User Reviews for Holiday Inn Express and Suites Cambridge

Research User Reviews for Holiday Inn Express and Suites Cambridge (1-20 of 102)

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Jul 18, 2009 by Ruth from Springfield,TN
Overall Rating: 7

• Close to public transportation
• 2nd bed was a very uncomfortable fold out sofa

“As with many hotels, the temperature in the room was hard to control. The bed was very comfortable, but the pull out sofa bed was extremely uncomfortable. The building could use some attention, but it was not unclean. It is great that they provide free parking, but the number of spaces is very limited and proved to be a challenge for us one night”

Jul 12, 2009 by Aurie from Stockton,NJ
Overall Rating: 10

• The close proximity to the train!
• Needed a bit more parking.

“Easy to find, great rooms - but if you want a view of the city you need to go a little closer to the city. Location is within walking distance of public transportation (bus & train). Good breakfast! Only negative would be the need for more parking.”

May 6, 2009 by Debra from Brooklyn,NY
Overall Rating: 7

• It's proximity to public transportation and good staff assistance.

“Overall, I would stay at the Holiday Inn again. We were treated very well and the staff was easily accessible.”

Apr 8, 2009 by Victor from Bowmanville,Canada
Overall Rating: 10

• Staff was awesome, price was great, room was clean and location was perfect.

“I will stay here again.”

Jan 14, 2009 by Heather from King Of Prussia,PA
Overall Rating: 10

• The hotel had a computer with internet for guest use and a great breakfast area.
• None of the snack or soda machines were working I had to go to the store for a drink.

“The hotel itself was perfect for what I needed. I just wanted a place to sleep and use the internet. The shower was missing the tub stopper, and looked like it needed a little maintenance, I didn't shower while I was there. The snack/soda machines didn't work and I had to go to the store for a drink. Overall though, the room was nice and up to date, and cleaned very well. The computer with internet access available in the lobby was a great plus, it really eased some issues I had with the trip. The breakfast area was extremely nice and comfy, and the food itself wasn't too bad, the eggs were powdered but I just stuck with the other items and I was fine. It was a buffet with a large variety so I didn't go hungry in the least. The staff was extremely friendly with the exception of the gentleman on the desk on Saturday. I've worked in hotels for years and overall it was an exceptional experience and if I ever go back to Boston I would gladly stay there again.”

Sep 9, 2008 by Carrie W. from Hudson, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Very close and convenient to the subway.
• Parking the first night was across the street in unattended lot of liquor store parking lot.

“This hotel was good for the price. In parking area there were minimal spaces on location and had to park across the street in a liquor store parking lot which was unattended.”

Sep 4, 2008 by Melissa from Elmhurst, IL
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[5]

• They had bottle water and snacks and cookies out for us next to the front desk for our to take!
• The parking was terrible! We had to park across the street!

“The service could of been better. I called 4 times to the front desk for a blow dryer and had to call 3 times for towels!”

Sep 4, 2008 by Crystal
Overall Rating: 7

• I liked the fact that wireless internet was available and at no charge.

“This hotel is a good value. I would recommend staying here only if you have use of a car - it is a little off the beaten track for buses and trains. But a 5 min drive to Downtown Boston or most of the Universities and colleges.”

Sep 2, 2008 by Preethi from Brooklyn, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[7]

• Clean, well-appointed room.
• Had to park across the street at one point.

“I found the service very friendly and enjoyed the free breakfast. The room was clean and well-appointed. The location of the hotel was very convenient for visitors to either Cambridge or downtown Boston. The only downside is that you have to occasionally park across the street. Overall a great value for the Boston area.”

Aug 25, 2008 by Tj from Midlothian, TX
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[4]

• The room was clean.
• Location, older hotel out of the way, no parking.

“I would not rate this hotel as a 2.5 star that's a stretch. It's a one star at best.”

Aug 20, 2008 by Tania from Belleville, MI
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• The staff was very friendly, helpful and accommodating.
• The location.

“The Holiday Inn Express and Suites in Cambridge was a very nice hotel. It is a great place for families who are on vacation to stay. The rooms were very clean, and had everything that you could need. I especially appreciated the little kitchenette area. I would definitely recommend this hotel to others who are visiting the Boston area.”

Jul 29, 2008 by Eric from Fredericton, NB CA
Overall Rating: 3
Cleanliness:[5] • Staff:[5] • Location:[7]

• Breakfast.
• Filthy rooms.

“Filthy carpets in rooms, slow elevators, great breakfast, 10 minute walk to the 'T' which takes you downtown in 10 minutes.”

Jul 16, 2008 by Charles from Lafayette, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Clean, quiet, nicely furnished.
• Very limited parking.

“I would stay there again. Well worth the money I spent.”

