User Reviews for Radisson Hotel Norfolk

Research User Reviews for Radisson Hotel Norfolk (1-20 of 208)

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Jul 11, 2009 by Jeffrey from York,PA
Overall Rating: 1

• Hotel was recently redecorated.
• TV remote did not work, no hot water, toilet was clogged.

“We had to wait over 45 minutes after our check in time of 3 PM for our room to be ready. Hotel staff made no concessions for our inconvenience. They claimed no manager was on duty that day and they would not call one. Several other families had to wait for rooms as well. When we got to the room, the toilet was clogged, the TV remote did not work, we had no hot water, the comfort controls for the bed did not work and phone line was static, we had no ice machine on our floor.”

Jan 23, 2009 by Will from Lynchburg,VA
Overall Rating: 10

• Everything was great.

“The entire staff was excellent. I've been staying at this hotel over and over again and each time I've stayed I've enjoyed it more and more.This time I visited the fitness room all I could say was wow. Big fitness space I felt like I was at a gym. I really enjoy my visits to the Norfolk area now. Keep up the good work Radission.”

Jan 8, 2009 by William from Lynchburg,VA
Overall Rating: 10

• The staff was great, the room was clean. Location was great.
• There was nothing that I didn't like.

“The hotel was a great place to stay. Every time I stay it just keeps getting better. The entire staff at this hotel is wonderful especially the front desk. Check in was fast and check out was fast. This hotel is great and I recommend it to everyone. I will be staying again.”

Dec 2, 2008 by Earl from California,MD
Overall Rating: 7

• Good, central location fenced and potentially secure parking. Personnel were friendly and helpful.

“The first morning, no soap. Requiring 2 phone calls to front desk. Room not made up 11/25/08. Room partially made on 11/26/08. Bed and ventilation were comfortable.”

Dec 1, 2008 by Shoban. from Glen Burnie,MD
Overall Rating: 10

• Nice hotel with affortable price. This has all facilities.
• None.

“Great hotel to stay with family or friends.”

Sep 23, 2008 by Altangla
Overall Rating: 10

• The staff was wonderful.
• The outside entrance to the hotel was not good. There were only three handicap spaces and it was very awkward walking up & the outside stairs.

“The hotel was very clean. The staff was very professional. They took care of every request, need and concern in a very quick manner. The food was great. The breakfast hostess/waitress was fantastic and she had such a joyful personality. The entrance needs to be redesigned to have easier access for handicapped people. Those steps leading to the parking area are just too steep and too many for elderly and handicapped persons. There should also be directional signs to show you where the hotel entrance is.”

Sep 11, 2008 by Nickola from Virginia Beach, VA
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[8]

• The price.
• I had to change rooms because bathroom was dirty in first room.

“The hotel needs to be remodeled. The plaster from the ceiling was peeling in my room. The walls are paper thin. The lobby looks much better than the rest of the hotel. I stayed on the top floor, but I had to go down to ground floor to find an ice machine that worked.”

Sep 10, 2008 by
Overall Rating: 1

• Dirty, needs to be redone, tiles missing, ice machines do not work, peeling wall paper and stained carpets.

“Very dirty inside and out. I would
not stay here again. The owner has
not put any money into this hotel in many years.”

Sep 4, 2008 by Laura from Asheboro, NC
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[7]

• Staff was very friendly and was eager to address the one concern that I did have. wonderful experience.
• Initially had concerns about the location, quickly learned that the hotel is very secure and a safe place to stay.

“For the price, this hotel is highly recommended. It is close to nearly everything and right across the street from the scope, which is like a coliseum or arena for concerts and sports events. Best of all the parking was free. This was not the case at nearby hotels. It is very secure because the parking is kind of underneath the hotel and hard for nearby residents to come in and out.”

Sep 4, 2008 by Kyle
Overall Rating: 9

• Big and clean room.

“Hotel was nice and clean - not in the best neighborhood, but felt reasonably safe.”

Sep 4, 2008 by Matt
Overall Rating: 3

• Ceiling and walls were poorly maintained, smelly and appeared dirty.

