User Reviews for Fairmont Copley Plaza

Research User Reviews for Fairmont Copley Plaza (1-20 of 478)

• Add Your Own Review »

Dec 10, 2009 by Fred from Brooklyn,NY
Overall Rating: 8

• Old world charm and elegance.
• It still is old and the bathrooms are outdated.

“They say its the sister hotel of the Plaza.”

Oct 31, 2009 by Kathy from El Cajon,CA
Overall Rating: 10

• The location was fab!
• Nothing.

“The Fairmont Copley was an excellent hotel. It was beautiful, and the rooms were in tip-top shape. They were modern and very comfortable. The location was absolutely perfect!”

Oct 20, 2009 by Sally from San Jose,CA
Overall Rating: 7

• Great location, luxurious toiletries, really comfy bed.
• Very expensive: internet, room service etc.

“The Fairmont was grand and stately in all of the right places. The entrance, lobby and Oak Bar. The room was nice enough but needed some attention: broken curtains and door knob. The shower was in an old tub. But, the touches were nice. Miller Harris toiletries, high count sheets and comforters made the room very comfortable. BUT, any extras were extremely expensive. Internet 2 bucks a minute in the lobby. Seriously! I spent 30 bucks writing a note to my son's teacher. Next time I will drag my laptop. Not sure of those prices. I like to have the ability to make tea or coffee in my room and that is not an option. Also, it is a dog friendly hotel. And while I like dogs it seemed strange to me that big golden retrievers and labs were checking in. The room next to us had two big dogs that gave a warning bark any time someone walked by. I am not crazy about that. I like to take my dog on vacation but not to The Fairmont in Copley Square. I feel like it's supposed to be a little more exclusive, if that makes any sense.”

Oct 15, 2009 by David from Canyon Country,CA
Overall Rating: 10

• Location, comfort, class and helpful staff.

“We had a great first-time stay in Boston. Loved the hotel. Staff was very helpful. All was as expected. Would have liked a chair in the room.”

Oct 15, 2009 by Mchele from Cape Neddick,ME
Overall Rating: 9

• Clean, charming has character. The building is beautiful and the rooms have everything you need.
• The room is small, but it was fine since we were out and about in Boston the whole time.

“The hotel is beautiful, charming with a lot of character. You don't see these types of buildings anymore. Staff was helpful and friendly.”

Oct 3, 2009 by Debba from Harwichport,MA
Overall Rating: 9

• The staff was so accomadating.....the room did not come with a coffee maker and I just had to ask and it was delivered.
• The bathroom could use some updating.

“This is my idea of a classy hotel. Beautiful public spaces and the room was nicely decorated, too.”

Oct 2, 2009 by D. Howerton from Independence,OH
Overall Rating: 8

• The location was very convenient to the subway and it was centrally located to walk just about anywhere.
• Rooms were smaller than we are use to.

“Nice hotel to stay at for it convenience of location for sight seeing in and around Boston. Staff was very helpful and friendly.”

Sep 30, 2009 by Maryann from Colts Neck,NJ
Overall Rating: 10

• Excellent location and comfy beds.
• Saw a roach in the bathroom.

“All in all a great experience. Had to pay $30 to upgrade to 2 beds. Parking was expensive $42.00 per night. Breakfast was expensive. Roach in the bathroom, but everything else was a great. Beds were super comfortable and location was excellent.”

Sep 17, 2009 by Jeff from Chicago,IL
Overall Rating: 5

• Beautiful interiors. Architecturally stunning.
• Couldn't sleep 3 people even though I offered to pay extra.

“We needed two beds and only got one. Despite offering to pay extra for a larger room, we were told that wasn't an option.”

Sep 8, 2009 by Beth from Carmel Valley,CA
Overall Rating: 6

• It was centrally located in the Back Bay.
• The room was small and only had one bed. I was traveling with my 75 year old mother, this was not acceptable.

“

”

Sep 5, 2009 by Gary from West Bloomfield,MI
Overall Rating: 10

• Romantic, exquisite, classy, absolutely perfect.
• Nothing

“The finest, most comfortable, beautiful hotel on the planet.”

Aug 25, 2009 by Lyn from Roslyn,NY
Overall Rating: 7

• Location was great, very active.
• Charming, but old with non working items like phone and bathroom door.