Jul 3, 2008 by April from Calhan, CO
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• The hotel staff was extremely helpful and friendly.
• The hotel was located near some abandoned buildings. I was a bit nervous when we arrived at night.

“Overall, this is a really good, economical hotel in an expensive area. The hotel staff was great. The location, on the edge of Cambridge, was not horrible, but not a place I'd wonder around in at night. It's a very short walk to the T, which made getting around very easy.”

Jun 29, 2008 by Prabir from Great Falls, VA
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[6]

• The manager was extremely friendly and made us feel at home.
• The hotel needs better upkeep. For example, the towel rack was coming out. The bath room door knob was loose - small things, but need attention.

“Minor problems, should be able to rectify.”

May 24, 2008 by Julie from Salem, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[7]

• The staff was very friendly and helpful!
• Not a lot of extras like a pool.

“The hotel was clean, the rooms were large and nice and everything met our expectations. The location was just two blocks from a T stop, which was great! Also I had left my lights on in my car and the staff was so helpful. One of the managers even tried to jump my battery. We ended up calling triple A and the staff was checking on us to make sure everything was going ok!”

May 22, 2008 by Anne M. from Mohegan Lake, NY
Overall Rating: 4
Cleanliness:[6] • Staff:[6] • Location:[7]

• Good complimentary breakfast.
• Not enough parking.

“The hotel was adequate, but parking was not. We had to park in the lot of a liquor store across a very busy street. The we had to move the car by 8 AM the next morning! We were assured there would be plenty of spots then, as many people would be leaving by 6 AM or so. Not so - still had trouble finding a spot.”

May 7, 2008 by Ryan from Amityville, NY
Overall Rating: 2
Cleanliness:[1] • Staff:[3] • Location:[1]

• Free parking, free breakfast.
• Dirty room, nasty remote, 8 min. elevator wait, keys not work, location, short staffed, un-professional staff.

“This hotel is nowhere near Downtown Boston, like other Cambridge Hotels are. We politely requested a High Floor as far from the elevator as possible. The attendant gave us a room on the 3rd Floor (out of at least 8), directly across from the elevator. She said that's all they had, which was not true. We arrived at room, 4:30 pm, to find the door open, and being cleaned. After the maid left, we discovered there was no shower curtain. Also, there was some type of snot (hopefully) caked on the remote control. There are no accessible stairs, and I have a video of my wife and I waiting 8 minutes for an elevator. Upon express checkout over the phone, the phone rang and rang until the front desk picked up the phone and hung it up. Very unprofessional across the board. Since this hotel really doesn't have much going for it, you would think they would at least focus on customer service. I left this hotel feeling aggravated that I actually gave them a dime, and I apologized to my wife for putting us up at such a dump. For what you save on free parking and breakfast (which was 75% gone 9 am), you make up for in cabs, T fares, and nonstop frustration. It will be the best thing you could for your trip to Boston. This trip taught me that never stay at a Holiday Inn Express in Cambridge, MA.”

Apr 15, 2008 by Suzanne from Lawrence, KS
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[4]

• Soft sheets and breakfast bar, also close to a park.
• Traffic noise!

“Fine accommodations if you don't mind a lot of traffic noise and a fairly significant jaunt into Downtown Cambridge.”

Mar 19, 2008 by Jolinda from Milan, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• It was plain but it had all the necessary stuff.
• No comment.

“It was pleasant for a place in the area, and the boys had access to all the places they needed to go.”

Mar 19, 2008 by Amanda from Houston, TX
Overall Rating: 5
Cleanliness:[10] • Staff:[5] • Location:[7]

• Location was great, near subway stop & grocery store.
• Bed was horrible, it sank in the middle. The bathroom fixtures needed upgrading, I had to get the tank to stop filling once and the faucet dripped.

“Room was clean and relatively quiet. Parking is available but if you are late you have to park in their overflow lot across a very busy street. This was no fun when it was snowing, but it was a parking space near the liquor store so I can't complain. There are two computers available for guests. Grocery store nearby and decent size mini fridge made it economical.”

Mar 12, 2008 by Jane from Hortonville, WI
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[7]

• Both soft and firm pillows.
• Breakfast was 45 minutes late.

“Not the most scenic, but a fine place to spend the night. Bus service into Harvard Square is only a few blocks away, so transportation not really an issue. Only complaint is that breakfast was 45 min. late and I needed to eat and get out for an appt early.”

Mar 11, 2008 by Carla from Northampton, MA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Breakfast buffet was great! Good selections.
• The rooms run on the small size even the suites & doubles.

“On short notice we were able to get the necessary rooms. However, I thought the price was a bit high and that would accommodate team rates a bit better.”

Mar 5, 2008 by Maria from Fishers, IN
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[7]

• The room was nice and spacious.
• The heater was noisy.

