User Reviews for Holiday Inn Express Asheville-Biltmore

Research User Reviews for Holiday Inn Express Asheville-Biltmore (1-20 of 32)

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Oct 23, 2009 by Gary from Eugene,OR
Overall Rating: 3

• Good complimentary breakfast.
• Highway noise, uncomfortable chair, poor lighting.

“The noise form the highway was incrediable, I could even hear it when using my CPAP machine. Room was not comfortable, poor lighting. Difficult to get into and out of from the highway.”

Oct 14, 2009 by Caroline from Atlanta,GA
Overall Rating: 10

• Hotel staff.

“Excellent service & very nice new remodeled rooms. I was surprised at the low price compared to other hotels!”

Sep 23, 2009 by Nicole from Augusta,GA
Overall Rating: 10

• Decor, comfort, breakfast were all great!
• Exterior corridors.

“I was very impressed with the staff member who checked me in. He took the time to explain that my credit card was just being run for incidental expenses and that the room was already paid for through Priceline. This courtesy is rarely found.”

Aug 31, 2009 by Tobi from Mississauga,Canada
Overall Rating: 10

• Very chic and up to date, stylish, great location

“Easy access to Biltmore just off the highway. The rooms were excellent in cleanliness and quite new. They have just renovated and the rooms looked much like a boutique.”

Aug 25, 2009 by Mike from Garner,NC
Overall Rating: 10

• Good free breakfast.
• Nothing.

“Clean, good location, good food.”

Aug 24, 2009 by Faye from Lamar,SC
Overall Rating: 10

• Large room, most attractive & clean, nice bed linens with firm and soft pillows that were labeled.
• No negatives!

“We were amazed at the quality of the hotel considering the price. It was also located quite conveniently. After having read other reviews, we were not expecting much in the way of breakfast;however, we found the breakfast to be quite good with a wide choice of food items. Only brief encounters with the staff but they were most helpful and pleasant.Overall, it was the biggest bargain in lodging that we have encountered in a long time.”

Aug 18, 2009 by Michael from Fort Wayne,IN
Overall Rating: 9

• Great, clean and the room was really nice.
• The breakfast area could have been a bit bigger.

“The hotel was a nice place to stop for an overnight stay. We enjoyed the room very much.”

Aug 11, 2009 by Lori from Normal,IL
Overall Rating: 10

• It was close to the Biltmore we visited, the room was so clean and plenty of room.
• I can't say anything bad.

“This was a great hotel close to the Biltmore and was so clean, the breakfast was all you needed to start your day, great place.”

Aug 9, 2009 by Carolyn from White Marsh,MD
Overall Rating: 10

• Convenient & clean.
  
• Slightly noisy roadway in front of hotel.

“No problems, met expectations, good breakfast and comfortable beds.”

Aug 5, 2009 by Bryan from Knoxville,TN
Overall Rating: 8

• Great location, great hot breakfast, very clean
• Some staff members unfriendly, no microwave oven, not very romantic for couples

“Great experience overall. Inconvenient for longer than 1-2 nights because there is no microwave to reheat food. Great location and very clean.”

Jul 13, 2009 by Doug from Little Elm,TX
Overall Rating: 10

“Nice hotel, but the entrance was a little awkward, through the Texas Roadhouse parking lot.”

Jun 16, 2009 by Christy from West Milton,OH
Overall Rating: 6

• The bed was very comfortable.
• The driveway would be a nightmare in the winter!

“The hotel was over all nice for the star rating, decent location, although the driveway was steep. The beds were very comfortable and the rooms were small but clean, good for an overnight stay, but not a lengthy stay. The restaurant next door was great! You can get a 10% off coupon validated at the front desk. Overall not a bad stay.”

Jul 21, 2008 by Ruth from Hayesville, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Close to hospital for test the next morning.
• The entrance is hard to maneuver.

“We wanted a room close to Mission Hospital for my husband to have test early the next morning. We had a 2 hour drive to Asheville. The room was very acceptable.”

