User Reviews for Radisson Hotel Macarthur Airport

Research User Reviews for Radisson Hotel Macarthur Airport (1-20 of 319)

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Aug 27, 2009 by Claire from Humble,TX
Overall Rating: 10

• Pleasant, efficient and very friendly.
• No complaints.

“Excellent area for getting to where you want to go.”

Aug 20, 2008 by Charles from Roanoke, VA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Convenient location, room amenities.
• Double beds not comfortable, no pool.

“We liked the location of this hotel. We were visiting friends and this hotel was only 15 minutes away from their house. The restaurant was adequate and convenient. This hotel has sleep number beds but the double size beds in rooms with 2 beds do not have separate controls for each side of the bed so basically you are sleeping on a plain old air mattress. For one of the beds the display screen on the control was broken the bed could inflate or deflate but you could not tell what number it was set at. We liked the fact that our room included a microwave and a small fridge. Our son did not like the fact that there is no pool at this hotel. I am somewhat allergic to pets and sensed that dogs had been allowed in parts of the hotel (or had been snuck in). Overall it was an adequate hotel but nothing super.”

Aug 20, 2008 by Mel from Arlington, VA
Overall Rating: 4
Cleanliness:[4] • Staff:[7] •

• It was attractive.
• Lack of clean glasses.

“The hotel was attractive. The beds were all sleep number and you either slept on a brick or sunk into the mattress. The maids did not bring in fresh glasses but reused the previous nights. I could tell because we discovered that one of ours had a huge crack when we filled it. It was emptied and replaced on the tray the next morning. Not likely it ran through the dish washer. The bathrooms had virtually no space to place your things. The counters were tiny and the toilets did not have lids. No activities for kids.”

Aug 19, 2008 by Thomas J. from Summerville, SC
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[3]

• Some of the employees were gracious.
• Mold in the bathroom, dirty carpets, shower ceiling was moldy.

“This is definitely not a 3 star hotel. It would pass for a 2. My car was broken into in the parking lot. It was parked under a light. I guess the night security guard was sleeping. The hotel also charged me $11.00 in phone calls I needed to make at the desk. It had a speaker phone and it was easier to use while writing down and giving information. It was in a run down condition with mold in the bathroom ceiling.”

Aug 14, 2008 by Rick from Erie, PA
Overall Rating: 8
Cleanliness:[8] • Location:[10]

• Very friendly and helpful staff.
• A little noisy at night, no coffee available in lobby.

“Staff was accommodating and friendly. Parking was plentiful and well lit at night. No complaints.”

Aug 13, 2008 by Susan from San Mateo, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[7]

• Very clean and had a nice feeling. Desk clerks very nice and helpful. Laundry machines for guests.
• The rooms were a little small, but nice and clean.

“The lobby area was very pretty and had a nice bar/restaurant. The staff was very professional. They were always cleaning. It was very close to the freeway and easy to get to. I would definitely stay there again.”

Aug 11, 2008 by Christine from Bellport, NY
Overall Rating: 6
Cleanliness:[5] • Staff:[9] • Location:[8]

• The staff was very friendly.
• The carpets need an upgrade, no pool, the toilet leaked, no cable TV; no movie's to buy to watch on TV.

“The rating on this hotel is so wrong. It may be for a business traveler but not for a romantic getaway. They ask for my credit card in case of charges I made, what a joke. I could see if there were movies I can buy to watch on the TV, there wasn't. I could see if there was a food. Box in the room to buy things from, there wasn't. They had no cable just a satellite dish which you see through the window of the gym. The dish is buried in a bunch of trees in the back of the building; I thought they have to be in clear view of the sky to get a signal. No Pool. When this hotel was a Best Western they had a pool. When it changed to the Radisson they remove it. This is not a hotel for a getaway it is for the business traveler. Disappointed.”

Aug 2, 2008 by Sharon from Fort Lauderdale, FL
Overall Rating: 7
Cleanliness:[4] • Staff:[10] • Location:[8]

• Fantastic staff. Restaurant has good food and service.
• Rooms were too small & smelly! Needs renovation! Plumbing was not up to par!

