User Reviews for Crowne Plaza Laguardia Airport

Research User Reviews for Crowne Plaza Laguardia Airport (1-20 of 242)

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Jun 9, 2009 by Bill from Avon,CT
Overall Rating: 6

• Located not too far from the new Mets stadium.
• Needs a refresh a total refresh.

“Location is good, however the hotel needs a revamp. Rooms are out dated and the smoking floor is the 3rd floor smoke rises.
Bar staff was pretty good and food was OK/Not bad.”

Oct 16, 2008 by Jenny from PORTLAND
Overall Rating: 7

• Area-staff very friendly.
• Bar needs to stay open longer.

“Very nice. If you have a car this is a very good place to stay-parking reasonable-I was able to get everywhere I needed to go pretty quick without a hassle. I would reccomend this hotel. Staff was very nice.”

Oct 8, 2008 by wayne
Overall Rating: 1

• I'm afraid with such a bad experience there is nothing to recommend.
• Attitude of desk staff when we said we needed a non smoking room.

“We finally got a decent non smoking room after an hour of arguing. Friends we were traveling with were moved 4 times and then back to what they call a dark room and slept on a Murphy bed. We would never stay at this hotel or recommend it to anyone. We have booked on Priceline a lot and always have a non smoking king room, never a problem until this hotel. I'm afraid our friends who we just introduced to Priceline were not impressed.”

Oct 7, 2008 by Roger
Overall Rating: 8

• It has good location near airport.
• Hotel shuttle was slow. Bed was not as comfortable as I expected.

“Nice hotel with friendly staff. Nice bar with fireplace.”

Aug 30, 2008 by Sam from Framingham, MA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[7]

• Friendly and helpful staff, convenient location.
• Always seems to be a strike, with very loud early morning noise in August.

“Great staff and easy to get to seeing that its across from LGA. I come down for the US Open and the hotel provides a free shuttle. I have been here a number of years and there always seems to be a small number of strikers out front waking guests up at 5 or 6 in the morning. Hotel and Police are good about stopping the noise quickly but a nuisance nonetheless.”

Aug 29, 2008 by Carmen from Tamarac, FL
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[6]

• Nice gym and pool, nice and friendly folks.
• Too far from the nearest Subway station, no mini bar in room; room are rather plain in comparison to the rest of the hotel.

“Very nice hotel, the rooms are a bit plain in comparison to the rest of the hotel (nothing special). Very friendly and helpful staff. Excellent gym and pool facilities. Not really close to the nearest Subway station (for connection to Manhattan), bus takes forever to get there.”

Aug 28, 2008 by Alanna from Waynesboro, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Staff was very friendly and helpful.
• We got stuck with a smoking room and couldn't change it.

“What a nice hotel! It was our first time in New York City and we were nervous about getting back and forth to our destinations using public transportation. The staff at the hotel helped us plan all of our transportation and was very friendly and helpful. There is a parking garage on site that was very convenient as well. I would love to stay at this hotel the next time we go to NYC. Very nice, it exceeded our expectations!”

Aug 26, 2008 by George from Boston, MA
Overall Rating: 5
Cleanliness:[10] • Staff:[10] • Location:[5]

• Staff was very helpful and friendly.
• Room was of poor quality.

“Need to update rooms to the quality level, that is satisfactory.”

Aug 25, 2008 by Pete from Uxbridge, MA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Less than a mile to Shea Stadium.
• Not the nicest neighborhood walking to Shea.

“The room could use some cosmetic surgery. For business travelers it is very convenient to LaGuardia. The elevator closed on me and trapped my wife inside. After she got out we told the front desk and they laughed. There is no place decent to eat within walking distance of the hotel. The walk to Shea Stadium was dicey at times.”

Aug 6, 2008 by Maureen from Dix Hills, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[7]

• Large room and bathroom. Close to highway. Easy check in.
• Outdated room style. Hallway noise could easily be heard in the room. Buffet breakfast was mainly inedible. Poor water pressure in shower.

“It was close to the highway. It has a spacious lobby. The room and bathroom were large. However, the decor of the room was outdated with an old television. The shower had a good showerhead but was low on water pressure. One of the hotel's restaurant's was under renovation so we went to the open one. Buffet breakfast was pitiful. The eggs were the worst I have ever tasted and the bagels were like cardboard. The servers in the restaurant were helpful and were patient with our active 4 year old.”

Aug 4, 2008 by Claudia from El Segundo, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[7]

• They had a shuttle that would take us to the Subway in the morning.
• Some of the staff was not as helpful as others.