“The parking did not seem safe.”

Feb 13, 2008 by Flora from Poughkeepsie, NY
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[8]

• Location was nice, breakfast and wireless included, bowl of fruit in lobby.
• Water not really hot enough 1st morning, perhaps very large school group.

“A short walk from the bus stop to Harvard Square, large shopping centre nearby and smaller plaza Marshall's next door. Coffee shops and restaurants along Cambridge Ave nearby so although the hotel is on an unprepossessing commercial strip it was actually a very convenient location. Staff were friendly and polite. Place was clean and bright. Complementary fruit bowl in lobby very much appreciated.”

Jan 23, 2008 by Tom from East Hampton, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, accommodating staff.
• Ltd parking.

“Overall terrific.”

Jan 22, 2008 by Barb from Acton, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Free parking, reasonable rates, Internet access.
• Nothing.

“Great price and easy to get to the train station to travel around Boston. Clean rooms, friendly staff, free parking, and breakfast. We will stay here our next trip to Boston.”

Jan 16, 2008 by Betty from Rochdale, MA
Overall Rating: 9
Cleanliness:[7] • Staff:[5] • Location:[6]

• Location, T stop & near Marriott where I had seminar.
• Windows were dirty.

“Fine for my purposes; sleeping, okay breakfast, near the T, easy parking, nice view of Gore St., E. Cambridge where I grew up. It was what I expected.”

Dec 11, 2007 by Lindsay from Brooklyn, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[5]

• Very clean and modern, free parking, free continental breakfast in the am.
• The location only really makes sense if you have a car.

“It was clean and modern and basic. No complaints, other than the location not being ideal unless you have a car.”

Dec 9, 2007 by Ulas from Brighton, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[3]

• Clean and impressive.
• Location is not good, parking is limited.

“Definitely like a 4 star hotel. Inside and cleanliness is impressive.”

Dec 7, 2007 by Joan from South Dennis, MA
Overall Rating: 1
Cleanliness:[4] • Staff:[1] • Location:[1]

• Nothing.
• I broke my leg in the parking lot that was not salted in a snow storm.

“Poor location; staff not helpful even in an emergency; worst hotel experience of my life.”

Dec 5, 2007 by Jaclynn E. from Folsom, PA
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[7]

• It was conveniently located near the subway line.
• It was not near any attractions, and not very close to any restaurants or bars.

“The hotel was clean and had continental breakfast every morning which was great. The price was decent, only slightly overpriced. I have definitely stayed in much nicer hotels for the same price. Overall good experience, except the front desk who ordered us a private driver without telling us, which ended up costing us way more than it should have.”

Dec 3, 2007 by Christine from Milford, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was warm and comfortable staff was great.

“Our stay was perfect!”

Nov 28, 2007 by Melody from Seekonk, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Great location about 2 blocks from Lechmere T stop.
• The bathroom needed lots of work and I had no hot water.

“Great location with a friendly and helpful staff. The room was clean and comfortable. The bathroom however was another story. It was clean, but was in need of repairs. The sink counter had a crack and a huge piece missing. The hot water did not work at all. The continental breakfast was a pleasant surprise. I would stay here again.”

Nov 27, 2007 by Aj from Longmeadow, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[10]

• The breakfast bar was well stocked and clean.
• The front desk staff was hard to understand.

“It is a very clean hotel except for the elevators. There is little parking onsite and the overflow lot doesn't look like someplace where you would want to leave your car. The front desk staff was hard to understand a little unaccommodating when trying to get change to tip the breakfast bar staff. The breakfast bar which was included was fully stocked with lots of choices and had a very friendly staff. The location of the hotel to the sites of Boston and Cambridge for the price makes it an excellent find.”

Nov 27, 2007 by Vivian from Flushing, NY
Overall Rating: 5
Cleanliness:[9] • Staff:[1] • Location:[7]

• Free parking (the space is limited), 24 hour hot drinks available, free wireless connection.
• Room is too small for two persons, heater is very noisy.

“Compare with other same star or higher hotels with same price, this hotel is much better in terms of facility availabilities (i.e. parking, breakfast, wireless). You won't get them without paying anything. Just one thing weird though. We left for Boston downtown right after we checked in and left baggage in the room. When we were back after dinner, room key didn't work. Then, we got a new key and found that a snack bag in the trash can, which was not put by us! Obviously there was someone entering into our room; someone who was assigned a wrong room by the hotel! So scary!”

Nov 21, 2007 by Ryan from Manchester, NH
Overall Rating: 7
Cleanliness:[10] • Staff:[6] • Location:[6]

• Pull out sofa.
• Limited parking.

“Great room for the price. Decent service. Didn't check out the restaurant. Fairly close to the Lechmere stop at the end of the green line. Parking and the hotel lost power that night, but can't complain for the price.”

