User Reviews for Hilton Garden Inn Hartford North/Bradley International Airport

Research User Reviews for Hilton Garden Inn Hartford North/Bradley International Airport (1-20 of 32)

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Oct 27, 2009 by CB from Woodbury,CT
Overall Rating: 8

• Comfortable bed, clean room.
• No pay-per-view, ran out of toilet paper.

“We first stayed at this hotel in February 2009 and had a great experience. So, when we were looking to get away for the weekend this month (Oct. 09), we decided to return. We found a great rate, and we remembered how nice and new the room was. This time around, we were slightly disappointed because we were looking forward to relaxing and watching movies, like we always do when we get a hotel for the weekend. When we turned on the TV after checking into our room, however, we found that there was no Pay-Per-View. So, we called the front desk and were told that they no longer had this service available. We still had a nice time and the room was very nice and clean, with a comfortable bed. However, I wish I had known that in 8 months' time, a hotel would decide to get rid of pay-per-view (which I consider to be a standard amenity for hotels). Also, I'm giving a low rating for Service because we were completely out of toilet paper and tissues a few hours before it was time to check out, and we only stayed there for one night! There was just a half a roll when we got there, with no extras (and we didn't realize this until we ran out). When I asked the front desk, they said someone would be coming up, but no one ever came. I ended up grabbing a box of tissues from one of the housekeeping carts in the hallway (there was no toilet paper on the cart). I was kind of annoyed that there was no survey to review our stay because I definitely would have noted this housekeeping slip-up.”

Jul 22, 2009 by Petra from Sweeny,TX
Overall Rating: 8

• Very clean.

“This was a very nice hotel and would recommend and would stay there again.”

Jul 10, 2009 by Kathy from Port Charlotte,FL
Overall Rating: 10

• I loved the beds.

“When I travel it is important to have a comfortable bed. These beds were great.”

Jun 22, 2009 by Sam from West Hartford,CT
Overall Rating: 8

• Layout of room interior including fridge and microwave.
• Ceiling in room needed some repair.

“Outside of some skittishness about the ceiling in my room which needed some repair, the room layout is one of the nicest I've been in and the staff at this hotel is great!”

May 19, 2009 by Charlene from Conway,SC
Overall Rating: 9

• The room was terrific, especially the bed.

“The room was terrific. Special mattress and pillows were excellent and allowed us to sleep better.”

Oct 26, 2008 by Mary
Overall Rating: 9

• Clean, updated renovation, and anticipated traveler’s needs.
  
• I thought it was closer to airport.

“The Hilton Brand is a reliable one, but I was please to find the accommodations and newly renovated. The staff was professional and friendly and anticipated guests needs. In addition to a room with internet access where we could check-in for our flight, they provided restaurant recommendations. Although initially disappointed it was a drive from the airport, they provide a shuttle. It turned out to be quite convenient to most major roads. We used it as a central location between Hartford & Framingham, and it worked very well for us. We'd return.
”

Jul 15, 2008 by Bill from Chattanooga, TN
Overall Rating: 7
Cleanliness:[7] • Staff:[4] • Location:[8]

• Clean and large rooms.
• Incompetent staff.

“Fire Alarm went off and it was an hour and a half before we could check in. It ended up being a false alarm. The staff was not well trained in how to handle anything like this. Nobody knew where the elevator key was, so we ended up walking up four flights of stairs with luggage after midnight.”

Jul 2, 2008 by Sarah
Overall Rating: 10

• The bed was amazing!
• Nothing

“Great place to stay! Very close to airport. Very clean and staff was friendly even at 1am when we checked in.”

Apr 16, 2008 by Jeanette from Reston, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[4] • Location:[5]

• It was close to where I needed to go. Overall though it was sufficient for my needs.

“This hotel is quaint and suits well for business stay. It however is not accessible to shops and/or restaurants.”

Apr 3, 2008 by Callie from Bozeman, MT
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[6]

• Front desk staff was very helpful.
• The bar closed too early (8pm), few amenities nearby.

“The cookies at check-in were welcoming, and the staff was particularly helpful. The rooms were spacious and I love that there was a fridge and microwave in the room.”

Jan 30, 2008 by Rosemary from Dummerston, VT
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Comfortable bed.
• A little further away from the airport than I thought.

“We got in late, the man at the front desk was very accomodating, and we left early in the morning. Just needed a bed to sleep in.”

Jan 30, 2008 by Wendy from Ketchum, ID
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Nice beds, good location.
• Too many convention attendees in lobby area.

“Great hotel but too many people milling around elevators/parking lot that were attending functions at the hotel but not staying there.”

Jan 4, 2008 by Jane from Putney, VT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Room decor, linens and pillows!
• Signs to the hotel somewhat confusing.

“Great.”

Dec 29, 2007 by Paul from Fairfax, VT
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[9]

• The location of the hotel was very convenient.
• While generally clean, the drinking glasses were not.