“Overall, this is a great hotel to stay in. The rooms were nice. The restaurant has few choices (although the food is excellent) and is expensive. Don't eat at the hotel on a Sunday because they close the restaurant and you are forced to sit in the bar (even with your children), which can be uncomfortable. The non-native New Yorker staff was very helpful.”

Jul 31, 2008 by Craig from Brampton, ON CA
Overall Rating: 4
Cleanliness:[2] • Staff:[5] • Location:[5]

• Shuttle to 7 train.
• Poorly maintained, parking very inconvenient with no elevator.

“Hotel needs a lot of work, wallpaper stained, peeling, bathroom sink is poorly designed with faucet too close to counter top causing spills easily.”

Jul 31, 2008 by Bruce from Farmington Hills, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Gift shop open late.
• Taxi cost was flat rate but always $5 more leaving than returning.

“Clean, comfortable and good service.”

Jul 17, 2008 by Angie from Graham, NC
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• The staff was very helpful and friendly.
• They were painting and the halls smelled like paint the entire time we were there.

“The Crowne Plaza Hotel is an upscale hotel which will impress most travelers. The staff was incredibly helpful and courteous. The facilities such as the pool and restaurant are topnotch.”

Jul 7, 2008 by Rujkumar from New York, NY
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[10]

• Did not like anything in particular.
• Did not like at all.

“Hotel staff is very unfriendly, front desk staff very rude, no knowledge, does not care attitude etc.”

Jul 2, 2008 by Jennifer from Webster, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Very nice staff and very comfortable room.
• The bathroom did not have a very good ventilation system.

“The hotel was very convenient to the Subway number 7 line.”

Jun 29, 2008 by Steve from Buffalo Grove, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Concierge was excellent, very convenient to LaGuardia.
• Restaurant was under repair when we visited.

“The Crowne Plaza is a full-service hotel conveniently located to LaGuardia International Airport. The rooms are average sized, pretty basic, but tasteful in presentation. They have a pool and workout area that served our purposes well. The restaurant was being renovated when we were there. I didn't notice many places around our hotel to eat, but there was a Marriott a few steps away that had a sports bar, which was fine. There is complementary shuttle service to the airport and to Shea Stadium for Mets games (it may be available for the U.S. Open tennis tournament as well, since they are right next to each other). The concierge was very helpful in getting us to Manhattan using public transportation. Do not drive in New York. There is way too much traffic. Parking was another $13 if you are driving into town. I would recommend this hotel.”

Jun 28, 2008 by Van from San Jose, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[7]

• Location and cleanliness.
• Nothing complain.

“This hotel very convenience location and the staff very friendly. Even commute to Manhattan not close, but there are buses and Subway around that's run frequently. I rather stay in this hotel if I come back.”

May 26, 2008 by Peggy from Peel, AR
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• I love Crowne Plaza- the Lavendar & eye mask was a nice treat- I slept great.
• Nothing.

“Hotel was just as I expected- terrific. It is very close to LGA- but far enough away or our room facing the right way- that air traffic noise was not an issue. The room was great. A very good experience.”

May 26, 2008 by Courtney from Evart, MI
Overall Rating: 2
Cleanliness:[2] • Staff:[1] • Location:[2]

• Bed to sleep on.
• Shuttles were always late and pool was out of order the whole time.

“I did not like this hotel. They say they offer a free shuttle, but on of the days it wasnt even running. Also the pool was out of order our entire stay. I would not ever stay here again.”

May 26, 2008 by Susan from Boston, MA
Overall Rating: 4
Cleanliness:[5] • Staff:[6] • Location:[5]

• Nothing.
• Price, parking, rooms and bed.

“The hotel is relatively old, bed creeks and room smells.”

May 18, 2008 by Scott from Germantown, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Location was great. Price was affordable. Accommodations were comfortable.
• Mild odor of cigarette smoke in room.

“For the price, couldn't have asked for a better hotel. Room was comfortable (had a mild cigarette odor). Common areas are open and beautiful. Location was great, right next to LaGuardia but not so close as to be noisy. Overall, an excellent stay.”

May 2, 2008 by John from St Augustine, FL
Overall Rating: 2
Cleanliness:[4] • Staff:[4] • Location:[9]

• It was across the street from the airport.
• The room, the pool, the lobby.

“This hotel was awful. too much to list but most of all the lobby smelled like chlorine from the indoor pool they had in the basement. it was so strong it was burning my eyes.”

May 2, 2008 by Mike from Mckinney, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Claudia, the person who checked us in did an excellent job!
• Room temp was a bit hard to control.

“I would encourage you to have your proof of purchase documents when you check in. The hotel did not have record of my reservation however, with the proper documents they were able to track it down.”

