User Reviews for Radisson Hotel Rochester Airport

Research User Reviews for Radisson Hotel Rochester Airport (21-40 of 93)

• Add Your Own Review »

Aug 30, 2007 by Terry from Kingston, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The room was lovely.
• The lobby had a smell (from the restaurant) of cooking oil that was not appealing.

“A lovely and quiet hotel that was convenient and comfortable.”

Aug 29, 2007 by Jeff from St Louis, MO
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[7]

• Despite a large guest count, corridors were quiet.
• Door from hotel corridor to room was hanging crookedly.

“The hotel seemed to be run well and the facilities were clean. One complaint regarding facility: The door to our hotel room was not hanging straight on the hinges (lower hinge may need repair). The door's hanging crooked allowed for a small gap between the head of the door frame and the top of the door near the strike side of the jamb. In the event of fire or smoke in the corridor, smoke could leach into the guest room from the corridor (or vice versa if fire or smoke were to originate in the guest room. Despite the two complaints, we would not hesitate staying at this property again.”

Aug 26, 2007 by Henry from Findlay, OH
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location, pleasant atmosphere.
• Food.

“We unfortunately had a bad experience with the food. A fruit bowl was fermenting. My wife ordered an omelet that had a key ingredient missing. The hotel called and offered us free dinner. The replacement burger my wife had was also off. Dining the restaurant however was excellent. This hotel like other Radissons has a dial in number bed. We hate them. Could never get comfortable. Would stay here again. Staff very friendly.”

Aug 23, 2007 by Jessie from Wilson, NY
Overall Rating: 7
Cleanliness:[10] • Staff:[9] • Location:[5]

• Very clean, friendly, and nice pool.
• Small rooms.

“My husband and three years old spent the weekend in Rochester. This hotel was very clean and friendly. The pool was my favorite part. They have sleep number beds which I have always wanted to try. They were nice but kind of felt like an air mattress. We enjoyed ourselves there and would stay there again. Free internet too!”

Aug 22, 2007 by Edward from Yarmouth, ME
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[5]

• The rooms were very clean.
• I expected more amenities from a 3-star hotel. No breakfast, no newspaper. Cheap.

“The Radisson Hotel Rochester Airport is a comfortable hotel, as long as you don't demand too much. It is adequate as far as the room size and comfort of the beds. Don't expect any extras, however, without paying for them. There is an automatic charge to your bill for a newspaper, unless you decline it. Unlike other hotels of similar status, the Rochester Radisson does not offer breakfast, Continental or otherwise. The so-called fitness center was a joke. Nice pool, but the work-out room had about 5 cardio machines in it, 2 of which were broken. The only other piece of equipment was a Universal gym. The restaurant was adequate, with adequate service. By 8:30 a.m. on a Sunday morning (our check-out day), we had 2 visits from the housekeepers to see if we were still in the room. Overall, this is an adequate hotel if you are merely looking for a place to sleep.”

Aug 21, 2007 by Paul from Las Vegas, NV
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[6]

• Clean and convenient.
• Location.

“This hotel has a friendly staff and was very clean.”

Aug 16, 2007 by Penny from Lincoln, NE
Overall Rating: 4
Cleanliness:[6] • Staff:[5] • Location:[6]

• Liked the pool and the free airport shuttle.
• Internet did not work in our room.

“I was happy with the hotel shuttle, pool, and furnishings but unhappy that the internet did not work in or anywhere around our room. I literally had to go 30' down the hall and stand to get a connection or downstairs to the pool or lobby area. Staff both at the hotel and on the 800# tech support did not rectify the problem or offer any compensation for the major inconvenience this caused. Since I had previously stayed at this hotel, I knew it should have internet services and had planned for such.”

Aug 15, 2007 by Michael from New Cumberland, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location was out of the city, but very close many dining and shopping areas.
• The only access from the room to the parking lot was through the lobby.

