User Reviews for Fairmont Copley Plaza

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Apr 22, 2008 by Rick from Hyannis, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean room with everything you need.
• $14.75 is a tad steep for internet access.

“Very nice hotel but I was surprised they had a fee for internet access. Most hotels do not charge for that service any longer.”

Apr 16, 2008 by Richard from Bar Harbor, ME
Overall Rating: 3
Cleanliness:[7] • Staff:[6] • Location:[8]

• Location.
• Outdated.

“This hotel is ill equipped for today's traveler. They cannot run air conditioning at the same time of year they have heat, so room temperatures were around 80 degrees; Rooms 28-32 on each level smell like fried food from the kitchen's hood system; the hotel moved me to another room, but I'm sure others experienced the same problem. I will not stay at this property again unless major renovations are done.”

Apr 6, 2008 by Byron from Berkeley, CA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very convenient - exceptional hotel.
• In room dining could arrive faster (took 60 minutes).

“This is a great old style hotel with tremendous charm. Have stayed here several times. Staff has always been attentive and excellent. Very convenient to most of Boston on Copley Square. Westin and Marriott are both close but do not have the charm of the Fairmont.”

Apr 2, 2008 by T from Harvard, MA
Overall Rating: 0
Cleanliness:[9] • Staff:[5] • Location:[10]

• Elegant, great location.
• Non-smokers beware. We checked in, was told the only room left was a smoking room.

“When we checked in, they told us they were sold out and only a smoking room was available. We are non-smokers and were told we could cancel our reservation (at 8pm), try to find another hotel, or deal with the smoke smell in the room.”

1 of 1 people found this review helpful.

Apr 2, 2008 by Eileen from Warwick, RI
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[9]

• This hotel is in a great location.
• The beds are not very comfortable.

“The hotel has been updated but it still holds an antique charm. It is centrally located. There was a mouse trap in open view beside the TV. The bed was not heavenly and quite hard to sleep on.”

Apr 2, 2008 by Gail from Cottekill, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was beautiful, convenient to the college we were visiting, and beds were extremely comfortable.
• That they charged us twice as much as our reservation because we had a child and we needed to get a room with two beds.

“This was a first class hotel. The lobby is exquisite and the room we stayed in was grand. The marble bath was lovely and the views from the windows were fantastic.”

Mar 31, 2008 by Bob from Norton, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Amazing hotel.
• I did not like leaving.

“This is an amazing hotel.”

Mar 30, 2008 by Sheryl from New York, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location and service.
• $42 / day for parking, which was not noted in my booking.

“Great location, nice hotel, great service, however the electricity went out when I dried my hair and parking was $42 / night, more than NYC valet parking and not told to me prior to parking.”

Mar 22, 2008 by Ashley from St Petersburg, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Unbelievable staff, absolutely stunning hotel, amazing price.
• Room was on the smaller side.

“The Fairmount was not only mind-gaspingly gorgeous (I heard it was recently renovated), but the staff was by far the best staff of any hotel I've ever stayed at. I'm a writer, and while I'm a successful one I'm not exactly "rolling in it". I didn't expect the concierge and front desk individuals to be as wonderfully gracious as they were. They even delivered a FedEx package to my room as soon as it arrived. I think I rang the concierge six or seven times, and he was just lovely and quite insightful. I wouldn't ever want to stay anywhere else in Boston.”

Mar 19, 2008 by Sharon from Marblehead, MA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very elegant.
• The room was too small and had no comfortable chair.

“A beautiful, elegant hotel and superbly located. The only drawback was that our room was small with no comfortable chair.”

Mar 16, 2008 by Henry from Westfield, MA
Overall Rating: 6
Cleanliness:[3] • Staff:[9] • Location:[8]

• Location in central Boston provides easy access.
• Cleanliness of room was lacking and several items needed repair.

“Classic Boston hotel with impressive lobby, and attentive staff. While they claim to have done a recent renovation, my room had a broken (and dirty) phone; some used toiletries, dirty sink, and several other minor items of neglect. Satisfactory, but not 4 star.”

Mar 16, 2008 by Dave from Mansfield, MA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Beautiful historic hotel but 100% updated.
• Our room was tiny. The TV was on the side of the bed and no couch/chair.

“Hotel is spectacular but our room was tiny. No place to sit other than the bed. The TV was on the right side so you couldn't even sit in bed and watch TV.”

