User Reviews for Hotel Saint Francis

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Apr 19, 2009 by Serena from Fraser,CO
Overall Rating: 2

“The hotel is under reconstruction. There is nothing charming in any public space. normal public space is closed off. When reconstruction is complete it will no doubt be better.”

Nov 8, 2008 by
Overall Rating: 9

• The location, the comfort of the room and bed.
• The room was rather small, but it is an old hotel.

“Hotel St. Francis is in a great location for visiting Santa Fe, NM. It is in walking distance of the Plaza, shops and eateries. I enjoyed my stay at the hotel, although the room was small it was very comfortable and met my needs. The location is great.”

Oct 9, 2008 by Deanna
Overall Rating: 7

• Fantastic location. In the heart of Santa Fe.
• The room was too small.

“Overall a comfortable stay at a reasonable price, but the room was extremely small. It was also difficult to find the hotel parking. The location couldn't be better. Close to shops and restaurants in the heart of Santa Fe.”

Sep 27, 2008 by Emily
Overall Rating: 10

• They moved us from 2 doubles to a king with a smile.
• Had to pay for parking.

“The people were very friendly and responded promptly. The bed very comfortable, and the overall appearance very high end.”

Sep 14, 2008 by Jo from Signal Mountain, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location.
• The wooden bench in the room was old world but uncomfortable.

“The location of this historic, charming hotel was excellent and met our expectations.”

Sep 7, 2008 by Barbara from Boise, ID
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[10]

• The location (near The Plaza) is excellent.
• This hotel is a little run-down; rooms are very small.

“This is a historic old hotel which they have tried to update to a continental look. It isn't the adobe look you'd expect in Santa Fe, and it was a bit seedy, not very clean, and slightly run-down. The room we had was very small and crowded, but the location made up for it. Our plumbing didn't work very well, but it was adequate. We ate breakfast there one morning; the food was very good and the waitress was excellent. She made a real effort to help us to eat and leave on time to catch a plane. Recommend for location!”

Sep 3, 2008 by Jackie from Scottsdale, AZ
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[10]

• Location.
• Unfriendly staff, unwilling to help with problems.

“Room size was that of a closet with 1 double bed. Discovered that shower and TV did not work. Shower was fixed. TV never was. Front desk staff was rude and unfriendly. Location was great but would never stay here again!”

Aug 4, 2008 by Ken from Humble, TX
Overall Rating: 4
Cleanliness:[5] • Staff:[9] • Location:[10]

• Location.
• Tiny rooms, hotel needs updating, poor bathrooms.

“One expects small rooms in an historic hotel, but these were very uncomfortable for the price. It was renovated in the 80's and it looks a little sad and worn now. The fake flowers are dusty and horrible. The renovation was supposed to be period specific, but it is really tacky 80's country that looks very dated. The rooms are cluttered and apparently difficult to clean.”

Jul 31, 2008 by Anuk W. from Savannah, GA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[10]

• Location.
• Room was cramped, not enough shelf space.

“A grand old hotel with excellent location. Our room was small and lacked shelf space.”

Jul 14, 2008 by David from Amarillo, TX
Overall Rating: 3
Cleanliness:[5] • Staff:[6] • Location:[5]

• How old the building was.
• Rooms were extremely small. Only full size bed in room and no free breakfast with stay.

“Full size bed was extremely small and no free breakfast with stay. Limited parking unless you park across the street at the municipal parking and then you still have to pay half the cost of the regular rates which they did not inform us about when we checked in. Romantic setting but not comfortable at all.”

Jul 11, 2008 by Charlene from Point Venture, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location & charm.
• Price & nightly parking fee.

“This facility is lovely and oozes charm and history.”

Jul 11, 2008 by Julia from Farmington, NM
Overall Rating: 5
Cleanliness:[9] • Staff:[5] • Location:[10]

• Perfect location great ambiance beautiful hotel great bar excellent housekeeping staff.
• No water in the shower! And front desk could care less that we couldn't bath before checkout!

“I really want to love this hotel but there are just too many issues that they refuse to fix that made our stay miserable. The last time I stayed here it was very cold outside and there was no hot water in our room. When I complained the front desk just shrugged and said "it's an old hotel and it has issues". When we told the front desk they said they would tell maintenance and thats it! No apology and they just shrugged when I said I wasn't happy about not being able to shower.”

Jul 9, 2008 by Karin from Winslow, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was in the right location surrounded by history.
• The room was too small, but we managed.

“I recommend this hotel to anyone that likes to be surrounded by history of the hotel and the Plaza area of Santa Fe.”

Jul 9, 2008 by Sarah from Coto De Caza, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The service was outstanding.
• The room was small.

“Everyone at the hotel was very nice and service oriented. The hotel is in a great location and within walking distance to everything. The room was very small, but the level of service and proximity to everything made up for the size of the room.”

