee from Narragansett, RI
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Comfortable and close to JFK.
• Area near hotel looked ruff, and road construction.

“The hotel has a very convenient location near JFK. Perfect for 1 or 2 night stay before or after traveling. The staff is friendly.”

Jun 29, 2007 by Feti from Fort Lee, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• As easy as possible.
• Breakfast not included.

“Friendly, clean.”

Jun 27, 2007 by Steve from Jacksonville, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[7]

• Price and location and free parking.
• Onion soup and hot restaurant and spot on sofa.

“This hotel was easy to get to and from, big, and clean enough. Met our expectations as an airport hotel. Free parking was important. Appeared to be family friendly and busy which was good. Forgot my tie and was able to buy one inexpensively at the gift shop.”

Jun 1, 2007 by Carl from Orlando, FL
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[9]

• Service at front.
• No parking.

“Overall, the hotel is Tokay for what it is.”

May 24, 2007 by W from Friendswood, TX
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[4]

• Free parking and internet access.
• I was unfamiliar with location and had some difficulty reaching entrance, but easy after learning how.

“Met my basic requirements at reasonable cost. Enjoyed restaurant - nice since I found nothing else nearby except a neighboring hotel.”

May 21, 2007 by Harriet from Bellingham, WA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• It had a shuttle from JFK to the hotel.
• The bathroom needs an exhaust FAN.

“Other than the need for an exhaust fan in the bathroom, the hotel does have access (via JFK) and the AirTrain) to the City.”

May 17, 2007 by Angela from Rochester, NY
Overall Rating: 5
Cleanliness:[5] • Staff:[3] • Location:[5]

• Bathtub was broken called for maintenance did not arrive until next morning after 3rd call.

“The room was poorly decorated with brass headboards. The front desk was only staffed with one clerk making the check-in and check-out process long.”

May 17, 2007 by Jing from Tempe, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Close location to the airport, clean and cozy room.
• There is no refrigerator in the room; the internet is shut down in midnight.

“As a whole, this hotel is a good place to stay especially for people would like to access flight in the early morning.”

May 6, 2007 by Linda from Wilmington, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• Great friendly staff.
• A little hard to find.

“Excellent for the price in that area.”

Apr 29, 2007 by Jim from Bedford, TX
Overall Rating: 0
Cleanliness:[8] • Staff:[9] • Location:[8]

• Location and front desk personnel.
• Restaurant fair at best.

“Great hotel for money and location. The front office staff was very quick and friendly. Great idea running a morning van to LaGuardia.”

Apr 19, 2007 by Chris from Midway, UT
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[8]

• Very close to airport, easy access.
• Pathetically slow check-in - I waited in line for an hour.

“This hotel is about what you would expect from a well-maintained holiday inn. Nothing fancy, but not overtly cheap either. The rooms were simple and small, but clean. There is very good, close access to JFK, and navigation was fairly easy. We checked in the evening a big storm arrived so there were dozens of stranded airline passengers trying to get a room. This made for an hour-long wait to check in, which I think could have been handled better. I wish they would have had someone handling those with confirmed rooms, and another line for those using airline vouchers.”

Apr 18, 2007 by Ali from Santa Rosa, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• The staff, indoor pool, kids eat free, free airport shuttle.
• Surrounding area, bell hop, bar was closed.

“This hotel has uneven floors. The facilities are older. There are coffee makers and hairdryers. The free shuttle to the airport, indoor heated pool with weight room, and friendly staff make it a place I would return to when traveling through. The maids and maintenance staff were the friendliest people we met in new York.”

Apr 10, 2007 by David from Santa Ana, CA
Overall Rating: 2
Cleanliness:[3] • Staff:[2] • Location:[5]

• Location was reasonably close to the airport.
• I waited 45 minutes at the airport to be picked up by the hotel shuttle bus.

“Overall, I did not have good experience at this particular hotel. I would not recommend this hotel to any of my colleagues.”

Jan 15, 2007 by Jan from Dallas, TX
Overall Rating: 2
Cleanliness:[4] • Staff:[2] • Location:[5]

• It was close to airport.
• Huge function problems with shuttle, check-in, basic hotel services.

“Reserved this room because close to airport. Took 1 1/4 hours and 4 calls to get shuttle on arrival with no apparent reason. Really, really long lines at front desk throughout evening, and simple questions required excessive waits. Disorganized financial--couldn't decide if guarantee card needed. A.m. Shuttle to airport the very worst of it. Told just come down 10 minutes before. We arrived 30 minutes before and by time shuttle buses arrived approx 80 people were waiting with heavy luggage, and first shuttle arrived mostly full. Luggage being shoved in back of shuttles with no order. One person trying to get cab for 30 minutes+, one person I talked too had been waiting for a shuttle 90 minutes. No reservation or priority system, although this was likely to a common scenario. Management exacerbated problem by helping move late arriving riders to front of people who had been waiting. We never saw a cab arrive, although people were told they had been called. A number of private cars showed up to take people who could afford a .00 ride to the airport across the expressway. Warning: this hotel is a potential disaster if you have an international flight scheduled. If you reserve, be sure to have about budgeted for transportation to and from the airport.”