“Definitely, not a 4 star hotel! Confirmed a few days earlier for a double bed with no problem. When arrived, no double bed available. Brought in a roll away bed that could not fit in our small room that already had a queen sized bed, so they took it away. The bathroom door did not close all the way, the sink was small without counter space. Bathroom was very tight. No coffee maker. Our phones did not work. Skip this hotel and find another.”

Jul 31, 2009 by Sylvie from Richelieu,Canada
Overall Rating: 9

• We got a suite, courtesy of the staff was very high, many choices for breakfast, suppers even included.
• Location. Not many places to do bicycle, not close to any advertisement activities.

“We really enjoyed that hotel. For the price of a regular room we got a suite with all the breakfasts included and even the suppers were included on Monday, Tuesday and Wednesday. The room was very clean.”

Jul 11, 2009 by Gregg from Chicago,IL
Overall Rating: 10

• Classic design,
  perfect location.
• Room is small and internet too expensive (should be included).

“A beautiful classic hotel with an amazing lobby and great staff. Like older hotels in Boston the rooms are small and don’t have many amenities. Expect to have older plumbing (e.g. shower heads) and the like. The staff is very friendly, both at the desk and on the floors, always acknowledging me with a smile and offering to help.”

Jun 21, 2009 by Clarissa from La Habra,CA
Overall Rating: 7

• Location was great
• Thermostats in rooms do not work

“The thermostats in the rooms do nothing. The maid left the air conditioner turned on all day and when I returned at night it was 60 degrees in my room. I turned up the thermostat to heat the room. After waiting an hour and getting colder by the minute I called for assistance and was told that the hotel has no heat. They brought me a little space heater. They should have to tell you at booking or check in about this problem.”

May 27, 2009 by Jack from Saratoga Springs,NY
Overall Rating: 9

• Concierge was very helpful, location perfect, Oak Bar and lobby was excellent.
• Parking fee.

“Excellent in virtually all respects.”

May 22, 2009 by Alex from Granby,Canada
Overall Rating: 10

• Its location.
• No pool.

“It's a wonderful place to enjoy a romantic trip in the heart of Boston. All the people there were very nice and friendly.”

Apr 26, 2009 by Elizabeth from Biddeford,ME
Overall Rating: 10

• Location, comfortable bed, staff.

“A beautiful hotel with a very friendly staff. Really comfortable beds. Would definitely recommend a stay here. And would highly recommend Priceline to others.”

Mar 15, 2009 by Barbara from Stone Mountain,GA
Overall Rating: 10

• Lovely older hotel with modern amenities and fabulous room with remodeled bathroom. Excellent staff. Great location on Copley Square, close to the T.
• Water pressure coming out of the shower was a little weak, but that's about it.

“Stately older hotel with a beautiful entrance, modern amenities, and an excellent, helpful staff. Our room was big, bathroom had obviously been remodeled. Housekeeping was superb. Would definitely stay here again.”

Feb 11, 2009 by Rebecca from Topsham,ME
Overall Rating: 10

• Walking distance to everything - totally elegant hotel with superior customer service.
• There was nothing that I didn't like - everything was outstanding.

“The rooms were spacious and beautifully and newly decorated; exceptionally clean. There was a hallway to the bathroom so it wasn't connected to the bedroom which is much more comfortable for two occupants and this was a regular room - not a suite. The lobby and exterior of the hotel are gorgeous and in excellent condition with a lot of character because the hotel was built in 1912. The customer service was absolutely perfect - everyone we talked to was friendly, courteous and above-and-beyond helpful.”

Oct 5, 2008 by Dave
Overall Rating: 10

• Old world elegance.
• No coffee maker or seating area in room.

“The staff was wonderful, and the location is excellent, near subway, many restaurants, Newbury Street and 2 shopping malls. Lobby has the feel and look of old-world refinement.”

Oct 2, 2008 by rita
Overall Rating: 10

• It was very accommoditng and well located.

“The staff were very kind, gave us a king size bed upgrade. The location was perfect especially in a rainy day. It is so close to all the indoor shopping. Parking is a bit expensive, but valets were right on time and very curtious.Would be glad to stay there again.”

Sep 20, 2008 by Christopher
Overall Rating: 9

• Elegant, comfortable and classy.
• Concierge was a tad snooty, but still helpful.

“Historic Boston Fairmont provides a comfortable, convenient stay amidst
elegant environs. Highly recommended.”

Aug 30, 2008 by Kery from So Dennis, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Ambiance, location,decor,bar and restaurant.
• Nothing.