“The staff was multi-tasks. A lot! Front desk staff rotates to bartending, to waiting tables to fixing the washing machine. Is this normal? They bent over backwards and are very friendly! Our friends shower broke, the rooms and halls smell of smoke and age. The Select Comfort beds are not comfortable. All the food, especially the Onion soup & wings were great! Get some upscale wine selections especially local vineyards! I would love to revisit this hotel if it was renovated. Keep the staff. They're a treasure!”

Aug 1, 2008 by Carol from Riverbank, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It is conveniently located near Macarthur airport and they have an airport shuttle.
• It does not have a pool, but has a fitness center.

“The hotel is conveniently located by Long Island Airport and provides an airport shuttle. There is a restaurant, fitness center, and internet room. There isn't a pool, but the Atlantic Ocean is right there. It is driving distance to Port Jefferson and the Hampton. The staff is very helpful. They even brought complimentary cookies and milk to our room.”

Jul 25, 2008 by Debbie from Wonder Lake, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• Manager and staff went out of their way to make me feel welcome and comfortable during my stay.
• Bathroom sinks area and shower a bit small.

“Very personable manager and staff who go out of their way to attend to needs of guests; restaurant with accessible hours available within hotel.”

Jul 15, 2008 by Over-50 from Clifton Park, NY
Overall Rating: 4
Cleanliness:[8] • Staff:[8] • Location:[9]

• Clean, professional and good location.
• Walls are paper thin and to much noise from others.

“I enjoyed the hotel except for the thin walls which allows to much sound transmit from the adjacent rooms. I was up to 1:00 AM because of the partiers next to me!”

Jul 14, 2008 by Lola from Rocky Mount, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Close to the highway.
• Entry off the expressway.

“A good place to stay on the Island.”

Jul 2, 2008 by Dianajean from Springfield, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was friendly, funny, helpful and very human!
• Sleep Number beds. If you don't know your number, you're screwed.

“Staff were extremely friendly and went above and beyond - my requested refrigerator was waiting in my room for me, plugged in! Unheard of in other establishments. Room and bath were spotless. This obviously was once a smoking allowed facility - halls still held smell of cigarettes but not terrible. Dig out the pool and you are guaranteed a return visit!”

Jul 2, 2008 by Joan from Shippensburg, PA
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[8]

• The help were very helpful and pleasant and price.
• Construction and room seemed to be missing at least a luggage rack and had broken phone work outside window and parking limited.

“At another time hotel might be good for business travel but it had no pool and is a little run down. The renovations disturbed us at 8 am and our room was worked in while we were out for day. We had no idea when we arrived that this work was going on. It isn't too good for families.”

Jun 30, 2008 by Joan from Shippensburg, PA
Overall Rating: 5
Cleanliness:[6] • Staff:[10] • Location:[7]

• All the staff we met were very pleasant.
• The elevator and some other carpet quite dirty. Workers were in room, while we were out.

“The hotel has no pool and no gym. I would hope to be warned in advance of work going on at a hotel. There was no luggage rack for suitcase in room a common convenience and no fridge. It was very hard to park near entrances and light each time we returned for night. The price was ok.”

Jun 8, 2008 by Caralee from Port Coquitlam, BC CA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[6]

• Staff was very friendly.
• They never cleaned the room in 4 days. If not done in the AM, it isn't done period.

“Very friendly staff at front desk. They allowed early check in after an overnight flight. After sleeping in the next AM though, leaving the room around 1 pm, they never cleaned the room. The next day the same thing, and the next. So in 4 days of staying there, they never once cleaned the room or gave fresh towels or even called to ask if I needed/wanted it cleaned. Have never experienced that before. Checking out, staff was again very friendly.”

Jun 6, 2008 by Paul from Merritt Island, FL
Overall Rating: 4
Cleanliness:[4] • Staff:[7] • Location:[7]

• Convenient location for shopping and some area restaurants.
• Really only a $85/night value. Could use modernization.

