User Reviews for Radisson Grand Rapids North

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Nov 18, 2009 by Tracie from Midland,MI
Overall Rating: 5

• Allowed pets and breakfast choice.
• Loud bar area with an arrest being made. Had to be reminded to clean room.

“The cleanliness was less than acceptable. The hotel is very ran down and needs some major updating. The front desk was very helpful. One night we were enjoying the pool area with another family and ordered pizza all of a sudden the custodian kicks us out and says no food. However we had been there for hours beforehand with snacks and stuff! Just very rude! I had to call and ask for our room to be cleaned and was told everyone lest so they could only replenish.”

Oct 22, 2009 by from Haslett,MI
Overall Rating: 10

“The Tempurpedic mattress felt good the
TV was old but the room was good for a short stay. The continental breakfast was free and delicious!”

Oct 20, 2009 by Robert from Orland Park,IL
Overall Rating: 4

• Lobby was nice.
• Sleep number beds are not good ,we stayed up most of the night.

“Girl at check-in was sorting papers on the counter and was annoyed with me checking in. Halls were not clean and worn out. Restaurant hostess was more interested in her phone call than the customer. Food was good, portions were more than adequate. Lounge was nice. I am a business owner and I understand employee problems, You have some!”

Sep 30, 2009 by Sandra from Ann Arbor,MI
Overall Rating: 2

• The desk staff was friendly.
• The room, bathroom, and gym were tiny and old!

“I would have been fine with this hotel. It is a 2 star hotel at best. The food was cafeteria quality, the staff was great. The "gym" was horrid and I was unable to run on the old, wobbly treadmills stuck in a 10X10 room right off the pool with no ventilation. The location is convenient to the highway, there is no place to walk from the hotel, it is load and very old. There is one small elevator and the stairs are in need of refurbishing.”

Aug 29, 2009 by Byron from Jackson,MI
Overall Rating: 9

• rooms were larger than normal and clean
• everything was adequate

“good place to stay for a couple of days. the rooms were more spacious than normal, the swimming pool, the swimming area, and the hot tub were large for a hotel.”

Aug 23, 2009 by Joe from Fishers,IN
Overall Rating: 3

• Beautiful riverside restaurant with good breakfasts.
• Except for lobby and restaurant, other public spaces were dirty and trash-strewn.

“We stayed here 5 nights, but would've gone elsewhere if we would not have lost our prepayment. We stayed at this hotel 2 years ago and enjoyed it, but the quality of housekeeping has sharply declined since then. We found litter on the floor of the room when we checked in (including a pair of men's briefs under the bed and a computer floppy disk under the desk chair), so the room obviously was not being vacuumed. One day the housekeeping staff skipped our room entirely, and we had to make 3 follow-up requests for them to come. They brought no clean glasses, so the desk clerk told us to go to the restaurant for clean ones and to put our dirty glasses outside the door. (Those weren't picked up for 2 days.)”

Aug 22, 2009 by Jean from Huntington,WV
Overall Rating: 7

• The sleep number beds.
• The hot tub was closed during the available times to use it.

“Very nice and relaxing, and quiet.”

Aug 22, 2009 by Gina from Reed City,MI
Overall Rating: 2

• Woman at front desk was nice when we checked in.
• Woman who was there when we checked out didn't care our experience was bad, bad food, musty room, pubic hair in room, dirty pool, definitely not a 3star.

“The worst part about the hotel was the food, it was late, was not good, it made us sick, not to mention poorly managed, wait staff was not friendly, room was musty but they switched our room, there were pubic hair in the second room- we had to clean it. Pool and hot tub was very dirty, elevators were down, hallway and entry ways were very dirty. the only redeeming factor of this hotel was the pleasant. Woman who checked us in she was nice and tried to help us. We had more problems after she left. Then I tried to explain some of the challenges we had to the woman who checked us out and she didn't seem to care , we felt blown off by her , she made no attempt to address or help us with our problems and walked away.”

Aug 15, 2009 by Bonnie from Posen,MI
Overall Rating: 7

• Convienent location just off US 131.
• Shower drain slow, ice machine on floor broken, stairway lighting very dim, hallways not cleaned frequently

“Rooms have the necessities needed, sleep number beds in rooms are a plus. Location is convenient, right of US 131 just north of downtown. Star rating was slightly overstated....nothing spectacular about the place.”

Aug 14, 2009 by Andrew from Louisville,KY
Overall Rating: 5

• The beds were horrible.

“Lobby and resturant area were nice and clean. Room was way too small for a king size bed. Barely had room to turn around in the room. Sleep number bed was horrible and uncomfortable.”

