User Reviews for Springhill Suites Waterford Mystic

Research User Reviews for Springhill Suites Waterford Mystic (1-19 of 19)

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Apr 17, 2009 by Kathi from Ansonia,CT
Overall Rating: 10

• It was clean and the staff was very helpful.

“Excellent hotel for the money, close to shopping and casinos. It was very clean, somewhat spacious and the staff was very friendly and helpful.”

Sep 3, 2008 by Warren from Danbury, CT
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• The separate desk area was very nice.
• The breakfast area was too crowded.

“The gentleman at the desk were extremely friendly and helpful. There recommendations for restaurants and activities were excellent.”

Sep 3, 2008 by Jennette from North Bellmore, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Staff, room, everything was excellent, especially the continental breakfast.
• Although there are stores close by there was also an abandon building.

“The staff was friendly and very helpful. The rooms were immaculate and very comfortable, spacious, attractive and welcoming. The pool area and lobby were both very nice. We were visiting Mystic and the hotel was located within minutes of everything, the Seaport, Mohegan Sun and Olde Mystic Village. They had made your own waffles at the continental breakfast, we along with other guests were excited about them! We had a very pleasant trip.”

May 28, 2008 by Brian from Mclean, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• The staff was very friendly and attentive.
• Breakfast food quality was mediocre.

“Overall, this hotel was great. The room was cleanly, and the staff was attentive to my needs. Breakfast could have been improved by stocking the breakfast bar with more food. For example, eggs and sausages were frequently unavailable.”

Feb 27, 2008 by Michelle from Chestnut Hill, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very close to the casinos, clean, comfortable and quiet with lots of amenities.
• The hotel shuttle to the casino only runs every 2 hours and ends early (around 1am).

“Save your money and stay here instead of the way overpriced hotels at the casino. The rooms are great - clean suites with fridge, TV, sink, etc. The free continental breakfast has real food (not just muffins and cereal) and the hotel staff is super friendly. Its only 15 minutes from the casino.”

Aug 22, 2007 by Robert
Overall Rating: 10

• Clean, roomy, great breakfast.

“Clean, friendly staff. Rooms were large with comfortable beds. The breakfast was great. More signage for directing you to thge building would be helpful. Would highly recommend this hotel and would happily stay there again.”

Jul 29, 2007 by Michele from Wallingford, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Bed was comfortable; room was very clean.
• Nothing.

“I would recommend this hotel to any of my friends or family. The rooms were very clean and comfortable. The staff was friendly and helpful. It was easy to get to and had attractions close by.”

Jul 29, 2007 by Ronald from Naples, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Room was bright cheery and comfortable, beds especially.
• No Kleenex.

“My wife has back problems, and the extra pillows, and comfortable bed was great. The desk attendant (El Salvadoran lady) was extra helpful, the indoor pool and hot tub were wonderful, the room was bright cheery and spacious. The kitchenette was great, well cared for continental breakfast, with wide selection of food. Shuttle to casino, and list of close restaurants and attractions were easy to find. We were very tired after touring NYC two days and Mystic Seaport, we were able to rest, in a bright cheery, comfortable room, very clean carpets, beds, sheets, bathrooms were very clean, price was great too.”

Jul 24, 2007 by Kate from Epping, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The separate area was the perfect space for my 1yr old.
• Nothing.

“We had an excellent stay at this hotel. The room was perfect for people with young children, as there was a separate area for my daughter to go to sleep at 7pm without us disturbing her. We really liked the conveniences of having a fridge, sink and such right in the room.”

Jan 2, 2007 by Cathy from Clifton, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The price, cleanliness and comfortable bed. Awesome.
• Nothing.

“This hotel was great, clean, and the beds were comfortable. Close to area attractions. The price was fantastic.”

Oct 24, 2006 by Donna from Sanford, ME
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• The staff were friendly. They let us check in before noon.
• When we got our room in the middle of the night they had gave our room to someone else.

“Although they gave our room to someone else they had another the same that they gave us. Therefore it was not a big deal. The restaurant staff were loud, talking about their personal lives where the customers could hear, they were also very slow. Food was good.”

