User Reviews for Quality Inn Hagerstown

Research User Reviews for Quality Inn Hagerstown (1-8 of 8)

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Jun 24, 2009 by Penny Conner from Colonial Heights,VA
Overall Rating: 1

• Close to shopping area.
• Bugs and smelled and employees not helpful.

“The hotel had a smell to it even though they said it was just remodeled. In the morning, I had bug bites on me from the room and had an allergic reaction bad and had to go to ER that day. When I got to the hotel, I asked front desk information about area and was not helpful at all.”

Feb 21, 2008 by Catherine from Cockeysville, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• People were friendly enough.
• Recliner was broken and there was no soap or shampoo.

“Hotel was nicely located on a major highway. Room was clean and workers were friendly enough. Was upset that there wasn't enough of soap or shampoo because I hadn't brought mine.”

Dec 15, 2007 by Bill from Va, VA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• Refrigerator and microwave in room.
• Difficult to regulate shower temperature.

“Hotel was fine with many extras for the price.”

Oct 8, 2007 by Garry
Overall Rating: 2

• Did not have internet service at the time. Unclean rooms and lobby.

“I would not recommend this hotel it smells funny. And the service was poor.”

Sep 4, 2007 by Martha from Martinsville, VA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[6]

• Room was quiet.
• Cheesy pillows, no remote for TV.

“Room was clean and in good condition. The bedding seemed a bit used and the pillows were uncomfortable/flat. The hotel overall was in need of attention - peeling wallpaper, worn carpet, etc. Continental breakfast was not monitored and food ran out.”

Aug 2, 2007 by Suzanne from Laurel, DE
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[1]

• Nothing about this hotel was liked!
• Everything right down to cleanliness.

“I would not recommend this hotel, it is in dire need of refurbishment, my room leaked, the bed and floor was soaked. I felt very dirty staying there!”

Jul 20, 2007 by Keena from Cuyahoga Falls, OH
Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff is very professional, but also very personable.
• The traffic around the hotel (downtown dc) killed me.

“This isn't a typical stay: The night we arrived, my disabled husband misjudged distance and fell in our room. He fractured 4 ribs in 5 places, which triggered other health problems, so he is actually still in a dc hospital (we live in Ohio) nearly a week later. Stressful situation, but the staff, including the loss prevention manager, the concierge and all the desk people more than rose to the occasion. They tended to my kids in the lobby, gave them free sundaes, while the paramedics got him up. By the time my husband was loaded in the ambulance, they had internet directions printed for me to the hospital. They were more than generous in accommodating me in my extended stay, more than kind when dealing with my less than typical comings and goings, more than compassionate in my stress. I had assured them that we weren't litigious and knew they weren't responsible for the accident. Had they asked me, I would have signed a waiver. They never did, and were not interested in my assurances - they were interested in my situation, not in the potential harm to them if I was that sort of person. I'm generally more comfortable in less fancy hotels, but this 4 star one has a place in my heart. Turns out there are real people behind those perfectly refined manners and polished appearances. Also, the new renovations are nice. Internet access is important to me, and they went to great lengths to help me make it work. The rooms are done in bold colors, but a dominant color is orange. Unfortunate choice, but they really are very nice, very clean, and the bed is very comfortable, I should have such a nice bed at home! For touring, lots of things are in walking distance. Maybe 2 miles from the white house & mall? Tourist shopping right ups the street on M. Shuttle service to the touring trolley. We would have really had a great time there.”

Jul 1, 2007 by Royce from Port Clinton, OH
Overall Rating: 3
Cleanliness:[3] • Staff:[6] • Location:[1]

• Cable TV.
• Breakfast was a disaster.

“There was torn cardboard in the cafe. There was very little choice in rolls, bread, etc. No effort was made to keep things filled. The room was clean but much worn. It is impossible to get into the parking lot if you are westbound on the highway. I would not stay there again.”