User Reviews for Four Points New Orleans Airport

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Jun 30, 2008 by Simone from Dallas, GA
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[9]

• I liked the comfort ness of the bed and pillows, very cozy.
• I didn't like the bathroom, it wasn't very clean and the tub stopped up when showering.

“I think my experience at this hotel was okay. The hotel is not a new hotel, but I think for the most part, the up keep was okay. I liked the comfort ness of the bed, I felt like I was sleeping in my bed. I did not like that the bathroom was not very clean, nor was the carpet. I would rate this hotel a 2.5 star instead of a 3 star.”

Jun 8, 2008 by Mark from Raceland, LA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Pool area was nice.
• Ceiling had torn spots on it.

“Courteous staff, nice lobby area, A/C was not blowing through the whole vent system.”

May 20, 2008 by Liem from West Des Moines, IA
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[4]

• Nothing that I can think of.
• Dirty room. Bad service.

“Will not recommend to anybody.”

May 10, 2008 by Jackie from Rochester, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very nice hotel with an excellent location near airport.
• Near highway, so there is some traffic noise and bright lights.

“Staff was extremely pleasant.”

May 7, 2008 by Kyle from Sacramento, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[9]

• Pool and hot tub.
• Too few towels in room.

“Nice updated hotel, close to airport, hip lounge and restaurant.”

May 6, 2008 by Bill from Murfreesboro, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Very friendly and had an outside security guard all night.
• The entrance is hard to find with paint rope.

“This hotel is located in a good place outside the city. They exercise room very good. People are working hard to be friendly. Room good for working in.”

May 6, 2008 by Jen from Houston, TX
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[7]

• Good location for a business traveler.
• Half hearted remodel .

“Their remodel was not done with 100% effort, paint over mold and new towels does not make a new hotel! Cool lobby, but this is a Four Points Concept, not this hotel.”

May 3, 2008 by Dr. D. from Columbus, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked the free wireless connection and the free printing. The location was convenient to the airport and the interstate.
• The air-conditioning was loud and difficult to modulate. I was either hot if I turned it off, or cold if I turned it on.

“This hotel is a great price. It was conveniently located near the airport and other shopping. Access to the interstate was convenient as well and it is very easy to get to the city. The rooms were very clean. The bed was comfortable. The hotel in general was very clean and comfortable. The front desk staff was courteous and helpful. I enjoyed my stay and will try to stay there when I come back to New Orleans.”

Apr 29, 2008 by Cheryl from Lees Summit, MO
Overall Rating: 2
Cleanliness:[2] • Staff:[7] • Location:[3]

• Friendly staff.
• The water pressure in the hotel was horrible and barely warm.

“The staff was friendly. However, this hotel was not clean, the water was barely warm (not hot as any reasonable person would expect to have), and very little water pressure which made it difficult to take a shower. .”

Apr 28, 2008 by Dale from Hazlehurst, MS
Overall Rating: 0
Cleanliness:[9] • Staff:[8] • Location:[8]

• Size of room, comfort of bedding.
• No smoking, elevators working poorly.

“Great experience, made me want to return & use more of the services, pool area & etc.”

Apr 24, 2008 by Karen R. from Kalispell, MT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[6]

• That it had free parking. Also a great pool, hot tub.
• The I 10 was right by my room and it was to much noise from the traffic.

“I would stay here again. Just request a room away from the I 10. but if you stay here you need a car, very easy to get around in a great location.”

Apr 15, 2008 by Lisa from Grand Rapids, MI
Overall Rating: 3
Cleanliness:[4] • Staff:[4] • Location:[7]

• I didn't change hotels because it was convenient.
• The room carpet was dirty & hallways were dingy not a 3 star location.

“The hotel needs to be painted and rooms upgraded before it can be listed as a 3 star hotel. In its current condition it is a 1-1/2 or 2 star at the most. I could tell it used to be better, the elevators were VERY slow and at least one was always not working. My room key stopped working several times. The room was clean but dingy with stained carpet and trash on the balcony.”

Apr 13, 2008 by Lanetha from Atlanta, GA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[7]

• The staff was the greatest. It was my husbands birthday and they gave him a card and cookies.
• The room needed a little cosmetic work but for the most part it was nice.