May 27, 2008 by Jim from Santa Rosa, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[10]

• Historic hotel with a great location.
• Organization and service was less than expected.

“The hotel was changing ownership during our stay. It would be unfair to the new owners to be too critical at this time. Otherwise, other than location and its historic presence I would not say great things about the hotel.”

May 8, 2008 by Carrie from Carrollton, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[3] • Location:[10]

• The location to Downtown Santa fe.

“It was very nice, but they did not have our reservation in the system when we checked in.”

Apr 26, 2008 by Jessica from Madison, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[10]

• Great location in Santa Fe.
• Not very attentive young staff at the front desk.

“The hotel is in a great location, near The Plaza. The housekeeping staff were good and thorough while the front desk staff were young and only seemed to care about chatting with each other. Details on parking, at the hotel and the overflow public parking lot across the street, were muddled through as if the average person would understand what they were talking about, but it certainly wasn't clear and I had to get a more detailed description. Didn't eat at the hotel but the prices in the room service book seemed reasonable for Santa Fe. The concierge was helpful in determining what time I should leave for the airport to go back home. I recommend stopping at a store before getting to your hotel room to pick up drinks to put in your room's mini fridge because the climate is quite dry and you need to concentrate on hydrating.”

Apr 16, 2008 by Debra B. from Gardena, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[9]

• Great decor and the tea service were very nice.
• There was a noise in the A/C vent which was very annoying and kept us up at night. Engineer came and said it was fixed, but it wasn't resolved.

“The St. Francis is very convenient and in walking distance to the old town plaza and main attractions in Santa Fe. The rooms are a bit on the small side, and we had problems with a noisy air vent, but the decor is attractive, the service was good and the afternoon tea is worth a try.”

Apr 14, 2008 by Molly from Friday Harbor, WA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• The location is wonderful for seeing the sights in old Santa Fe. It is old and quite elegant. The service staff (housekeepers, etc.) is awesome.
• Our room did not accommodated 2 people comfortably.

“The double bed was comfortable and I believe it was a down comforter, which was nice. Parking was available, but the lot was always full so we had to park across the street in municipal parking. So we always had to stop at the desk and ask for parking validation, each time we wanted to leave by car. I was aware the rooms were small and had contacted the hotel a few weeks before our arrival and asked if we could have a bigger room. I don't think I'll ever stay there again.”

Apr 11, 2008 by Jason from Red Bank, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location, friendly staff, historic value.
• Hot water control for shower needed tweaking.

“Wonderful location, and on the national list of historic places. This hotel was built in 1923 with a very non-southwest decor and feel, as a counter to the surrounding area. The rooms can be somewhat smallish, and oddly shaped, but that adds to the charm. A small bar is off the lobby and it gets some decent traffic at night. High quality tea is served in the afternoon with finger sandwiches and all that. Nice place, would go back again.”

Apr 7, 2008 by Ronda from Lake Mary, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Fantastic location, clean, attractive and comfortable.
• Not well equipped in bath area for toiletries or mirrors.

“We loved the hotel and the convenience to everything. The hotel staff was very accommodating and friendly. We would highly recommend.”

Mar 30, 2008 by Catherine from Twain Harte, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The lobby is warm and exquisite. You can enjoy the morning sun with a cup of coffee and a patio outside as well.
• Some of the room are very small.

“We loved our stay. The staff were friendly and accommodating. The lobby is welcoming with many sitting areas, fireplace and afternoon tea. A beautiful patio runs along the front of the hotel with sitting areas as well. Parking is only $5 per day which is much less than other hotels and free morning papers. This hotel reminds me of many European hotels.”

Mar 25, 2008 by Candace from Aloha, OR
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Great atmosphere, historic flavor, excellent location.
• Fewer amenities, room size smaller.

“Quaint and charming, in the heart of Downtown Santa Fe, the Hotel St. Francis retains its turn of the century feel. A pleasurable stay.”

Mar 24, 2008 by Al from Gladstone, MO
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• The staff tried their best to meet our needs. The Historic Hotel was delightful, comfortable experience. I would recommend the hotel to my friends.
• Parking.

“The St. Francis was a pleasurable experience. You will need to book the room way ahead of time. The front desk staff was a great representation of hospitality. I will return to this hotel next time I return to Santa Fe.”

Mar 23, 2008 by Karri from Georgetown, TX
Overall Rating: 5
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was wonderful.
• They up charged us for needing 2 beds.

“We were happy with the hotel. We had 4 people (2 adults and 2 children) in our room and they charged us and additional $20, so we could have 2 beds - 2 double beds - in our room.”

Mar 12, 2008 by Dennis from Arvada, CO
Overall Rating: 6
Cleanliness:[9] • Staff:[6] • Location:[8]

• Close to Plaza of Santa Fe - easy walk.
• Very small room, temp control difficult, night water cold-wait for hot water.