Nov 15, 2007 by Laura from Maumee, OH
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[6]

• Continental breakfast was great; close to the subway system.
• No pool.

“It was a nice hotel for the cost. Close to the t, so you are able to get anywhere within the city. Not too many restaurants close by though. Their continental breakfast was nice.”

Nov 15, 2007 by Michael from Saratoga Springs, NY
Overall Rating: 1
Cleanliness:[2] • Staff:[2] • Location:[2]

• Worst hotel experience ever.
• Worst hotel experience ever.

“Worst hotel ever, no room service no English speaking employees, no restaurant, no pool, no HBO, no movie rental in room. Nothing!”

Nov 9, 2007 by Shannon from Chicago, IL
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[4]

• Loved the free breakfast in the morning. Very convenient!
• Hotel was on a dark street with no tourist attractions nearby. The train stop was 4 blocks away.

“Good value, just wish it were closer to a train stop and wished the street was well lighted at night.”

Oct 20, 2007 by Winnie from Kansas City, MO
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[5]

• Very clean and comfortable.
• Location on busy street not much else in neighborhood.

“While the location was not the best, it was relatively close to the "t" and was very clean and comfortable with a great breakfast included in the price of the room.”

Oct 13, 2007 by Howard from Webster, NY
Overall Rating: 4
Cleanliness:[7] • Staff:[4] • Location:[5]

• Close to the events I was there to attend. Close to shopping center.
• Parking options were inadequate. Ancillary parking is provided across a busy street for a restricted period.

“Overpriced. Staff needs customer service training. Hallways look great. Rooms are very average.”

Oct 11, 2007 by Lisa from Wharton, NJ
Overall Rating: 9
Cleanliness:[9] • Location:[9]

• The staff was very friendly and helpful.
• The hotel was completely full Saturday night so Sunday morning, there was no place to sit in the dining room.

“I found it met my expectations. The staff was accommodating and concerned that we felt comfortable and all our needs were met. The location (near a train station) was excellent. I would stay there again.”

Oct 11, 2007 by Gerard from Dedham, MA
Overall Rating: 2
Cleanliness:[3] • Staff:[1] • Location:[5]

• There really was nothing impressive about this hotel.
• I did not like the bed bugs on my sheets or the customer service.

“This was a very unimpressive hotel. I was forced to park my car across a highway in an abandoned parking lot for both nights. The desk clerk was having a private phone call in the middle of my checking in for nearly 2 minutes (in which she looked at my credit card and ID while talking on the phone the entire time). There were 2 little bed bugs under my sheet upon arriving at the hotel. I would not go back to this hotel.”

Oct 11, 2007 by Christie from Miami Beach, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• The staff was friendly and informative.
• The room was for 3 people so it was a bit small, but for 2 it would have been fine.

“It's very basic, but serves its purpose and even ahs free wireless internet which is easily accessed. Overall, I was satisfied with my stay there.”

Oct 11, 2007 by Elaine from Coppell, MA
Overall Rating: 3
Cleanliness:[5] • Staff:[3] • Location:[2]

• Comfortable beds.
• Out of the way location, run down facility.

“I wouldn't stay here again, and I wouldn't recommend it.”

Oct 10, 2007 by Brenda from Brooklyn, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[5] • Location:[1]

• The continental breakfast was great! Many options!
• Difficult to get cabs from there, they should have a shuttle.

“My stay at the holiday inn was great. The rooms are big and clean mine even came with a mini kitchen! The continental breakfast was way better then most, several options to help you start your day. The location isn't great, a bit out of the way. It took us a long time to catch a cab (even when we called down to the desk to have them call). They should consider having a shuttle to Boston & Harvard Square.”

Oct 10, 2007 by Lei from Kanata, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Two comfortable king beds, fridge, and microwave.
• A little bit noisy because the hotel is on a busy street. $150/night is a bit too high for a 2.5/3 star hotel.

“Overall we loved the stay in this hotel. We really appreciated the king beds, fridge and the microwave. They are very considerate for family travelers. We also enjoyed the breakfast there. By the way, I liked the fact it has public internet access even though I didn't have to use it.”

Oct 10, 2007 by Tom from Saint Paul, MN
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Fairly easy access to the T
• Too expensive.

“It is a short walk to the T and the staff was great. Otherwise, it is just average.”

Oct 6, 2007 by Jackie from Missouri City, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[10] • Location:[7]

• This hotel was reasonable for the Cambridge area.
• Too far from Cambridge downtown area.

“This was not a luxury hotel however the staff was very helpful and the room clean. The bed was comfortable, the sheets and towels nice. If you're looking for reasonable prices, and a basic clean, comfortable room, this hotel is for you.”