“If I had to stay again I would stay here. It is a great hotel with great staff. It is close to the I-10 and the staff will point you in the right direction. The hotel is near local people so the restaurants don't cost as much as in the French Quarter.”

Mar 29, 2008 by Felix from Highland Park, IL
Overall Rating: 2
Cleanliness:[2] • Staff:[7] • Location:[3]

• Location.
• Room in poor condition; bathroom not clean; painted over mold.

“The room and bathroom has mold; my wife had an allergic reaction and I had to buy antihistamine for her during our 2 day stay. She did not recover until 1 day after leaving the hotel. I do not recommend this hotel for anyone.”

Mar 24, 2008 by Scott from Broken Arrow, OK
Overall Rating: 2
Cleanliness:[4] • Staff:[2] • Location:[8]

• Will not stay there again.

“On arrival was told that there were no rooms available. They put us up at another Sheraton. Was told to come back next day to get room after 12:00 noon. Arrived at 1:00 and was told to come back after 3:00. Had to get manager on phone to get room. Room had ceiling paint peeling, falling on floor and toilet leaked on floor.”

Mar 22, 2008 by Larry from Elburn, IL
Overall Rating: 5
Cleanliness:[8] • Staff:[2] • Location:[8]

• Location to the airport.
• Staff did not follow through on agreement of service.

“This is an older hotel and has a bit of an odor of mildew in the lobby area. The floors on the first floor were slanted, giving an impression of a lesser quality. The staff, although friendly, did not follow through with completing requested tasks even after multiple calls. The room was clean, neat, but small for a king sized bed. Due the price, this hotel is acceptable. However, will not seek it out on a return trip to New Orleans.”

Mar 17, 2008 by Debbie from Nashville, TN
Overall Rating: 9
Staff:[10] • Location:[10]

• Very nice lobby, very friendly staff.
• Hotel overbooked, transferred us to a Days Inn.

“I presented to the hotel at approx. 8pm. They had overbooked the hotel and found a room a few miles away at a Days Inn. Though they purchased the room for me. I will not be staying at the 4 Points Sheraton again.”

Mar 15, 2008 by James from Baton Rouge, LA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[6]

• Room service was prompt and staff was very friendly.
• Food was not good. Strip steak was not good for the price.

“The sheets did not smell all that fresh. It was not that big of a deal. The only thing I was especially unhappy with was the meal I ordered. The N.Y Strip steak was charred. I was not pleased at all with the meal.”

Mar 15, 2008 by Robin from Vicksburg, MS
Overall Rating: 8
Cleanliness:[6] • Staff:[9] • Location:[9]

• Location.
• Old and run down.

“Location, just off the interstate and convenient to dining and shopping, but the hotel is past due a remodel.”

Mar 15, 2008 by Warren J. from Martinez, GA
Overall Rating: 4
Cleanliness:[7] • Staff:[5] • Location:[6]

• The Desk Clark was very nice.
• Sloe elevator was very slow.

“I asked to be placed down town and I was put at the airport. If you do not have any hotel down town you should not have book me away from where I asked to be. You owe me from not keeping to the agreement that we had.”

Mar 10, 2008 by Joyce from Scott City, MO
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• Staff was friendly, Room was clean.
• Parking was limited and not especially well lit.

“Family friendly hotel-older hotel, remodeled, but clean. Easy to get to. Staff was friendly and easy to work with. Several restaurants nearby.”

Feb 28, 2008 by B from Mesa, AZ
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[8]

• Shuttle to airport.
• This is an older property that is either getting renovated or needs it.

“The hotel is close to the airport, not that far from downtown.”

Feb 17, 2008 by James from Lakewood, CO
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[7]

• It was close to the airport, they have shuttle service.
• Noisy.

“This hotel looks as if it went through a recent remodel, however many of the finishing touches were not done. The air conditioner was only partially installed I could see day-light around the edges which most likely let a lot of the road noise in the room. The pop-corn ceiling was scary to look at; with old pieces ready to fall off.”

Jan 3, 2008 by Carrie from Myrtle Beach, SC
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[8]

• Convenient to airport.
• Hotel looked old inside and out.

“Hotel was convenient to airport. Tried to update in rooms but you could really tell this used to be another hotel. Needs more upgrades. Staff was friendly.”

