User Reviews for Four Points New Orleans Airport

Research User Reviews for Four Points New Orleans Airport (1-20 of 110)

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Oct 18, 2009 by Bonnie from Lafayette,LA
Overall Rating: 8

• The bed was very comfortable.
• Small bathroom and no blow dryer in bathroom.

“Bonnie was very helpful upon check in. There was a party going on downstairs. With loud music,but I did not hear any of that in my room which was good. The trash can in my room was not emptied just over looked. The bathroom was very small with no blow dryer, but it was clean. The room was a little tight...but I did like the fact that there was a balcony as my friend smokes and he could step outside on the balcony to smoke and not have to leave the room. If you are just looking for a modern place to sleep that is comfortable and clean this is it.”

Jun 25, 2009 by Sarah from Zwolle,LA
Overall Rating: 9

• It was spacious, friendly, and good food.
• Did not have fridge in room.

“Very good. I would stay here again.”

May 1, 2009 by Cathy from Asheville,NC
Overall Rating: 10

• Good atmosphere and helpful staff.

“Pleasant stay and had shuttle to the airport.”

May 1, 2009 by Ron from Laurel,MS
Overall Rating: 9

• Nice lounge.
• Room service did not service the room even after talking to the front desk.

“Nice clean hotel. Breakfast was a little pricey but was okay. It is in a busy area but can not find much fault with this hotel.”

Apr 28, 2009 by Clover from Hayward,CA
Overall Rating: 4

• Easy parking.
• Very old, shower fixture rickety, HVAC smelled.

“I've stayed at many Priceline hotels. This was very poor quality.”

Apr 25, 2009 by Rudy from Phoenix,AZ
Overall Rating: 9

• Extremely friendly and helpful staff.
• Slow restaurant service.

“Excellent location for business travelers: quiet, free internet, conveniently located close to freeways and New Orleans' Airport.”

Apr 16, 2009 by Suzie from Brookhaven,MS
Overall Rating: 3

• Close to the airport.
• Too close to interstate, noisy, dirty.

“The sheets wouldn't stay on the squeaky, lumpy mattress and there were numerous cigarette burns in the bedspread, even though this is a 100% smoke-free hotel. The front desk staff was nice, friendly, but they can't help how nasty the room was. The carpet had multiple stains, the bathroom had tons of mold and mildew in the shower. Everything just felt nasty. I was traveling with my kids and I wouldn't let them walk around on the carpet without shoes. The door did not want to shut properly.”

Feb 26, 2009 by Toya from Houston,TX
Overall Rating: 8

• Comfortable beds and nice atmosphere.
• Noisy neighbors. I was too close to the elevator and people slammed their doors too hard, shook the whole room.

“The hotel itself, is great. The staff was great but the people who stayed there were not. I went during Mardi Gras. So I guess that contributed to all the noise from people getting off the elevators and the intoxicated people slamming their room doors all night.”

Feb 22, 2009 by Jeff from Ridgeland,MS
Overall Rating: 8

• Decent lounge and restaurant.
• Dirty floors, inefficient toilet.

“Nice place. However, the floors in the rooms need vacuuming and cleaning. Also, areas in front of the elevators had loose dirt that was not cleaned for a couple days. Many hotels seem to be lax in cleaning floors these days.”

Dec 21, 2008 by Kelly from Baton Rouge,LA
Overall Rating: 8

• The shuttle to the airport was very convenient, and the room was nice.
• I was disappointed that the hot tub was closed when I was at the hotel. I went to a concert and by the time I got back, it was closed and locked.

“The hotel was conveniently located right off the interstate and close to the airport. The staff at the front desk was nice. The room was clean and attractive. The only problem was that the hot tub closes too early! The shuttle service to the airport saved me money on a cab.”

Oct 27, 2008 by Bea
Overall Rating: 9

• Bed was very comfortable.
• Found hair in the bathroom.

“Overall the hotel was great. The bathroom was clean, but did find some stray hairs on the floor that didn't belong to us.”

Aug 11, 2008 by Deb from Stillwell, KS
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[7]

• The staff was extremely attentive.
• It's in need of a facelift.

“Great value for the price. I checked in my room and the door would not lock behind me. Maintenance was called and when they could not fix the staff placed me in another room and offered meal vouchers for the inconvenience. Hotel is in need of a remodel, but it's a good value for the money.”

Aug 11, 2008 by Gabriel from Ottawa, ON CA
Overall Rating: 4
Cleanliness:[8] • Staff:[4] • Location:[8]

• Nice appearance, good location.
• Air conditioning defective, unable to sleep.

