User Reviews for Hyatt Regency Lake Tahoe Resort Spa and Casino

Research User Reviews for Hyatt Regency Lake Tahoe Resort Spa and Casino (1-20 of 88)

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Oct 4, 2009 by Jennifer from Madison,WI
Overall Rating: 10

• Gorgeous, heated outdoor pool! Comfy bed! Free valet. Nice coffee bar.
• Only 1 person staffing checkout, desk seen in AM at checkout time.

“Overall, we were really happy with our stay! Free valet was nice. We enjoyed the outdoor hot tub even though it was only 60 degrees outside and the pool was really warm too! Very attractive, clean room. Comfy bed. Multiple dining options. Yummy coffee and breakfast Panini at the cafe. Wish we had time for the spa. Would definitely stay here again.”

Nov 19, 2008 by Darin from Folsom,CA
Overall Rating: 9

• Location.
• Long drive to ski slopes.

“Great location for relaxing in Tahoe. A little far from ski resorts in winter time. Friendly, helpful service.”

Sep 17, 2008 by Lyn
Overall Rating: 7

• I liked the full service that it offered and the location.
• I had a long distance to walk to my room, and my toilet/bathroom had not been cleaned.

“This hotel was beautiful and has a lot of fun for all ages. Be careful of the room you get, you may have a long walk to the elevator. Double check the cleanliness of your room.
If you want wireless in your room it is $10.00 a day extra. I usually enjoy free wireless in my resorts...? On a positive side the Sierra Cafe has a great Sunday breakfast and the jet skiing on the Hyatt beach is a blast, expensive but a blast.”

Aug 4, 2008 by Lisa from Long Lake, MN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful location, many activities.
• It was not very private as there were catered events held in the yard in front of us.

“The rooms were clean and the staff was very friendly and helpful. The grounds were kept very neat.”

May 26, 2008 by Michelle from Sebastopol, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[9] • Location:[8]

• The rooms were clean and big, the staff friendly.
• The food was expensive and not very good.

“This hotel is beautiful. The pool was fantastic and warm even with little snow flurries. The staff was really nice and helpful. The casino is clean and the dealers were super friendly and fun. My only complaint was the food. We had room service and the burger was ok, nothing fabulous. But the sacher torte was foul. I had one bite and I could hardly choke it down, and Ill eat just about anything chocolate! The next morning in the Sierra Cafe I had the smoked salmon on a bagel and while the salmon was great, there was barely a hint of cream cheese and about 10 capers.”

Apr 30, 2008 by Kim from Foothill Ranch, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• I loved the location, the ambience and the facilities and amenities.
• Nothing.

“We had a great time. Our room was comfortable, clean and attractive. The view was beautiful. The staff was very gracious. We would like to visit again and plan to do so in the future.”

Mar 29, 2008 by Dave from La Selva Beach, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Great pool and spa, nice view from rooms.
• I don't consider it a resort and they tried to stick me with a $20 per night resort fee.

“This is a really nice hotel that had good quality rooms. The Lone Eagle grill is very nice for a special occasion. Service was good and the staff was pleasant. I won't really consider it a resort, more like a nice hotel.”

Mar 24, 2008 by Tim from Stilwell, KS
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Nice resort with great food and amenities.
• Way over priced for just a hotel room, even though I was overlooking the lake, it was just a regular room.

“All in all a very good experience. The room was way over priced for a room that was similar to a Motel 8. Screws on door hinge in bathroom were loose and could not shut the door. Food and restaurants were great but a little pricy. Location was excellent. Would recommend to friends if rooms were cheaper.”

Mar 12, 2008 by Matt from Aptos, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Excellent hotel with a great heated outdoor pool and spa, perfect for skiing.
• Wish the casino was completely detached, but it was not overwhelming.

“Went here for a ski vacation and loved the room and outdoor spa. Less than 20 minutes from North star. Hotel staff was very helpful. The room-service was expensive compared with other places but the food was very good. Excellent hotel for a North-Tahoe ski weekend.”

