User Reviews for Crowne Plaza Laguardia Airport

Research User Reviews for Crowne Plaza Laguardia Airport (21-40 of 243)

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May 26, 2008 by Courtney from Evart, MI
Overall Rating: 2
Cleanliness:[2] • Staff:[1] • Location:[2]

• Bed to sleep on.
• Shuttles were always late and pool was out of order the whole time.

“I did not like this hotel. They say they offer a free shuttle, but on of the days it wasnt even running. Also the pool was out of order our entire stay. I would not ever stay here again.”

May 26, 2008 by Susan from Boston, MA
Overall Rating: 4
Cleanliness:[5] • Staff:[6] • Location:[5]

• Nothing.
• Price, parking, rooms and bed.

“The hotel is relatively old, bed creeks and room smells.”

May 18, 2008 by Scott from Germantown, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Location was great. Price was affordable. Accommodations were comfortable.
• Mild odor of cigarette smoke in room.

“For the price, couldn't have asked for a better hotel. Room was comfortable (had a mild cigarette odor). Common areas are open and beautiful. Location was great, right next to LaGuardia but not so close as to be noisy. Overall, an excellent stay.”

May 2, 2008 by John from St Augustine, FL
Overall Rating: 2
Cleanliness:[4] • Staff:[4] • Location:[9]

• It was across the street from the airport.
• The room, the pool, the lobby.

“This hotel was awful. too much to list but most of all the lobby smelled like chlorine from the indoor pool they had in the basement. it was so strong it was burning my eyes.”

May 2, 2008 by Mike from Mckinney, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Claudia, the person who checked us in did an excellent job!
• Room temp was a bit hard to control.

“I would encourage you to have your proof of purchase documents when you check in. The hotel did not have record of my reservation however, with the proper documents they were able to track it down.”

Apr 19, 2008 by Arthur from Old Forge, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Location.
• Needs some serious updating to keep flying the Crowne Plaza flag.

“Great location next to LaGuardia but this hotel needs some renovations. Would definitely stay here again when flying out of LaGuardia.”

Apr 9, 2008 by Dale from Taylorsville, UT
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Closeness to the airport.
• Room was not equipped with a bathtub, shower only.

“The hotel was very good, clean and overall very comfortable. My only complaint, which I did not take up with the management, was a group of noisy teenage girls on an athletic team of some sort who were extremely noisy and inconsiderate of other guests at 1:00 AM. I did ask the girls to be quiet, please, and they finally quieted down about 20 minutes later.”

Apr 3, 2008 by Scott from Salt Lake City, UT
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[8]

• Good location, close to LaGuardia Airport.

“The room was reasonably comfortable.The bar staff was awfully inattentive and rude. I waited 10 minutes without anyone saying hello, and then left when nearly every table was unoccupied and covered with the used bottles and plates from previous guests. I saw no wait staff in nearly 20 minutes. Room service was attentive, on time and a good value.”

Mar 27, 2008 by Andrew from Montreal, QC CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very helpful, professional and courteous.
• A lost cell phone charger could not be found.

“Ideal for what I needed but I would have been even happier if they had found my cell phone charger after I had phoned the next day to inform them that it had been left behind. They did call back but unfortunately they hadn't found it. Otherwise very good overall rating.”

Mar 25, 2008 by Theresa from Haltom City, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[6]

• This is our 3rd stay at the hotel. It has always been comfortable.
• The Bell Man had a side agreement with the driver to the airport.

“Our experience overall was a good one. We will stay there again the next time we are in NYC.”

Mar 24, 2008 by Kristin from Stevens Point, WI
Overall Rating: 5
Cleanliness:[8] • Staff:[6] • Location:[10]

• The lobby and facade was impressive.
• The room was not impressive. There were leak stains on the ceiling, The rooms were not sound proofed,.

“Noise in adjoining rooms was definitely a problem. The room they gave us was not ready and they had to switch us. They put several of our group in smoking rooms and said that was our only option even though we are not smokers and the rooms stank of smoke. There were leak stains on the ceiling. One of the room's phones had so much static it was difficult to use. There was no fridge in the room. The lobby seemed to be a fancy facade to cover up the fact that the condition of the rooms were below par for 3-3.5 stars. Parking cost $13 a day! I would not stay here again. Too much money for what you get. You also had to pay for time on their lobby computer plus an additional charge for internet time. The wireless connection was poor in all three of our rooms. The staff was helpful and friendly especially the guy who arranged the shuttle for guests. And the wait staff in the lobby bar.”

