User Reviews for Renaissance Philadelphia Airport

Research User Reviews for Renaissance Philadelphia Airport (21-40 of 178)

• Add Your Own Review »

Apr 8, 2008 by Yvonne from Philadelphia, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff was especially helpful in two main areas and the restaurant was very good with food and staff.
• The tub's drain was very slow and the HBO guide was not up to date.

“I liked the slight out of the way location of the hotel (just before reaching the hotel is an area with many, many hotels together). The bathroom was larger than many. The bed and bedding were nice and comfortable.”

Apr 8, 2008 by Matt from Rochester, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Spacious, comfortable.
• Attempted to GPS the location and it couldn't locate the hotel.

“Great!”

Apr 6, 2008 by Tom from Washington, DC
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[6]

• Friendly, helpful staff; well-appointed room.
• Although the bed coverings were new and stylish, the mattress seemed soft and old.

“A very nice hotel. The off-airport location in a business park is hard to find if you are driving. (In fact the entire airport area is a driver's nightmare. A dozen poorly marked roads defied even my expensive GPS.) The room was fine, and the staff very helpful. All in all, a very pleasant one-night visit, once the hotel was found!”

Apr 3, 2008 by Domero from Wilkes-Barre, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The friendly and courteous staff was very accommodating.
• Unfortunately, every time that we have stayed in this hotel, our ventilation system continuously pumped chlorine smelling air into our room.

“We've stayed at this hotel several times and every time has been great. The linens are fresh. The breakfast buffet is excellent. The staff is always friendly. The only complaint we have is that the ventilation in the rooms is poor. When we come home, everything that we brought with us wreaks like chlorine. It all has to be washed even if it hasn't been worn.”

Apr 3, 2008 by Kathy from Fond Du Lac, WI
Overall Rating: 8
Cleanliness:[6] • Staff:[10] • Location:[9]

• Convenient to airport with shuttle; good quality room accommodations, computer access and welcoming, professional staff.
• There was a dirty towel in our bathroom behind the door; a case of water left in the room and dirty glasses in bathroom.

“Staff was very warm and friendly, room service efficient and quick, and we enjoyed our night's stay in very comfortable surroundings.”

Apr 3, 2008 by A from Nahnat, MA
Overall Rating: 4
Cleanliness:[4] • Staff:[6] • Location:[7]

• Friendly service.
• Run down.

“This Renaissance is rundown and less than expected from a Renaissance hotel.”

Mar 25, 2008 by Victoria from Seattle, WA
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[7]

• Location, free parking.
• Had to pay for internet access in rooms.

“This is not a 4-star hotel.”

Mar 25, 2008 by David from Kelowna Bc, CA
Overall Rating: 4
Cleanliness:[3] • Staff:[7] • Location:[4]

• Not much!
• This hotel is poorly maintained and quickly becoming run down. This one is barely a 3 star.

“Location is okay if you only need an airport hotel. If you need to travel to central Philadelphia the hotel is not well located. I will definitely never use this hotel again. The star rating on this hotel is very, very wrong and misleading.”

Mar 21, 2008 by Tee from Philadelphia, PA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[7]

• Relaxing, friendly and quiet.
• My room was not cleaned very good.

“My stay at the hotel was great. I was just not pleased with the cleanliness of the room. The toilet in the bathroom had tissue and bm in it.”

Mar 20, 2008 by Sarah from Falls Church, VA
Overall Rating: 7
Cleanliness:[10] • Staff:[3] • Location:[6]

• Front desk staff was friendly; room was very clean; lots of amenities came complimentary.
• Took 45 minutes for room Service to deliver silverware; lots of amenities for extra money.

“Nice, but not a bit nicer than the Hampton Inn we stayed at the night before.”

Mar 20, 2008 by Catherine from Yeadon, PA
Overall Rating: 10
Cleanliness:[7] • Staff:[9] • Location:[10]

• Attractiveness and comfort of room, staff congenial.
• Room was not cleaned to my liking.