Jan 4, 2008 by Jennifer from Carson City, NV
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Friendly and accommodating staff. Beautiful location and facilities!
• $60/person dinner buffet. Much too pricey, even for a resort.

“We had an absolutely wonderful time at this hotel. With and to fins location, incredible service, and great amenities, we are very much looking forward to staying here again this summer!”

Nov 7, 2007 by Christopher from Glendale, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Immediate warmth of both hotel staff and decor.
• The room was a little pricey.

“The Hyatt lived up to its name. Immediately upon entering the hotel we were warmed by the atmosphere and the pleasant and helpful staff. The location of the hotel is stunning; right on the water with incredible views across Lake Tahoe. For those travelers to the mountains who are looking for a little more of the rustic, the accommodations at the lakeside provide a pleasant, cabin-like retreat, and while the casino can be a fun diversion, it doesn't dominate the hotel experience as in Las Vegas. The restaurants are very good - low key, charmingly decorated and not too pricey. The cost of the room itself was a little high, in that the decor and size were only adequate. All in all however, we can definitely recommend this hotel - we shall certainly return.”

Apr 12, 2007 by Kathi from Fountain Valley, CA
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Elevators not working, restaurant over priced.

“Great stay. Had two elevators but only one worked leading to long waits. Cafe for breakfast a real rip off!”

Feb 7, 2007 by Sheri from San Francisco, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Fabulous pool -- great for children.
• Terrible food. Pity.

“The hotel is excellent. Loved the location overlooking the lake. They have a shuttle service to the ski hills. Rooms are great. Only problem is that we had to go elsewhere for food. The food in all restaurants is terrible.”

Dec 9, 2006 by Diane from St. Louis, MO
Overall Rating: 10
Cleanliness:[10] • Location:[10]

• Beds, swimsuit wringer at the site of the pool/spa.
• Daily resort charges are added.

“Excellent lodge environment, beautiful dock setting on Tahoe, private beach welcoming even in winter, access to the lake sets it apart from other resorts, wonderful thoughtfulness in amenities including a swim suit wringer.”

Jun 7, 2006 by Michelle from Denair, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great atmosphere and excellent service.
• Pricey

“The hotel was everything I expected - the view was spectacular! The hotel accommodates the business traveler, families, and couples looking for a great get-away. I would rate it as excellent in all of the above areas.”

May 27, 2006 by Steve from Escondido, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This resort has exceptional customer service, & free Internet in the business center.
• Can not think of anything.

“If you like quality with exceptional customer service. There was a couple in front of us at the front desk who paid $70 more a night, and the clerk made mention on what a great deal they got.”

Apr 11, 2006 by Kim from Alpharetta, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Beautiful location and a great resort facility. Friendly, helpful staff. Loved the pool and hot tub after skiing.
• Eagle's Nest restaurant is over-priced. The garlic mashed potatoes tasted like they came out of a box.

“Our bell hop was extremely friendly and informative. He made us feel at home and gave us a lot of valuable tips as to which ski resort to choose for the next day. The rooms are spacious, we stayed in the tower and loved it. The room was quiet and had a nice view of the mountains. The swim out pool was great. An added bonus was two roomy hot tubs. One for adults only and one for families. This was great as my 13 year old son was hot tubbing with us. I liked the fact that the casino is a low key affair, and barely noticeable from the lobby. But once you step inside the casino, it goes way back and there is a lot to do. I liked the live entertainment in the casino.I only wish that there were more nearby eating choices, as the Eagles Nest restaurant was way over priced. I had the prime rib, which tasted good, but had a lot more fat than is customary for that cut of meat. The accompanying garlic mashed potatoes tasted like they came out of a box. The rest of my family seemd to enjoy their meal there. Overall, a very enjoyable stay.”

