User Reviews for Four Points by Sheraton Williamsburg Historic District

Research User Reviews for Four Points by Sheraton Williamsburg Historic District (1-20 of 152)

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Aug 28, 2009 by Larry from Northport,NY
Overall Rating: 3

• Great location to all local activities.
• No attention to details at all.

“This place is a dump. It should never have been listed at 2.5 stars on Priceline. It would have been cheaper to book direct as well.”

Aug 9, 2009 by Rowena from Charlottesville,VA
Overall Rating: 9

• Close to Busch Garderns and restaurants, clean, comfortable beds.
• Nintendo Game Cube did not work, staff tried to fix the problem.

“We have two young children and they wanted to play Nintendo but it didn't work. The staff tried to fix the problem but was unsuccessful. Our kids were disappointed but got over it pretty quickly.”

Aug 7, 2009 by Becky from Uniontown,PA
Overall Rating: 10

• Great FANTASTIC restaurant, pool and staff.
• Beds uncomfortable, Ice bowl was dirty.

“The restaurant was WONDERFUL! A Louisiana style cooking. Beds were a little rough and our ice bowl was dirty but everything else was GREAT! Hot tub and pool was also very nice.”

Aug 2, 2009 by Jeanne from Sharpsburg,GA
Overall Rating: 10

• great bed!

“I have just spent four nights in different hotels and by far this hotel had the best bed!”

Jul 26, 2009 by Deanne from Spotsylvania,VA
Overall Rating: 8

• VERY close to Busch Gardens, huge pool, great staff.
• It just seemed like it was in need of a makeover/update.

“Hotel was in a great location and the staff was very friendly and accommodating. The rooms were clean, but old. Therefore, it almost gave the appearance of being dirty. The hot tub didn't work and appeared to be in need of other maintenance. The pool was huge - the biggest hotel pool I've ever seen.”

Jul 23, 2009 by Holly from Greensboro,NC
Overall Rating: 1

• Rude manager, unclean room!

“This was the worst experience in a hotel in my entire life.”

May 26, 2009 by Shelly from Wilmington,NC
Overall Rating: 9

• Great location and very friendly, professional front desk staff.
• Overcharged in the hotel restaurant.

“Great location, close to the main attractions in Williamsburg. Pleasant atmosphere and very professional staff.”

May 14, 2009 by from Savage,MD
Overall Rating: 1

• Nothing.
• The staff was rude, the toilet did not work, bathroom is very small, and it is very noisy.

“Horrible hotel, staff is rude, I was told by the front desk girl that it was up to her what room I got. The toilet did not work and the only room they had was a pet room, which I am highly allergic to. Not recommended for anyone!”

May 13, 2009 by Alix from Newport News,VA
Overall Rating: 4

“Rooms need to be upgraded. Air conditioner is lacking.”

May 12, 2009 by Franz from Highlands Ranch,CO
Overall Rating: 6

• Staff was very cooperative.
• Initial room was in poor shape.

“Average value. Had to request room transfer because initial room was poorly maintained. Hotel needs vent fans in bathrooms!”

Nov 3, 2008 by Kim
Overall Rating: 9

• Friendly staff, clean rooms, comfortable bed/pillows and nice pool area.
• Bathroom was tight. Not enough room to open door without hitting the shower. It would be nice to have a continental breakfast.

“This is the second year we have stayed in this facility. It is very nice. We enjoyed both visits. The staff is friendly. The hotel is clean. The indoor pool area is very nice....the heated pool is actually heated.”

Sep 28, 2008 by Dave
Overall Rating: 8

• Location to Colonial Williamsburg.
• Poor internet service.

“Good value for the money and it was nice to park the car and be able to walk to Colonial Williamsburg.”

Sep 10, 2008 by Rob from Ashford GB
Overall Rating: 8
Cleanliness:[6] • Staff:[7] • Location:[8]

• The suite allowed us to be with our family after you had finished being out for the day.
• The room suite could have been to a higher finish of cleanliness.

“The suite we stayed in had 2 bedrooms 1 on suite a living room and a basic kitchen/dining area. This allowed us to spend time with the family instead of being split between 2 separate rooms. The hotel could have a better standard of cleanliness (the towels cheeped me out). We had an excellent stay, allowing us to explore the Williamsburg area with ease.”

Sep 8, 2008 by Steve from Salem, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Everything.
• Nothing.

“Hotel was everything I thought it would be.”