Apr 19, 2008 by Arthur from Old Forge, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Location.
• Needs some serious updating to keep flying the Crowne Plaza flag.

“Great location next to LaGuardia but this hotel needs some renovations. Would definitely stay here again when flying out of LaGuardia.”

Apr 9, 2008 by Dale from Taylorsville, UT
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Closeness to the airport.
• Room was not equipped with a bathtub, shower only.

“The hotel was very good, clean and overall very comfortable. My only complaint, which I did not take up with the management, was a group of noisy teenage girls on an athletic team of some sort who were extremely noisy and inconsiderate of other guests at 1:00 AM. I did ask the girls to be quiet, please, and they finally quieted down about 20 minutes later.”

Apr 3, 2008 by Scott from Salt Lake City, UT
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[8]

• Good location, close to LaGuardia Airport.

“The room was reasonably comfortable.The bar staff was awfully inattentive and rude. I waited 10 minutes without anyone saying hello, and then left when nearly every table was unoccupied and covered with the used bottles and plates from previous guests. I saw no wait staff in nearly 20 minutes. Room service was attentive, on time and a good value.”

Mar 27, 2008 by Andrew from Montreal, QC CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very helpful, professional and courteous.
• A lost cell phone charger could not be found.

“Ideal for what I needed but I would have been even happier if they had found my cell phone charger after I had phoned the next day to inform them that it had been left behind. They did call back but unfortunately they hadn't found it. Otherwise very good overall rating.”

Mar 25, 2008 by Theresa from Haltom City, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[6]

• This is our 3rd stay at the hotel. It has always been comfortable.
• The Bell Man had a side agreement with the driver to the airport.

“Our experience overall was a good one. We will stay there again the next time we are in NYC.”

Mar 24, 2008 by Kristin from Stevens Point, WI
Overall Rating: 5
Cleanliness:[8] • Staff:[6] • Location:[10]

• The lobby and facade was impressive.
• The room was not impressive. There were leak stains on the ceiling, The rooms were not sound proofed,.

“Noise in adjoining rooms was definitely a problem. The room they gave us was not ready and they had to switch us. They put several of our group in smoking rooms and said that was our only option even though we are not smokers and the rooms stank of smoke. There were leak stains on the ceiling. One of the room's phones had so much static it was difficult to use. There was no fridge in the room. The lobby seemed to be a fancy facade to cover up the fact that the condition of the rooms were below par for 3-3.5 stars. Parking cost $13 a day! I would not stay here again. Too much money for what you get. You also had to pay for time on their lobby computer plus an additional charge for internet time. The wireless connection was poor in all three of our rooms. The staff was helpful and friendly especially the guy who arranged the shuttle for guests. And the wait staff in the lobby bar.”

Mar 15, 2008 by Mac from Portsmouth, RI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Staff was very friendly and accommodating.
• Room could use upgrading.

“I have stayed in this hotel before and would do so again.”

Mar 14, 2008 by Jacqueline from Detroit, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Most of what I needed for accommodations was provided for.
• Directions for locations into the city were not always known.

“The hotel was very clean. The television was a bit out dated. No, major problems. The bed was quite comfortable.”

Mar 13, 2008 by Ricardo from Haltom City, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[10]

• Very organized staff, friendly employees.
• Parking facilities not complimentary.

“The hotel lobby is prone to rowdy guests who give a wrong impression of the facility. The general facilities need some maintenance, specially the parking lot. The rooms are nice and well maintained; staff is courteous and eager to help. Dining is pricy but competitive, could add some lower priced options to make more attractive for dine-ins. Very close to nice neighborhoods for shopping, dining etc.”

Mar 9, 2008 by Taylor
Overall Rating: 2
Cleanliness:[3] • Staff:[7] • Location:[9]

• I liked the convenience to the airport and the shuttles came right after I went outside.
• Dirty, room smelled old and there were gross spots on the carpets.

“This place was disgusting and needs to replace the carpets and furniture.”

Mar 5, 2008 by Steven from Washington, DC
Overall Rating: 4
Cleanliness:[5] • Staff:[5] • Location:[4]

• Free internet access.
• Felt like it was 100 years old.

“This hotel is old, shabby, and isolated. If you need a place to sleep near the airport, it should be fine. The parking is in a poorly marked scary structure, which I gather is typical in New York.”

Mar 4, 2008 by Chris from Arlington, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Shuttle to LaGuardia airport 3x/hour in AM; on demand for pickup.
• Had trouble with the wireless internet. Worked intermittently.