Jan 3, 2007 by Tom from San Francisco, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[3] • Location:[5]

• Close to the airport, sizeable room.
• Check-in is very slow.

“Airport shuttle every 1/2 hr from 4:30 am - 10:00 am, then every hour after that until 4:00 am. Relatively clean and convenient, with the restaurant open until midnight. Ok for a one-night layover.”

Dec 13, 2006 by Amanda from Xharleston, WV
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[7]

• Location was very convenient.
• Shower was awkward almost fell getting in and out, and the sink spicket was backwards I burned myself.

“Not a bad place considering the neighborhood. I would say this is one of the better in this area.”

Nov 18, 2006 by Danielle from Monument, CO
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• I like the restaurant, the bar hours, and the breakfast.
• Restaurant staff was rude, guy who got us a taxi laid charged us an extra $20.

“The rooms were very nice we were next to the elevator and did not hear it. They had a nice gift shop. The bar and restaurant were open till 1pm which was nice. The guy who gave you directions at the front door said a cab ride into the city was $50 its actually $30, but the bus stop is right around the corner and the bus is 15 minutes to the subway.”

Nov 2, 2006 by Nikki from Fayetteville, NC
Overall Rating: 1
Cleanliness:[1] • Staff:[4] • Location:[9]

• The repairman was very courteous!
• The room was nasty, unclean, no hot water, wallpaper peeling, drafty windows, and broken equipment.

“It was terrible. Plain and simple!”

Sep 28, 2006 by Jeane from Temple, TX
Overall Rating: 2
Cleanliness:[1] • Staff:[5] • Location:[2]

• Pool.
• No air-conditioning in room! And no room service cleaning.

“Poor arrangement of airport shuttle. Poor transport link to Manhattan. Very bad room service- bins not empty and beds not made daily! No air-conditioning and too noisy to open window.”

Aug 23, 2006 by Thomas from Elizabethtown, KY
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[6]

• Close to airport, airport transportation on the half hour, decent atmosphere.
• Hotel room cleaning was still underway at my arrival at 1700 hrs. It made it kind of hard to get settled and relax with all the noise outside the rm.

“I rate it four stars for cleanliness and amenities.”

Jul 21, 2006 by Chadi from Oklahoma City, OK
Overall Rating: 3
Cleanliness:[7] • Staff:[3] • Location:[9]

• Location, luxury, and service.
• N/A

“Hotel is luxurious but they put u in the worst room to begin with, and when they are supposed to give u continental breakfast they are just rude. The same with Marriott Washington D.C. near Dupont.”

Jun 27, 2006 by Israel from Silver Spring, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[5] • Location:[8]

• Modern, free wi-fi, clean, large, parking, coffeemaker.
• Breakfast buffet, blurry old TV set.

“Modern hotel, good accommodations and parking, and nice in room amenities (including free wireless Internet and a different type of coffeemaker) made this a comfortable stay.”

Jun 21, 2006 by Amer from Lawrenceville, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Staff was very friendly.
• The type of room was not the kind they agreed to on the 800 number.

“It was a pleasant stay. The hotel was comfortable and had all the necessary amenities.”

Jun 8, 2006 by Sandra from Kitchener, ON CA
Overall Rating: 5
Cleanliness:[7] • Staff:[3] • Location:[7]

• Pool and grounds were lovely.
• Front desk service very poor.

“The first room I was given had an issue with the air conditioning. The room temp climbed to 80. When I called front desk, they said they would send up an engineer. Then within 5 minutes, they informed me I would have to change rooms and would send someone up with a key. One hour later, after I had packed up and was waiting, no one showed at all. So I had to go downstairs and wait in line 20 minutes.”

Jun 7, 2006 by Michelle from Norfolk, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was extremely friendly. When I encountered a problem, it was promptly addressed and corrected.
• My air conditioning unit was not operable in original room. Hotel transferred to a suite to accommodate for this problem.

“I enjoyed my stay and would choose this hotel again on my next trip to the Jamaica-Queens area.”

Jun 6, 2006 by Johnny from Jamaica, NY
Overall Rating: 4
Cleanliness:[8] • Staff:[4] • Location:[10]

• Location.
• Heating system very nosy and poor front desk help.

“the hotel has a great location and is clean however check in was horrible 25 minute to check in with one person in front of me. heating system kept me up all night long every 15 minutes coming on and was very loud, toilet ran off and on all night not a good stay at all. when front desk was made aware they said there wasn't anything they good do except say sorry.”

Jun 5, 2006 by Anvar from West Hollywood, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing.
• Horrible place, terrible staff, avoid!

