User Reviews for Mercure Stoller Zurich

Research User Reviews for Mercure Stoller Zurich (1-20 of 27)

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Jul 11, 2007 by Gisela from Manalapab, NJ
Overall Rating: 5
Cleanliness:[2] • Staff:[6] • Location:[5]

• The breakfast buffet.
• No air conditioning, not thoroughly cleaned.

“Given the high hotel room prices in Zurich, this was a good hotel for the money.”

Jun 25, 2007 by Carmen from Madison, WI
Overall Rating: 2
Cleanliness:[4] • Staff:[3] • Location:[1]

• It was reachable by public transportation from main station in 10 min.
• The rooms were tiny.

“The hotel is marketed as a city center hotel - it is not in the city center strictly speaking. The rooms were very tiny even for European conditions and had very few amenities: e.g. No air conditioning. Noisy too.”

Jun 16, 2007 by Tabra from Lubbock, TX
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[1]

• The room looked nice.
• Horribly noisy, right over a train track and my room was behind the hotel sign that was lit up all night long with flood lights.

“They stated that the rooms they were given were horribly noisy and lit up. I assume they save these horrible rooms for tourist that book through discount websites. The room I received was a tiny room right next to the stairs and facing the front of the hotel. The room looked really nice until you opened the windows for circulation (no ac). When the sun went down the room was flooded with light from the flood lights facing the sign on the front of the hotel.”

Jan 31, 2007 by Kenny from Palisade, CO
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[5]

• Very nice rooms and service.
• Too far from the center of town.

“This was a very nice hotel, although a little offs the beaten path. It did however have easy access to the city center via the easy to use Zurich tram system.”

Nov 6, 2006 by Don from Treasure Island, FL
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[2]

• Clean, convenient.
• Rated 4 stars but 2.5 - 3 at best so disappointed.

“OK but not 4 star and not centrally located as requested.”

Nov 1, 2006 by David from Red Bank, NJ
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[4]

• Nice hotel but could be situated better!
• The hotel staff was not friendly!

“Hotel was clean and served its purpose of a place to sleep for the night. No good restaurants in the area.”

Jul 12, 2006 by Megan from South Boston, MA
Overall Rating: 3
Cleanliness:[4] • Staff:[5] • Location:[3]

• The rooms were clean and decent. Supermarket across the street.
• about 20 minutes plus tram ride from the main train station and downtown Zurich. Not a 4 star hotel. no AC.

“Too far away from downtown Zurich, lake and main train station. Tram outside of hotel so that was convenient but if you want to stay in downtown Zurich this is not the hotel. It is not a 4 star either so I would never pay the 350 CHF they claim to ask for per room so I was glad I got the good price. Not happy and when I saw how far out the hotel was I wished I had spend 30CHF more and stayed in the city center.”

Dec 29, 2005 by Xin from Mableton, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[5]

• Price is reasonable. Bedding is good.
• TV too small. Location not close to downtown.

“It is a good Hotel. Clean hotel with good bedding. Not close to downtown. Only one staff at night. Small room.”

Oct 3, 2005 by Fred from Cary, NC
Overall Rating: 4
Cleanliness:[7] • Staff:[6] • Location:[6]

• Parking convenient.
• No shampoo.

“Not in the best location. Really out of the main part of town. People not friendly at front desk. Bathroom did not have any shampoo and towels very thin.”

Aug 19, 2005 by Bill from Lexington, KY
Overall Rating: 1
Cleanliness:[8] • Staff:[7] • Location:[4]

• IT was clean, and simple
• it was not 3 stars or 4 as they proclaim and it was out of the way

“Nice place quiet neighborhood, but not 4 stars and out of the way.. a mostly quick ride to the tram, but you had to use the tram to get to the city”

Jun 2, 2005 by Henrik from Copenhagen, TX
Overall Rating: 2
Cleanliness:[7] • Staff:[4] • Location:[4]

• The icebar in front of the hotel was excellent!
• The hotel definitely did not live up ot its four stars. I got a single smoking room, when promised otherwise!

“I was greatly disappointed with the very small room I got. It was clear to me that I was offered a single room with two pillows and two sets of towels. The internet connection in the room did not work and the hotel staff were not willing to do anything about it, even though it had a high priority to me!”

Mar 21, 2005 by Gwen from San Diego, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[4] • Location:[7]

• Near tram stop.
• Staff was very unhelpful and seemed annoyed to even be asked for anything.

“ Fair price for this hotel. Was more like a three star, as opppsed to a four star, though. Staff could use a little customer service training.”

Mar 14, 2005 by Hotel Guest from CH
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[2]

“This is one of the worst experiences I ever had at a hotel. The hotel is not really located in downtown, but it is a ten minute tram ride to the city center. I stayed here on a week long stay that was absolutely terrible!

They assigned me to a room above the street where the trams travel, and the rooms were not sound proofed; so you can not sleep at night. If the trams do not make noise, you hear the traffic outside your room until midnight, and then all of the trams drive on the street below your room at 2:00 a.m. as they go back to the central depot.

The room was small. Bathroom size was fair, but the size of the shower is like those on a cruise ship: 1 meter wide by one meter depth, and the shower curtain had black mold on it.

The Swiss male staff was pleasant, but the foreign female staff was rude and uncooperative. There are good cafes, bakeries, and grocery shops around the hotel, but the female staff give you bad looks when you bring back food to your room. When I asked for a room not where the trams drove, the female attendant demanded 50 CH Francs more a night for the room.