“This hotel was an excellent value. This is the second time we have stayed there. Each was a positive experience.”

Dec 6, 2007 by Diane from Portsmouth, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The pool and Jacuzzi area, although small was very nice.
• Room temp was a little difficult to regulate.

“Easy to find off highway, friendly hotel staff, 24 hour pantry open, loved having a microwave and refrigerator in room. Enjoyed the pool, Jacuzzi area and had a nice dinner.”

Nov 8, 2007 by Jeff from Guilfor, CT
Overall Rating: 4
Cleanliness:[8] • Staff:[9] • Location:[7]

• Front office staffs were very nice.
• Noisy heat pump in room kept me up most of the night.

“Middling, newer property. Public spaces better than most hotels rate 2.0-2.5. Room/ bed were adequate. Furnishings were down market hotel contemporary style.”

Oct 30, 2007 by Jenneh from Springfield Gardens, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This was better than a 2.5 star hotel.
• Nothing.

“This was a 2.5 star which we thought should have been a 3 star. The bed is super! We are business travelers, husband and wife. Thank you.”

Oct 9, 2007 by Robert C. from Clarks Summit, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It made me feel special.
• Nothing.

“It was definitely above average. Very nice rooms. Even the hot water was instant, instead of having to wait the usual amount of time. The lobby made you feel that one was at a resort.”

Oct 2, 2007 by Ron from Redmond, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Easy off/on the freeway and very close to the airport.
• Little difficult to find without asking (this was minor).

“The staff was extremely helpful and friendly; I would say above average. The rooms were very clean and above average in size.”

Sep 14, 2007 by Vicky from Seattle, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel staff was excellent.
• I wish I had a better view, when looking out the window I saw converters and dead birds on the 1st floor roof.

“The Hilton Garden Inn is a beautiful hotel. The staff provides excellent service in all areas. I would recommend the hotel to all of my friends and family, and would visit again whenever I visit the Windsor, CT area.”

Sep 5, 2007 by Jackie from Mclean, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Convenient to the airport and to the interstate.
• I would like to see more options in parental monitoring, especially for the TV and telephone.

“The hotel has a convenient location and offers most amenities desired for a brief stay.”

Jul 19, 2007 by Laura from Jupiter, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfortable bed, Free Wireless in rooms.
• Small room, no black out curtains.

“Perfect for the business traveler. Clean, comfortable rooms but a bit on the small side. Comfortable bed, free wireless internet in the rooms. I was surprised there were no black out curtains in the rooms. The gauzy curtain didn't block any light if you want to sleep in.”

Jul 15, 2007 by Bert from Tampa, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Staff was great and accommodating.
• Location. Nothing was nearby.

“Lovely hotel. Looked brand-new. Staff was very professional. Prompt transportation.”

May 22, 2007 by M from Brisbane, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Nice rooms, with refrigerator and microwave - a big plus.
• Beds too hard.

“I would choose this over some other nearby hotels, if I had the chance.”

Dec 6, 2006 by Alan from Plainville, CT
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Extremely clean. Sizeable room.
• Nothing notable to complain about.

“Excellent quality Hilton garden inn, excellent representative of the brand. Better quality than most 2.5-3 star level business hotels.”

Oct 4, 2006 by Gene
Overall Rating: 10

• Very clean, comfortable, hotel staff was very helpful

“I was running a little late for my flight. I left my sport coat in my room. When I landed, I called the hotel. They packed it up and shipped it the next day.”

Sep 21, 2006 by Kylie from Warwick, RI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Amazing. Clean. Updated. Top Notch. Great Stay!
• Nothing.

“Fantastic - most definitely will stay there again when in the area. Price was a STEAL for what I got. Beautiful room - had a great time.”

Sep 2, 2006 by Gary from Calabasas, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• There is a good selection in the 24 hour snack shop.
• Could not log out of the computer in the business center.

“My stay here was quite brief (1 day) but enjoyable. It was close to the airport and easy to find. The room was clean and comfortable.”

Aug 16, 2006 by Bill from Woodbury, CT
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[7]

• Room size and condition.
• Attitude of desk clerk upon arrival; better on departure.

“NA”

Aug 2, 2006 by Jay from Bloomington, IN
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[8]

• Everything was great except . . .
• The pool was so cold no one could use it.

“We selected the criteria to make sure we would have a pool for the kids. The pool was so cold we could not use it! In fact, no one used it.”

Aug 1, 2006 by Omolade from Norfolk, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Quality continental breakfast and lunch.
• Nothing.

“An awesome place that is guaranteed to give full value for your money.”

Feb 24, 2006 by Stan from Adirondack, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Super people. If you could rate them an "11" I would.
• Absolutely nothing.

“I have been traveling for over 40 years, and I would rank this hotel in the top 5. Enough said.”