“The hotel is close to the airport. Getting to the hotel is simple, and the roads were not congested. My room was very quite. It also had a fridge, microwave, and coffee maker. The pool is very nice and indoors. I would recommend this hotel for travelers in the Rochester.”

Aug 15, 2007 by Russ from St. Charles, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Clean, fast and appropriate service, and classy.
• Incredibly cold on entry, Waste of energy. I was with an environmental group.

“The hotel was clean with friendly staff and responsive service to needs. This is a great place to stay. I do however wish they would show some energy consciousness and not have the room at 60 degrees when vacant in the summer. This is an irresponsible act of energy waste and unnecessary spending on their part.”

Aug 13, 2007 by Kurt from Santa Clarita, CA
Overall Rating: 3
Cleanliness:[4] • Staff:[6] • Location:[5]

• Quiet part of town.
• Wet paint, old fixtures, gets rid of the sleep number beds.

“I hope Radisson doesn't get rid of their normal beds, because I may not ever want to stay at a Radisson if they have the same beds at all of the locations.”

Aug 4, 2007 by Angela from Alta Loma, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[3] • Location:[9]

• The sleep number bed was excellent. The quality of the bedding was equally excellent.
• The hotel cleaning staff was way below average-our hotel room was not cleaned at all one day and on several days we needed to request towels.

“Excellent accommodations (especially the bed). Definitely discouraged with the hotel cleaning staff. We found out, upon check-out, that a hotel cleaning staff member had made two long distance phone calls from our room phone. This type of violation makes travelers uncomfortable-we asked ourselves if the hotel staff violated our privacy by looking in the chest of drawers and through our clothes. Unfortunately, we'll never know.”

Aug 2, 2007 by Dick from Friendswood, TX
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[8]

• They do have sleep number beds, a microwave and fridge in each room.
• Poor exercise facilities, very small bathrooms with insufficient counter space.

“Ok only. Barely a 3 star hotel.”

Jul 25, 2007 by Adrienne from Rochester, NY
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[5]

• The large pool was very nice.
• Poor customer service, uncomfortable bed

“I was very disappointed overall. This is not a 3-star hotel. It's barely a 2-star.The bathroom was dingy and I noted mildew growing behind the caulk in the bathtub. The "Choose your Sleep Number" bed was essentially a glorified air mattress and was quite uncomfortable. My room did not have the hotel guide or room service menus when I arrived. Even after multiple calls to the front desk and restaurant, I never received them. When I went to the front desk to ask for one, the clerk asked me to wait and then disappeared. 10 minutes later, a different clerk came to my aid and promised to bring up a guide that again never arrived. I ended up going back down to the restaurant and getting a menu myself. The meal was overpriced and of poor quality - this is the first time in recent memory that I encountered a piece of chocolate cake that was so bad that I couldn't finish it. I was also missing items that had been promised in the prix fixed menu. Based on my experience of trying and failing to have someone bring me a menu, I didn't even try to have the meal issues corrected. It wasn't worth the trouble. Overall - extremely disappointing.”

Jul 24, 2007 by Jd from North Ridgeville, OH
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[8]

• Close to RIT. Nice 'fridge & microwave.
• The hallways had an odor.

“Nice hotel right outside the front gate of RIT. Larger than usual "mini-fridge". The hallways had an unusual odor, but the room was clean and odor free. Most of the fitness equipment was out-of-order. Good value for the price I paid and very convenient location for our visit to RIT.”

Jul 19, 2007 by Chauncey from Seville, OH
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[6]

• The room was great.
• People yelling in hall between1:30 to 2:30 am.

“The hotel was very nice. The front desk very efficient as I said I was there for business and both night I was woke up to loud talking one night and the next night to a yelling family at 1:30 am the first night and 2:30 am the second night very brief but still enough to wake me up.”

Jul 17, 2007 by David from Gold Canyon, AZ
Overall Rating: 7
Cleanliness:[5] • Staff:[9] • Location:[7]

• Liked the sleep number mattress, fridge and microwave.
• Bathroom had hairs on the floor and very slow draining sink.