“Bed seemed unclean, ceiling
cracking, awful smelled, deodorizer used to cover up smell in hallway, no air conditioning in lobby, staff was unhelpful in requests to get a coffee filter.”

Sep 3, 2008 by Sylvia from Pikesville, MD
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• The cable.
• The cockroaches, separating walls, dirty tub, holes in the wall.

“The is not at all a good hotel for anyone to reside in with family, friends, and definitely hazardous for little children. There was trash and cockroaches in the vending machine and ice room. There was a Hugh hole in the wall, low enough for my son to stick his whole arm through. The bathroom ceiling is separating from the walls. Not to mention my husband had to clean the bathtub before we could bath the children. Not to mention staff could not find any cleaner for the tub. And the children still had to stand on plastic bags. We feared getting out of bed during the night because the cockroaches are Hugh in there. The whole hotel trip was such a disaster that we would leave all day and come back as late as we could to avoid the hotel room. Did I forgot to mention that the hotel is in one of the badest neighborhood in the downtown Norfolk area. So needless to say, coming in late don't do you no good when you fear being robbed on the way to the hotel lobby. I won't not recommend this hotel to anyone. Not even a homeless shelter. No one should be subject under those conditions. I'm just glad that my family and I left out there in one piece and home safely.”

Sep 3, 2008 by Cheryl from Richmond, VA
Overall Rating: 4
Cleanliness:[3] • Staff:[8] • Location:[10]

• Hotel was close to NSU campus and area shopping mall.
• The room was okay yet the refrigerator was awful, dingy & dirty. Could not use if I wanted to.

“I will more than likely not stay at this property again. Two squirrels somehow made it to the elevators, fridge was not useable based on the rusting the racks had on it. The sleep number bed was very nice. Not enough handicap parking. Parking for check-in was very limited and hard to maneuver around with hotel vans and what few handicap parking that was available took up a large amount of space for temporary parking.”

Aug 21, 2008 by Lenda from Venice, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The hotel was close to many restaurants and entertainment.
• The hotel was older and is due for some remodeling. Very clean though.

“Very nice hotel. very clean. It just needs some remodeling. Staff was very friendly.”

Aug 1, 2008 by Robin from New York, NY
Overall Rating: 8
Cleanliness:[6] • Staff:[10] • Location:[7]

• People were nice. Had lots to offer.
• There was a lot of construction in hotel. To get to the recreational room it looked bad around there.

“There was some parts of the hotel that needed some TLC, but we were overall happy with the place.”

Aug 1, 2008 by Janice from Houston, TX
Overall Rating: 4
Cleanliness:[4] • Staff:[4] • Location:[8]

• The only good thing about the hotel was the sleep number bed.
• The room was in much disrepair with actual holes in the walls. The bathroom had to be cleaned by us before use.

“We would be very apprehensive to stay in a Radisson again. They even ran out of coffee to put in the rooms and made no effort to do anything about it.”

Jul 31, 2008 by Robin from Greensboro, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[6]

• The staff was wonderful, the young lady at the desk was exceptional.
• The bathroom tub needs to be remodel water dripped all night.

“The overall stay was okay. The staff so helpful, the pool was clean and my younger daughter enjoyed it.”

Jul 27, 2008 by Richard from Fredericksburg, VA
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[5]

• Dated. Staff was good, but little things wrong for that nice a hotel.
• Hot water off for a few hours when we wanted to shower.

“Nice enough hotel. Clean and staff nice.”

Jul 22, 2008 by Tammy from Fort Defiance, VA
Overall Rating: 5
Cleanliness:[3] • Staff:[8] • Location:[7]

• The beds were great. Your could adjust the firmness.
• We had to walk forever to get to the pool.

“The beds were great. Comfortable and clean. The wall paper was falling off. There was plaster on the floor and the air conditioner was dirty. The bathroom was out dated. I can never deal with dirtiness.”

Jul 21, 2008 by Shawn from Williamsburg, VA
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[5]

• The room itself was attractive, clean and had very comfortable beds. Good shower pressure.
• Woke up 2 nights in a row at midnight. once a false alarm fire evacuation. Next night someone trying to get in our room they had put as unoccupied.