“My experience at this hotel would have been okay had it been in the $75 to $85/night class. (2.5 star. at best.) Restaurant open sporadically. Breakfast buffet was horrible. Hotel really needs modernization. My room was clean. But carpet was old and stained. Limited Cable TV with no in-room movies. Kind of noisy air-conditioner. Most of the desk clerks were very nice. Although I had one very bad incident with just one woman, who obviously was unhappy with her job.”

Jun 5, 2008 by Florence from Concord, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• The rooms are very nicely decorated and clean.
• The number beds and the shower head didn't work.

“This is the third time I have stayed at the Radisson and except for the woman who was at the desk at checkout, the staff is great. When I checked out I told her that the showerhead was broken and it was hard for us to shower, she said nothing and looked at us. Didn't ask anything about the shower or how was your stay, not even good bye or have a nice day. I was very disappointed.”

Jun 5, 2008 by Lori from Beaumont, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Provided transportation in a five mile radius, and the sleep numbered beds.
• No pool.

“Very pleased with room, staff.”

May 21, 2008 by Barbara from Chittenango, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was perfect.
• Nothing.

“The hotel staff was very accommodating. I was traveling with my mother who had a walker. They gave us a first floor room located by a handicap ramp and the entrance door. Very friendly. Safe area. Very clean and comfortable.”

May 20, 2008 by James from Bayville, NJ
Overall Rating: 6
Cleanliness:[9] • Staff:[8] • Location:[9]

• The location, and the staff.
• The beds you can not sleep in them.

“When you get into the sleep # bed all the air goes to the bottom and your feet go in the air. it is bad for your knees and you lower back. Please do not offer this hotel to me.”

May 17, 2008 by Angie from Ithaca, NY
Overall Rating: 6
Cleanliness:[6] • Staff:[8] • Location:[8]

• Location.
• Limited choice in room styles.

“Front desk staff pleasant and helpful. Internet connection sporadic and slow. Room styles limited to 2 double beds or 1 king bed.”

May 15, 2008 by Margaret P. from New London, CT
Overall Rating: 10
Cleanliness:[8] • Staff:[9] • Location:[8]

• Beds comfortable.
• Didn't have a pool would of been nice.

“Nice place would recommend and stay there again.”

May 10, 2008 by Jean from Belleair, FL
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[4]

• Nothing is really special or bad. The best are the beds with adjustable numbers.
• Is not a 3 start hotel.

“The hotel is not bad.”

Apr 28, 2008 by Robert from Temecula, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The people were very friendly and accommodating.
• The beds. They had controls for hard to soft. Couldn't find a good setting and I couldn't sleep.

“The hotel was good except for the bed controls. I couldn't get a good nights sleep in three nights.”

Apr 27, 2008 by Rjchard from Quincy, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Personal attention and service.
• Restaurant is very good by pricey.

“Great for business travelers. Gave me a room immediately with a microwave. Remember me from previous stays. Room was always immaculate when I returned. Helped me with luggage when I left.”

Apr 27, 2008 by Greg from Barre, VT
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Clean public areas and clean room.
• Somewhat limited parking. Vending/ice/laundry room not very clean.

“This is a comfortable and quiet hotel with a friendly staff and service. I found the bathrooms very clean. Beds were well made and comfortable. The desk was well lit and had easy access outlets, and the wireless internet was strong and fast. Exterior of the hotel was clean and attractive without being flashy. I would certainly stay there again and would recommend it to others.”

Apr 17, 2008 by Ellie from Buda, TX
Overall Rating: 8
Cleanliness:[6] • Staff:[8] • Location:[5]

• Kind of run down, dead bugs in the shower.

“Its okay. Nothing fancy.”

Apr 17, 2008 by John from Glasgow, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Clean and Quiet.

“If you do not have a car to go out and eat it is not good, The Van Service to and from the airport was excellent. The rooms were clean and everything was in good working order. The staff was good.”

Apr 11, 2008 by Mike from Binghamton, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• We called ahead & they allowed us to check in early.
• It would have been convenient to have a small refrigerator in the room.

“We found the staff very helpful. We forgot to call & get a king or queen bed, yet the clerk remedied this at check in.”