Sep 13, 2006 by Kelly from Cuyahoga Falls, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• It was conveniently located to all attractions we were interested in seeing.
• Breakfast was good however they could change the meats up a bit and add fresh fruit -served sausage every day.

“We were very pleased with the hotel and staff. This was our honeymoon so receiving a Marriott suite hotel exceeded our expectations. We also enjoyed having the fridge and microwave as we traveled by car so we had brought perishable items. Upon arrival the manager offered to comp our shuttle passes to the Mohegan Sun Casino as a wedding gift - Nice Touch !!! That saved us $24.00 our first night plus we also received $10.00 off each of our dinners and a $10.00 bet for both of us as well. Any questions we had about the area, best attractions and where to get the best seafood were answered very nicely so we did not waste time or money. I would recommend Springhill Suites to anyone looking to travel the Mystic Connecticut area.”

Aug 8, 2006 by Frances from Longboat Key, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[5]

• The amenities include washer & dryer, cookies on the counter, pool.
• Very, very difficult to find.

“This is a well run, excellently maintained hotel with friendly helpful staff. John and Clayton were especially good at giving us directions over the phone so we could find the hotel. Our second night we stayed at a nearby Days Inn and it did not compare to Springhill Suites. My granddaughters loved the waffle maker at the breakfast bar and will now continue to rate hotels against their stay at a Marriott. Best regards, Frances Godin”

Oct 25, 2005 by Patrick from Nottingham, NH
Overall Rating: 7
Cleanliness:[7] • Staff:[2] • Location:[8]

• Nice free breakfast.
• Asked for king, got double. Front desk staff never informed me.

“Property is billed as 'Suites'. In actual its more of a wannabee. Room has unstocked mini fridge along with microwave and mini sink. Room had two double beds that otherwise comfortable, are too small for most couples. Tacky bed linens with stripes of lime and yellow. Nice fluffy pillows. TV does not face beds. Couch and chair consist of the cheapest furniture I've ever seen (Not even good enough for Wal Mart). Breakfast area a nice touch. Clean room but not up to my standards compared with most properties. I would not stay here again.”

Aug 30, 2005 by Maura from Salem, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was fantasitic, clean, nicely decorated
• none

“We wewre very pleased with the hotel and delighted with the price.”

Aug 30, 2005 by Melissa from Lebanon, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[4]

• Breakfast is great - with make-yourself waffles!
• A little bit difficult to find, especially coming from west.

“This hotel is renovated with the SpringHill new color combinations and bedding. The bed is very comfortable. The included breakfast has a wide selection of items.”

Jul 7, 2005 by Brian from West Roxbury, MA
Overall Rating: 10
Cleanliness:[8] • Staff:[8] • Location:[8]

• The hotel staff was very accomodating.
• The crowd at breakfast was a little overwhelming.

“The hotel was very nice and convenient to both 395 and 95. I would definately recommend it to anyone.”

Jul 5, 2005 by Eric from Plantsville, CT
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[7]

• The complimentary breakfast buffet was very good and they offered a shuttle to Mohegan Sun with free Dinner coupons
• The beds were not real comfortable and the sheets kept moving around under you

“Overall it was an excellent bargain and close enough to the casinos. The breakfast buffet was excellent compared to many other complimentary buffets I've eaten at. The beds were the only downfall for me. There is no fitted bottom sheet, only a flat sheet and it wasnt large enough to tuck under the matress so everytime you moved the sheets moved with you. By morningtime all she sheets were bundled up and it made for an uncomfortable sleep. If this small problem is remedied I would say it was a 10 for the price.”

Jul 5, 2005 by Nancy from Norfolk, MA
Overall Rating: 6
Cleanliness:[3] • Staff:[5] • Location:[4]

• The free breakfast, the nice kept indoor pool
• the bedding smelled and was stained, no outdoor pool

“We only stayed one night and found the location to be convient to the highway but not as close to "Mystic" as we anticipated. The hotel itself appeared clean and well kept but the bedding was smelly and a pillow case was stained. The front desk was not visable at all times, waited for 5 minutes for someone to be at the front desk to get directions to local fireworks. The indoor pool area was clean and quiet, A fairly enjoyable stay.”