“Room was pretty decent overall, seemed a little dated though for being recently renovated? Maybe they hadn't gotten to this room yet, I don't know. Bathroom wasn't all that clean though, numerous large hairs on the floor and a sink that took forever to drain. Hallways near the elevators and inside elevators smelled very strongly of fumes from grease or something. Positives were the sleep number mattress, fridge, microwave and free wife.”

Jul 15, 2007 by Lori from Raleigh, NC
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[7]

• Comfortable cozy bed.
• Location wasn't bad, but nothing was around it.

“There doesn't seem to be a lot of three-star hotel options in Rochester. This Radisson is a perfectly fine, comfortable, friendly place to stay that lives up to its three-star status.”

Jul 15, 2007 by Ron from Alliance, OH
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[6]

• Pool was nice. Breakfast was good and service was friendly.
• Hallways were being painted.

“I do not have any complaints.”

Jul 13, 2007 by Maria from Rochester, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I like the room the bed and the microwave and fridge on it.
• Everything was fine and excellent.

“My experience was very satisfactory, the commodity and the service with a great location and the price I acquire the room for I couldn't expect more for it, it was excellent!”

Jul 11, 2007 by Jim from Bradford, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Staff was better than average when dealing with complaint.
• Drains in bathroom clogged which could not be fixed.

“Although we had a drain problem in our room the staff handled it well. When I asked to move to another room it was taken care of immediately.”

Jul 10, 2007 by Kevin from San Antonio, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Sleep number beds, very nice place to stay.
• Had to pay extra for the roll away bed.

“Thought it was great and have already booked to stay here again.”

Jul 6, 2007 by Theresa from Somerville, MA
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[3]

• The sleep number bed was cool.
• It was too far away from where I wanted to be, and could use a renovation.

“The hotel was fine.”

Jul 2, 2007 by Jackie from Torrance, CA
Overall Rating: 4
Cleanliness:[8] • Staff:[5] • Location:[6]

• I liked the refrigerator and microwave, since I often couldn't get a meal in the restaurant.
• Unaccommodating restaurant. Not open the hours posted. Food not good. Incompetent desk clerks.

“This hotel was a disappointment. Meals were not available during the posted hours. Often, they closed early, or took down the buffet early. The food was not fresh or well prepared. I waited for hours for maintenance to come to my room only to find out that the desk clerks sent him to the wrong room twice, causing me to miss breakfast b/c the kitchen decided to close early. Seems to me that the employees run the show here. Not tightly run, nor well managed. Don't think I'll be back.”

May 24, 2007 by Dhiren from Troy, MI
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[9]

• Location
• The room was not what I would expect at Radisson.

“I was probably given a room that they won't give to a full-paying customer. It was not bad, but it did not meet a 3-star level. The bath tub had black dye marks. The bathroom was not what one would expect at Radisson. I went to the bar 11:30 p.m. to pick up a fork to eat my carry-out Chinese dinner. I waited for 10 minutes without seeing the bartender. I expect better from Radisson. I have stayed at the same hotel earlier, and the room and service were good at that time.”

Apr 25, 2007 by Ken from Villa Hills, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff, especially Lenore was professional and helpful.
• Everything was great.

“Excellent facility really enjoyed the heated pool and fitness center. I only ate breakfast in the restaurant but it was very good. They had the new sleep number beds which were very comfortable. I will stay at the Radisson Rochester airport on my next visit.”

Jan 21, 2007 by Antonio from Sarasota, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Nice business center clean good food.
• Breakfast not included.

“I will go back again.”

Nov 20, 2006 by Dawn from Corning, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Quiet.
• I don't like the sleep number beds.

“Hotel is very nice and is close to the hotel. With the shuttle service, it is just a good as staying close by the airport but costs less.”

Nov 2, 2006 by Chris from Erie, PA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Cleanliness of room, nice pillows.
• Rooms were on the small side.

“I was extremely pleased with the accommodations and location. A little disappointed with the size of the room. My daughter needed a roll away for her family and it took half the room. Pricing for suites would be something I will consider next time around.”