Aug 13, 2009 by Hanah from Royal Oak,MI
Overall Rating: 8

• Very clean room and bathroom, as well as very comfortable bed.
• One could hear conversation from adjacent rooms.

“Clean, comfortable and nice older hotel. Not a lot of privacy, though.”

Jul 28, 2009 by Phil from Chandler,AZ
Overall Rating: 8

• Easy to get to from the freeway
• Area around the hotel was somewhat depressed

“It was very busy at the time of my visit. The elevators were always busy and somewhat slow. The room was smaller than expected but clean and in good repair. The bed was a sleep number bed with controls but no instructions. With some guesswork it worked well and was very comfortable. The staff was friendly and, for the price, I would repeat.”

Jul 1, 2009 by Brooke from Chicago,IL
Overall Rating: 1

• Easy access to the highway.
• Overall a dirty and disgusting hotel. Mold in the bathroom and tub was black with dirt.

“This hotel was equivalent to a dirty roadside motel. There was mold in the bathroom and the tub was black not to mention the hallways looked as if they hadn't been swept in years.”

Jun 25, 2009 by Anne from Wayland,MI
Overall Rating: 7

“This hotel was clean and comfortable, but I wasn't thrilled with the sleep number bed. The lobby is very nice, hotel staff was very pleasant and they have a restaurant with an outdoor deck that had music on Friday night.”

May 29, 2009 by Brian from Chicago,IL
Overall Rating: 7

• Great lounge, nice pool and workout room. Clean rooms with comfortable beds.
• Was not as close to downtown Grand Rapids as I would have liked.

“We were there on a 1-night getaway, and it was very nice. Had everything we wanted - restaurant, lounge, indoor pool, hot tub, sauna, workout room. Staff was very friendly, as we asked them several questions throughout our stay. Rooms were nice.”

May 14, 2009 by Albert from Rockford,MI
Overall Rating: 6

• Staff was friendly, and was very pleasant during check-in.
• Hotel is outdated even though rooms have been redone. Location is also not downtown. Can not walk to downtown district.

“Hotel staff was very friendly, but hotel was dated and some of the public areas (hallways, elevator, etc.) looked run down. Has all the amenities needed on-site.”

Apr 28, 2009 by Michael from Olmsted Falls,OH
Overall Rating: 8

• Location was convenient to major highways.
• Limited shuttle service.

“Met expectations.”

Apr 15, 2009 by Laura from Portland,MI
Overall Rating: 7

• We had the pool to ourselves.
• It felt kind of dirty.

“I don't know if new owners look over or if the Radisson just took it over. But people acted like they were doing inprovements.”

Apr 2, 2009 by steve from Weldon Spring,MO
Overall Rating: 8

• The price was fair, so it was a good value.
• Old and dark.

“The staff was very accommodating, but the hotel was not deserving of a three star rating.”

Mar 1, 2009 by Jeff from Clarkston,MI
Overall Rating: 7

• Inexpensive, convenient location to my customer, free wireless internet.
• Shower curtain was
  mold.

“Inexpensive and convenient location to my customer. Shower could have been cleaner, but over stay was above expectations.”

Jan 16, 2009 by Shar from Holland,MI
Overall Rating: 8

• The ambiance of the hotel was very pleasing.
• My only problem was that I left a pair of earrings in the room and was not able to recover them.

“The ambiance was nice, the location was good, and the hotel was clean.”

Jan 1, 2009 by Chastity from Saint Joseph,MI
Overall Rating: 8

• Location to our event and ease of check in/out.
• Cost.

“Rooms were clean, hotel was quiet and was easy to check in and out.”

Sep 4, 2008 by Barbara from Fenton, MI
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• The dining room was very nice and pool also.
• We were expecting a refrigerator and it was not in our room.

“We liked the hotel except for the fact that we were left with the assumption that every room had a refrigerator. The staff was very accommodating when we found a dirty comforter, mold in the tub and a broken sleep number bed.”

Aug 7, 2008 by Dave from Trafalgar, IN
Overall Rating: 5
Cleanliness:[5] • Staff:[6] • Location:[3]

• Friendly.
• Location.

“For business travelers, its a medium level property. For anyone else, the location is poor; its a rough, industrial neighborhood. It overlooks the river, but there are no features to allow you to enjoy it, it seemed more like it was overlooking a swamp. OVERRATED!”

Jul 28, 2008 by Chris from North Branch, MI
Overall Rating: 5
Cleanliness:[6] • Staff:[8] • Location:[4]

• Friendly staff.
• Hotel was in a good location.