Mar 12, 2008 by Evelyn from El Paso, TX
Overall Rating: 5
Cleanliness:[8] • Staff:[3] • Location:[10]

• A very beautiful old hotel.
• Room size and bathroom.

“Wonderful location, historically significant.”

Mar 3, 2008 by Deanna from Los Angeles, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Outstanding service and amenities.

“This hotel far exceeded my expectations, especially for the price I received. The service was unparalleled, and the hotel itself was an interesting, historic landmark. To simply say that I highly recommend it is an understatement, but there's no other way to say it!”

Mar 2, 2008 by Karen from Centre Tuftonboro, NH
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Convenient to city.
• No pool.

“Absolutely beautiful hotel, however rooms are very small, if you are traveling with small children not a lot of room to move around.”

Feb 25, 2008 by Ann from Topsham, ME
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly and attentive staff.
• On-site restaurant was pricey.

“This hotel has a great location near public transportation and shopping. The staff was very attentive and helpful. The public areas were ornately decorated and the guest room, while on the small side, was very comfortable.”

Feb 21, 2008 by Donna from Minneapolis, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful rooms, great service, awesome location.
• Problems with TV movie rental.

“Came into to Boston to look at schools with my son. The hotel was great- very friendly to the kids (loads of teenagers who visited when my son was in town). The car rental from the hotel was a little expensive, but seamless.”

Feb 20, 2008 by Nancy S. from South Glastonbury, CT
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Beautiful hotel great location professional service.
• No way to specify room requests got a queen bed for family of 4 needed to pay for upgrade valet parking was expensive no pool.

“Enjoyed our stay beautiful hotel convenient to everything.”

Feb 17, 2008 by David from Brooklyn, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Excellent service, location, history.

“Grand Dame of Boston hotels still has class along with excellent service. Though I felt was put in the worst room in the house due to my rate, it was still quite nice.”

Jan 31, 2008 by Barbara from Sun Valley, ID
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Liked the historic charm of the hotel.
• Room felt chilly, not sure if heat was working properly.

“Food was nicely prepared very charming hotel employees were very nice & helpful. Would recommend this hotel to my friends.”

Jan 26, 2008 by Barb from Manlius, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The beauty of the old hotel.
• No self parking, only valet. Food prices extremely high.

“We loved the elegance of this old hotel. We were fortunate to get an end room with fireplace. The rooms were extremely clean and inviting.”

Jan 24, 2008 by Chris from Meriden, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great location and great restaurant.
• Expensive parking.

“The location of this hotel could not be better. Great location for shopping and very easy to get in and out of Downtown. The restaurant in the hotel is top notch and the bar was great too for some after dinner drinks.”

Jan 21, 2008 by Tina from Mahwah, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Grand style and elegant.
• No coffee maker in room.

“Beautiful and classic hotel. Rich in design and history. My room was handsomely decorated and very comfortable. Conveniently located. Staff was gracious and helpful. A real treat.”

Jan 4, 2008 by Connie from Medfield, MA
Overall Rating: 6
Cleanliness:[8] • Staff:[9] • Location:[8]

• Beautiful lobby and halls.
• Our room was very small and too warm.

“The hotel is really two classes. High paying customers have excellent accommodations. Those using some kind of discount are given inferior rooms.”

Dec 17, 2007 by Arlene from Haverhill, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff greeted me and opened the door coming and going.
• The room was a bit cold.

“The hotel was comfortable, warm, and inviting. There were robes and sundries available in the room and the decor was charming.”

Dec 16, 2007 by Carol from Midland, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location.
• Restaurant over priced and breakfast service poor.

“Ideally located for those on a shopping trip making it easy to drop off purchases and to continue shopping.”

Dec 5, 2007 by Tom from Dallas, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location is fantastic.
• Business center is insultingly expensive.

“Rooms are very small, but clean and well furnished. Be sure to get a room with an exterior view, as the internal rooms lack much charm. All in all, the hotel will meet or exceed your expectations but beware of the Business Center. Prices for computer usage run $1.05/minute and if you choose to use the internet tack on an extra $1.05/minute (something that isn't spelled out very clearly in the pricing guide). A 10-minute session on the internet will cost you $21.00.”

Nov 21, 2007 by Richard from Manchester, NH
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff, common areas and location are top notch. The room was a big disappointment due to it being unbelievably cramped.
• It was cramped, and the bathroom was literally a converted closet.