Mar 15, 2008 by Mac from Portsmouth, RI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Staff was very friendly and accommodating.
• Room could use upgrading.

“I have stayed in this hotel before and would do so again.”

Mar 14, 2008 by Jacqueline from Detroit, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Most of what I needed for accommodations was provided for.
• Directions for locations into the city were not always known.

“The hotel was very clean. The television was a bit out dated. No, major problems. The bed was quite comfortable.”

Mar 13, 2008 by Ricardo from Haltom City, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[10]

• Very organized staff, friendly employees.
• Parking facilities not complimentary.

“The hotel lobby is prone to rowdy guests who give a wrong impression of the facility. The general facilities need some maintenance, specially the parking lot. The rooms are nice and well maintained; staff is courteous and eager to help. Dining is pricy but competitive, could add some lower priced options to make more attractive for dine-ins. Very close to nice neighborhoods for shopping, dining etc.”

Mar 9, 2008 by Taylor
Overall Rating: 2
Cleanliness:[3] • Staff:[7] • Location:[9]

• I liked the convenience to the airport and the shuttles came right after I went outside.
• Dirty, room smelled old and there were gross spots on the carpets.

“This place was disgusting and needs to replace the carpets and furniture.”

Mar 5, 2008 by Steven from Washington, DC
Overall Rating: 4
Cleanliness:[5] • Staff:[5] • Location:[4]

• Free internet access.
• Felt like it was 100 years old.

“This hotel is old, shabby, and isolated. If you need a place to sleep near the airport, it should be fine. The parking is in a poorly marked scary structure, which I gather is typical in New York.”

Mar 4, 2008 by Chris from Arlington, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Shuttle to LaGuardia airport 3x/hour in AM; on demand for pickup.
• Had trouble with the wireless internet. Worked intermittently.

“Nice clean hotel, 10 minutes from LaGuardia Airport by hotel shuttle. Shuttle runs every 20 minutes back to the airport starting at 4am.”

Feb 26, 2008 by Eric from Providence, RI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Could not find the public transportation (Trains).

“It was a over good hotel. We seem to receive a extra room for whatever reason.”

Feb 23, 2008 by Hendre from Etobicoke, ON CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• Shuttle service to and from Subway/airport.
• Everything is old.

“Overall OK stay. First night there was no hot water and they were painting the walls on our floor. Other than that shuttle service is priceless taking you to and from Subway, all in all about 1 hour including shuttle and Subway to Times Square couldn't ask for better. At first we were actually surprised this was our hotel as it seemed very nice at night, but it's old and they're busy upgrading it (I think). If you need decent place to stay with excellent on the hour shuttle service, stay here.”

Feb 21, 2008 by Debra from Grand Blanc, MA
Overall Rating: 6
Cleanliness:[3] • Staff:[8] • Location:[6]

• The staff was very accommodating and friendly.
• We had roaches in the room.

“The Crown Plaza LaGuardia staff was very friendly and accommodating. The hotel is easy to get to from the airport and it fairly easy to get to the city. BIG ISSUE FOR ME - There were roaches in the room. I was only there 2 nights - I will never stay at this hotel again.”

Feb 12, 2008 by Josie from Bellerose Manor, NM
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[9]

• I like that the staff was friendly and helpful.
• I was in a non-smoking room that was overcome with cigarette smoke from another room. Perhaps it came in through the vent in the bathroom.

“The staff was very accommodating. When I found the room I was assigned on the second floor opened I was offered the Executive suite. It was less than I expected especially since in the morning, there was much noise from children and others early in the morning. Also, at about 10:00 AM, my room became filled with cigarette smoke from another room that either came from the room next door or the bathroom vent. Security came up and could not identify that the non-smoking room next door to mine had someone smoking. I was offered a room change for the hours remaining during my stay.”

Feb 12, 2008 by Livia from Atlant, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly. They even offer you to sign up for rewards.
• I only had a shower, not a bathtub.

“This hotel tell was great. I love this hotel!”

Feb 11, 2008 by Mike L. from Corona, NY
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[4]

• Friendly Front Desk.
• All of them.