“This hotel appears to be nice, and the staff was very pleasant. However, our sole reason for staying here was for the convenience of being near the airport for an early morning flight. Unfortunately, due to a malfunctioning air conditioning unit (it was half out of the wall), we were unable to sleep well and in the morning, our wake-up call did not take place. We had reserved a spot on the airport shuttle and it left without us despite the fact that we were only 2 minutes late (due to the missing wake up call). Thankfully the hotel arranged for the shuttle to take us to the airport as soon as it returned, but we were still later than we should have been to check in to our flight.”

Aug 7, 2008 by Amanda from Laplace, LA
Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[9]

• The front desk attendant went out of her way to make my stay fabulous.
• Television wasn't great. Poor quality. But no biggie.

“Great hotel, great value, will always stay here when the opportunity arises.”

Jul 21, 2008 by Bill from West Chester, PA
Overall Rating: 4
Cleanliness:[8] • Staff:[8] • Location:[8]

• Nice work area in room.
• A/C in room and hallway corridor wasn't working.

“I was checked into a room on the 10th floor. The entire hallway on this floor was hot. The AC was not operating very well. Upon entering my room, it was even hotter than the hallway. I had service come up and check it out. After 1.5 hours it still wasn't cooling the room. So, I had to change rooms. Staff was accommodating, however, it was still a major inconvenience.”

Jul 20, 2008 by Mike from Broussard, LA
Overall Rating: 2
Cleanliness:[5] • Staff:[7] • Location:[5]

• Staff was friendly.
• 4 fire alarms in middle of night, 250 soccer placers in hotel.

“One of the worst nights in a hotel in 25 years. The fire alarm went on 4 times in the middle of night, had 250 Soccer player in hotel for tourney, restaurant closed for breakfast for private function. Bad experience!”

Jul 20, 2008 by Toby from Summerville, SC
Overall Rating: 1
Cleanliness:[5] • Staff:[3] • Location:[8]

• Location to airport.
• Staff this night, couldn't get any sleep.

“I have stayed here before without problems. what happened? I will not stay here again. If it means using hotel.com, then I will. I wasted my money this time by accepting this motel. Very disappointed.”

Jul 14, 2008 by Angela from Jackson, MS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I enjoyed how it was close to the French Quarter but not in the traffic.
• Everything was great.

“I loved my stay.”

Jul 11, 2008 by Patrice from Houston, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Cleanliness, convenience, friendly staff.
• Room was smaller than expected.

“The hotel staff was great! The facility was very clean and conveniently located to everything! I will recommend this hotel to family members and friends.”

Jul 3, 2008 by Tammy from Powder Springs, GA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[9]

• I liked the location. It was in a good area surrounded by restaurants and shopping centers.
• The hotel room was not very clean and the carpet had a lot of stains and slight smell. Walls & ceilings looked damaged - not sure if because of hurricane.

“I was a little disappointed with this being rated a 3 star hotel. The room did not look very clean and the walls, ceilings looked crumpy. The carpet also had a lot of stains and a slight odor. However, the fitness center was nice and the hotel is located in a good area for shopping and eating out. There are a lot of restaurants to go to and it is not far from the French Quarters and other attraction areas.”

Jun 30, 2008 by Simone from Dallas, GA
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[9]

• I liked the comfort ness of the bed and pillows, very cozy.
• I didn't like the bathroom, it wasn't very clean and the tub stopped up when showering.

“I think my experience at this hotel was okay. The hotel is not a new hotel, but I think for the most part, the up keep was okay. I liked the comfort ness of the bed, I felt like I was sleeping in my bed. I did not like that the bathroom was not very clean, nor was the carpet. I would rate this hotel a 2.5 star instead of a 3 star.”

Jun 8, 2008 by Mark from Raceland, LA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Pool area was nice.
• Ceiling had torn spots on it.

“Courteous staff, nice lobby area, A/C was not blowing through the whole vent system.”

May 20, 2008 by Liem from West Des Moines, IA
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[4]

• Nothing that I can think of.
• Dirty room. Bad service.

“Will not recommend to anybody.”

May 10, 2008 by Jackie from Rochester, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very nice hotel with an excellent location near airport.
• Near highway, so there is some traffic noise and bright lights.

“Staff was extremely pleasant.”

May 7, 2008 by Kyle from Sacramento, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[9]

• Pool and hot tub.
• Too few towels in room.

“Nice updated hotel, close to airport, hip lounge and restaurant.”

May 6, 2008 by Bill from Murfreesboro, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Very friendly and had an outside security guard all night.
• The entrance is hard to find with paint rope.

“This hotel is located in a good place outside the city. They exercise room very good. People are working hard to be friendly. Room good for working in.”