“This is an iconic Boston hotel; a virtual symbol of the city. The location is superb, directly across from the public library and a short walk to the Public Garden and swan boats.”

Aug 24, 2008 by Michelle from New Paltz, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean and beautiful.
• Everything was wonderful.

“I will surely recommend this beautiful hotel, the staff was also friendly and helpful in my stay.”

Aug 15, 2008 by Cam from Stowe, VT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Elegant old world style and scale with comfortable beds and great bathrooms. Clean!
• Very pricy restaurant but delicious.

“We were pleased with the location across from the T- stop. Beautiful exterior was quite grand and the lobby echoed it. High ceilings, beautiful drapes and bedding, elegant bathroom entirely tiled in marble. We were very pleased and would return.”

Aug 11, 2008 by Daniela from Stoney Creek, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[10]

• My husband and I really enjoyed the location as well as the hotel itself was a beautiful and historical building.
• Overall a positive experience.

“Well, the hotel was nice, the rooms were small but nicely put together. You can definitely tell when you stay there that the building is older. Great access to the highway, centrally located in town. However, I was in some aspects disappointed. Arrived at 3:05 PM. Yet, the hotel staff stated that they will check you in anywhere from 3:00 PM - 5:00 PM. So we had nowhere to go until 5:00 PM. Then when I asked about parking they stated to me that they had valet parking for $42. It's been $42 for a few years now. But, for the price, I was happy with my accommodations.”

Aug 8, 2008 by Tori from Huntington Beach, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• It was dog friendly.
• Small rooms and over priced restaurant.

“This hotel has its own history as well as Labrador hotel ambassador, Catie Copley. Great location and great service make the Fairmont Copley Plaza one of the nicest hotels in this area of Boston.”

Aug 8, 2008 by Sofie from Cos Cob, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Great location!
• A little bit stuffy.

“Overall great experience.”

Aug 6, 2008 by Leighann from Bloomington, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location.
• Small rooms.

“This hotel was beautiful. My only complaint is that the room I was in was quite small, but if you are planning on spending time out enjoying the city this really is not an issue. The location is great since its a block from the T. They also have a dog at the hotel that really made me smile each day.”

Aug 5, 2008 by Will from Chicago, IL
Overall Rating: 6
Cleanliness:[7] • Staff:[5] • Location:[9]

• Location.
• Old, tad stuffy attitude.

“Nice location and elegant but not overly pleased with staff. Room was small and only queen bed despite request for king. Decent spot if you like older stately hotels. Not sure it merits 4-5 star rating anymore.”

Aug 1, 2008 by Will from Las Vegas, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Impeccable staff; superb location; good amenities.
• Rooms show hotel's age, but without any real affect on my stay.

“Charming, romantic and old-world flair. Location is perfect with access to public transportation and many attractions within walking distance. Staff was consummate professionals. Great recommendations from concierge.”

Jul 30, 2008 by Nikki from New York, NY
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[10]

• Beautiful lobby and interior design.
• Our room was the farthest from both sets of elevators and faced an alley.

“The Fairmont Copley Plaza is an impeccable hotel in the heart of Boston. The room was gorgeous and the bed extremely comfortable.”

Jul 28, 2008 by Nancy from Hope Valley, RI
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The most comfortable mattress I ever slept on.
• Leaky window left brown puddle of water in window sill. No one came to clean it.

“Staff was very friendly, efficient valet parking service, outstanding location, beautiful historic hotel with lavish lobby that gorgeously high detailed ceiling. I almost felt like I was in a museum.”

Jul 23, 2008 by Cathy from South Boston, MA
Overall Rating: 8
Cleanliness:[5] • Staff:[10] • Location:[10]

• The location was great. The staff and service were excellent.
• The room was not as clean as it could be. Upon arrival in our room, the ice bucket had a pool of melted ice left in it.

“The hotel is lovely and the location is great. Our experience with the cleanliness of the room was not great. Overall it had clearly been cleaned, but the ice bucket had not been attended to after earlier guests. Also, the room was right near the elevator.”

Jul 20, 2008 by Peggy from Courtice, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient location to restaurants, shopping, subway, buses etc.
• Our room was very tiny 7 faced the tall building next door.

“I would recommend this hotel to friends/family. The location was excellent & easy access to the subway. I was skeptical about taking the Subway to the Financial District but it was so easy. Boston is very nicely laid out especially from this hotel. Staff was very helpful and friendly. The entrance to Fairmont was impressive as well as the lobby.”