They should hire Swiss staff, as the Swiss are known for good customer service and are helpful. This is so unbelievable for a hotel owned and run by a Swiss family. The Mercure Zurich is part owned by the Stoller family and Mercure; so Mercure does not have full quality control on this hotel.

At most this hotel should get three stars, as it is awarded on Expedia. It is really a two star hotel. There should be a review of this hotel done by the organization that awards the hotel stars.”

Mar 11, 2005 by Jan from Salt Lake City, UT
Overall Rating: 1
Cleanliness:[10] • Staff:[9] • Location:[8]

• cleanliness, friendly staff, very convenient location,
• NOT a 4 star hotel. small room, no table, no armchair, TV on desk, my partners room small also and did not have a bath tub, just a shower stall.

“This is definitely not a 4 star hotel. a 3 star. no help available to handle luggage. elevator is up a flight of steps, no ramp for wheeled luggage. our rooms were small. no table or armchair. the TV was on the desk so the bed needed to serve as a work space. one of our rooms had a bathtub w/shower, other room a shower stall only. no shampoo, lotion or stuff like that. lots of hot water, very clean, breakfast is ample and good. The tram stop is just steps from the front door. staff friendly and helpful. very unlikely that I'll stay there again as I really want a bathtub in my room.”

Mar 9, 2005 by Doug from Round Rock, TX
Overall Rating: 1
Cleanliness:[7] • Staff:[6] • Location:[4]

• cheap furniture, crappy towels and vinyl bath curtain, etc

“ First of all, unless you want a room on a very noisy street with trams running by at almost all hours, you will have to pay to upgrade. Ugrading doesn't get you a nicer room - only moved to the back of the hotel so that you're off the street.When you enter your hotel room you will find furnishings on par with what you'd expect to find in a LaQuinta. In other words, this is a 2 or 3 star hotel at the most. The towels are postage-stamp sized and extremely thin, equivalent to basic gym towels. The mattress is extremely thin. The carpet is industrial-like. The walls are almost bare and stark white. The shower is over the tub and is furnished with one of those thin, nasty vinyl curtains - the real cheap kind you would buy for your college apartment.”

Mar 3, 2005 by Jarmila from Podebrady, CA
Overall Rating: 1
Cleanliness:[7] • Staff:[3] • Location:[3]

• very clean hotel
• poor quality for 4 stars with no services

“The description of the hotel on internet doesn't correspond to the reality. That is 2 maybe 2 1/2 stars hotel. Very small rooms, practically no services nor facilities. The hotel doesn't even have internet....Location and parking under any standards.”

Feb 7, 2005 by Randhir from Roanoke, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• The place was infested with odor and staff was rude.
• There was not anything to say good about this hotel.

“This hotel cannot qualify as a 4 star hotel. At best it was an ordinay Motel. I will never recommend this hotel to any one.”

Jan 30, 2005 by Norm from Leesburg, VA
Overall Rating: 3
Cleanliness:[8] • Staff:[3] • Location:[8]

“Clean, good value and close to public transportation... BUT I would NOT rate it as high as they rate themselves - no more than 2 stars”

Dec 22, 2004 by Jan R. from Salt Lake City
Overall Rating: 8

“Hotel great overall but, some people may want to consider that there is a flight of about 8 or so steps to the elevator. I didn't see nor was offered service with the luggage so luggage needs to be schlepped up these steps by the guest. Room is large, comfortable and quiet. Delicious full breakfast available at reasonable rate. Just steps from the trolley stop. Trolley goes everywhere with transfers from hotel.”

Dec 7, 2004 by Charles L. from Rowland Heights
Overall Rating: 2

“The staff are not friendly at all, they gave us a one person room for two persons' reservation (me and my wife). The manner of the front desk are rude and totally not willing to help. The hotel should not be a 4-star at all! Totally Disappointing...”

Oct 5, 2004 by Lynette D. from Raynham, MA
Overall Rating: 9

“Room was extremely small. Distance was a little further than expected from areas we wanted to go to. Public transportation was very handy though.”

Sep 23, 2004 by Patti O. from Oshkosh
Overall Rating: 8

“The room was very small.”

Sep 20, 2004 by Ravi S. from Jersey City, NJ
Overall Rating: 3

“In spite being advertised as a 4 star hotel, there was no microwave, no refrigerator, no air condition in the hotel. The hotel reception was very unfriendly (except for one shift).”

Sep 19, 2004 by Bela B. from Burbank, CA
Overall Rating: 1

“I am very disappointed! This Hotel is not a 4 star Hotel but only a 2 star Hotel.”

Sep 9, 2004 by Muzaffar B. from New Albany
Overall Rating: 8

“Mercure Stroller is a very good hotel - rating high in its cleanliness and rooms and safety. Small surprises were the absence of air conditioner and iron. Small table fan did a good job and iron was available on request. Though geographically a little on the outskirt of the downtown area, its very well connected via the tram station available across the street.”

Sep 3, 2004 by Alan D. from Plainview, NY
Overall Rating: 10

“Mercure Stoller Zurich, was a great hotel. Transport from airport to hotel by taxi is 50.USD. Room was very small, but OK. We did not spend much time in room. I would stay again.”

Sep 2, 2004 by Bhagvati b. from Arcadia, CA
Overall Rating: 6

“This hotel does not meet the criteria for 4 star hotel but otherwise it was clean comfortable accommodation and courteous staff.”