“The room was okay but they have plastic cups and all. It is kind of tacky for a hotel guest. There was no fridge or mini wet bar. All listed need to be redone. Not satisfied with the stay.”

Feb 10, 2008 by Amber from Pittsburgh, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very clean, super friendly staff.
• Parking garage is creepy.

“Great price, super friendly staff, room (and hotel) were super clean and modern (unlike the Wyndham Garden down the street). Would definitely like to stay there again!”

Feb 5, 2008 by Bill from Fort Pierce, FL
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[9]

• Excellent service from staff, affordable room service.
• Older amenities and less appealing than I expected. Not family friendly.

“Not very family friendly. Affordable room service.”

Feb 1, 2008 by Kunal from Temple, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff is very friendly.
• Parking not included for price paid.

“Right across from LGA, this hotel is located in Queens, offers clean rooms and the staff is excellent. Room service is very expensive, paid $17 for a burger, no drink. Would stay again.”

1 of 1 people found this review helpful.

Jan 30, 2008 by Nancy from Lighthouse Point, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It is very convenient to the Airport, the staff is very nice, and the rooms clean!
• They did not give us the reservation we had. Had I not had the copy, they where going to put us in a double!

“The hotel was great, but bring a copy of your booking!”

1 of 1 people found this review helpful.

Jan 30, 2008 by Diana from Brooklyn, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I love the room and room service, very nice.

“I love the hotel; I would go to it again and again. The room service is Excellent and the people are very friendly and well minded. This Hotel is Excellent.”

1 of 1 people found this review helpful.

Jan 27, 2008 by Debra from St. Petersburg, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The architecture inside and out and the excellent customer service.
• The smoking room smelled a little too smoky.

“Outstanding quality, superior customer service, high romance atmosphere.”

1 of 1 people found this review helpful.

Jan 24, 2008 by Shannon from Lowell, MA
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[9]

• It's spacious and elegant and gives you a sense of relaxation.
• Costly meals.

“Comfortable, elegant and relaxing. Nice pool and Gym. A little expensive on the food and everything is an extra charge! Overall a good Hotel.”

1 of 1 people found this review helpful.

Jan 23, 2008 by Nancy from Branford, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Well equipped, good price and generally clean.
• Styrofoam coffee cups in the room.

“Pleasant & clean with a friendly staff. Nice and close to airport.”

1 of 1 people found this review helpful.

Jan 23, 2008 by Darlene from Mansfield, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was more than happy to help with arrangements to Times Square.
• The recent smell of paint but it was not overwhelming.

“Would definitely stay there again. The proximity to the airport did not affect my sleep.”

1 of 1 people found this review helpful.

Jan 22, 2008 by Tiffany from Rochester, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Free gifts, nice room.
• Nothing.

“This hotel was amazing, very convenient, very nicely appointed, and you receive free gifts. Two thumbs up!”

Jan 22, 2008 by Pete from Boulder, CO
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location to lga and good rooms.
• No free parking.

“Good hotel, pleasant staff. Great location near airport.”

1 of 1 people found this review helpful.

Jan 18, 2008 by Tony from Russell, KS
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[7]

• Friendly staff.
• The car service.

“This was a great hotel for the money. The only bad thing we would have to say is that we called the front desk requesting a taxi and they sent us a Lincoln town car with driver.”

1 of 1 people found this review helpful.

Jan 18, 2008 by Meredith from Big Rapids, MI
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[8]

• The willingness of staff to make sure my stay was pleasurable.
• The water pressure was very weak.

“When I complained about the lack of very hot water and the water pressure of the hotel, they switched me to another room and sent a fruit basket with a bottle of wine and some cheese. They were extremely friendly and willing to accommodate all questions and concerns. I'd stay there again.”

Jan 15, 2008 by Rachel from East Stroudsburg, PA
Overall Rating: 4
Cleanliness:[6] • Staff:[4] • Location:[6]

• Convenient location with reasonable price.
• Bed linen.

“Hotel met our expectation. However, our credit card was charged wrong when we dined at the restaurant. The restaurant manager is never there to speak to and we are still trying to reach the manager to correct this matter. Overall, the hotel is adequate except the bed linens. We would not dine at the hotel restaurant again!”

Jan 10, 2008 by Lalage H. from Toronto, ON CA
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[9]

• Proximity to the airport, comfort of the bed and bedding.
• Facilities need an upgrade and a thorough cleaning.