Aug 22, 2008 by Mary from Atglen, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• The room was clean and sufficient size. Only a ten minute walk to Colonial Williamsburg.
• Although this is a smoke-free facility, there was still a slight odor of cigarettes.

“The location of the hotel was great. Our beds were comfortable. The cleaning staff was friendly. We enjoyed the pool. We would definitely stay here again.”

Aug 20, 2008 by Kristine from Fuquay Varina, NC
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[9]

• Location to area attractions and price.
• Rooms had a musty smell along with the hallways were poorly lit.

“The hotel is confidently located to Busch Gardens and Water Country USA. The lobby was clean and looked inviting. The pool was clean and well kept. The rooms were musty and the bathrooms are quite small.”

Aug 13, 2008 by Dave from King George, VA
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[9]

• Indoor pool.
• Let customers have pets.

“We where surrounded by dogs in four of the 5 rooms around us, did get moved and have a person walk in on us, than every four hours the train came by, no sleep or could we relax.”

Aug 13, 2008 by Jn from E Fallowfield, PA
Overall Rating: 2
Cleanliness:[4] • Staff:[3] • Location:[9]

• The location is good and the morning coffee in the lobby was nice.
• The room was tiny and in significant disrepair and not good quality bathroom fixtures. Missing trim on the counter tops. Maid service did not happen.

“Do not rely on the Sheraton name for this hotel. There are much better rooms in Williamsburg. I'm not sure if our room was one of the worst.”

Aug 13, 2008 by Denise from Mays Landing, NJ
Overall Rating: 8
Cleanliness:[5] • Staff:[9] • Location:[8]

• Lobby/pool beautiful.
• Carpet filthy, bathrooms old and dirty, internet didn't work.

“The condo was nice except for the fact that you could not take off your shoes. Pet stains all over the rug and the internet hook up didn't work more than 2 minutes. Toilet in 2nd bath started to leak around base.”

Aug 9, 2008 by Jackie from West Valley, NY
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[10]

• The location was excellent. Very close to all attractions.
• Our room was not cleaned as well as it could have been each day.

“It was a nice place to stay. Very close to all major attractions. A nice, safe environment. The staff was friendly. Beds were very comfortable. Room was nice. The vending machines were not filled on a regular basis. The maid did not do the best job while we were there, but the room was very clean when we arrived.”

Aug 7, 2008 by Rick from Pamplin, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Fresh Seattle's best coffee and delicious apples in lobby every day.
• Electronic door lock, went through 3 sets of keys and still was unreliable.

“Friendly staff, excellent location to Colonial Williamsburg.”

Aug 6, 2008 by Leslie from Dumfries, VA
Overall Rating: 5
Cleanliness:[8] • Staff:[2] • Location:[10]

• Comfortable beds, good location.

“There was only one person on duty when we arrived on a Friday night and we had to wait to check in. The room they gave us smelled musty and sprayed with too much air freshener. The second room was better but did not come without a long wait.”

Jul 28, 2008 by Michael from East Freetown, MA
Overall Rating: 8
Cleanliness:[6] • Staff:[9] • Location:[9]

• Good stay for the money.
• Carpets were stained and room smelled old.

“Office staff very courteous and helpful but rooms need upgrading.”

Jul 14, 2008 by Tracy from Trenton, GA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• Location, friendly.
• Disorganized with getting us into a room.

“Was a nice place to stay not far from Williamsburg. People were very friendly, just a bit disorganized.”

Jun 4, 2008 by Linda M. from Virginina Beach, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff and Management were awesome. Everyone was friendly and accommodating.
• I was a little disappointed in the breakfast buffet, But only that everything else was wonderful.

“I was amazed when even the General Manager came to greet me and gave me his business card just in case there was anything he could do for us. The front desk personal were professional and beyond helpful with every need. Every employee I came in contract with except for one greeted me with a smile and asked if I needed anything. I was with my elderly friend and the maids even helped her into the room when I was not with her. The maintenance man came in and showed her how to work the remote and he was wonderful with her and very understanding to her needs (she could not figure out the remote and how it worked on the TV). The location is awesome and the grounds, facilities, and the room were very clean and organized. I loved this hotel and would like to stay there again. Again very impressed with the staff.”

Jun 2, 2008 by Cary from Palmyra, PA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[10]

• Terrific heated indoor pool.
• Construction in the room next door, noisy.