“The common areas of the hotel are very dingy, dark hallways and peeling wallpaper. The halls smell bad. the rooms themselves are very nice and comfortable. poor TV reception. The hotel offered no compensation for waking us up 2 nights in a row at midnight. I would not stay there again.”

Jul 12, 2008 by K from Bronx, NY
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[4]

• Central location at good.
• Full of rambunctious teens in the hallways at 1am.

“This is a totally adequate, clean, well-kept place to spend the night. No charm or class, however.”

Jul 11, 2008 by William from Jacksonville, FL
Overall Rating: 5
Cleanliness:[4] • Staff:[6] • Location:[3]

• WiFi access and comfort beds, refrigerator and microwave in room.
• Location, view of only low income housing, elevators need new wiring, parking lot floods.

“The fridge, microwave and comfort bed were a pleasant surprise. That's all folk's, the location (unless you have business at the Scope) is terrible, in the heart of low income housing, only two of the four elevators worked, you just have to press the button to the floor you want four times. This hotel had probably the worst parking lot I have seen (other than NY, ATL and Chicago,) there is no elevator access and it floods.”

Jul 9, 2008 by Diane from Carlisle, PA
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[2]

• Absolutely, positively, undeniably, without a doubt, not a stinking thing.
• The room, location, bathrooms, pool, cleanliness, service, atmosphere, other guests, lack of good sleep, nonworking ice machines and lobby restrooms.

“It was awful. Radisson should be ashamed. I was shocked. It was terrible. Smelled like it had caught on fire, nothing was working, location was shady, parking and loading/ unloading was awful, pool was bad, walls peeling, bathrooms filthy. Will never go to a Radisson again. People must have lived in this hotel. Doors were decorated like college dorms. Young kids everywhere and up all night.”

Jul 9, 2008 by Santosh from Ashburn, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice Staff, Clean and Spacious Rooms And Convenient!
• Ice dispensing machines not working except in lobby - Area not clean.

“A good experience! Will definitely suggest to family and friends and visit again!”

Jul 3, 2008 by Mel from Richmond, VA
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[7]

• Close to downtown Norfolk, free parking.
• Rude staff and guests.

“The location is convenient to downtown Norfolk. The rooms in this hotel are nice. The lobby, hallways etc are not and are very shabby and look dirty. The night we stayed there were very loud and rude guests staying on our floor, banging the doors at all hours repeatedly, which really ruined our stay. The staff were not helpful when I complained. There were weird people rooming around the hallways at 4 am in the morning, I wish they had better security, I didn't feel very safe.”

Jul 2, 2008 by Christina from Harrisburg, PA
Overall Rating: 4
Cleanliness:[2] • Staff:[6] • Location:[3]

• The Sleep Number bed.
• The hotel was outdated with wall paper peeling off the walls, stained carpets, dimly lit halls, and the location (right next to the projects).

“When we arrived to our room, the carpets were musty, the bathroom lights didn't work, and the wallpaper was peeling off the wall.”

Jul 2, 2008 by Antonia from Richmond, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The sleep number bed was fabulous!
• A lot of steps to get in to the building. Getting to the pool was little challenging?

“Everything about the hotel was great. The front desk staff and housekeeping was extremely courteous, friendly, and accommodating. The only negative was the overzealous housekeeper the morning of our checkout. She knocked on the door before 9am on a Saturday (check out isn't noon). I informed her that we wouldn't be checking out until noon. She returned at 11:30 and 11:45, not knocking, just letting herself in both times. The last time she said that she would come back at 12:30. That was annoying. Other than that, I would highly recommend this hotel and using your "do not disturb" tag which our room did not have.”

Jun 30, 2008 by Alvin from High Point, NC
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[1]

• Pool although it had bugs in it.
• Cleanliness.

“The hotel is old which is okay but it is not clean. Mold and mildew in the bathrooms and bugs in the pool. I was too scared to order from the restaurant.”

Jun 4, 2008 by Donzal from Bowli, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nothing.

“The people were nice the room was great and I would do it again in a heart beat.”