“The Hotel had lots of charm as an old hotel. No upgrades done and room was small and crowded. One uncomfortable chair. Upgrade to a Queen size bed room from a full size bed was $25/night. Shower water temperature at night was Luke warm and had to run for 5-10 minutes to get hot. Room temp control was difficult.”

Mar 5, 2008 by Martha from Woodside, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It's not a corporate hotel feeling but a very comfortable boutique hotel.
• Nothing. Some rooms had steps from the bathroom into the room which is not great for older people.

“This hotel is not your typical corporate hotel. Each room has a unique theme, golf, old dolls, mardi grass, etc. and the decor is almost Victorian in nature. It is the most quiet older hotel in which I have stayed especially for being right in the middle of downtown. A great value.”

Mar 5, 2008 by Jonathon from Santa Rosa, CA
Overall Rating: 6
Cleanliness:[8] • Staff:[4] • Location:[9]

• Nice quiet hotel with a great location.
• Room was small. Shower fluctuated between scalding and sub-arctic.

“This is a wonderful looking old hotel in the heart of historic Santa Fe. Staff was pleasant but not overly friendly. Parking could be a pain if you did not get in the hotel lot you were forced to go across the street and then wait at front desk for validation. My only problems with this hotel were the tiny room (too small to eat in, no table) and the shower temperature fluctuations with every toilet flush or tap turning in the hotel. Breakfast was great.”

Feb 13, 2008 by Wayne from Steamboat Springs, CO
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Lots of history in this old hotel really enjoyed that.
• The parking had to pay for it.

“All in all it was a great place. The staff were helpful and positive. I would stay there again.”

Feb 12, 2008 by Samantha from Sheffield Lake, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The look and feel of the hotel. Very art deo meets southwest.
• The room was always too warm. Better too warm then cold.

“This was a great hotel for the end of our trip out west. The hotel felt very rugged yet art deco. It was historic with all the original details. Very charming and I felt at home since I live in a very historic home myself.”

Feb 4, 2008 by Jeff from Las Cruces, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location.

“The St. Francis is a great hotel in the heart of Santa Fe. Convenient for business and shopping.”

Feb 1, 2008 by Chris from Poulsbo, WA
Overall Rating: 6
Cleanliness:[9] • Staff:[7] • Location:[9]

• Convenient location, friendly personnel, charming old time feel.
• Room too small for two people, double bed only.

“Needs larger rooms for 2 people and at least a queen size bed. Bed was comfortable, clean room and nice old time charm, staff very helpful. Food ordered in pub did not coincide with what was on menu. Husband ordered menu item and received only one out of three described on menu. When asked about it, they tried to fix it, but still didn't get it right. We were told that staff was trying to "get away with it". Very disappointing, especially for the price.”

Feb 1, 2008 by Dave from Tempe, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautifully restored and an asset to downtown Santa Fe.
• Standard rooms tend to be small. Bathrooms very small.

“At the right price, the St. Francis is perfectly located to enjoy the heart of Santa Fe. Lovely public spaces, attentive staff. Be prepared for a small room if you take the Standard room. Still very comfortable, but not a place to spend a lot of time.”

Feb 1, 2008 by Francisca from Albuquerque, NM
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location.
• Very small room.

“First night the room was the smallest one I had ever stayed in. Second night upgraded to king deluxe, 100% improvement. Cost 20.00 extra. Might stay here again, excellent location, but would definitely upgrade.”

Jan 30, 2008 by Gwenn from Seattle, WA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[10]

• Location and friendly, helpful staff.
• The bed was very uncomfortable.

“While we did get a good price, it was not the 3 star hotel I was expecting. The room contained a very small, very uncomfortable double bed, not king or even queen as is standard in most places. The "free wireless" barely worked and the electrical outlets were few, difficult to find and so old and loose that my cell phone and computer chargers constantly fell out of the sockets. This is very cheap to upgrade for a hotel of this size and really there is no excuse to leave these rooms as is in 2008 when trying to sell the hotel as a reasonable option for business travelers. Lastly, the low flow showerheads are '80's vintage and should be updated to modern versions. This is such an inexpensive fix (which would save them water) that it's hard to believe this hotel has not yet made this upgrade.”

Jan 28, 2008 by Eun from San Jose, CA
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[10]

• Old fashioned stylish hotel, romantic and good location.
• Interior design is inconveniently laid and was too noisy.

“Located at the center of the Santa Fe in the walking distance from the market places and galleries. Romantic family style hotel.”

Jan 25, 2008 by John from Tucson, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Charming euro-style ambiance; great location and meeting place.,
• Room was a bit small, but comfortable.

“Great location; great price; great energy in the lobby.”

