User Reviews for Courtyard by Marriott Mahwah

Research User Reviews for Courtyard by Marriott Mahwah (1-17 of 17)

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Dec 8, 2007 by Joe from Brookfield, MA
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[8]

• Typical Courtyard. Nothing especially different. Good location for my business purposes. Plenty of local dining choices.
• Heater noisy. Staff confused about billing. Steam cleaned my carpets while I was a guest.

“Typical Courtyard. Staff not especially good at managing customers. Had back to back reservations. They checked me out and locked me out after my first night after they had told me they had consolidated them. Wife called and they told her I wasn't staying there. Otherwise good stay. Clean rooms, good maid service, internet worked fine, good water pressure, comfortable beds, good security, quite.”

Apr 20, 2007 by Angel from Great Falls, VA
Overall Rating: 3
Cleanliness:[6] • Staff:[1] • Location:[6]

• Location is pretty good.
• During check in, the woman who helped us was not friendly and was not willing to help us with our needs.

“However, when we reached the hotel, there was no one at check in desk. We have to wait for a 3-4 minutes until. Although the location of the hotel is pretty good, the service we got there was extremely disappointing.”

Aug 24, 2006 by Carol from Tigard, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great hotel, great overall experience. It was more than we expected.
• Nothing.

“Excellent.”

Aug 23, 2006 by Karen from Holliston, MA
Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean quiet great location.
• Everything was fine.

“Nice clean place, nice location. Would stay again in the area.”

Aug 20, 2006 by John from Bridgeville, PA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• Very nice hotel.
• Internet service not working.

“I liked the hotel but was very unhappy with the internet service not working in a hotel of this class. I find this unacceptable.”

Jun 1, 2006 by Dura A. from Corbin, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was clean, beautifully decorated, room were large, used indoor pool everyday staff was so very helpful.
• There as nothing about the hotel we did not like.

“When we arrived the deck clerk got all out rooms together. We all used the Internet, enjoyed the TV in lobby and used the shuttle to the train station and several in our party used the weight room. there was breakfast on site for a fee and the children used the pool daily.”

Feb 15, 2006 by David from Monsey, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Rooms were clean and modern, down comforters
• Rooms a bit small.

“Excellent for business or leisure.”

Dec 22, 2005 by Ross from Bloomfield, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Attentiveness of the staff.
• Nothing I can think of.

“This should be a 3 star establishment, not 2 1/2. The staff took care of any issues that I had and everything was immaculate. I would definitely stay there again.”

Dec 6, 2005 by Maureen from Mays Landing, NJ
Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room was cozy. Bathroom clean. Lobby decorated for holiday.
• Water too harsh. The pool water had too many chemicals and gave me bad reaction in my eyes. Exercise room bad.

“Like many hotels, the exercise room is in poor shape. The machines are old and not really safe.”

Nov 29, 2005 by Rona from Troy, NY
Overall Rating: 4
Cleanliness:[10] • Staff:[4] • Location:[10]

• Clean, very comfortable and very attractive.
• Staff in regards to the buffet.

“Everything was great except for one thing which I was very angry about. There was a breakfast buffet which me and my sister assumed was free. Most hotels do give a continental breakfast. This was a full buffet. I figured that maybe due to the quality of the hotel they gave a full breakfast. There was no sign saying that it cost money nor did they tell me at check in, nor did the hostess tell us the charge. It was only after we sat down and ate that we were informed that it was 9.00 a person. I paid but voiced my complaint to the sales manager who basically made me feel that it was my error. She was not willing to conceed that it was a deceptive and misleading way of getting people to eat breakfast not knowing they would be charged. I later complained to the manager who did handle it better than the other person. I was then told that since there were menus on the table tucked away between the salt and pepper, not large menus that anyone would notice I should have known I would be charged. That is absolutely ridiculous.I didn't appreciate the deceptivness. It is too bad that this soured my stay to the point where I was extremely angry. I would stay there again for the right price because the hotel itself was very nice. The staff in my opinion were not pleasant at all.”

Nov 24, 2005 by George from Wellesley Island, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Cleanliness, ease of getting to and from. Friendliness of staff. Comfortable room.
• There was nothing I didn't like about this hotel.

“Great place to stay when away from home! Easy access to NYC and points of interest in NJ. Sleep away from home almost as if at home.”

Nov 23, 2005 by Nigel from Paihia, NM
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• The balcony for each room is excellent.
• Duvet on bed, it slipped off the bed every night.

“Very nice hotel, well maintained, as often the case noisy air conditioning. Highly recommended.”

Nov 16, 2005 by Sondra from Bonita Springs, FL
Overall Rating: 0
Staff:[8] • Location:[8]

• Furnishings were nice, it was very clean; towels were nice and thick.
• Can't say anything bad. The driveway is a little difficult, but not really a problem.

“Convenient, clean, good value would definitely stay again.”

Nov 15, 2005 by Elise from Mount Laurel, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Room was clean and had sitting area.
• Housekeeping was very loud at a very early hour of the morning.

“It was a nice place to stay, convenient for our purpose. It was clean.”

Nov 4, 2005 by Renae from North Olmsted, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• The newness and décor.
• Bathroom floor could have been cleaner.

“Very pleasant and close to everything.”

Aug 4, 2005 by Fred from Novato, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[8]

• Room was clean, spacious,and nice ambiance. ditto for grounds and common araes
• Breakfast was not included, but we were lead to believe it was

“Off Hwy. 17 S. lovely grounds with lovely breakfast available at $10 per person. Rooms are spacious and attractive.”

Jun 29, 2005 by John from New London, CT
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[9]

• The room decor was very nice

“We have stayed in this hotel before and have enjoyed it. I don't usually think too much about the decor of a hotel room, but this one struck me as very pleasing. It was also very clean.”