Dec 3, 2007 by Katie from Queen Creek, AZ
Overall Rating: 4
Cleanliness:[7] • Staff:[3] • Location:[7]

• Size and comfort of room.
• Terrible food & late shuttle.

“At first glance, we were very happy with the hotel and the staff. However, when he had to wait 45 minutes for the shuttle they promised in five and we had to send out food back because it was burnt, we got frustrated. The final straw when we were checking out at 6:30am, the elevators broke. Lucky we were on the 2nd floor.”

Nov 28, 2007 by Nola_Clap from Desoto, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location, free drinks coupons.
• No complimentary breakfast.

“The hotel was located close to highway & restaurants were plentiful & near. Drive to/from Downtown was easy from this location.”

Nov 23, 2007 by Mark A. from Birmingham, AL
Overall Rating: 6
Cleanliness:[5] • Staff:[6] • Location:[6]

• The bed was quite comfortable, quiet room despite nearby freeway.
• Not enough parking with "Latin Night" on Saturday. Almost didn't get a spot. Noisy all night in parking lot with yelling and honking.

“First impression was good with nice looking lobby and restaurant/bar area. But rugs in hallways looked old and worn. Room was small but bed was quite comfortable. Pillow cases were see through because they were so badly worn out that was a bit disgusting, as was hair on the floor in the bathroom. Shower had good water pressure. Warned that "Latin night" would take place on Saturday and that there might not be enough parking. Never heard of a party going from 11 pm till 4 am. We got back to the hotel by 8 pm but could barely find a spot. Thank heaven we didn't hear the party, but between 2-4 am, there was lots of noise in the parking lot below with honking and yelling. The next morning, the lot was practically empty. Seems crazy that they wouldn't make sure the guests had reserved spots first.”

Nov 10, 2007 by Jim from Little Rock, AR
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[5]

• Leaving.
• It was dirty, extremely unpleasant odor throughout like dead fish.

“I would not recommend this hotel to anyone. It does not meet the standards of a typical Sheraton.”

Oct 29, 2007 by Drew from Souderton, PA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• Recently renovated rooms were much improved over my last stay at this hotel.
• Very slow elevators.

“Recent room upgrades, and convenient to airport location.”

Oct 27, 2007 by Robin from Atlanta, GA
Overall Rating: 1
Cleanliness:[4] • Staff:[8] • Location:[9]

• Very convenient.
• Music on site too loud.

“This is not a three star hotel!”

Oct 13, 2007 by Marliese from Frisco, TX
Overall Rating: 7
Cleanliness:[3] • Staff:[9] • Location:[9]

• The staff was very friendly and helpful.
• My room was not very clean toilet had been used and not flushed previously.

“The overall experience was fine. I felt like we paid a bit much for what we got.”

Oct 12, 2007 by Toby from Summerville, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Bed, cleanliness.
• Nothing.

“Excellent close to airport. Has shuttle. Have stayed here before. Upscale, comfortable sleep number beds.”

Oct 1, 2007 by Martha from Lake Charles, LA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[9]

• Good location, clean, felt very safe.
• Carpet needs changing all over.

“A good place to stay because it is in a very good location.”

Sep 27, 2007 by Lawrence from Newport, NJ
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[7]

• Personnel were helpful and friendly.
• Bus service was slow.

“Excellent service by personnel. Hotel bar was great, serving a really good steak sandwich. The rooms were small but comfortable. The wireless was included in the cost.”

Sep 23, 2007 by Anthony from Edmond, OK
Overall Rating: 5
Cleanliness:[5] • Staff:[9] • Location:[10]

• Location.
• Room had a dirty toilet and roof leak above the tub.

“The hotel should not be classified like it is. It needs to be a lower classified hotel.”

Sep 2, 2007 by James from Saraland, AL
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• Location to the airport.
• Room deodorizer was overwhelming.

“Could use some interior upgrading.”

Sep 2, 2007 by Travis from Bridgeport, WV
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Beds were wonderful.
• Due for a renovation.

“One of the nicest hotels to stay at near the airport. Overall a pleasant stay. Very comfortable beds, free high speed internet.”

Aug 23, 2007 by Francine from Gainesville, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Nice clean hotel, loved the decor of the hotel.
• Only 1 elevator out of 3 worked. Very frustrating.

“The hotel is a very nice and clean hotel, wonderful staff, and nice location. Close to everything. I would stay at this hotel again.”