Apr 9, 2008 by Ron from Gainesville, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice bed.
• Expensive breakfast buffet-no menu service.

“Great experience.”

Apr 9, 2008 by Rebecca from Milan, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The lobby was very warm and inviting, the staff were wonderful and helpful.
• The bath room didn't have enough counter space and the shower needs updating.

“the chief engineer, Chris was very helpful when I needed my computer set up in the room; even though he is very busy he took the time to figure out why it wasn't working got it running for me and that was very much appreciated.”

Apr 8, 2008 by John from Wilton Manors, FL
Overall Rating: 5
Cleanliness:[8] • Staff:[1] • Location:[8]

• The size of the room.
• No internet service.

“The hotel was clean but hallways smelled of smoke. The rooms are equipped with wireless internet, however it was not up and working while I was there. As a business traveler this was not good. When I ask the front desk what was going on with the internet she explained that is was not a problem of the hotels. I ask if she had any other complaints about the internet and she said everyone is complaining. What do you want me to do about it.”

Apr 8, 2008 by Doug from Daytona Beach, FL
Overall Rating: 1
Cleanliness:[1] • Staff:[5] • Location:[1]

• Van driver gave great service.
• Manager would not respond to complaints.

“This room was infested with insects and hotel staff could never control the problem. I have un believable pictures of the infestation and plan to complain to the NY State Health Department.”

Mar 29, 2008 by Florence from Concord, NC
Overall Rating: 8
Cleanliness:[6] • Staff:[8] • Location:[9]

• Victor at the desk, 2nd room was better than first.
• 1st room was to be NS but reeked. Housekeeping not great.

“The Radisson is an old Best Western right off the LIE. The lobby is beautiful but when you get into the rooms you are in a refurbished best western and you still see rusty sprinkler heads, The shower stalls are old and stick, There was a bottle cap under a table for 3 days as we watched each time the maid cleaned. Our sheets were not changed for 3 nights but were changed the night before we checked out. There was no exhaust fan in the bathroom and no closet in the room, just a piece of furniture with a small place to hang clothes, which also held the ironing board and iron. The breakfast buffet at the Grill was no better than free continental buffets at many hotels. Would not choose the Radisson again.”

Mar 25, 2008 by Laurie from Carson City, NV
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing!
• Dangerous hotel practices - put my daughter at risk!

“I booked my 19 year old daughter to stay overnight at this hotel so she could catch an early morning plane (Islip Airport) without taking the train at night in and out of New York City. The train is risky at night. I actually called the hotel to explain the situation beforehand-"no problem" I was told. When she arrived at the hotel at 7pm they would not let her stay in her pre-paid room due to her age! She is a good, clean cut, responsible 19 year old college student. Instead, they just turned her away with no assistance, and she had no choice but to travel back to her school in NYC by train after dark! The hotel didn't even give her a ride back to the train station. She had to go back into NYC from Long Island to Penn Station at 10:30 at night! I had her get a security guard to walk her out to a taxi-and call me before and after by cell phone (I am in Nevada). Thank God nothing happened to her as a result (other than being scarred and inconvenienced). In addition to the risk to her personal safety, we had to pay. I had to change her airline ticket to midday the following day, and bore extra travel charges as a result of this fiasco. I also paid a night in this awful hotel for nothing.”

Mar 19, 2008 by Rocco from Ronkonkoma, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff, clean rooms, lots of pillows, and select comfort beds.
• No Pool.

“Excellent Hotel, friendly staff, clean rooms with select comfort beds with lot's of pillows. Hotel has elevator. Great restaurant has exercise room, but no pool.”

Mar 10, 2008 by Bill from Avon, CT
Overall Rating: 8
Cleanliness:[6] • Staff:[8] • Location:[7]

• The peeps @ desk gotz jokz! Good sense of humor.
• Bartender was a little slow.

“Overall not bad. Bathroom had some hairs that were not mine in it. HVAC unit had a bad battery and you couldn't see the numbers to adjust.”