Jun 1, 2008 by James from Alexandria, VA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Convenience, value.
• Thin walls -- need earplugs to get good rest.

“Very convenient to Biltmore Village, cheap, good for stopping through for a night but pretty basic. Need earplugs to get good sleep, as the walls are thin.”

Apr 28, 2008 by Chad from Kingstree, SC
Overall Rating: 4
Cleanliness:[8] • Staff:[1] • Location:[8]

• Location, restaurant next door.
• Front desk rep team was not polite.

“The hotel has a great location. Having a restaurant next door was great. Front desk rep team was less than polite. No empathy or sympathy for our situation when we arrived and when asked about the receipt he was very condescending and rude.”

Mar 24, 2008 by James from Elizabethton, TN
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[7]

• King-size bed was very comfortable (firm).
• Nearly everything in the room was falling apart.

“The Good: Comfortable firm bed, nice towels, good central location between Biltmore and downtown. The Bad: Very noisy if your room faces the road, nearly everything in the room was falling apart (wallpaper peeling off, room door wouldn't latch without slamming it, bathroom door very difficult to open/close because it drug the floor, mold in the shower, new bathroom tile was poorly installed, carpet was soaking wet when we checked in at 7pm. Summary: This hotel was subpar for its two star rating. I would recommend any one of the other many other hotels in this same hot spot. I would NEVER stay at this hotel again.”

Jan 5, 2008 by Mary from Pikeville, KY
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[8]

• The beds were super comfortable.
• The parking situation was bad.

“Super comfortable beds. Convenient to downtown Asheville. Not enough parking. Cleaning service came at awkward times.”

Dec 1, 2007 by Arlene from Miami, FL
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[10]

• The location was excellent; close to the Biltmore Estate and easy access from the highway.
• The clerk at the check-in desk didn't seem to like his job - not one smile the entire stay.

“The hotel is well situated and clean, but the decor could use a bit of updating.”

Nov 5, 2007 by Donna from Georgetown, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The best thing was the bed. It was fantastic! You melted into it.
• Nothing!

“Location was great for visiting Biltmore estate. A very good restaurant was next door. The bed was incredible. Never had a bed away from home as nice and comfortable. Should have stayed longer in Asheville.”

Nov 4, 2007 by Jan from Rochester, NY
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[8]

• The breakfast selection was broad and the attendant overseeing it was extremely friendly and attentive.
• Toilet and shower room was small.

“Close to expressway and downtown. Hotel fully booked one night and not enough parking on site; had to park at adjacent restaurant and wasn't sure if my car would be towed over night. Can't say enough about how friendly and attentive the person was who oversaw the breakfast operation. Room was small.”

Oct 17, 2007 by Paul from Walworth, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean comfortable beds and nice breakfast.
• Nothing.

“Nice location in Asheville. Room and bed were clean and comfortable. Breakfast was equally nice. I very safe selection.”

Oct 11, 2007 by Gwendolyn B. from St. Charles, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very convenient location/very comfortable and clean room.
• I liked everything.

“You can still count on holiday inn to provide a clean, comfortable and affordable room with the added bonus of a very nice, complimentary breakfast.”

Aug 16, 2007 by Donna from Durham, NC
Overall Rating: 5
Cleanliness:[9] • Staff:[9] • Location:[5]

• Close proximity to the Biltmore Estate.
• The rooms were relatively small. Rooms were entered from the outside and parking was not convenient.

“Being a Holiday Inn Express, I automatically assumed that this hotel was a level two hotel. I was not very happy with the fact that the bathroom was tiny. One could hardly get into the bathtub/shower without stepping over the toilet. There was really no lobby. Rooms were accessed from the outside and many rooms on the front side of the hotel did not have parking directly outside the room. One had to carry luggage up the stairs. The location of the hotel, while close to the Biltmore Estate, was on a steep incline and on a busy, noisy highway.”