Jul 18, 2008 by Linda from Edina, MN
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Excellent location for shopping. Friendly staff.
• Smell food when get in the room because it is facing to the kitchen.

“Overall, I am very happy with the hotel and its service. The staff is professional and very friendly.”

Jul 18, 2008 by Tina from Los Angeles, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• The decor and all the marble.
• I didn't see much of an upgrade, the refrigerator is not cold enough, too much air ventilation in the room. It was either hot or cold.

“I really enjoyed my stay at this hotel. Anytime I see good bath products I know it's a good hotel. And the location was fabulous. Walking distance to Newbury St. and Prudential Center, and a grocery store near by. And plenty of restaurants to choose from. I will definitely stay here again.”

Jul 18, 2008 by Gail from Potomac, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, great location.
• Room was way too small. TV was on side of bed. No low key breakfast location in hotel.

“Beautiful, elegant, and attentive. The room was incredibly small like a shoebox. But, it seems that if we spoke up they would have changed our room. The location was absolutely perfect. We walked to Fen way Park. We walked a few blocks to Newbury street where all the shops and restaurants are located. Also, its a few blocks from the gardens.”

Jul 17, 2008 by Mona from Hauppauge, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, beautiful hotel.
• Room was a bit small.

“Would love to stay there again, great location, great staff.”

Jul 15, 2008 by Ruth from Longmeadow, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was genuine, friendly & caring. You don't find this much anymore.
• I liked everything.

“The Fairmont Copley Plaza had everything we were looking for in a Boston hotel. In particular, we were impressed with the warmth and genuineness of all the staff. We also liked that they had a dog who could be booked for walks. What a cool and classy hotel!”

Jul 15, 2008 by Mike from Ipswich, MA
Overall Rating: 6
Cleanliness:[5] • Staff:[8] • Location:[8]

• I like the fact it was an older hotel and the shower was great.
• I had a smoking room and I expect the rooms to smell but the whole end of the hall was awful.

“I would think for a hotel with a higher star rating could keep the rooms from smelling. Other than that the overall experience was decent.”

Jul 3, 2008 by Drew from Raleigh, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Attractive room and lobby spaces.
• Expensive parking, expensive room service, no free internet, poor fitness facility.

“Hotel lobby and restaurant are very elegant. Rooms are nicely furnished but small. Room service food quality was very good but expensive. Fitness center is small and very poorly equipped. Hotel staff is very helpful. Hotel is located close to many shops and restaurants.”

Jun 27, 2008 by Ramiro from Copperas Cove, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The Staff, room, Location, and over all appearance.

“Very elegant. Friendly and helpful staff. Nice part of Downtown.”

1 of 1 people found this review helpful.

Jun 9, 2008 by Henry from Denver, CO
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Elegant, large ballroom, luxurious.
• Room was too small.

“Excellent location and amenities. Upscale luxury.”

Jun 6, 2008 by Russell from Austin, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Excellent location, comfortable bed, nice room.
• Charge for internet service was high and not explained clearly.

“Great location, nice hotel, but I got put in one of the less desirable rooms.”

Jun 4, 2008 by Joseph from Hudson, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, classic style and taste, elegance of a time gone by.
• Only the price.

“The Boston Fairmont Copley Plaza exudes elegance without ostentation. Understated opulence attends the Oak room and Oak Bar. The staff is very attentive to questions and any issues that may arise. The location is excellent, just steps from the Boston Public Gardens and the Boston Common.”

0 of 1 people found this review helpful.

May 19, 2008 by Shreenath from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Location.
• TV.

“Great hotel-location on Copley, excellent service.”

May 15, 2008 by Cb from Burlington, VT
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Beautiful, great location, wonderful staff.
• Cost of parking.

“Great.”

May 7, 2008 by Cori from Worcester, MA
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[8]

• Location.
• Bed, hair in bath tub, stopped up drain, snooty staff.

“When we received confirmation that we were to stay at the Fairmont we were initially excited as it sounded and looked like a wonderful place. We were far from happy at the reality. The lobby was nice, but the staff was unfriendly. We were checked into a moderate room, which was small yet adequate. It went downhill from there. The bed and pillows were horribly uncomfortable. The bathroom had hair in it and the tub drain was blocked. You could hear the pipes bang loudly whenever anyone in surrounding rooms took a shower. They also charged $42 for one night of parking and the bill indicated that tip was not included. It definitely does not meet what we would expect to be 4 Star standards.”