“I arrived in the early morning off a long flight from Asia. I was received at the hotel reception with the utmost courtesy and shown to my room with no restrictions on check in time. I suppose, airport hotels are used to receiving weary travelers at all times of the day. The room was standard and definitely needed refreshing, particularly the bathroom. The air circulation grills were quite dirty and need a definite cleaning.”

Jan 10, 2008 by Jason from Thunder Bay, ON CA
Overall Rating: 4
Cleanliness:[4] • Staff:[1] • Location:[5]

• Location to the airport, across the street.
• Poor attitudes by staff, rooms not cleaned on regular basis.

“This hotel was a disappointment. We didn't get a room that would work for two single friends who wanted there own bed. It took 2 days to move us, had to baby sit them to make sure we got another room. Staff was not helpful in providing information about the area. Rooms weren't cleaned everyday. Breakfast was poor and overly priced, toast was plain bread and they didn't follow what was written down. Wouldn't recommend staying here.”

Jan 6, 2008 by Geoff from East Troy, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Close to airport, clean room, friendly people.
• Nothing.

“Hotel was 2 min from airport with their own shuttle bus ,clean room, indoor pool, easy check in and out, restaurant on site, good food but a bit pricey.”

Jan 3, 2008 by Tom from Milwaukee, WI
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Close to the bus line.
• Does not apply.

“This hotel is very close to LaGuardia Airport The hotel will pick you up and drop you off at the airport in their shuttle. It has a definite business climate. You can get to Manhattan easily from this hotel by taking the Q23 bus to the 7 train and then the 7 train to Manhattan Easy as pie! The whole trip takes about 40 minutes.”

Jan 1, 2008 by Ron from Halstead, KS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Complimentary shuttle.
• Although they would shuttle you to the Subway they would not shuttle you back.

“Excellent hotel.”

Dec 20, 2007 by Lorne from Atlanta, GA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[8]

• Great room and right next to LGA.
• Restaurant was typical expensive and average quality.

“This hotel served my needs well. Nice, clean rooms (good size bathroom), courteous front desk staff, my only disappointment was the restaurant was the typical overpriced, average food that seems to affect allot of hotels.”

Dec 20, 2007 by A. C. from Charlotte, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Facilities and room were very nice.
• Although bus lines ran in front of the hotel that would take you to the subway, they could have run their own shuttle more often to the subway.

“Very nice facilities and room. The hotel staff initially gave me a room that already had another guess in it but they made up for their mistake by upgrading me to a suite.”

Dec 20, 2007 by Helen from Houston, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• Convenient for airport.
• Impersonal.

“This hotel was a typical airport chain hotel; it was convenient, well maintained, but had little ambiance. It was what I expected so there were no unpleasant surprises.”

Dec 18, 2007 by Daphne from Boucherville, QC CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[7]

• Loved the king size bed!
• Too far from Manhattan.

“Loved it! It was beautiful, clean. The people were nice and helpful. The food was good.”

Dec 17, 2007 by Walter from Cumberland, MD
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[6]

• Very good, complete service.
• The fitness center and the pool need mayor improvements.

“Very good choice for bid.”

Dec 16, 2007 by Livia from Atlant, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• The rooms were spacious with a great feel.
• I can't think of one thing I didn't like.

“This hotel is very nice. The check out staff was extremely friendly. Not to the design of the building was incredible.”

Dec 14, 2007 by Marty from Weston, FL
Overall Rating: 3
Cleanliness:[6] • Staff:[2] • Location:[8]

• It was close to the airport.
• Old and not updated.

“The staff was not friendly at all. When I asked about the shuttle to the airport I was told all I had to do was call the front desk and the shuttle would come quickly but when we arrived at the front desk, I was told the shuttle only leaves to the airport every 20 minutes and I almost missed my flight. The pillows were very hard and uncomfortable. The comforter was not very soft or comfortable. The Crowne Plaza name did not meet my expectations and the star rating did not meet my expectations either. It seemed to be more of a two star hotel.”

Dec 8, 2007 by Joe from Alpharetta, GA
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[9]

• The convenience and the front desk staff.
• Food was cold and the bathrooms need updating.

“Bed was great, free internet was great but the bathroom was unacceptable. Smelled Smokey all night.”