Mar 8, 2008 by Chad from Eagle, ID
Overall Rating: 5
Cleanliness:[10] • Staff:[1] • Location:[8]

• Very comfortable. Pretty.
• Service.

“I liked everything about the hotel. What I didn't like is that it is a airport hotel and they didn't send my wake up call that I requested. They stated that the system wasn't working properly that day. I figured that they should have manually made the calls if the system was down.”

Mar 4, 2008 by Bill from Avon, CT
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[6]

• Workout area.
• Slow restaurant service. Dinner & breakfast.

“Maybe it's me. The hotel is just a bit "off". I can't explain it. Not bad, not good, just "off".”

Feb 22, 2008 by Bryan D. from Oakdale, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[10]

• Can't say anything bad about this hotel.

“This hotel is a favorite of mine; my lady loves to come here.”

Feb 13, 2008 by Dale from Rochester, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The select comfort mattress.
• Low water pressure.

“I made this reservation for myself and four other friends. We were traveling on a tight budget and were very pleased with the Radisson Hotel, it's staff and location next to the L.I.E was wonderful. I would recommend it to anyone who needs to travel in that area. Hopefully we will get the same hotel when we come back next year.”

Feb 13, 2008 by Janette from Williamsburg, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was quiet. Sleep Number Mattress was great!
• Coffee pot had to be relocated in order to plug in and did not pour well.

“I would definitely recommend this hotel. It was clean, the staff was very attentive, and the rooms was very comfortable. Also, it is easy to access from the L.I.E. and a short ride to Macarthur Airport.”

Feb 13, 2008 by Arlene from Farmingville, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The cleanliness was great.
• No pay per view television and no pool.

“The hotel was very clean the beds were super comfy and the restaurant was excellent.”

Feb 13, 2008 by Kristina from Liverpool, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was very friendly and they have exceeded our expectations.
• Nothing.

“This hotel had a very friendly service team and went out of their way to make us feel comfortable and wanted. I would definitely stay there again without a doubt.”

Jan 28, 2008 by Karen &. from Wilmington, DE
Overall Rating: 6
Cleanliness:[5] • Staff:[10] • Location:[10]

• The location of the hotel was perfect for our needs.
• The bathroom had some stray hairs on the ceiling in the shower and some mildew in the shower.

“I would recommend this hotel, but put the disclaimer to check out the bathroom before unpacking their bags.”

Jan 27, 2008 by Bill from W. Henrietta, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Good location, friendly & helpful staff.
• Slow internet connection at times.

“Nice sleep number beds. Service is typical of a good hotel -nothing special. Some rooms have fridge & microwave -some large, some small. They don't offer any included breakfast and like all Long Island properties the restaurant gets a good $ for a fair meal.”

Jan 23, 2008 by Mary E. from Westborough, MA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[8]

• Great location.
• Nice hotel with a great location clean too.

“Great hotel with all the extra amenities needed.”

Jan 22, 2008 by Katherine from Reading, PA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• The front desk staff was very friendly and helpful.
• Dinner was overpriced and awful. Would not recommend.

“The hotel was what I expected, with the front desk staff courteous and helpful. I would not recommend the restaurant for dinner unless you stuck with the bar menu - the food was overpriced and barely edible.”

Jan 19, 2008 by Katherine from Mattituck, NY
Overall Rating: 2
Cleanliness:[6] • Staff:[3] • Location:[7]

• That I got to leave. That went smoothly. It was cheap also.
• So much. Rude staff. Small rooms. A bed that didn't work.

“They offer leftover sandwiches fashioned from throwaway food from the restaurant from 11 PM-1 AM (as available). If you're traveling with kids, and you think it's great they offer Nintendo's in every room - FYI, they no longer offer Nintendo's in any room. Cable movie and PPV movie channels in every room as their website states - double nope. When we came back late at night, thinking we would get some "overstuffed sandwiches" and "fresh salads", from the "24 hour Corner Pantry", we were told (AT A SUPPOSED 3 STAR HOTEL) that perhaps we could find sandwiches at the Exxon-Mobil next door? The staff was also snaky and unapologetic about things. NEVER AGAIN!”