User Reviews for Best Western Mountaineer Inn

Research User Reviews for Best Western Mountaineer Inn (1-19 of 19)

• Add Your Own Review »

Oct 13, 2009 by Brandi from Charlotte,NC
Overall Rating: 7

• The location to WVU was great.
• The motel was older and the hallways smelled a little weird.

“Overall the motel was fine for the price. The rooms were older but the bed was comfortable.”

Sep 25, 2008 by Lesa
Overall Rating: 9

• Close to college campus.
• The bathroom was very small and the door needed replaced.

“Hotel staff was very nice and customer service oriented. The room was clean, comfortable, and the right temperature. Also, quiet. Mattresses and pillows were fine (which is important to a person like me with a back that acts up). Plenty of hot water and pressure in the shower. A nice place to stay the night.”

Aug 13, 2008 by Anita from Apo, AE
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Staff let us check in early because we had to get ready for a wedding.
• Lobby and hallway carpet needs replaced.

“Great place as far as convenience and location and the rooms are great and it was quiet.”

Jun 30, 2008 by Poly from Waverly, WV
Overall Rating: 4
Cleanliness:[3] • Staff:[4] • Location:[4]

• The room was clean and appeared to have been recently redecorated.
• Found a roach in the room, pool floor was slimy & hallway was filthy

“From the virtual tour this hotel presented itself well. However, this hotel was quite a disappointment. Upon entering the hallway, the smell almost knocked you over. There were candy wrappers and peanut shells all over the hallway (for 2 days). We found a cock roach in the room and the pool floor was slimy.”

Jun 10, 2008 by Margaret from Kennedyville, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• It was clean and the staff were friendly.
• There wasn't anything that I didn't like.

“It was clean and a nice place to stay for the night.”

May 27, 2008 by Valarie
Overall Rating: 9

• The hotel staff got me checked in and into my room as soon as possible. I really appreciated that.

“Room was clean. Even though it was a non-smoking room, there was a hint of smoke smell. The staff was friendly and I would definitely stay at this hotel again.”

May 3, 2008 by Pat from Green Bank, WV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great pool and fitness room.
• It doesn't have a restaurant.

“It is closed to restaurants, fast food places and a lot of places to tour. It is close to the hospital. It was clean and the people were friendly and courteous. We had a pleasant stay and I would recommend it to others.”

Mar 9, 2008 by Edith from West Columbia, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Pool, exercise room, easy walking, close parking.
• Pool too cold.

“I will stay here again it is close to the hospital and anything I needed I had.”

Dec 12, 2007 by Kelly from Springfield, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Have stayed at this hotel before it's always clean and comfortable.
• Hallways smell like stale smoke.

“I have stayed at this hotel a few times before and know I will get a comfortable clean room. Free breakfast is served and always good.”

Nov 18, 2007 by from Rock Hill, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Continental breakfast.
• Empty vending machines, no beverages.

“The hotel was a convenient for parents visiting West Virginia University. I would stay at the hotel upon return visits.”

Aug 21, 2007 by Kathy from Chagrin Falls, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Room was spacious, shower invigorating, good location, overall pleasant room-visually.
• Hallway carpets were stained, hallway on way to room hallway smelled of cigarette smoke, blanket had burn hole, and bedspread had stains on wrong-side.

“People were friendly and accommodating. Room was acceptable and we enjoyed our overnight stay.”

Aug 4, 2007 by Peter from Maggie Valley, NC
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• The location was good.
• Parking lot was very confusing.

“Good location close to a large shopping area with many places to eat.”

Mar 24, 2007 by Catie from Monongah, WV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The pool.
• The continental breakfast facility.

“Nice. Good price for a hotel with an indoor pool.”

Jun 26, 2006 by Cathy from Newark, DE
Overall Rating: 6
Cleanliness:[2] • Staff:[6] • Location:[10]

• This tells me that they were not willing to try to get my business again. Because of this I will not recommend this hotel to anyone. I wish it had been otherwise because it does have the potential.
• On arrival, dirty mirror, cold pool, filthy linens on bed, old food and coffee in room, beds not properly made.

“The staff at the desk were friendly and informative. However, one of the two rooms reserved was substandard having filthy linens, and old food and coffee/grounds in appliances, the mirror had children hand prints all over it, it was not dusted or vacuumed and the beds were not properly made. The staff informed us that the maintenance man "refused" to repair the heater for the advertised "heated" pool. Despite having an joining door the two rooms were not adjoining location was ideal for the purpose of college orientation. This hotel has the potential to have been given very high marks overall, however the two staff (housekeeping and maintenance) that did not do their work caused the overall grade for this hotel to be far less than except able for just about any potential customer. I am sure that I will be in town again in the future I will certainly look for other accommodations I am sorry that it turned out this way. Finally when I told the desk staff about the poor quality of our stay there was no compensation offered. This tells me that they were not willing to try to get my business again. Because of this I will not recommend this hotel to anyone. I wish it had been otherwise because it does have the potential.”

Jun 14, 2006 by Tracy from Morgantown, WV
Overall Rating: 1
Cleanliness:[8] • Staff:[5] • Location:[10]

• Nice, comfy beds.
• Incompetent staff, no breakfast though it says breakfast.

“I called ahead of time to make sure the pool would be open. My only criteria was an indoor pool. They assured me it was. After I got there and checked in, I found out the pool was closed for repairs. Very disappointing. The rooms were clean. The continental "breakfast" consisted of mini muffins, stale bread, and that's it. Nothing to drink. The waffle iron was on, but there was no batter. And this was almost an hour before it scheduled to end. The girl at check-in was very helpful, the gentleman at check-out rude and surly.”

Jun 10, 2006 by Terry from Proctor, WV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good location, clean, convenient.
• TV channel selection, very limited. Pool not heated.

“Friendly staff, clean, quiet, comfortable.”

May 14, 2006 by Carol from Lawton, MI
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good value and excellent location.
• Cable television very limited.

“I liked my short stay at this hotel. Everything met my expectations. The only thing I was not happy with was the cable television. There were only about 12 channels. I have stayed at other hotels in the area at lower cost with better selection of cable channels.”

Apr 12, 2006 by Lisa from Toronto
Overall Rating: 2
Cleanliness:[3] • Staff:[2] • Location:[8]

• Breakfast was really good - Loved the Waffles.
• Felt as if we were impositions not guest/customers.

“Stayed for 4days-3nights, not once did housekeeping cleaned room .Afternoon front desk staff rude, very unhelpful. Manager disinterested in any/all comments. Good breakfast. Double check bill for charges. We were charged cash for roll away bed that wasn't on bill but Front Desk did accept cash.”

Mar 29, 2006 by Nicol from Augres, MI
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• The staff was helpful and friendly.
• It didn't have a hot tub and the halls smelled a little of smoke.

“The hotel was clean and friendly but needs a little more up dating. If you need good sleep go somewhere else because the heaters in the rooms are very loud. Over all it was an okay stay.”