Aug 20, 2007 by Brenda from Glendale, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Friendly staff and easy parking.
• Elevators don't work and no hot water.

“Overall good location for business. Friendly staff and I like that there is a restaurant, bar, and pc available.”

Aug 12, 2007 by Richard from Lakeland, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• The eclectic style.
• Got stuck in the elevator.

“Really cool and hip type deco, nice pool, lounge & restaurant areas. Funky cool art and furniture. Staff very friendly and helpful.”

Aug 4, 2007 by Jeff from Silverhill, AL
Overall Rating: 6
Cleanliness:[5] • Staff:[5] • Location:[8]

• Comfortable beds.
• No cont. breakfast. Everything overpriced.

“It was OK but very overpriced for the type of hotel that it is and the shape that it is in.”

Jul 25, 2007 by Randy from Brandon, MS
Overall Rating: 0
Cleanliness:[7] • Staff:[10] • Location:[4]

• The staff was wonderful.
• The toilet wasn't flushed when we got to the hotel room.

“This hotel was ok for the price paid (but not a 3 star). The rooms are very small. But it was ok just to sleep in. I would not want to stay there with a family since there would be no room for the kids to even play. When we checked in the room door was ajar and there was an old "room service" tray outside the door. When we went in the toilet wasn't even flushed. The front desk gave us 2 free breakfast vouchers for our trouble.”

Jul 24, 2007 by Anthony from Kennesaw, GA
Overall Rating: 1
Cleanliness:[1] • Staff:[8] • Location:[8]

• The outside of the hotel was beautiful.
• The hotel was dirty and had an odor.

“I would not recommend this hotel to anyone. I have never been to a 3 star hotel that was more of a 1 star hotel. I don't know if the hotel didn't recovery from the hurricane or not. The smell was so bad; I had to check into another hotel.”

Jul 23, 2007 by Woody from Bandera, TX
Overall Rating: 8
Cleanliness:[7] • Staff:[10] •

• Front desk staff & management were very friendly.
• The lobby was just okay.

“All in all it was a value to me, & I would stay there again. All of the hotel associates were very friendly & made me feel that they were glad I stayed there.”

Jul 23, 2007 by Matthew from Ashland, VA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[7]

• Free Wi-Fi, comfortable beds.
• Not close enough to airport for an "airport" hotel.

“It was clear that they had taken steps to improve the hotel, but they appeared to be largely superficial design improvements. Beds were comfortable, however, and room was reasonably clean.”

Jul 14, 2007 by Denise from Kalamazoo, MI
Overall Rating: 9
Cleanliness:[6] • Staff:[10] • Location:[9]

• The staff responded quickly to problems.
• In the first room the phone didn't work, in the second room there was no remote and the floor was wet all over, third room nice but remote not working.

“It was easy to take the shuttle to and from the airport with this hotel. Some shopping and good restaurants are within walking distance. There is a good restaurant in the hotel and the staff was excelling in responding to problems. I would stay here again if I had the opportunity.”

Jul 11, 2007 by Melissa from London, OH
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• The most friendly and helpful staff I have met!
• Pool had to be closed because it was cloudy and we never got to swim on our 2 night stay.

“Helpful and friendly staff, always going beyond the expected. Decor was very pleasing - modern and sophisticated. Room was clean and comfortable. Great Experience.”

Jul 3, 2007 by Scott from Broussard, LA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[9]

• The pool was large and they had towels poolside.
• It didn't feel like a 3 star hotel. It was 2 Stars at best.

“The room was nice and the staff was friendly. The water in the pool was more green than blue, but it had been raining for several days prior. There was no Valet on duty and the parking was limited.”

Jul 1, 2007 by Toby from Summerville, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Cleanliness.
• Nothing.

“Very clean comfortable. Staff accommodating.”

Jun 29, 2007 by Robert from Dallas, TX
Overall Rating: 4
Cleanliness:[8] • Staff:[8] • Location:[7]

• Funky decor.
• Needs repairs to rooms.

“Took 3 rooms to find one that was at least acceptable. 1st no air conditioning, 2nd smelled like 3 day old shrimp or crabs, 3rd door latch broken & removed, front door was very ill fitting & in need of repair, closet door needed repair, no paper delivered in morning as with other rooms on our floor. Beds very comfortable.”