1 of 1 people found this review helpful.

Oct 30, 2006 by Smokinjoe from Richardson, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Was a nice place overall.
• I did not like the "Sleep By Number" beds. I would have preferred to have an alternate option.

“Hotel was nice, friendly, clean and in a nice neighborhood. I did not like the "Sleep By Number" beds. I would have preferred to have an alternate option for the bed. However, this hotel stay was an overall pleasant experience.”

Oct 2, 2006 by Cassius from Pittsfield, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• We were able to get a meal at 9:00 P.M. in the restaurant.
• I'm used to sleeping in a queen size bed. The room had 2 double beds - not romantic.

“Very convenient to my itinerary. Malls are easily accessible within a few miles and very convenient.”

Sep 7, 2006 by Ron from Rochester Hills, MI
Overall Rating: 4
Cleanliness:[8] • Staff:[8] • Location:[7]

• Fairly close to NY Thruway; it was clean.
• Room next to elavator, very noisy; inflatiable beds defective; no adjustments for noise and defective beds

“Easy to get to, but do not use directions. Call the hotel--they are very helpful. Rooms are clean and equipped with refrigerators and freezers. Arrive early and do not accept rooms near the elavators. You won't get a good night's sleep.”

Sep 6, 2006 by Ronald from Staten Island, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[6]

• It was convenient to have all in one hotel. Hotel, restaurant, and pool.
• Room was not ready at 3 p.m. after arriving at 1:30 p.m. sitting in the lobby. After making a fuss they gave us another room.

“I would stay there again, but I would be on alert to demand good service.”

Aug 21, 2006 by Gordon from Monroe, GA
Overall Rating: 4
Cleanliness:[5] • Staff:[4] • Location:[5]

• Location.
• Had to walk past trash/cigarettes when entering hotel.

“Hotel was under renovation and parts were very nice and others still were bad.”

Aug 17, 2006 by Doug from Hillsboro, OR
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[7]

• One of the front desk guys picked me up at the airport and took me back to the hotel after the van was scheduled to stop running, by about 10-15 minutes.
• Quite a ways from the airport.

“It was a pretty basic place. My stay there was very short, probably only about 12-13 hours total. The shuttle to the airport was excellent, which was good since it's quite a ways from the airport.”

Aug 15, 2006 by Diane L. from Granite Falls, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Staff was very accommodating, restaurant food was very good, rooms were extremely comfortable.
• A little run down to be a Radisson hotel.

“hotel was located near shopping, restaurants, etc. For a Radisson it was a little run down but very comfortable (sleep number beds) and the food was very good for a hotel restaurant. Staff was very helpful in letting us get a late checkout.”

Aug 12, 2006 by Robert from Las Vegas, NV
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[8]

• Located next to RIT which has nice running track through the woods.
• Renovation underway and only 1/2 done.

“Carpets throughout hotel needs changed out.”

Aug 10, 2006 by Song from New York, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[10]

• Very comfortable bedding, quiet surroundings.
• There is no change room in the pool.

“This hotel meet my expectations. It has free internet access which is not so common in higher end hotels. They use Sleep Number Bed in the room which was very comfortable to sleep. The room also has a mini-refrig and a microwave. Very useful for storage of fresh fruits and vegetables we purchased on the road.”

Aug 9, 2006 by Niel from Williamsville, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[7]

• First room smelled bad. Staff was very helpful in changing.
• First room smelled bad.

“On the RIT campus. Location was a little far from the airport. Hotel was clean.”

Aug 8, 2006 by Jan from Plymoyth, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient to all of the places we were visiting. Strong Museum of Play.
• Construction areas, unavoidable I know.

“We were in town to spend the day with our grandson on his third birthday. Hotel was convenient to all of the places we were going. We were able to spend a few minutes in bar which was very relaxing. Did not have food because it was too late. We will be back.”

Aug 6, 2006 by Eric from Waltham, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Free Wi-Fi, location.
• Pool area brutally hot (was hot day).

