User Reviews for The Seaport Hotel at The World Trade Center

Research User Reviews for The Seaport Hotel at The World Trade Center (1-20 of 42)

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Sep 17, 2009 by Marc from Scottsdale,AZ
Overall Rating: 9

• The hotel was attractive and near plenty of attractions.
• I disliked the unexpected fees upon checkout.

“The hotel stay was nice. Unfortunately the room key was difficult to work at best. The room view overlooked the back-side of a parking lot for public transportation. What really quite surprised me, though, was the $3.00 hotel inclusive charge per day on the bill. While the bill states this charge is not a tip or service charge as defined by Massachusetts service charge and tip statute, that's exactly what it is.”

Sep 8, 2009 by Yurri from Chesterfield,VA
Overall Rating: 10

• Wi-Fi connection was provided at no extra cost.

“Very classy, holds all the amenities needed for business travelers.”

Sep 3, 2009 by Thelma and Louise from Shermans Dale,PA
Overall Rating: 9

• Very nice, very clean hotel!
• Room service food/price.

“We would definitely stay at this hotel again. Overall it's very clean, in a quiet location with a great view of the harbor.”

Sep 2, 2009 by Rebecca from Tucson,AZ
Overall Rating: 9

• beautiful rooms, good restaurants nearby
• out of the way for our overall trip

“Very nice hotel, friendly & helpful staff, room was very comfortable and attractive”

Sep 2, 2009 by John from Scarborough,Canada
Overall Rating: 7

“The room is nice, clean and bed is comfortable.”

Jul 17, 2009 by Allen S. from New Berlin,WI
Overall Rating: 8

• Perfect location within walking distance to the cruise terminal.
• 20% service charge for food in their restaurants.

“Clean, affordable, great location.”

May 31, 2009 by Becky from Whitehall,NY
Overall Rating: 8

• Very convenient to the T, the only way I travel in Boston.
• Very noisy, we heard all the foot traffic from the hallway.

“This was a nice hotel, staff friendly. I was quite surprised when I asked the concierge to recommend a good place to eat that she sent us past the 2 in house restaurants and down the street. Very surprised to receive a bill for hotel convenience charge. It may have only been $3 but there was no satisfactory reason given for being assessed the charge. For this reason I will not stay here again.”

May 7, 2009 by Laura from New Hope,PA
Overall Rating: 10

• Great view of the harbor, clean rooms, very accommodating.
• Small refrigerator, but at least they had one. Parking is expensive.

“They accommodated us by giving us an adjoining room for our kids and a microwave. They gave the kids stuffed animals when we arrived and also gave us a Harbor view even though they were more expensive. A little walk to get to town, but not unpleasant. 7-11 and Dunkin Donuts across the street and very convenient.”

Jan 5, 2009 by Danny from E Bridgewater,MA
Overall Rating: 9

• I enjoyed the rooms and the ease of check in and check out.
• Breakfast was overpriced and poor quality.

“I thought the location was excellent, easy to get to. The amenities were great and the staff was accommodating. Wish the breakfast could have been better as far as quality of the food, OJ $4.00 per glass seemed excessive but it was the best thing about the breakfast.”

Oct 20, 2008 by Lynda
Overall Rating: 10

• The room was exceptionally roomy and upscale.

“The location of the hotel is on the water and within an easy walk to Quincy Market and the North End where fine Italian dining can't be beat. It also has easy access to the Blue Line to go to Logan Airport.”

Oct 16, 2008 by Mary
Overall Rating: 9

• All staff was friendly, all gratuities are included in price - staff did not accept tips.
  
• Hotel was distant from main city.

“Room service was very prompt, entire hotel clean and well appointed. The staff was very helpful and gracious.”

Oct 14, 2008 by Steve
Overall Rating: 9

• Plush hotel and very clean.
• Staff could have been more helpful. Got the wrong room at first.

“Great hotel. Very clean and upscale. Location pretty far away from the excitement of the city, but very close to the subway, which is great. Would stay there again.”

Sep 30, 2008 by silver
Overall Rating: 10

• I only wish I had just stayed there and never gone out.

“The comfort was great! Love the noon check out, I did not feel rushed to get up and get out. The umbrella being handy was a great touch of class. It’s the little things that made the difference.
”

Sep 30, 2008 by Jen
Overall Rating: 9

• Hotel decor was impressive with great rooms.
• Not close to the heart of Boston.