“Aside from the extraordinary meal and in room dining prices, the room must have been a converted walk in closet since it was so small. The staff, common areas and location are A++++. The room passes with a gentleman's C.”

Nov 20, 2007 by Susan from Cape Elizabeth, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The elegance and decor was sensational.
• Security could have been better. I was surprised that no id was requested at check in. Also, the shampoos and conditioners are horrible.

“This hotel is magnificent. The lobby is like a palace. As a matter of fact, I heard that it was partially owned by the Saudi Royal Family. The decor was great. I would stay here again. Thanks.”

Nov 20, 2007 by Sharon from Montreal, QC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient location, immaculate, friendly, loved the dog in the lobby as a part of the ambience.
• I loved everything.

“The hotel met all my expectations.”

Nov 19, 2007 by Cheryl from Mpls, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The bar and restaurant were topnotch, the room cozy and elegant.
• It's expensive.

“I love the Copley Plaza. It is located is the heart of Boston great shopping on Newbury St. A couple blocks away. It's close to the train station. The hotel itself is elegant and inviting. The bar features a great menu and the best martinis. The restaurant is good too excellent, friendly service.”

Nov 16, 2007 by Tom from Buxton, ME
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Great location.
• My room was small.

“The hotel has recently been redone and presents well.”

Nov 15, 2007 by Nancy from Haydenville, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Service, cleanliness, location.
• Nothing.

“Really loved the staff, service, amenities and location. The room is extremely clean and comfortable.”

Nov 15, 2007 by Susan from Ottawa, ON CA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• The rooms were nicely decorated, relatively roomy, and clean.
• The front desk person was rude when I was checking in.

“The hotel is in a great location for walking to shops and attractions and close to a subway for day trips out to Cambridge or the suburbs. It is beautifully decorated, clean, and it has very comfortable beds. I enjoyed my stay very much and I would recommend this hotel.”

Nov 15, 2007 by Corey from Grafton, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Opulent facility, friendly staff, best location in Boston.
• TV and remote control in room did not work.

“Phenomenal in every way. The facility, staff and location are all top notch. I have known about this hotel for many years but this was our first stay. T exceeded our expectations in every way. Katie Copley the Labrador ambassador made the experience even more unique.”

Nov 15, 2007 by Ed from Merrick, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location, old world grandeur lobby.
• Bathroom sink too small with marble ledge. Liable to hit head on ledge while washing face.

“The Fairmont Copley plaza is a beautiful old world hotel in a great location. Our room was small and far from the elevator. Towels were plentiful and thick, and the bed was comfortable.”

Nov 14, 2007 by Paige from Newport, RI
Overall Rating: 5
Cleanliness:[9] • Staff:[1] • Location:[7]

• History along with the location.
• Staff service and accommodation.

“I called the hotel immediately to request 2 beds. They said they would put my request in. I arrived at the hotel and the receptionist stated that 2 beds were not available and that I needed to call before I booked the room, which was impossible. She then said she'd put a cot in my room for my guest. When my guest and I returned from dinner, the cot had arrived and was not set up. In fact, there was a note on the bottom of the cot that said "broken frame," next to a large crack in the frame. I work in customer service and I understand that although customers can't always be accommodated, you should at least do the best you can to make them feel like they are important. I am very disappointed with this hotel and will not return, nor recommend it to anyone.”

Nov 14, 2007 by David from Massapequa, NY
Overall Rating: 4
Cleanliness:[9] • Staff:[7] • Location:[9]

• Location.

“Hotel is beautiful; my room was not so great.”

Nov 14, 2007 by Alex from Middle Village, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[5] • Location:[10]

• The location was perfect and the quality surpassed my expectations.
• The staff was a bit incompetent. They overcharged me for valet parking and took a while to retrieve my car.

“Aesthetically and comfort wise, the Fairmont Copley lives up to its 4 star rating. The location is perfect for visitors to Boston (right in Copley square) very accessible to shopping, bars/restaurants, entertainment, and transportation. I found the staff to fall a bit short in terms of service, though. I was charged and additional night of valet parking and was given the runaround the day I needed my car. All in all, its a beautiful establishment, the rooms are large and comfortable, and if given the opportunity, Id gladly overlook a few bad apples on the hotel staff and come back in a heartbeat.”