Mar 16, 2006 by Roger from San Jose, CA
Overall Rating: 10
Cleanliness:[8] • Staff:[9] • Location:[8]

• I felt the hotel and staff were thinking of me before and after every leg of my journey.
• The heating, air conditioner worked poorly in my room. I would have preferred to use an alarm clock rather than relying on a wake up call.

“My overall experience with this particular Hyatt Regency at Incline Village was certainly a wonderful one. The staff were courteous and respectful as well as helpful. The management has done well in upkeep of the hotel. They have also done well to produce a product desirable by the consumer. The pool, spa, day spa, fitness room, lobby, hotel room and casino were excellent. I would defiantly return again.”

Mar 2, 2006 by Tony from Novato, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• One of the best hotels if not the best I have ever stayed in. The hotel staff was very friendly, and the hotel itself was outstanding. Highly recommend.
• Nothing.

“Absolutely a first rate hotel, we had one of the best weekends ever. The room, lodge, bar, location, pool, and spa were fantastic. The hotel gets a 10 in our book.”

Feb 28, 2006 by Jacqueline from Phoenix, AZ
Overall Rating: 7
Cleanliness:[4] • Staff:[4] • Location:[10]

• Great location close to ski resorts and beautiful views. Nice spa, pool area.
• They didn't change our sheets once, we were there for 4 days. The spa staff was not kind. Pit Boss not accommodating after we spent thousands of $'s.

“Loved that the Diamond Peak Ski resort being just 5 minutes away. Very fun place to go if you don't want to have to leave or go too far from your hotel. There is so much to do from going to the spa for a facial or massage, sitting in the Jacuzzi after a long day of skiing, eating at The Lone Eagle Grill across the street, gambling in the casino downstairs. Very convenient! Had a fabulous time”

Nov 1, 2005 by Rich from Pasadena, CA
Overall Rating: 7
Cleanliness:[9] • Location:[9]

• Great location, regency level services, wine, lounge were very nice.
• Overcharged for parking, maid knocked and walked into my room, ice machine leaking across from room.

“Great location for lake use, not sure about ski runs. Very comfortable bed, morning N.Y. Times, however the main restaurant is not worth the three minute walk.”

Oct 18, 2005 by Carol from Egg Harbor Twp, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The amenities.
• Nothing.

“Excellent staff; superb food and service, exceptionally clean and comfortable.”

May 24, 2005 by Sean from Santa Barbara, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Just perfect. From the friendly valet to the rest of the staff. Everything exceeded expectations except they took my money at the casino.

“A warm environment from the time you pull up to the valet and are met with a smile. The staff was great. I do not know what this place looked like before the remodel but it is a great place to stay now.”

May 19, 2005 by Pat from Bakersfield, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The service staff could not be beat. They exceeded my expectations

“The beauty of Lake Tahoe can not be beat and, I'm sure, lended a small hand in my ratings of this hotel. With that said, however, I wish to congratulate the service staff at the hotel. All were cordial, courteous, sharply dressed, and extremely service minded. All of my needs and requests were fulfilled promptly and I hope that my next stay in Tahoe is soon!!”

May 17, 2005 by Laura from Sunnyvale, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenient location for skiing. Restaurant in hotel excellent for whole family.
• Rooms are small.

“This hotel is great for family. It was wonderful location for skiing and has shuttle busses to most local ski resorts (and hourly shuttle to Diamond Peak). You can purchase tickets at the hotel for all local ski areas and charge the tickets to your room. The outdoor pool is loads of fun and very warm, you can even enter and exit the pool from inside the building. Since we have kids, it is wonderful to be able to use the restaurants. The breakfast buffet is good, especially because the kids got to eat for free when the adults order the buffet. All in all we spent an extra $800.00- $1,000 dollars on meals and ski tickets, but it is great to have the convenience of having it all in one place and having only one bill at the end.”

Apr 20, 2005 by Daniel from Hollister, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Beautiful setting and facilities. Excellent service and hospitality.
• No negatives to add.