“The hotel was a great place to stay because of the attractiveness of the building itself and the comfortable good size rooms and bathrooms. The only downfall is that you are not in walking distance to most tourist attractions in Boston.”

Sep 30, 2008 by Geri
Overall Rating: 8

• I liked the fact that there was no tipping and the staff was lovely.
• It was difficult to find without a GPS system.

“Great business location, the bar was great and the lobby was attractive altho the flowers were tired. If the florist is going to have lots of little vases, make sure the flowers get changed more often. Not a family hotel as it is a drive to everything or an expensive cab ride.”

Sep 16, 2008 by Kathy
Overall Rating: 10

• It was incredible, views and
  computer.
• Nothing.

“It was fine. Had to pay extra for a fridge, bare basics, had to pay for internet, etc. I could order different kinds of pillows! A computer workstation with free internet and free wireless for my laptop. It had two flat screens TV, a couch, a robe, I can't say enough. It was magnificent.
”

Sep 3, 2008 by Sarah-Jane from London, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• It was well kept, good housekeeping.
• The bathrooms flush really loud you can hear the rooms on either side.

“The hotel staff was very helpful with directions etc and allowed me to check in at 8.30 am from my early flight with no extra charge.”

Feb 27, 2008 by Felicia from South Orleans, MA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Helpful staff and close to public transportation.
• Linen and bedding was not the quality of a 4 star hotel. Uncomfortable beds!

“Helpful staff and close to public transportation . Hotel suited for business traveler not couple get away.”

Feb 5, 2008 by Paul from Branford, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Staff support and service.
• Hotel was fine.

“Enjoyed same. Looking forward to spending return trip when remodel efforts are complete.”

Dec 19, 2007 by Mark from Somerville, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Overall atmosphere and attentiveness of the staff.
• Cost of parking.

“A beautiful hotel located on the waterfront with excellent amenities and responsive staff. The rooms are spacious and comfortable and the public areas are luxurious and inviting.”

Sep 23, 2007 by Johanna from Lake Mills, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Hotel staff was very accommodating.
• Shower could have been better.

“For business travelers to the world trade center, this hotel is wonderful. For leisure travelers, it was sort of tucked away from the downtown area, which made for some pricey cab fares.”

Sep 23, 2007 by Nancy from Albany, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Nice view, clean, good amenities like high quality shampoo, conditioner, q-tips, and soap. Large towels, comfortable pillows and high quality linens.
• Not on a main subway line. It's on the weird rarely used 'silver line' which is sort of a bus that goes under the river.

“Since it's in the waterfront - you don't have to fight Boston traffic to get into the parking garage. From there it's connected to the large lobby complete with a nice looking restaurant (we didn't eat there) a bar, a Starbucks and several free internet equipped computers. Overall, the hotel had lots of nice amenities like bathrobes, high quality soaps and shampoos and cotton balls and q-tips for your use in the bathroom. The sheets and towels were plush and everything was very comfortable. The only negative was that there was a small cleanliness issue in our room with some coffee grounds in the sink and a little dirt on the floor but for what I paid.”

Sep 18, 2007 by Duncan from Burke, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Quality/luxury.
• Not much local dinning.

“Outstanding hotel.”

Aug 25, 2007 by Sheila from Woburn, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The beautiful waterfront view from our room!
• The rooms were small and a bit hart to walk around in.

“Beautiful waterfront hotel close to all, yet far enough away to be very peaceful, and romantic. You cant beat the Boston harbor, or skyline view!”

Aug 22, 2007 by Maureen from Garden City, NY
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[6]

• Modern.
• Room way too small.

“Room had 2 double beds, not queens and was quite small.”

Jul 25, 2007 by Marcus from Branford, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was excellent.
• The parking garage was very big and confusing.

“This is a great hotel for a weekend getaway with that someone special or for the business traveler.”

Jul 6, 2007 by Kathi from New London, NH
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[5]

• Amenities in the room quite nice and neat electronic features.

“The hotel was nice and had many neat features but I was on the water but had no water view. The room was small. I asked for an upgrade but they said an additional $75 for water view. It was pretty far from Fanuiel Hall; $6 cab ride.”

May 1, 2007 by Peggie from Braintree, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great hotel, nice facilities.
• I like it all.

“A very nice hotel with great facilities. Perfect location in Boston.”

Apr 27, 2007 by Amy from Meridian, ID
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very close to airport and subway.
• Could have been a little closer to downtown Boston.

“Excellent service, very nice accommodations.”

Apr 26, 2007 by Laurie from Yarmouth, ME
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[5]

• Well appointed health club.
• Noisy in the late evening.