Jun 3, 2008 by Je from Arlington, VA
Overall Rating: 4
Cleanliness:[1] • Staff:[10] • Location:[1]

• Front Desk was a lifesaver, he helped me get around town and provided the best service possible. He is an astounding employee.
• It was dirty. Really dirty, and its is in an unsafe place.

“The staff was helpful, but the hotel was dark, dirty and in ill repair.”

May 28, 2008 by Stan from Petersburg, VA
Overall Rating: 0
Cleanliness:[4] • Staff:[7] • Location:[7]

• Location.
• Room had a bad smell.

“Hotel is in an excellent location. But my first room had hair in the bathroom floor, behind the door near the tub. Also, rooms had an old smell about them.”

May 21, 2008 by Lee from Jacksonville, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• The location was by far the best. Everything I needed was close by.
• Nothing negative to say.

“The staff was extremely helpful. The view was spectacular and the location was perfect. It's a great place to stay if you are out on business or visiting for pleasure.”

May 21, 2008 by Jacqueline from Raleigh, NC
Overall Rating: 9
Cleanliness:[7] • Staff:[7] • Location:[7]

• The Sleep Number Bed and everything else!
• Nothing.

“We thoroughly enjoyed everything!”

May 2, 2008 by Aiman from Fairfax, VA
Overall Rating: 6
Cleanliness:[5] • Staff:[6] • Location:[9]

• Location.
• Where you park.

“Nice place and safe parking is free coffee machine was so dirty.”

Apr 27, 2008 by William from Fredericksburg, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[7]

• My first experience at a Westfield's hotel, it was beautifully layed out creative.
• This specific hotel was definitely off the beaten path.

“I didn't really like the location. I stayed lost most of the time, trying to get around. The hotel is off the beaten path and a chore to find local restaurants and shopping.”

Apr 14, 2008 by Tina from Mebane, NC
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[9]

• Free parking.
• Rooms need to be renovated.

“Hotel is in a good location. They need to renovate. There were a lot of spots on the walls and in the ceilings of the bathroom that had been patched up, but not in an attractive manner. Bathroom door looked like it had been kicked in before.”

Mar 13, 2008 by Jamilla from Matthews, NC
Overall Rating: 3
Cleanliness:[1] • Staff:[1] • Location:[6]

• The location.
• The room was dirty, walls pealing, staff unfriendly.

“The hotel lobby was nice but when we turned the hall to get to our room it was horrible. The room was dirty; the walls were pealing, cracking, and leaking. The hotel staff put a bucket in the hallway to catch the dripping water and did not apologize for the inconvenience. The TV was not working when we got to the room. The drain in the bathtub had hair and gunk in it! I was scared to walk on the carpet without my shoes.”

Mar 13, 2008 by Robert from Norfolk, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• I like the Location of Hotel in the downtown area.
• It is in some disrepair in rooms and hallways.

“I like this hotel I have stayed here quite a few times staff is very helpful and courteous. The only thing is that they need to do a some repair work to the rooms and hallways.”

Feb 21, 2008 by Ronald from Washington, DC
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was centered around everything.
• There was a set of stairs before getting to my room. There was no ramp or incline to get luggage to room door.

“Overall the stay was good and I would stay there again. I would not accept a room in that particular area of the hotel.”

Feb 13, 2008 by Mike from Basset, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• The location is the only good reason to stay here.
• The breakfast buffet looked good, unfortunately it didn't taste good.

“If you need access to Downtown Norfolk or Ghent, then this is a great place to stay.”

Feb 7, 2008 by Kim from Sneads Ferry, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very clean and friendly.
• Didnt have bottled water for guest.

“Overall very pleasant stay clean and friendly staff. I stayed in February staff was limited but the hotel was a three star I usually stay at the Sheraton but I will stay ay the Radisson in the future.”

Jan 27, 2008 by William from Fredericksburg, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• One of my regular stays.

“I stay in this hotel regularly when I'm in the Norfolk area.”

Jan 24, 2008 by Gerry from Lebanon, NJ
Overall Rating: 5
Cleanliness:[6] • Staff:[10] • Location:[10]

• The hotel was located close to where I needed to go.
• The sink was cracked and it took forever to get hot water. The refrigerator was noisy.