“The Hyatt Regency Lake Tahoe Resort Spa And Casino in Incline Village is a top notch hotel and resort with a comfortable low-key atmosphere. The staff were very professional, pleasant and helpful. If you're interested in a first class hotel/resort in a relaxing mountain setting and atmosphere this is the perfect place... and still a short drive to the hustle and bustle of State Line if you want to catch a show.”

Mar 29, 2005 by Louis from Portland, OR
Overall Rating: 1
Cleanliness:[4] • Staff:[1] • Location:[7]

• It was in a very nice location
• The hotel was not clean and run amok with kids.

“I did not like the fact that the hotel tried to charge a $12 per day "resort fee". The hallways were very unkempt except during the morning. In the evening, there were dirty dishes outside many room doors, shattered cookies on furniture and general dirtiness in common areas of the hotel. Our room was kept quite clean though. Also, my fiance tried to enforce hotel rules by telling other guests that one hot tub was "adults only" and ended up getting in an altercation with another guest. Hotel security stood by (literally) did absolutely nothing while another guest verbally abused her for trying to enforce hotel rules. We will never be staying at a Hyatt Regency again. ”

Mar 29, 2005 by Janice from Mountain View, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[8]

• Clean, near the slopes, and nice view
• Paper thin walls (you can hear your neighbors from both sides of your room)

“The hotel was nice. It was a great value considering the price we paid for it. The only complaint we had was that the walls of the room was so thin that you can hear your neighbors from the other rooms.”

Mar 26, 2005 by Kelly from Lake Elsinore, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• Lobby and pool area were fantastic
• Spa very overpriced for services received

“Hotel is recently remodeled and looks wonderful. Rooms are not incredible but very nice. No laundry service, so bring enough clothes. Excellent pool and spa area and the best feature is that you can get in the pool indoors and then swim out to the outdoor section without getting cold!”

Mar 24, 2005 by Wm from San Jose, CA
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[3]

• near the lake
• Cheating, greedy, unfriendly, inpolite, unprofessional.

“Upon checkin, you will be slap on $12 of so called "resort fee". Some of the reason to charge this fee include:local phone access, send/receive fax, and basic business service.None of which applies to a regular vacationer. Front desk is very impatient. ”

Mar 21, 2005 by Dawna from Redding, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked the clean stainless bath tub, decor, the free bottled water.
• I would have preferred beds bigger than a double.

“For the price that we paid,the hotel was of exceptional quality.”

Mar 15, 2005 by Gordon from Rocklin, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice appointment to the rooms and cozy setting
• Hotel casino is very tight and hard to win at

“Loved the price that hotel offered and was an exceptional deal for the place. Just wish I could have stayed longer.”

Mar 8, 2005 by Dave from New York, NY
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[5]

• La Familia

“There is a resort fee that is not covered in the hotel price...”

Mar 7, 2005 by Andy from Lakeport, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• Spa and pool
• They added a $12/nite resort fee" to my fully prepaid room charge."

“Great facility. Not many good restaurants in walking distance.”

Mar 4, 2005 by Clay from Corpus Christi, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great staff, very helpful. Very clean and quiet for a casino.
• Room temp. poorly adjustable (too hot) and $12 resort fee (but did include valuable stuff)

“Great hotel on the North Shore of Lake Tahoe. Excellent amenities and very helpful staff. Close to North shore ski locales, but not really close to many restaurant options.”

Mar 2, 2005 by John from Concord, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This was the best deal I've ever found. The hotel was fantastic.
• Everything was wonderful.

“The hotel has a beautiful pool and spa area that is open year round. Swimming in an outdoor heated pool while the snow was falling was a pure luxury. The room was nicely decorated and comfortable. I'd definitely want to return to a such a nice resort.”

Mar 2, 2005 by Avishai from Cupertino, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• great place, very charming, located in beautiful area
• high price

“This is beautifull place, very charming, well maintained and serviced. Definitely place that you want to come and stay either in the winter and in the summer. Location is great - Inclince village is nice place, Tahoe ski resorts accessable in the winter as well as great outdoor activities in the summer time.”