“Terrible place - my worst hotel experience. Understaffed, inattentive personnel, terrible location. Numerous requests were ignored. Avoid!!!”

Jun 3, 2006 by Brenda from Riverside, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[3] • Location:[7]

• Close to airport, free newspaper. Front Desk employee at night was very helpful.
• The Front Desk staff during the day was rude.

“Teeny, tiny room (rooms in New York are typically small -- but this was horrendous). Above and beyond that, it was laid out so awkwardly that it made it seem even skimpier than it truly was. Moving about was uncomfortable and there was NO place to set our luggage. None! The free continental breakfast was not plentiful. The Shuttle Drivers were slow and wouldn't help with the luggage. The Front Desk employee who checked us in during the afternoon was rude. In contrast, the one on duty when we left to catch our plane at 4 a.m. was wonderfully helpful. If it hadn't been for him, our stay there would have been a complete disaster. Since there are other hotels near the airport to choose from, I'll stay elsewhere when I'm in the area again.”

Jun 2, 2006 by Bill from Long Beach, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• Close to parkway, right near airport.
• We were placed on the one floor that did not have an ice machine :-(

“Overall, for location, amenities and facilities, I think this hotel deserves more than the two stars it has but who am I to complain. I thought I got a good deal and was very pleased with the service and facility.”

May 29, 2006 by Andrew from Montreal, CA
Overall Rating: 3
Cleanliness:[5] • Staff:[3] • Location:[7]

• Free big parking.
• Room is not that safety as I thought.

“Some of the lobby staffs are nice, except for a black lady who was working in the morning was so mean and impolite. Windows are not clean enough for us to have a view of the city. Door look like it has been rob to get in. Not safe enough. Toilet flush.”

May 25, 2006 by Lan from Lowell, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Clean and convenient location.
• None.

“The hotel met my expectations for the quality rating. This is a convenient location and the hotel is very clean and the staffs are very friendly. I am satisfied with this hotel and will recommend this hotel to my family and friend.”

May 24, 2006 by Diane from Hamburg, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[8]

• Beautiful and CLEAN.
• A call for more towels was not responded to.

“Beautiful spacious clean rooms.”

May 23, 2006 by Annette from Seattle, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• Clean.
• Dirty underwear in the bathroom, it was not cleaned thoroughly. Obviously an oversight.

“The hotel was a little tricky to get to from the highway but when I arrived I was pleasantly surprised by the decor and cleanliness of the hotel. The check in was quick and efficient and I enjoyed my stay very much.”

May 18, 2006 by Beth from Amherstview, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[5]

• Staff was very helpful with assisting with directions and the best and cheapest ways o get there.
• Only 1 computer in the business center.

“Hotel was a great place to stay! Just don't leave you laundry unattended. I left my clothes for 4 minutes and my favorite sweater disappeared.”

May 12, 2006 by Ron from Cincinnati, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• It had a convenient location.
• Access to the hotel itself was through a residential area.

“The hotel stay was convenient. The staff friendly and helpful. I would stay again.”

May 10, 2006 by Nicole from Martinsburg, WV
Overall Rating: 6
Cleanliness:[7] • Staff:[9] • Location:[6]

• Price was reasonable.
• No refrigerators or microwaves.

“Good location, across from airport. Not many restaurants around but, I would stay there again.”

Apr 20, 2006 by Akilah from Claymont, DE
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[7]

• The lobby/ outside appearance.
• It was ghetto.... reps kind of made me feel I was not that important. Plus a guy on elevator told us he smelled someone smoking something foul all night.

“It was ghetto.”

Feb 12, 2006 by Kimyung from Westerville, OH
Overall Rating: 6
Cleanliness:[8] • Staff:[3] • Location:[10]

• Close to JFK and better than Ramada hotel.
• Too expensive! for its quality!

“It's easy to use wireless internet system. You just need to turn on your computer!”

Aug 4, 2005 by Bea from Matteson, IL
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[5]

• Close to airport and friendly staff.
• Simple things like microwave oven is not available

“Close to aiport, though surrounding neighbourhood is dirty. Friendly staff. Hotel building is old but inside is clean.”

Jul 29, 2005 by Ariadna from Miramar, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• I only spent one night because I was on a lay over but I was impressed about the size of room
• Bathroom fixtures and countertop were DATED, overall it looked dingy

“The proximity to JFK airport makes it ideal especially if you are flying early in the morning. Shuttle to JFK airport starts at 4:30am and it left right on time. It's far from Manhattan but from airport you can get on the A train and be in the city in 25 mins all for $2.00, taxis are expensive. The hotel also offers FREE wireless internet”

Jul 19, 2005 by Connie from Moorpark, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• large, clean, comfortable, coffee pot, blow dryer rooms
• this was a nice hotel. we stayed at the Best Western on the way out it was horrible!

“nice friendly staff, very comfortable, clean rooms”