User Reviews for Burlington Hotel

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May 20, 2005 by Neil from Swindon, United Kingdom
Overall Rating: 10
Cleanliness:[10] • Staff:[10] •

• My wife and I were extremely pleased with the hotel and found it very relaxing
• There was a noisy generator outside our bedroom window

“We were very pleased on the whole. We thought thatthe bathrooms were excelent although my wife was unclear how to make the shower hot, which could have been explained to us on arrival.”

Apr 20, 2005 by Hotel Guest
Overall Rating: 8
Cleanliness:[8] • Staff:[8] •

• Politeness of staff. Prompt service when I asked for clean towel to be sent to my room.
• The second night was too noisey and I could not sleep. Someone kept slamming their door.

“Generally a very good hotel and a good service. Shame though about the second night.I was awakened at 3am by a guest near my room who kept slamming their door as they kept going backwards and forwards to their room. They kept ordering room service and each time the porter arrived by thier door I heard him knocking at the door, then I heard the slam of the door. I did report it to the reception but the reception did not sort it out soon enough. By 5am I was still awake.”

Apr 5, 2005 by Hotel Guest
Overall Rating: 10
Cleanliness:[10] • Staff:[10] •

• Clean, large rooms, good facilities, excellent value for money.

“Staff were helpful, hotel location was an ideal base to explore and minutes from main station. Wonderful decor. As a regular visitor to Birmingham would stay there again.”

Mar 3, 2005 by Anonymous
Overall Rating: 8
Cleanliness:[10] • Staff:[8] •

• location and clean rooms
• would not stop there again, this was second visit, and both nights did not sleep well, as traffic, drilling, roadworks, and bars get keep you a wake a night

“I think it should be mentioned, as this hotel is near a busy road, some traffice noise may be heard, I have stayed in city hotels before, but never experience, this nuisance noise”

Dec 16, 2004 by Daniel from North Finchley, United Kingdom
Overall Rating: 6
Cleanliness:[8] • Staff:[4] •

• Well kept and modern.

“I paid extra because the site gave the impression that breakfast was inclusive, when infact it was an additional '30 for my wife and I (Apparently the internet published prices had increased). My recommendation would be to save yourself '12 per person by going to one of the many outside cafe's for the full english. Also there was no mention that the only parking available was for the local shopping centre at approx '10 a day.... Also the hotel did not have any record of my booking, and basically told me that I was lying about having pre-booked, until I provided them with my reservation printout. I am still waiting to see if I have been charged twice...”

Dec 2, 2004 by Anonymous
Overall Rating: 9
Cleanliness:[10] • Staff:[8] •

• Clean, well organised, and central
• Nothing

“Very good - nice central location but quiet and relaxing”

Nov 10, 2004 by Gareth from Ipswich, United Kingdom;GB
Overall Rating: 9
Cleanliness:[10] • Staff:[10] •

• Pleasantly traditional, decor good And two chairs (most unusual)

“Thoroughly enjoyable - lovely to have butter out of a dish at breakfast rather than unwrapping a sachet. Talking of breakfast I was a bit surprised I had to pay for it but I suppose a room only price does rather imply that. Anyway it was a jolly good breakfast. I'd have preferred an all-in price for B&B.”

Nov 4, 2004 by Mark from Holywell, United Kingdom
Overall Rating: 8
Cleanliness:[8] • Staff:[8] •

• Very grand and excellent location in the middle of the shopping precinct.
• none

“A very nice traditional hotel, with polite and helpful staff. It has an excellent location close to New Street Station and is se tin the middle of the shopping precinct, with noise levels from the street perfectly tolerable. As the hotel is in the shopping area, there is a reasonable walk before you get to the restaurant area, should you choose not to use the hotel restaurant.”

Sep 21, 2004 by Nicholas from Blandford Forum, United Kingdom
Overall Rating: 5
Cleanliness:[8] • Staff:[4] •

• We were upgraded to a very comfortable room with excellent facilities

“Directions to the hotel were poor on-line, the map does not show one way streets, and on the telephone from the desk. Nothing says the hotel is in a pedestrian presinct, self-Parking does not indicate that you have to park in the Pallisades car park. This would have been a help and we could have followed signs to the car parkwhich is close to the hotel.

There was no hot food after 9.30 on Sunday evening and nowhere to eat in the immediate area. Room service was slow and the bath/shower tap was not working necessitating a late night move. It was to a very pleasant room and we were happy with that.”

Aug 27, 2004 by Anonymous
Overall Rating: 7
Cleanliness:[8] • Staff:[6] •

• Excellent location
• Standard of food in the restaurant

“The location was ideal for shops, railway station and also for the conference I was attending. The communal areas (reception etc) were very atractive and the staff at reception wwere friendly and efficient. No mini bar in room which was unusual. The food in the restaurant was very disappointing particularly for a 4* hotel and was not good value for money. My room (a single) was extremely small and difficult to move around in as there was far too much furniture.”

Aug 25, 2004 by Anonymous
Overall Rating: 9
Cleanliness:[10] • Staff:[8] •

• Room was excellent value for money.
• Directions to find from road hard, no easy parking.

“Great hotel, very convenient for the centre of Birmingham and excellent VFM as the room was enormous! Treated very well by the staff and would definately stay again. Only gripe is that as a driver it's very hard to find the nearest overnight carpark with spaces and then there's a bit of a trek with luggage to the hotel. This could be made a little clearer on the booking info, with recommended carparks and directions.”

Aug 17, 2004 by Lee from Chesterfield, United Kingdom
Overall Rating: 8
Cleanliness:[10] • Staff:[10] •

• Excellent hotel, very clean and well decorated. Well equipt room
• Room was far too hot, leading to problems with sleeping. Very small window which opened onto a roof with Ar Con units, so couldn't leave window open due to smell / noise

“Excellent hotel, nicley decorated, very clean, one of the best in Birmingham. The staff were polite and attentive, bar was very nice and food was good. The experience was spoiled only by the room being too hot, which lead to difficulty sleeping. Very small window let in very little air, and opened onto roof filled with noisy air con etc machines.”