“Public areas were very appealing. Staff was very helpful and pleasant. Location a bit out of the way for leisure travel. Room could have had better quality bedding (including pillows) and furniture. Bath could have had better toiletries such as a shower cap. Because of function capacity, hotel room was noisy in late evening-revelers in hall.”

Apr 25, 2007 by Mike from Cheshire, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• The staff was great. The rooms large clean and up-to-date.
• The only thing I would have liked is free parking.

“The hotel is very attractive. Rooms are large and very accommodating. The lobby and lobby restaurant/bar were very nice. The front desk person was very professional and pleasant. The hotel asks that you don¿t tip. I would have liked free parking, however the parking was convenient and the cost of 29 per day I wouldn¿t let that deter me from staying there again.”

Apr 22, 2007 by Mark from Bridgewater, MA
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[7]

• Service was all inclusive.
• "Hot" breakfast buffet was "cold".

“Overall the hotel was average for a 4 star. The hot breakfast buffet was cold. Also we had another hotel visitor show up at our door early Sunday morning thinking it was their room as the hotel inappropriately gave them the wrong room. The hotel staff apologized but really seemed to lack any true concern.”

Apr 10, 2007 by Kelli from Nantucket, MA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• The staff was great. The shuttle to the garden was a plus.
• Nothing.

“It was a nice surprise, and convenient for our purposes: game at the garden, then quick access to 93 south to get home.”

Mar 29, 2007 by Donald from Bristol, RI
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Staff was great. Liked not having to tip everyone. That was very refreshing.
• Sorry! Nothing!

“Clean, comfortable and the price is right!”

Mar 14, 2007 by Mark from Wilbraham, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• The spa.
• 28 dollars a day to park.

“People should be warned about the parking fees and the food is expensive. It is a very nice hotel, the bar is open to the dining area so it is not very kid friendly but it is very nice for business travel or a weekend get away.”

Oct 30, 2006 by Fran from Albany, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Cleanliness and no tipping rule. Liked the set up very much of my room.
• No menu to put on door for ordering of breakfast.

“Excellent location; easily accessible by the main roads yet acts like a private resort. Am making plans to stay here on my future Boston visits”

Aug 3, 2006 by Steve from Pittsburgh, PA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great location.
• Non smoking.

“Nice rooms, good food, excellent service. The no tip policy was also quite nice as it eliminated the need to keep dollar bills in your pocket at the ready.”

Jun 28, 2006 by Jeannine from West Springfield, MA
Overall Rating: 4
Cleanliness:[10] • Staff:[1] • Location:[6]

• The room was comfortable and clean.
• Overpriced, quality of service was poor, hotel staff rude and unaccommodating

“I would not recommend this hotel to anyone. It took almost 2 hours to get our bags to our room. It took almost 1 hour to get service in the restaurant. Forget about the service in the lounge. It was extremely overpriced. The room rate in comparison to the staff was outrageous. It was, however, conveniently located next to the venue where we were going. To me the hotel and staff were not prepared for the amount of activity going on. I have worked at Avon Old Farms Hotel. Look it up. It blows the Seaport away.”

May 31, 2006 by Mark from Norton, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Oceanfront location.
• Room size 2b larger.

“1st class hotel in staff, location, amenities and appearance.”

Apr 21, 2006 by Steve from Buckhannon, WV
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• Hotel staff was extremely friendly. I liked the fact that gratuities were included in the cost of each service.
• I can't. Really liked the place.

“The Seaport Hotel has spacious rooms. The friendly and efficient staff works for you from check in through check out and beyond. The hotel restaurant is exceptional. It compares favorably with Boston's better restaurants. The hotel shuttle really takes the stress out of getting to the next leg of your adventure. Another stress reducer for your stay is the hotel's gratuities included policy. The Seaport is the hotel industry's EASY BUTTON.”

1 of 1 people found this review helpful.

Aug 4, 2005 by Matthew from Forest Hills, NY
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[7]

• Room showed a lot of wear and the no-tipping policy and $3 service charge was unexpected

“Nice hotel...needs to be maintained a little better ie. hotel looks worn out”

1 of 1 people found this review helpful.

Jul 18, 2005 by Erin from Larkspur, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• I liked that they had a shuttle that would take you to the heart of the tourist attractions in Boston.
• My last few trips to Boston I stayed at Nine Zero & Parker House I like that location better.

“It has a nice health club, good bar, it's clean, nice view, good service.”