“Overall, it was a nice hotel. I am disappointed that the Four Points Sheraton tried to bill us an additional $ as we did not purchase any extra amenities. We did not dine there, order movies, order room service, etc.”

May 31, 2008 by Kevin from Strongsville, OH
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location.
• Smallish rooms.

“Great location, nice amenities and wonderful staff. The hotel layout is a bit odd as depending on your room you may have a long walk from the car. All in all a great hotel for a great value.”

May 30, 2008 by Nate from Phoenix, AZ
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[8]

• The rooms were newly renovated - to decent looking decor.
• The lobby and hallways smelled badly - a weird mix of cigarette smoke and nasty cleaner.

“This was definitely nothing special. But for the price, we cannot complain. It was the right location and a place to lay our heads at night. Although we had double beds (I think they claimed were queens) that were way too small for my wife and I.”

May 26, 2008 by Sarah from Muskegon, MI
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• Right across street from colonial Williamsburg.
• Very noisy at night - terrible doors that kept no sound out! No breakfast.

“We had very good service at this hotel! We have a baby and needed a refrigerator for the baby food and they gave us one! The only problem was the loud junior high/highschoolers at night. The doors must have been thin or something because we could hear everything that happened in the hall. But the front desk was very accommodating and offered to move us to a different room if the noise got to be too loud. We loved the location! Right across the street from where colonial Williamsburg started across the street was a beautiful fenced in pasture for horses. Our little boys loved it! We were close enough to walk right into colonial Williamsburg every day! This hotel is somewhere we would definitely stay again! Free wireless bottled water for free the only thing they could do differently was to serve a free continental breakfast. We missed having that available!”

May 25, 2008 by Tina from Gold Hill, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location.
• Nothing.

“Clean, nice place for overnight stay.”

May 23, 2008 by Larry from Irving, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Comfortable. Attractive.
• Bath was very small. Sink was in with shower/bath.

“Good appearance. Good neighborhood. Nice room but small bath area. Sink on one side of commode and shower on other side of commode. I prefer a sink and mirror outside of toilet/shower area so two people can get ready at the same time. Overall, we enjoyed our stay.”

May 22, 2008 by Peter T. from Chevy Chase, MD
Overall Rating: 2
Cleanliness:[3] • Staff:[8] • Location:[10]

• Staff.
• Extremely noisy guest rooms and very uncomfortable beds in the 2 bedroom apts.

“We stayed on floor 3 ad the rooms were extremely noisy from hallway; staff moved us to a 2 bedroom apartment and you could hear everything from the upstairs guest on the 2nd level and the king bed was extremely uncomfortable.”

May 22, 2008 by Sarah from Harrisburg, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The hotel was in a great location right between the downtown colonial area and Busch gardens.
• The water pressure wasn't the best.

“Our stay was great. The hotel provided coffee, danishes and apples daily. They also have a computer with a printer in the main lobby for guests to use. Overall, we enjoyed our stay and would definitely stay here again.”

1 of 1 people found this review helpful.

May 17, 2008 by Kent from Gilbertsville, PA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• I liked the location and the pool for the children.
• There was an overly loud group (probably a junior high trip).

“The hotel was clean and presentable. The staff was helpful and the check in/out was easy. The location was convenient for our purposes. Overall our stay was very good.”

May 11, 2008 by Ashley from Dudley, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was very friendly and helpful.
• Restaurant was overpriced, food mediocre, should've got the wings as another guest suggested.

“Room was small, but clean and comfortable. Staff very friendly and helpful. When were departing and I had forgotten something, the maid rushed it out to the car to me. Wouldn't recommend the restaurant, it was expensive and my husband and I were not impressed with the food or service there.”

May 9, 2008 by Carly from Lititz, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Nice but not as good as Marriotts I usually stay at.

“Satisfactory/nice.”

May 6, 2008 by Anna from Schofield, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• High quality bedding and wireless internet connections.
• TV remote did not get major network stations. Ice machine on our floor out of order for the 2 days we were there.

“High quality older hotel with a great pool and whirlpool, and wireless internet in the room.”

Apr 30, 2008 by Trina from Silver Spring, MD
Overall Rating: 4
Cleanliness:[7] • Staff:[10] • Location:[7]

• The staff was extremely friendly and helpful.
• There were a number of small issues with the room: the closet door was broken, the remote control for the TV didn't work, the mattress was sagging.