Feb 28, 2005 by Laura from Berkeley, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Clean, friendly, comfortable, outside pool
• restaurant food

“This is the nicest hotel in North Lake Hotel. It was wonderful to stay there for such a low price.”

Feb 28, 2005 by Brent from Lubbock, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was friendly and helpful, as well as the location and facilities were beautiful.

“I can not say enough about this wonderful hotel. It is such a beautiful property, with convenient access to the beach, ski lifts, and shopping.

More than the location, though, the staff was incredible. They were always ready to assist in any way possible and their friendliness was a nice addition.

I highly recommend this hotel to anyone going to Lake Tahoe.”

Feb 27, 2005 by Linda from San Jose, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was surprisingly family friendly for having a casino on site.
• We did not like having to pay an additional resort fee.

“It was a lovely hotel in a good location. We especially liked the heated swimming pool.”

Feb 26, 2005 by Rex from Danville, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location

“Excellent High Sierra location”

Feb 24, 2005 by Dl from San Francisco, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Location, environment, facilities and people
• Expensive restaurants

“Located in quiet and relaxing North Lake Tahoe, it is perfect for a retreat and get away from it all. Yet is conveniently close to several ski resorts! Rooms are of adequate size, I loved the facilities, casino, spa, complimentary valet parking. I had a great time, the staff was wonderful. I would definitely come back to the hotel. I drove to South Lake Tahoe, it is definitely more commercial and more active. For me, I liked North Lake Tahoe better, and the Hyatt is the place..”

Feb 17, 2005 by Danielle from Berkeley, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• many great amenities (pool, spa, workout room, surroundings, decor)
• I did not care for the bed and one restaurant

“It's a beautiful hotel with great amenities and it's close to ski resorts. I'm looking forward to staying there again.”

Feb 17, 2005 by Tyler from Reno, NV
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Lake Tahoe
• Double Beds

“Lake Tahoe is one of the most beautiful places in the world to visit and the Hyatt Regency was a the perfect place to enjoy the beauties Lake Tahoe has to offer.”

Feb 16, 2005 by Elliotte from Pacifica, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Heated outdoor pool.
• Buffet was too crowded.

“This hotel has a great location near Lake Tahoe and just over the Nevada border. It's a upscale hotel with friendly staff.”

Feb 16, 2005 by Kari from Quincy, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

“Clean and well-decorated rooms at the spa terrace. Great lake side restaurant with excellent service. I'd return to this hotel.”

Feb 11, 2005 by Cindy from Austin, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• This resort is in a beautiful mountain setting with views of the lake from most rooms. The rooms are large with a cabin feel.
• a $12.00 resort charge nightly on top of the room charge.

“We have stayed many times at this Hyatt location
and the service was first class. On this most recient stay though it was not. The first morning
we awoke to shower & there was no hot water & the in room blow dryer didn't work either! On our second day there, we came back in the evening after skiing & our room was not made up. We had to call housekeeping & they said the company they use to do their linens did deliver the sheets. We would have at least like to have been left a message with an apology & an explanation!”

Feb 8, 2005 by Mark from Mosocw, ID
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location was excellent. Great heated outdoor pool in winter
• Room allowed too much noise in from hallways

“Fabulous location, good restaurants, and friendly service”

Feb 8, 2005 by Mark from Frisco, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything
• I lost $$ in the casino!!!

“ Everything from the lobby through the rooms was immaculate. I understand they recently completed a $60 million renovation and it showed. If you are lucky enought to get this property jump on it!!!”

Feb 7, 2005 by Marguerite from Camino, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• super friendly, clean, tasteful, great food, beautiful!!!
• none

“We liked this Hotel/Resort so much we are planning our wedding there this summer! Right on the beach of Tahoe, away from the south shore traffic mess and very beautiful. The staff was so nice I felt special.”