Jan 22, 2008 by Christy from Animas, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• Great historical experience.
• Parking.

“Beautiful! I loved the hotel!”

Jan 21, 2008 by Mark from Midland, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Quaint, attractive, well managed.
• Rooms too small for star rating.

“Lovely historic hotel with an outstanding lobby, bar and staff. Built before the days of political correctness and ADA (Americans with Disabilities) Nazism, this is a wonderful Inn for the body able. The rooms are far too small for Extended Stays but for overnight accommodations and short stays to enjoy Downtown Santa Fe walking tours, Hotel St. Francis is a kernel on which to build wonderful memories.”

Jan 20, 2008 by Celia from Amarillo, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• This hotel was right off the Plaza.
• Our room was a small, corner room with ice on inside of windows.

“St. Francis is a very European-type hotel, with log-burning fireplace in lobby, and English afternoon Tea served each afternoon by fireplace. It is a very comfortable and elegant hotel!”

Jan 20, 2008 by Timothy from North Hollywood, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Authentic.
• Parking.

“The St. Francis was everything we expected and more! The hotel captured the charm of Santa Fe. Centrally located we were able to experience the down town life of Santa Fe by foot. Be sure to stay multiple nights and ask to stay in a different room each night. Why you ask? Well each room is designed with a different theme. Have fun and enjoy Santa Fe!”

Jan 14, 2008 by Katharine F. from Pittsburgh, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful, intimate lobby and fireplace.
• While pleasantly updated, the bathroom was very tiny.

“Charming, inviting and situated in the heart of Old Town Santa Fe, Hotel St. Francis offers a perfect launch for a full day of shopping and exploring and a gracious retreat at day's end. We will be back!”

Jan 14, 2008 by Jennifer from Scottsdale, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and staff friendly.
• Parking is a bit of issue - lot often full need to park offsite.

“The desk clerks were wonderful! Very helpful and reassuring!”

Jan 7, 2008 by Tc from Albuquerque, NM
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Great historical ambiance and incredible staff. Perfect location.
• That they won't give me a free permanent home. It is a home away from home.

“Great ambiance, charming unique touch's and perfect location. The best staff anywhere. The beds incredibly comfortable and appointed in an historical boutique hotel sense. Given it's history rooms are natural smaller or more European. Some who prefer a more stiff cookie cutter luxury experience with stiff reserved staff/service could be a bit disappointed as the hotel and staff express their personality and individuality. All in a all a very charming and cool home away from home, one of my favorites anywhere in the world.”

Dec 22, 2007 by Richard from Green Valley, AZ
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Lobby was cozy.
• Room to small.

“Everything was good except room size and the location of TV in room.”

Dec 21, 2007 by Jim from Pagosa Springs, CO
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[8]

• Great location and attractive lobby.
• Front desk staff and lounge staff not helpful or attentive.

“A nice property in a great location. The lounge was uninviting and same for the staff and the food low quality. My superior king was very small and very noisy on street level. I guess for an $80 per night hotel on the plaza it is ok.”

Dec 19, 2007 by John from Las Vegas, NM
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• I'm a restaurateur the hotel wait staff serving my breakfast was the best Ive experienced in years.
• Room was a little cramped, but no more than expected.

“The entire hotel staff was friendly and professional without being over familiar, nor obsequious or stuffy. Our room service dinner was quick and hot. Room service menu prices were the same as the restaurant menu with a 20% gratuity added very fair. The wait staff was uniformly professional, courteous and efficient they allowed my partner and me to focus on our conversation and meal rather than spend our time reassuring the server that everything is "okay" or that the food "tastes good". I had almost forgotten how pleasant it is receive professional service. Other restaurants in Santa fe, and most everywhere in the US, would do well to emulate their standards.”

Dec 17, 2007 by Amy from Ponce De Leon, MO
Overall Rating: 4
Cleanliness:[8] • Staff:[1] • Location:[9]

• Good location, in the middle of the activity.
• Room was tiny, not an appropriate star rating. Very disappointed.

“The hotel was in a great location on the Santa-Fe-Plaza. It is more of a boutique hotel and did not have the accommodations I would expect of a 3 star hotel.”

Dec 13, 2007 by Chris from Farmington, NM
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Excellent location. Robes and free NYC nice touches.
• Small room.

“I booked an additional night days after my initial reservation because of this, the hotel told us that we would have to move to an even *smaller* room for the second night of our stay or pay an upgrade fee. I chose to pay the $20 to avoid the hassle of changing rooms.”

Dec 5, 2007 by Wayne from Albuquerque, NM
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great location, attractive, well run.
• Room was small.

“This was a great hotel. The location is perfect. The old Santa Fe Decor and gracious staff were appreciated. The room was small, so I don't think this would be a good choice for an extended stay, but for two nights it was just fine.”