“Hotel staff was extremely friendly and courteous at all times. They are the best thing about the hotel. Hotel is located about 2.5 miles north of downtown, so walking to venues takes some time. For leisure travelers like myself, this hotel really was not suited for my liking. I do, however, think this hotel is a great stay for business travelers.”

Jul 10, 2008 by Consuelo from Detroit, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The Landing restaurant gets 4 stars.
• NA.

“The front desk and the restaurant employees are efficient and excellent workers. The hotel does need micro waves in the room, especially with children traveling.”

Jul 10, 2008 by Latoya T. from Lansing, MI
Overall Rating: 6
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenient to where I needed to be.
• I didn't get two double beds.

“It was nice.”

May 8, 2008 by Elaine from Southgate, MI
Overall Rating: 10
Cleanliness:[8] • Staff:[9] • Location:[6]

• Gave me late check out without hassle.
• Smelled like buffet food strongly on the first floor.

“Nice hotel-great staff!”

Apr 30, 2008 by J. from Evanston, IL
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[7]

• The staff was incredible! They went above and beyond at each and every step.
• The glasses in the bathroom were dirty, and the door hanger menu for room-service breakfast that was on the bed was crumpled and dirty.

“Even with a couple minor setbacks in the room, I was overall impressed with this hotel. The crowning aspect was the incredible staff! The bartenders were very friendly even though we came in 15 minutes before closing, and the young lady at the front desk, I have to say, was the best employee of any company that I have ever dealt with. Very friendly and super helpful.”

Apr 16, 2008 by Paul from Tecumseh, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• It was quiet, romantic and the room was pretty.
• The spout for the sink was too far back and water always go on the counter.

“Pool and hot tub were nice.”

Mar 4, 2008 by Laurie from Lowell, MI
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• The fireplace in the lobby is very nice.
• The outside front sliding door was broken, so the lounge in the lobby was cold.

“It's a good place to stay overnight.”

Feb 18, 2008 by Bob from Milwaukee, WY
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• The staff at the bar was very friendly.
• The room was not that nice.

“Adequate chain hotel. The bar staff is very friendly. The price is right, but don't expect anything special. Breakfast at the hotel restaurant was also reasonable and good.”

Feb 12, 2008 by C from Chicago, IL
Overall Rating: 4
Cleanliness:[6] • Staff:[4] • Location:[4]

• My room had a bed and a television.
• Staff, restaurant/lounge, distance from other things to do.

“This is a 2-star hotel experience. From the tiny room, to the restaurant that felt like a geriatric center and the lounge that featured the styling of an awful cover band, you're in for a real treat. Enjoy.”

Feb 10, 2008 by Chris from Grand Blanc, MI
Overall Rating: 5
Cleanliness:[7] • Staff:[5] • Location:[7]

• No comment.
• The sleep number bed is extremely uncomfortable.

“The bathroom was cramped the bed was not comfortable at all and the elevator was unbelievably slow.”

Jan 24, 2008 by Loraine from Vicskburg, MI
Overall Rating: 9
Cleanliness:[8] • Location:[10]

• Friendly staff, great music in lounge, except smoky, good buffet for breakfast, Jacuzzi was hot.
• Heating unit in room was quite noisy, couldn't tell if the sleep comfort bed worked.

“There was easy access to the hotel. Our room was delightful. Accommodations were close to what we wanted to visit Downtown Grand Rapids.”

Jan 22, 2008 by Becky from South Lyon, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Comfort bed, pool for kids.
• Not enough parking.

“Great rooms, hotel staff was really nice and very accommodating. Only complaint, there was not enough parking. The hotel was booked when we were there. Great for families.”

Dec 19, 2007 by Aynslinn from Des Plaines, IL
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[2]

• Nothing.
• See below. Sent a customer service e mail 12/18.

“When we checked in, our room was filthy. The bed had been made but the used towels were crumpled all over the floor and there was urine on the toilet seat. We were then placed in another room that was quite dingy. There was mildew in the shower and the bathroom cleanliness was less than ideal. We had a very poor night's sleep as the snow plow had been burning tires since 4:30 a.m.”

Dec 1, 2007 by Roy from Carol Stream, IL
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• Friendly staff.
• Room was OK, nothing special.

“This hotel is a solid 2 star hotel not a 3. I expected quite a bit more for a 3 star hotel. There was nothing wrong with the room- just nothing special.”

Nov 1, 2007 by H W. from Annapolis, MD
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[4]

• It suited the mission.
• Downtown and airport connection requires cab or rental car use.