May 6, 2008 by Jen from Houston, TX
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[7]

• Good location for a business traveler.
• Half hearted remodel .

“Their remodel was not done with 100% effort, paint over mold and new towels does not make a new hotel! Cool lobby, but this is a Four Points Concept, not this hotel.”

May 3, 2008 by Dr. D. from Columbus, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked the free wireless connection and the free printing. The location was convenient to the airport and the interstate.
• The air-conditioning was loud and difficult to modulate. I was either hot if I turned it off, or cold if I turned it on.

“This hotel is a great price. It was conveniently located near the airport and other shopping. Access to the interstate was convenient as well and it is very easy to get to the city. The rooms were very clean. The bed was comfortable. The hotel in general was very clean and comfortable. The front desk staff was courteous and helpful. I enjoyed my stay and will try to stay there when I come back to New Orleans.”

Apr 29, 2008 by Cheryl from Lees Summit, MO
Overall Rating: 2
Cleanliness:[2] • Staff:[7] • Location:[3]

• Friendly staff.
• The water pressure in the hotel was horrible and barely warm.

“The staff was friendly. However, this hotel was not clean, the water was barely warm (not hot as any reasonable person would expect to have), and very little water pressure which made it difficult to take a shower. .”

Apr 28, 2008 by Dale from Hazlehurst, MS
Overall Rating: 0
Cleanliness:[9] • Staff:[8] • Location:[8]

• Size of room, comfort of bedding.
• No smoking, elevators working poorly.

“Great experience, made me want to return & use more of the services, pool area & etc.”

Apr 24, 2008 by Karen R. from Kalispell, MT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[6]

• That it had free parking. Also a great pool, hot tub.
• The I 10 was right by my room and it was to much noise from the traffic.

“I would stay here again. Just request a room away from the I 10. but if you stay here you need a car, very easy to get around in a great location.”

Apr 15, 2008 by Lisa from Grand Rapids, MI
Overall Rating: 3
Cleanliness:[4] • Staff:[4] • Location:[7]

• I didn't change hotels because it was convenient.
• The room carpet was dirty & hallways were dingy not a 3 star location.

“The hotel needs to be painted and rooms upgraded before it can be listed as a 3 star hotel. In its current condition it is a 1-1/2 or 2 star at the most. I could tell it used to be better, the elevators were VERY slow and at least one was always not working. My room key stopped working several times. The room was clean but dingy with stained carpet and trash on the balcony.”

Apr 13, 2008 by Lanetha from Atlanta, GA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[7]

• The staff was the greatest. It was my husbands birthday and they gave him a card and cookies.
• The room needed a little cosmetic work but for the most part it was nice.

“If I had to stay again I would stay here. It is a great hotel with great staff. It is close to the I-10 and the staff will point you in the right direction. The hotel is near local people so the restaurants don't cost as much as in the French Quarter.”

Mar 29, 2008 by Felix from Highland Park, IL
Overall Rating: 2
Cleanliness:[2] • Staff:[7] • Location:[3]

• Location.
• Room in poor condition; bathroom not clean; painted over mold.

“The room and bathroom has mold; my wife had an allergic reaction and I had to buy antihistamine for her during our 2 day stay. She did not recover until 1 day after leaving the hotel. I do not recommend this hotel for anyone.”

Mar 24, 2008 by Scott from Broken Arrow, OK
Overall Rating: 2
Cleanliness:[4] • Staff:[2] • Location:[8]

• Will not stay there again.

“On arrival was told that there were no rooms available. They put us up at another Sheraton. Was told to come back next day to get room after 12:00 noon. Arrived at 1:00 and was told to come back after 3:00. Had to get manager on phone to get room. Room had ceiling paint peeling, falling on floor and toilet leaked on floor.”

Mar 22, 2008 by Larry from Elburn, IL
Overall Rating: 5
Cleanliness:[8] • Staff:[2] • Location:[8]

• Location to the airport.
• Staff did not follow through on agreement of service.

“This is an older hotel and has a bit of an odor of mildew in the lobby area. The floors on the first floor were slanted, giving an impression of a lesser quality. The staff, although friendly, did not follow through with completing requested tasks even after multiple calls. The room was clean, neat, but small for a king sized bed. Due the price, this hotel is acceptable. However, will not seek it out on a return trip to New Orleans.”

Mar 17, 2008 by Debbie from Nashville, TN
Overall Rating: 9
Staff:[10] • Location:[10]

• Very nice lobby, very friendly staff.
• Hotel overbooked, transferred us to a Days Inn.

“I presented to the hotel at approx. 8pm. They had overbooked the hotel and found a room a few miles away at a Days Inn. Though they purchased the room for me. I will not be staying at the 4 Points Sheraton again.”