“The hotel met my basic expectations. The room was clean and the staff was great. However, one of the beds in the room desperately needed a new mattress! The hotel is located beside Colonial Williamsburg and a short drive from tons of restaurants. I would recommend that visitors request a room away from the pool if staying at this hotel in the spring when school groups are in town. There were groups of about 100 children (not an exaggeration) in the pool both nights of my stay. My room was on the pool level and the window was only about 5 feet from the pool enclosure, so I was subjected to their howls of pleasure until 10:00 p.m. (pool closing time) each night.”

Apr 30, 2008 by Elizabeth from Raleigh, NC
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[9]

• Very convenient to Williamsburg attractions.
• The room was a little shabby and the TV was not working for movie selection.

“They were outdated and not at all what I am used to from a Sheraton. I haven't stayed in a Sheraton Four Points, so maybe this is standard.”

Apr 28, 2008 by Tamar from Montclair, NJ
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• The staff was extremely kind and helpful.
• The pool hours were too limited.

“I would recommend this hotel to a family of four. The type of accommodation we had would not be big enough for more than four people. I was mistakenly under the impression that there would be a free refrigerator in our room, it was possible to rent one for $10/day, and that there would be a kitchenette.”

Apr 27, 2008 by Christine from Wakefield, MA
Overall Rating: 1
Cleanliness:[1] • Staff:[8] • Location:[8]

• Front desk staff tried to be helpful.
• Everything.

“I very rarely find a room that is so dirty I won't stay in it, but this hotel definitely fit that description. We changed rooms once with little to no improvement, so checked out and did not stay here. It gives Sheraton a bad name, and I always thought I could trust Sheraton a star rating is way off.”

Apr 20, 2008 by Sandra from Jacksonville, FL
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[10]

• Restaurant and lounge on site, offers room service and has a visitors channel.
• The heated pool was warmer than the Jacuzzi and rooms are noisy.

“Within walking distance of Historic Williamsburg. Most of the staff was quite pleasant.”

Apr 18, 2008 by Bevin from Oceanside, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[4] • Location:[10]

• The pool.
• The staff was ghetto and not always attentive, long wait at check in room not ready.

“It is a nice hotel with comfortable rooms.”

Apr 18, 2008 by Amber from Otego, NY
Overall Rating: 2
Cleanliness:[4] • Staff:[1] • Location:[7]

• The pool was nice.
• Fire alarm kept us up the first night. Poor housekeeping.

“This hotel was no where near the quality I would have expected. The fire alarm went off at 2 am and we had to evacuate until after 4. Then it continued to go off until after 9 the next morning. Housekeeping never came to clean our room the next day until 7:30 at night. They left us a broken glass and never replaced it. There was no fridge or microwave in the room. Room was very small and plain. Dining prices were outrageous. There was also no complimentary breakfast.”

Apr 17, 2008 by Barb from Slingerlands, NY
Overall Rating: 5
Cleanliness:[5] • Staff:[8] • Location:[9]

• Location.
• Dated and dingy due to its age.

“Nothing too exciting.”

Apr 16, 2008 by Marilyn from Ridgefield, CT
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[9]

• Management.
• Room not made up and other instance.

“This is a fairly rated 2-1/2* hotel. Hotel is clean and beds comfortable. It is in the heart of tourist land. A couple of issues which occurred were handled by the manager in a very professional manner.”

Apr 14, 2008 by Hyunmuk from Fishkill, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Good swimming pool.
• Bed condition is not perfect.

“I think I had bad scene room where faces swimming pool. So I couldn't open window curtain, it was dark world.”

Apr 10, 2008 by Richard from Richmond, VA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• We loved the look of the hotel. Friendliness and helpful.
• The TV remote would not work properly. Light fixture did not work.

“My husband and I were very pleased with this hotel and would stay again.”

Apr 7, 2008 by Patricia from Miami, FL
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location - Right in Colonial Williamsburg.
• No breakfast, no microwave nor fridge in room.

“Hotel was pleasant but did not offer amenities of other hotels. No breakfast, no microwave, no fridge. 24 hour coffee shown but not available. They did have a bowl of apples at the reception. The location is great and we found out after arriving that we could have got a discount at Colonial Williamsburg by showing our room key.”

Apr 7, 2008 by Douglas from Rocky Point, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location was excellent for the area we were visiting.
• Bathtub and sink/vanity in the same room.

“Our stay was good; we were well accommodated on room service. Would most likely stay there again if visiting the area again.”