“I could truly say that my stay at this hotel was a home away from home. I was comfortable, location was idea and the staff was pleasant to deal with. Room decor was beautiful which was a definite plus.”

Mar 19, 2008 by James from Bakersfield, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great room, friendly staff.
• Furniture somewhat dusty, needs upholstery vacuum; neighbors noisy.

“Beautiful lobby, nice staff greeting. Nice, spacious room, beautiful linens.”

Mar 19, 2008 by Connie from N Syracuse, NY
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[5]

• Lobby was attractive, front desk was very friendly.
• Bathroom needed some upgrading.

“In general a very nice place, nice lobby, pool, beds and pillows were very clean and comfortable. Had a very warm welcoming feeling.”

Mar 6, 2008 by Rob from Dallas, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[6]

• Upscale furnishings.
• Very hard to find at night.

“Overall, not bad but not really what you would expect for a 4-star. Fixtures, etc dated beyond stated most recent overhaul. Hotel needs much better signage and lighting for signage at night.”

Mar 6, 2008 by Robert from New York, NY
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[2]

• Staff was friendly and accommodating.
• Location.

“No way is this a four star hotel.”

Mar 5, 2008 by Ray from Newark, DE
Overall Rating: 2
Cleanliness:[2] • Staff:[4] • Location:[1]

• Absolutely nothing positive to say.
• Long walk from parking lot, not near anything of interest.

“Upon arriving the hotel shuttle buses had the entrance blocked with no apparent loading or unloading taking place. With bags in hand the automatic front doors were not working. As we approached the front desk with 3 employees doing nothing but talking together it took 30 seconds to be recognized. Back out to park the car and the parking lot was inconveniently laid out. The elevator worked and the room was okay. Just not what we have come to expect from a 4* hotel.”

Mar 5, 2008 by Sylvia from Miami Lakes, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[6]

• The staff.
• Nothing.

“This was a really great hotel- the staff was great the food was great!”

Mar 4, 2008 by Kam from New York, NY
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[6]

• We thought we'd like the indoor pool, location (near friends). My husband stayed there before.
• No crib - they ran out? Guests left trays, trash in halls, not picked up till late morn. Indoor pool not clean. Breakfast just ok.

“It's an OK place, maybe even decent if you just stay in your room and you don't use the facility much. Very conveniently located near friends, and out of the way for a peaceful night's sleep. The room was alright enough, but they didn't have any more cribs? And, the indoor pool was really visibly dirty. (We didn't spend much time here, but I left disappointed.)”

Feb 29, 2008 by Bob from Horsham, PA
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[8]

• Clean and quiet room. Comfortable quality beds.

“I'm a business traveler. My typical stays are at a Fairfield or a Hampton Inn, where both consistency and full amenities are provided at a single price. Everything beyond the room is nickel and dime. All ala carte selections, including internet access. Otherwise this is a nice property but the fleecing is getting old for a seasoned traveler.”

Feb 28, 2008 by Erica from Knoxville, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Comfort of the bedding.
• Bad experience with a male quest at the bar nothing to do with hotel.

“I normally stay at the PHL Marriott for convience I prefer this location for that reason. The location was near a shady hotel that had a suspicious clientele.”

Feb 27, 2008 by Shelly from Mitchellville, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Luxurious king size bed in a spacious suite.
• Hotel's exterior entrance incline a little tricky/slippery in wet weather conditions.

“Great hotel. Staff was very pleasant and helpful. Would stay there again when in the Philly area.”

Feb 27, 2008 by Mehoshi from Atlanta
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Great staff, beds, room size.
• Some mildew in grout but overall okay.