Mar 15, 2008 by James from Baton Rouge, LA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[6]

• Room service was prompt and staff was very friendly.
• Food was not good. Strip steak was not good for the price.

“The sheets did not smell all that fresh. It was not that big of a deal. The only thing I was especially unhappy with was the meal I ordered. The N.Y Strip steak was charred. I was not pleased at all with the meal.”

Mar 15, 2008 by Robin from Vicksburg, MS
Overall Rating: 8
Cleanliness:[6] • Staff:[9] • Location:[9]

• Location.
• Old and run down.

“Location, just off the interstate and convenient to dining and shopping, but the hotel is past due a remodel.”

Mar 15, 2008 by Warren J. from Martinez, GA
Overall Rating: 4
Cleanliness:[7] • Staff:[5] • Location:[6]

• The Desk Clark was very nice.
• Sloe elevator was very slow.

“I asked to be placed down town and I was put at the airport. If you do not have any hotel down town you should not have book me away from where I asked to be. You owe me from not keeping to the agreement that we had.”

Mar 10, 2008 by Joyce from Scott City, MO
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• Staff was friendly, Room was clean.
• Parking was limited and not especially well lit.

“Family friendly hotel-older hotel, remodeled, but clean. Easy to get to. Staff was friendly and easy to work with. Several restaurants nearby.”

Feb 28, 2008 by B from Mesa, AZ
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[8]

• Shuttle to airport.
• This is an older property that is either getting renovated or needs it.

“The hotel is close to the airport, not that far from downtown.”

Feb 17, 2008 by James from Lakewood, CO
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[7]

• It was close to the airport, they have shuttle service.
• Noisy.

“This hotel looks as if it went through a recent remodel, however many of the finishing touches were not done. The air conditioner was only partially installed I could see day-light around the edges which most likely let a lot of the road noise in the room. The pop-corn ceiling was scary to look at; with old pieces ready to fall off.”

Jan 3, 2008 by Carrie from Myrtle Beach, SC
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[8]

• Convenient to airport.
• Hotel looked old inside and out.

“Hotel was convenient to airport. Tried to update in rooms but you could really tell this used to be another hotel. Needs more upgrades. Staff was friendly.”

Dec 3, 2007 by Katie from Queen Creek, AZ
Overall Rating: 4
Cleanliness:[7] • Staff:[3] • Location:[7]

• Size and comfort of room.
• Terrible food & late shuttle.

“At first glance, we were very happy with the hotel and the staff. However, when he had to wait 45 minutes for the shuttle they promised in five and we had to send out food back because it was burnt, we got frustrated. The final straw when we were checking out at 6:30am, the elevators broke. Lucky we were on the 2nd floor.”

Nov 28, 2007 by Nola_Clap from Desoto, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location, free drinks coupons.
• No complimentary breakfast.

“The hotel was located close to highway & restaurants were plentiful & near. Drive to/from Downtown was easy from this location.”

Nov 23, 2007 by Mark A. from Birmingham, AL
Overall Rating: 6
Cleanliness:[5] • Staff:[6] • Location:[6]

• The bed was quite comfortable, quiet room despite nearby freeway.
• Not enough parking with "Latin Night" on Saturday. Almost didn't get a spot. Noisy all night in parking lot with yelling and honking.

“First impression was good with nice looking lobby and restaurant/bar area. But rugs in hallways looked old and worn. Room was small but bed was quite comfortable. Pillow cases were see through because they were so badly worn out that was a bit disgusting, as was hair on the floor in the bathroom. Shower had good water pressure. Warned that "Latin night" would take place on Saturday and that there might not be enough parking. Never heard of a party going from 11 pm till 4 am. We got back to the hotel by 8 pm but could barely find a spot. Thank heaven we didn't hear the party, but between 2-4 am, there was lots of noise in the parking lot below with honking and yelling. The next morning, the lot was practically empty. Seems crazy that they wouldn't make sure the guests had reserved spots first.”

Nov 10, 2007 by Jim from Little Rock, AR
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[5]

• Leaving.
• It was dirty, extremely unpleasant odor throughout like dead fish.

“I would not recommend this hotel to anyone. It does not meet the standards of a typical Sheraton.”

Oct 29, 2007 by Drew from Souderton, PA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• Recently renovated rooms were much improved over my last stay at this hotel.
• Very slow elevators.

“Recent room upgrades, and convenient to airport location.”

Oct 27, 2007 by Robin from Atlanta, GA
Overall Rating: 1
Cleanliness:[4] • Staff:[8] • Location:[9]

• Very convenient.
• Music on site too loud.

“This is not a three star hotel!”