Jul 25, 2007 by Leah from Charlotte, NC
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[9]

• Location was great, bed was very comfortable!
• Room had a terrible smell.

“The location is wonderful, the bed was wonderful. Seems most mid to up-scale hotels are going to better beds with linens that are washed daily (including the comforter). The bed was great and that's so important for us!”

Jul 18, 2007 by Wesley from Jacksonville, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• I really liked the continental breakfast. They had a great selection of foods.
• The parking lot was really small. We have a big F-350 truck and it was a little hard to get into the parking lot in the back.

“The hotel was a little high in price, but I'm sure that is because it's the closest to the Biltmore house. Everything was great with the exception of having a small parking lot. We have a big extended cab F-350 and it was a little hard to park. Other than that the room was very clean and the staff was wonderful. I would recommend this hotel to other guest. Especially if your going to the Biltmore House. It's very close and there are lot's of places to eat at along hwy 25.”

Jul 3, 2007 by Victoria from Rougemont, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[6]

• The room was very clean and the beds were super soft.
• The shower rod looked like it was falling off.

“This hotel was in a decent location in Asheville, but it was set up on a hill that made it very hard to enter and exit their parking lot. It was right beside a Texas Roadhouse, which also made parking difficult during the evening (Texas Roadhouse customers parking in the hotel lot, etc). The new smart line of products in the Holiday Inn Express is wonderful.”

Apr 10, 2007 by Kimberly
Overall Rating: 9

• Very clean, comfortable, nice staff and excellent location.

“We have stayed at some other hotels near Biltmore and this has been the absolute best one yet hands down.”

Apr 8, 2007 by Philippa from Fayetteville, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Good location.
• Front rooms may hear road noise.

“Good value. Good location.”

Jan 1, 2007 by Robert from Myrtle Beach, SC
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• I booked 3 rooms, 2 for other family members and all we happy with their rooms.
• No complaints.

“We had a small family reunion at the hotel and they allowed us to use their breakfast lounge foran evening card game. We rearranged the tables and had a great evening. The breakfast the next morning was very nice with many choices.”

Sep 10, 2006 by Robert from Myrtle Beach, SC
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Very nice hotel in good location to the Biltmore Estate. The complimentary breakfast was exceptionally nice.
• No hot tub to relax in after a busy day visiting the Biltmore.

“The hotel was very close to the city's biggest attraction, the Biltmore Estate. It was nice and clean with a nice staff. The breakfast was one of the best with fruit, pastries, cereal, hard-boiled eggs, juices and yogurt.”

Aug 10, 2006 by Bill from Guntersville, AL
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[8]

• It was conveniently located to business.
• Air condition did not work properly making room damp.

“Typical Holiday Inn Express. Average place, little higher than average price. Good location for Baltimore Estate and other Asheville sights. So it is very convenient. Many area restaurants are close.”

Apr 13, 2006 by Margaret from Monteagle, TN
Overall Rating: 8
Staff:[10] • Location:[8]

• Location, comfort, cleanliness, nice breakfast.
• The entrance is difficult to manage.

“The hotel was fine. However, I parked in the lot where I was told to and when I came out both mornings, there were 2 trucks parked along the back of the single row parking for the hotel. They were parked so that it was very difficult to get my car out to leave for the day. In backing up, I misjudged the distance to the truck and bumped into it, not doing anything to the truck, but breaking the lens to the rear light on my car. I reported the presence of these trucks to the clerk, who just said they had a problem with that kind of thing happening, but didn't know what to do about it. I have a suggestion. If someone from the hotel staff walked to the parking at the back of the hotel, they would see the trucks there. In front of the hotel is a sign saying that illegal parkers will be towed. I suggest that towing these trucks just once would send the trucks to park elsewhere. My only complaint about the hotel is the amount of money it is going to cost to get my car light fixed. I would be happy to have you pass this comment on to the hotel.”

1 of 3 people found this review helpful.