User Reviews for Holiday Inn Express Hotel & Suites Buffalo-Airport

Research User Reviews for Holiday Inn Express Hotel & Suites Buffalo-Airport (1-9 of 9)

• Add Your Own Review »

Jul 24, 2008 by Liz from Newtonsvilee, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very accommodating.
• They needed bigger towels in the pool area.

“This hotel was obviously next to the airport, but was very quiet! The staff was friendly and helpful. The room was clean and comfortable. I would stay here again.”

Nov 2, 2007 by Marisa from Toronto, ON CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[6]

• It was cozy and fun and around all the places we wanted it to be around.
• The breakfast situation was really off. They originally told us it was from 6am to 11am and when we went down at 10 it was all gone & they were rude.

“Everything was great except the breakfast situation.”

Oct 3, 2007 by Kathrine from Buffalo, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• The staff was very friendly and happy to accommodate.
• The construction around the area was very unsightly!

“This was a nice 2-star hotel and the staff was wonderful! The breakfast was very diverse and delicious! The location was very close to the airport and therefore had a lot of traffic, but other than that, it was a great stay!”

Sep 6, 2007 by Jayan from Norwalk, CT
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Good location, nice pool. Nothing to complaint about.
• Room not spacious enough - was booked for two adults and a kid.

“Good location, nice pool, felt good. Nothing to complaint about.”

Aug 23, 2007 by Becky from Point Marion, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean, modern and wonderful staff!
• Parking was at a premium due to airport parking.

“Staff was very friendly, directing us to area attractions. Breakfast was wonderful and plentiful. Rooms were immaculate and very spacious. We will stay there again!”

Aug 22, 2007 by Ganesh from East Hartford, CT
Overall Rating: 7
Cleanliness:[8] • Staff:[4] • Location:[6]

• Hotel location was good.
• Hotel staff was not as friendly as in other hotels.

“Hotel is located in an easy-to-find place and has lots of parking space. Hotel rooms are big enough and clean, but not very attractive. Bathrooms are clean too. Good place to stay, but only if you get it for a very less price.”

Aug 15, 2007 by Ramon from Bristow, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Friendliness of front desk staff. Price paid is worth every penny.
• Haven't seen housekeeping staff and breakfast people smile. Is it because they are overworked?

“Unfortunately there is no restaurant nearby although the hotel offered shuttle service to the nearest one. Also the staff offered restaurant menus that will deliver food to the room.”

Aug 15, 2007 by Dhilip from Levittown, PA
Overall Rating: 7
Cleanliness:[10] • Staff:[6] • Location:[7]

• The rooms were in excellent condition and were very clean. Well worth the price paid.
• The restaurant was too small and always crowded when we went in the morning for breakfast.

“Though this hotel was 30 miles away from the Niagara falls, we chose this hotel because it was the most price effective two star-hotel that we could get near the Niagara falls area. The hotel was very good and the rooms were in excellent condition for the price we paid. The staff was very informative but they were not very friendly. Also the restaurant was too small. We stayed for two days and both the days, when we went in for the complimentary breakfast, we never got a place to sit and had to wait for 10 - 15 minutes for someone to clear their tables. The breakfast was basic continental but it was good enough. However, overall the stay was very good and I would stay there again.”

Jul 27, 2007 by Rohit from San Jose, CA
Overall Rating: 3
Cleanliness:[4] • Staff:[3] • Location:[7]

• On constant complaining, they finally upgraded the room.
• The rooms were not ready far beyond the check in time.

“The hotel was pretty bad. The staff was not too friendly, but then again they were not the ones cleaning the room. The cleaning crew took forever, and we had to wait for 1-1/2 hour past the check in time (defined by them, not selected by us), to get a room. That too, they had to upgrade our room to get us a room because the staff was so slow.”