“Suited a business oriented mission. Staff friendly. Clean. Works. Restaurant and lounge appropriate.”

Oct 21, 2007 by Michelle from Union City, MI
Overall Rating: 5
Cleanliness:[3] • Staff:[8] • Location:[7]

• Easy access to major grand rapids events.
• Poor water pressure, no breakfast offered, pool needed to be cleaned.

“Easy check-in and check-out. Was shocked to not have even a small complimentary continental breakfast offered! The pool needed to be cleaned. Bathrooms had poor water pressure, no exhaust fan and some dark stuff in corners of shower stall. As far as I am concerned, the staff was friendly and helpful but the hotel itself was not a three star hotel.”

Aug 28, 2007 by Chester from Asheville, NC
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[6]

• Location and price.
• Next to highway lots of construction when we visited.

“Location is near downtown, price was not as good as some other cities we have visited, and GR seems to be a business town.”

Aug 27, 2007 by Keith from East Rockaway, NY
Overall Rating: 2
Cleanliness:[5] • Staff:[3] • Location:[4]

• Absolutely nothing.
• Blasting drunken karaoke music at front desk. Bed horrible.

“This is a 30-year-old Holiday Inn gone badly.”

Aug 25, 2007 by Kellie from Kalamazoo, MI
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• The staff working on August 17 was excellent. Room service was great!
• The woman working the desk on August 18 was very rude!! Very loud on august 18!

“Hotel served my purpose well. It was quite noisy on August 18th, and the girl working the front desk was very rude to me. Room service was excellent and the staff working room service was very nice!”

Aug 17, 2007 by Patrick from Adrian, MI
Overall Rating: 2
Cleanliness:[2] • Staff:[1] • Location:[8]

• The pool.
• Room was not cleaned two out of the three days we stayed, was expecting select comfort beds. Got cheap economy mattresses.

“I was expecting much higher comfort and service from a Radisson (a name which I always thought expressed comfort and attention). The restaurant (The Landing) put on a great Face/Act but failed in delivering dishes worthy of the price.”

Aug 16, 2007 by Gary from Washington, KS
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Hotel had a get together in the evenings.
• Service at the restaurant was slow, new cook on duty.

“I would recommend this hotel to stay while in grand rapids. Rooms were clean and hotel staff friendly. Wish they had a shuttle to the airport.”

Aug 1, 2007 by Laverne from Rochester Hills, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff was extremely friendly and very accommodating and helpful.
• The bathroom could be updated, but the room was excellent.

“I enjoyed my stay at the hotel. The bonus of a pool and a hot tub was beneficial since this was a shopping. I loved the king size sleep number bed. Room service was timely, reasonably priced and tasty.”

Jul 29, 2007 by Susan from Gridley, IL
Overall Rating: 4
Cleanliness:[3] • Staff:[7] • Location:[5]

• They came and sprayed the room with refreshers rather quickly when we requested it.
• It was not a 3.5 star rating. The carpet was very dirty, worn that your sandals stuck. The room was small, smelled musty, Smokey and stuffy.

“I have always been very pleased with 3 or higher star hotels. This one fell very short. It needs some work and cleaning. I would not stay again and now am wondering how it got that rating...maybe because it was the only one in that area, maybe? It had a strange odor. They came and sprayed but it did not help after awhile. We thought of requesting another room but did not. I wish that we had now; we just did not want to make more work for them.”

Jul 21, 2007 by Kacie from Flowery Branch, GA
Overall Rating: 4
Cleanliness:[10] • Staff:[1] • Location:[5]

• The maid we're wonderful, the front girl on Saturday was the best of them all.
• The supervisor short changed me money, and they didn't provide coupons for breakfast.

“I will not stay there again, the staff for the most part was rude, and a supervisor short changed me money. My car got hit in the parking lot. The 2 start hotel that I stayed at in Marion, Indiana. Was much better then this place.”

Jul 18, 2007 by Jim from Dayton, OH
Overall Rating: 5
Cleanliness:[6] • Staff:[8] • Location:[6]

• The bar was nice. Good waitress.
• Room too small, bad view and bathroom had some mold.

“Okay, street out front under construction. Room very small, not that comfortable. Too small pillows and nowhere else to sit in room besides bed. Poor view.”

Jul 9, 2007 by Steve from Dallas, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[6]

• Sleep number beds, low price, good location.
• Too much chlorine in the pool, forgot to clean our room on July 4th.

“Excellent accommodations, very comfortable beds. Good location, although difficult to get to due to highway exit closures.”