“Convenient to Airport and all of Rochester area. Clean rooms, low outside noise. Free Wi-fi a plus.”

Jul 26, 2006 by Carol from Dallas, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[7]

• Service was very efficient.
• Not as close to airport as I thought.

“This was a quick stay as we arrived very late at night, but all was very good. My older daughter had checked in earlier in the day and they were very accommodating in putting a rollaway bed in for her. The room was very nice though typical. Overall it was a pleasant experience. Check out was very fast.”

Jul 25, 2006 by Mellody from Riverdale, UT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• It was very clean and nicely decorated.
• Had to wait until 3:00pm to check in if we wanted a King bed.

“The hotel is very clean and attractive/nicely decorated. It's also close to many stores and shopping centers as well as the freeway.”

Jul 25, 2006 by Caureen from Boise, ID
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Free internet, big pool, fridge and microwave in room, big rooms, nice pillows.
• The pool area was dangerously slippery-wrong kind of surface caused several to slip.

“Conveniently located near the airport, this Radisson was perfect for our short stay in Rochester. We enjoyed the well-appointed rooms. The pool area needs attention. It appeared the pool deck and pool were painted with the wrong kind of paint (with a slippery surface). I saw several people slip as they stepped into the pool or came near it. However, the pool was refreshingly large and we quite enjoyed it. Overall, our stay was pleasing.”

Jul 25, 2006 by Herb from Fort Pierce, FL
Overall Rating: 10
Cleanliness:[7] • Staff:[10] • Location:[10]

• Hotel stay was the best we have had in a long time.
• Nothing bad to say.

“Exceptionally Comfortable beds. Best night sleep wife & I had compared to any other hotel. Would highly recommend this hotel.”

Jul 20, 2006 by Tammie from Murrieta, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• convenient location, very clean, comfortable.
• There was not anything that I did not like.

“Good location, very clean hotel, friendly staff.”

Jul 14, 2006 by J. C. from Martinsville, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• Comfortable, clean, well updated.
• A little wireless connections trouble, but all worked out.

“The fitness room was under construction, but a manager and a nearby employee helped me find an acceptable alternative, which I enjoyed.”

Jul 14, 2006 by Wendy from Stratford, CT
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[5]

• Comfortable bed and free wireless internet.
• Restaurant.

“The hotel was worth the cost of $75.00.Clean, comfortable, free shuttle from airport.”

Jul 9, 2006 by Grace from Highland Mills, NY
Overall Rating: 2
Cleanliness:[1] • Staff:[3] • Location:[5]

• Location
• Hotel room has moldy smell, bed mattress is old, lumpy.

“This hotel needs a major overhaul. The room is dark, bathroom has molds, beds are too soft and cause backache.”

Jul 1, 2006 by Peter from Cranston, RI
Overall Rating: 1
Cleanliness:[1] • Staff:[8] • Location:[4]

• nothing
• Room was disgusting

“The room was absolutely disgusting. There was mold all over the bath tub, blood on the shower curtain, blood stains on the carpeting, and bird feathers embedded into the carpeting. I was trying to take a quick nap in a very uncomfortable bed in the afternoon and was watching the World Cup, the TV kept going in-and-out so I couldn't even watch TV. The wireless Internet did not work in my room either, I was all the way at the end of the hallway (first floor) so that may have been the reason. The pool was closed. The food in the restaurant was terrible (breakfast and a late lunch). The bed was extremely uncomfortable and had a blanket on it possibly from the 1960's. They said this was one of the older/unrenovated rooms. This hotel isn't worthy of a 1*.”

Jun 23, 2006 by Amy from Lakeville, OH
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[9]

• Location.
• Room decor was ugly. My nonsmoking room ( as well are the entire floor) reeked of smoke.

“Nice location. Bed and pillows were not comfortable. My non-smoking room ( as well as the entire non-smoking floor) reeked of cigarettes.”

1 of 1 people found this review helpful.