Nov 14, 2007 by Jp from Barnegat, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Hotel was pretty and confidently located.
• The room was a little small, but to be expected for an older hotel.

“We were visiting my daughter at but and this hotel was conveniently located to a t stop and only 2 stops down from bu.”

Nov 13, 2007 by Joanne from Hanson, MA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[9]

• Location, historic hotel with a lot of class.
• Room was small; wakeup call was late.

“Very nice, historic hotel in a great Boston location.”

Nov 10, 2007 by Chris from New York, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• I liked the fact that Fairmont Copley plaza is conveniently located in the back bay area.

“My first impression is that the hotel has some lower standard rooms for discount hotel travelers. It is comfortably spacious in the guest rooms; if you are traveling with more than two persons, double bed rooms are still good enough. But watch out, because there is no guarantee if you are going to get a king sized one. The only thing that seems to miss from the guest room is the coffee maker, and there is a charge of $10 per day if you request one. The hotel is a 6 story building; depending on where your room is, you could end up taking a long walk from the elevator to your room almost like a maze. But other than these, it is located one huge block away from the green line and, on the other side of the hotel, one huge block away from the orange lines am not so sure if I would give my stay a 4 star rating, but the hotel does look pretty decent.”

Nov 9, 2007 by Carole from Alford, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Wonderful old hotel style but renovated.
• Bathrooms were tiny.

“Lovely ambiance very old world. Catie Copley (black lab) in the lobby was a friendly touch.”

Nov 6, 2007 by Christian from East Sandwich, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was very elegant.
• The front desk tried to give us a room with 1 queen but we talked them into 1 room with 2 queens.

“Very nice, great location, friendly staff, convenient to shopping.”

Nov 6, 2007 by Laurel from Barnstable, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful rooms and public spaces and great oak room.
• My brother in a separate room found his noisy near the elevator.

“This is a beautiful, elegant hotel. It is the second time I have stayed, and both times I have been impressed with the service, the overall quality, the food, wine.”

Nov 3, 2007 by Cristina from West Lebanon, NH
Overall Rating: 1
Cleanliness:[1] • Staff:[9] • Location:[7]

• Service.
• Room.

“The bathroom had mold in the tub and the shower curtain, the linens were no better than at a roadside motel, the heating was broken bad it the room had a constant noise coming from the outside. Everything about the room was terrible there were nothing 4 stars about the room we got. I would never stay there again.”

Oct 31, 2007 by Steve from Potomac, MD
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location. Lobby.
• Very small room.

“The hotel was very nice, and the location was great, but the room was extremely small. The TV was placed on the side of the bed rather than at the foot of the bed, so watching TV from bed was very difficult.”

Oct 31, 2007 by Yulie from Houston, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• The building retains its historical and romantic ambiance.
• The snacks' prices are set ridiculously too high. No complimentary coffee pot and wireless in the room.

“Claiming as a 4 star hotel, the room is not as well equipped as expected. Complimentary coffee pot and wireless internet can be found in lower ranking hotels, so it was disappointing not to have them in the Fairmont. The cleaning service person knocked on our door before 8:00am, obviously way too early in my book! There was no complimentary shuttle to/from the airport that is only less than 30 minutes away; however, they offer a shuttle company. The best thing about the FCP is its location, a block away from the subway station!”

Oct 30, 2007 by Donna from Hollidaysburg, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We enjoyed staying at the Fairmont because of its history.
• We did not enjoy the view of the air conditioning/heating units. I believe half of the rooms would have this view. It was a little disappointing.

“The Fairmont Copley plaza is a beautiful, comfortable hotel. The staff we encountered was very helpful, friendly, and courteous. The location was absolutely perfect, within walking distance of many attractions and shopping areas. I would recommend this hotel. Only one questions where is the coffee pot? Its always nice to enjoy a cup of coffee while preparing for the day before venturing out.”

Oct 27, 2007 by Lance from Honolulu, HI
Overall Rating: 7
Cleanliness:[10] • Staff:[6] • Location:[10]

• Location.
• No coffee maker in room, rooms small and very poor doorman service to get taxi.

“It's charming historic hotel, but as usual with such old hotels the room was small. There was little work space for a business traveler and no coffee/tea pot. Lovely place for a weekend getaway with the wife, as location is excellent for eating, sightseeing and shopping.”