“Not crowded in the middle of winter, so we had all facilities to ourselves. Didn't stay long enough to make use of anything.”

Dec 15, 2007 by Kevin from Fairfax, VA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• The rooms were nice, service was polite, and the location was great.
• I did not get service at the restaurant so I left, but I was able to walk to food from the hotel.

“I have no clue why this hotel is getting such poor reviews. My room was wonderful, the lobby seemed very nice (and decked out for the holidays), it had easy parking, the staff was friendly, and the specialty beds, if you know how to read instructions, were extremely comfortable. It makes no pretensions of being a 5 star hotel, but paying a 1 star price for a 2.5 star hotel makes for a great stay.”

Dec 5, 2007 by Diane from Norfolk, VA
Overall Rating: 2
Cleanliness:[1] • Staff:[4] • Location:[4]

• Bed linens were filthy.

“I am sorry that my experience was so bad. In my first 20 minutes I had to have all the linens in my room changed. I helped the housekeeper change and remake the bed. The staff never even offered a refund or reduction. I will not recommend that hotel to anyone. There are holes in the hallway ceilings from obvious water damage. Very poor quality hotel.”

Nov 28, 2007 by Nick from Middletown, NY
Overall Rating: 3
Cleanliness:[4] • Staff:[6] • Location:[8]

• Having somewhere to sleep.
• The room.

“The room we were in had tons of spackle and other various wall pieces falling off, the tub had rust stains around it, the hairdryer was poorly connected to the outlet, the sleep number beds were too small and uncomfortable (like sleeping on a glorified air-mattress, btw), the view, although not the hotel it selfs fault, was less than exciting, restaurant was way overpriced, and Pray that you don't have a wide vehicle, or you'll have a ball trying to get down the ramp to the parking garage. Overall, this hotel should probably be avoided, unless you want a nice place to trash, because it shouldnt really get much worse.”

Nov 20, 2007 by Tyler from Norfolk Va
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beds, the staff and the location are perfect.
• None.

“You couldnt do any better at the 2 other local hotels; Marriott and Sheraton are at least double the price! And $25.00 to park. I have attended several meetings and banquets at the Radisson hotel and I am always blown away by food quality and service catering dept is outstanding! Myself and co workers have never had any problem parking our cars or being bothered the neighborhood is fine!”

Nov 19, 2007 by Kimberly from Richmond, VA
Overall Rating: 9
Cleanliness:[8] • Location:[8]

• Convenient to waterside; free parking; sleep number beds.
• Dirty carpet throughout halls; wallpaper beginning to come off wall; room not cleaned until 8 p.m.

“Enjoyed my stay overall; had loud neighbors the 2nd night, and security jumped on it right away and we were pleased; convenient to everything; staff was very nice and helpful, although I was ready to relax at 8 p.m. And my room had not been cleaned at all. I liked the free parking especially that was hassle free. Ate at the pub/bar in the hotel; food was okay. Wished that the nice restaurant was open during dinner hours, there's an old stale odor throughout the hotel, and I think it's because the carpet needs to be cleaned badly. But I would stay there again this is my second time in about 3 years, and Id recommend it to my co workers.”

Nov 19, 2007 by Woody from Roanoke, VA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• Sleep number bed is awesome!
• Bathroom had mold.

“Room was nice; bed was awesome sleep number mattress! Bathroom a little dirty, some mold on the wallpaper near the bathtub. Restaurant needed more menu choices.”

Nov 10, 2007 by Shavon from Portsmouth, VA
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[3]

• Nothing, really.
• In the east and west wings the hallways very dirty, carpet was dirty, and had an unsafe feeling.

“I will never stay at hotel again (not even for free). The east and west wings need a serious remodel. I can't speak for the tower because I didn't stay in that area. We asked for a tower room but were denied. The hallways leading to the room had dirty carpet and were very old looking. It definitely did not give the feel of a 2 1/2 star hotel. The room itself was okay. The bathroom could have been cleaned better and the toilet had problems. At first it kept running for a long time after it was flushed and it eventually overflowed in the morning as I was preparing to leave. I left about 5 minutes after I called the front desk but no one ever came to the room.”