“Nice clean hotel, 10 minutes from LaGuardia Airport by hotel shuttle. Shuttle runs every 20 minutes back to the airport starting at 4am.”

Feb 26, 2008 by Eric from Providence, RI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Could not find the public transportation (Trains).

“It was a over good hotel. We seem to receive a extra room for whatever reason.”

Feb 23, 2008 by Hendre from Etobicoke, ON CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• Shuttle service to and from Subway/airport.
• Everything is old.

“Overall OK stay. First night there was no hot water and they were painting the walls on our floor. Other than that shuttle service is priceless taking you to and from Subway, all in all about 1 hour including shuttle and Subway to Times Square couldn't ask for better. At first we were actually surprised this was our hotel as it seemed very nice at night, but it's old and they're busy upgrading it (I think). If you need decent place to stay with excellent on the hour shuttle service, stay here.”

Feb 21, 2008 by Debra from Grand Blanc, MA
Overall Rating: 6
Cleanliness:[3] • Staff:[8] • Location:[6]

• The staff was very accommodating and friendly.
• We had roaches in the room.

“The Crown Plaza LaGuardia staff was very friendly and accommodating. The hotel is easy to get to from the airport and it fairly easy to get to the city. BIG ISSUE FOR ME - There were roaches in the room. I was only there 2 nights - I will never stay at this hotel again.”

Feb 12, 2008 by Josie from Bellerose Manor, NM
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[9]

• I like that the staff was friendly and helpful.
• I was in a non-smoking room that was overcome with cigarette smoke from another room. Perhaps it came in through the vent in the bathroom.

“The staff was very accommodating. When I found the room I was assigned on the second floor opened I was offered the Executive suite. It was less than I expected especially since in the morning, there was much noise from children and others early in the morning. Also, at about 10:00 AM, my room became filled with cigarette smoke from another room that either came from the room next door or the bathroom vent. Security came up and could not identify that the non-smoking room next door to mine had someone smoking. I was offered a room change for the hours remaining during my stay.”

Feb 12, 2008 by Livia from Atlant, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly. They even offer you to sign up for rewards.
• I only had a shower, not a bathtub.

“This hotel tell was great. I love this hotel!”

Feb 11, 2008 by Mike L. from Corona, NY
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[4]

• Friendly Front Desk.
• All of them.

“The room was okay but they have plastic cups and all. It is kind of tacky for a hotel guest. There was no fridge or mini wet bar. All listed need to be redone. Not satisfied with the stay.”

Feb 10, 2008 by Amber from Pittsburgh, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very clean, super friendly staff.
• Parking garage is creepy.

“Great price, super friendly staff, room (and hotel) were super clean and modern (unlike the Wyndham Garden down the street). Would definitely like to stay there again!”

Feb 5, 2008 by Bill from Fort Pierce, FL
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[9]

• Excellent service from staff, affordable room service.
• Older amenities and less appealing than I expected. Not family friendly.

“Not very family friendly. Affordable room service.”

Feb 1, 2008 by Kunal from Temple, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff is very friendly.
• Parking not included for price paid.

“Right across from LGA, this hotel is located in Queens, offers clean rooms and the staff is excellent. Room service is very expensive, paid $17 for a burger, no drink. Would stay again.”

1 of 1 people found this review helpful.

Jan 30, 2008 by Nancy from Lighthouse Point, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It is very convenient to the Airport, the staff is very nice, and the rooms clean!
• They did not give us the reservation we had. Had I not had the copy, they where going to put us in a double!

“The hotel was great, but bring a copy of your booking!”

1 of 1 people found this review helpful.

Jan 30, 2008 by Diana from Brooklyn, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I love the room and room service, very nice.

“I love the hotel; I would go to it again and again. The room service is Excellent and the people are very friendly and well minded. This Hotel is Excellent.”

1 of 1 people found this review helpful.

Jan 27, 2008 by Debra from St. Petersburg, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The architecture inside and out and the excellent customer service.
• The smoking room smelled a little too smoky.

“Outstanding quality, superior customer service, high romance atmosphere.”

1 of 1 people found this review helpful.

Jan 24, 2008 by Shannon from Lowell, MA
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[9]

• It's spacious and elegant and gives you a sense of relaxation.
• Costly meals.

“Comfortable, elegant and relaxing. Nice pool and Gym. A little expensive on the food and everything is an extra charge! Overall a good Hotel.”

1 of 1 people found this review helpful.

Jan 23, 2008 by Nancy from Branford, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Well equipped, good price and generally clean.
• Styrofoam coffee cups in the room.

“Pleasant & clean with a friendly staff. Nice and close to airport.”

1 of 1 people found this review helpful.