User Reviews for Country Inn and Suites Round Rock

Research User Reviews for Country Inn and Suites Round Rock (1-19 of 19)

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Aug 1, 2008 by Leonard from Bryan, TX
Overall Rating: 7
Cleanliness:[10] • Staff:[8] • Location:[8]

• We liked the location and newness. Great shower head.

“We loved the hotel, but it was expensive.”

Jul 15, 2008 by Kristin from College Station, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very clean and convenient.
• Couldn't leave the room without shutting the bathroom door (weird layout).

“Great! Close to exceptionally good Mexican restaurant, La Margarita.”

Mar 20, 2008 by Hector from Levelland, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Liked the convenience of location.
• Pre authorization without notice before arrival.

“This hotel is in a great location and equipped with great staff.”

Nov 22, 2007 by Gregg from Herndon, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Best housekeeping ever!
• Cheap bed, no ice on my floor, noisy guests,

“Newer property on North I-35 in Round Rock, convenient to Southbound destinations (Austin, Dell, etc.) but to go north (several restaurants), one must go south 0.75 mile to cross under Freeway and circle back. The housekeeping staff was friendly, accommodating (I work out of room a lot), and noticeably good with children in dining room. Wi-Fi was not working in my room, but desk staff cheerfully gave me a cable to access the net (free). Great business hotel.”

Nov 15, 2007 by Aria N. from Plano, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[6]

• Clean, friendly.
• Noisy children.

“This is a relatively new and clean hotel, a locally owned and operated franchise. Friendly staff. We got a basic room on the ground floor with two queen beds and a 24" TV. 4 large towels of ok quality per 2 person room. Clean bathroom, hot water with good pressure. Inefficient window air conditioning unit. Nice breakfast room with wide screen TV. Coffee was great, sausage and biscuits/gravy was good, and waffles were bad. There was also toast, muffins, cereal, etc. Did not use the pool. Across the courtyard there's a really nice Mexican restaurant that you can walk to. Over the weekend, expect families with kids. Good hotel for business travelers or families.”

Nov 6, 2007 by John from Glendale, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Clean comfortable room. Great breakfast waffles.

“Nice clean hotel. Pleasant experience overall and the breakfast was both good and available for a wide window of time.”

Sep 19, 2007 by Lottie from Missouri City, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Pleasing lobby decor and smelled clean upon entry.
• Terrible pillows.

“The only conscious part of my stay was the shower. The water temperature and pressure was much, much better than expected and remain same till the end of the shower. I like it hot.”

Jun 27, 2007 by Ricky from Wharton, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The lobby is set up very cute and comfy looking.
• Cheap looking headboards.

“It was quaint, new, clean, check in took longer than I had liked.”

Apr 23, 2007 by T from Austin, TX
Overall Rating: 2
Cleanliness:[2] • Staff:[1] • Location:[6]

• The rooms are nice.
• The staff is rude and the room was dirty.

“Staff was rude. All I did was ask for a smoking room, which they said they didn't have, and then practically accused me of smoking in a non-smoking room before I even checked in. (no, I didn't.) Also the room wasn't cleaned well and there was a half empty bottle of water and 3 match books on the bed (of a non-smoking room) and hair all over the bathroom and tub. I wondered if maybe this room was already assigned and went to the dust to make sure explaining the bottle of water and matches on the bed, I was told 'it must be yours'. Good grief! Too bad, the rooms are nice and roomy but the yuk and rudeness can't be forgotten.”

Apr 2, 2007 by Jon from Houston, TX
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[3]

• Definitely not the management! Horrible customer service, very unreasonable.
• The management, specifically the owners. Very unreasonable, absolutely zero ability to accommodate simple customer requests.

“The owners of this hotel are extremely unreasonable and have absolutely zero customer service skills. ”

Mar 30, 2007 by Jerry from Dallas, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Comfortable, relaxing.
• Only one way to enter/exit from frontage rd.

“Pleasant people, clean, quiet.”

Mar 21, 2007 by Alicja from Memphis, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very clean, great features (pool, workout room) and breakfast.
• It's 20 minutes from Austin, but I felt very safe there, wi-fi did not reach my room well.

“I would recommend staying here to anyone coming to Austin as long as they have a vehicle for transportation. The hotel and room was extremely clean which to me is top of the list for good comfort level. The bathroom was roomy and comes with coffee maker and hair-dryer. The hotel is quiet and friendly and the lobby and breakfast room was homey.”

Oct 29, 2006 by Elaine B. from Madisonville, TX
Overall Rating: 1
Cleanliness:[1] • Staff:[1] •

• Nothing.
• These are the rudest people I have ever encountered at a hotel. I would not recommend this hotel to anyone.

“This is a terrible hotel with rude staff with an unwillingness to address significant problems that were identified. I will never stay at one of these hotels again and will tell everyone I meet what a bad experience I had in this hotel.”

Jun 27, 2006 by Bruce from Easton, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The rooms were fresh, new looking. Everything was extremely clean.
• The business center was very weak. Only a computer with no printer. No copier, fax or supplies.

“The hotel was conveniently located. The staff was friendly and professional. The breakfasts were the best continental breakfasts I've ever encountered in a hotel. The beds were comfortable and clean. The bathroom was modern and clean. All in all, a very fine choice for our trip.”

Apr 10, 2006 by Helen from Kelso, WA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[4]

• Breakfast.
• Size of room is small.

“Average, nothing too great or negative.”

Apr 4, 2006 by Pullig from San Angelo, TX
Overall Rating: 5
Cleanliness:[9] • Staff:[3] • Location:[8]

• Clean rooms.
• Staff was not very nice. Mad because I missed check out by 30 minutes because of traffic and construction.

“I was impressed with the hotel, but the staff was very unfriendly and unwilling to help. I needed a suite with a refrigerator (for baby bottles) but when I got there was told that it would be $35.00 more for a suite with a refrigerator. I missed check out by 30 minutes because of traffic and construction in the area and the person at the desk was upset with me. I did not see a rush of people there waiting for the room and the cleaning people were in the room working even with the stuff in the room. I will never stay here again because of being treated like rude for being 30 min late.”

Mar 13, 2006 by Cheryl from Cypress, TX
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• Clean rooms and very helpful staff.
• A little bit of a drive to Austin.

“Nice and clean rooms and convenient location to freeway and restaurants.”

Nov 9, 2005 by Brides mother from Dallas
Overall Rating: 10
Cleanliness:[10] • Staff:[2] • Location:[10]

• New and clean.
• 0

“Country Inn & Suites - Round rock, TX: Recently Booked a wedding block and found that prices were actually about $40 and higher by booking through the wedding party than they would have been had we booked through the internet. This travel guide lists $52.00, whereas we paid $89 a night and upward. Also they, charged me an additional $150.00 for not having 30 rooms occupied although the cut off was a month before the wedding date. The sales staff lost a lot of reservations, and were rude to some of the guests. Our friends/guests were not happy. We also had some issues with losing power and not having A/C.”

Apr 20, 2005 by Marvin from Dallas, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[7]

• Good quality for rating
• Compared to previous experience, was shocked at the price to get a 2 1/2 start hotel

“Pedestrian, but what I expected. Very pleasant, clean, well maintained. No negatives.”