“I stayed at the Renaissance this past weekend and I had an excellent stay. Upon arrival to the airport, I called for a shuttle and it was there within five minutes. Lovely accommodations and great beds! The heater in my room was not heating properly and I called the front desk and they had maintenance there promptly. When they discovered it needed some repair, they immediately moved me to another room. The only negative was my service in the on-site restaurant. The hostess was very pleasant but my waitress never came to check on me therefore I couldn't leave a tip. But the breakfast buffet was great and the chef makes an outstanding omelet! Great staff, would stay here on my next trip to Philly.”

Feb 18, 2008 by Dennis from Wilmington, DE
Overall Rating: 5
Cleanliness:[3] • Staff:[9] • Location:[7]

• Hotel Staff Was Very Friendly and Helpful!
• Broken sink and light in the bathroom. Broken TV Hotel Not Even Close to 4 Stars.

“I've stayed at 2 star hotels that were better than this! Hotel staff was Very Friendly. But rooms were so beat up. We had so many problems they tried to give some of our money back but could not because of prepayment. Just choose a different hotel Definitely Not Worth It! There are Much Better hotels in this area for half the price.”

Feb 12, 2008 by Leslie from Lansdowne, PA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[5]

• View of pool.
• No mini bar.

“Great hotel, but not 4 stars!”

Feb 11, 2008 by Karen from Lehighton, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Unique architecture for this area.
• The roof over the entrance that trapped the diesel fumes.

“We would definitely stay here again. Good quality for the money. The staff whom we encountered were very friendly and helpful. Nicely decorated and clean.”

Feb 10, 2008 by Ryan from Phoenix, AZ
Overall Rating: 8
Cleanliness:[7] • Staff:[7] •

• Good front desk staff.
• The local restaurant they recommended was awful.

“Definitely not a 4 star hotel. Decent quality with clean rooms. About 20 mins from Downtown and 10 mins south of the airport. There aren't many options for dining nearby and nothing within walking distance.”

Feb 7, 2008 by Gary from N. Attleboro, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Interesting building.
• Very dark bathroom.

“Friendly staff, clean, large building. OK place to say.”

Jan 31, 2008 by Jason from Orrington, ME
Overall Rating: 3
Cleanliness:[3] • Staff:[8] • Location:[8]

• Lobby and personnel.
• The room needs upgrades big time, not a 4 star.

“Disappointing, I would never paid what I did if I had seen the room first.”

Jan 29, 2008 by Mele from Ballwin, MO
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[6]

• The staff was amazing! I also loved the computer in Business Center that was just for electronic check in.
• No wireless in the room. I had to use the lobby (which was quite cold) or the Business Center (decreased privacy).

“The staff was amazing; going out of their way to accommodate. The bedding was wonderful and luxurious. The only thing that would have made it better would be coffee available for longer hours in the morning, or even a continental breakfast (also, a little tricky to find).”

Jan 28, 2008 by J.R. from Pearl River, LA
Overall Rating: 2
Cleanliness:[4] • Staff:[5] • Location:[5]

• The elevator was quick.
• The bathroom tub tile had mildew/mold on it, plus missing grout.

“This hotel is an example of an owner trying to squeeze the last drop out of the grape before he replants. This hotel is dated. This hotel is not investing in room maintenance (Tub enclosure tile had mold/missing grout). No way is this a 4 star hotel, it barley has the qualities of a 2.5 star.”

Jan 24, 2008 by Jorge from Sherrills Ford, NC
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[7]

• Clean and good beds.
• Smell of chlorine and mold.

“This is not a 4 star hotel and is below normal Radisson quality. Though the room was clean, it smelled of chlorine and mold. Room service meal was poorly made. No free internet either. I think the Marriott PHL Airport is a far better hotel. In fact, the Hilton PHL Airport is equivalent to this hotel and is cleaner with better service.”

Jan 23, 2008 by Linda from Pattenburg, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I love the bedding!

“Hotel transportation to/from airport is a plus! Hotel is very clean, people are friendly and bedding is extra soft. Hotel makes you feel very welcome.”

Jan 22, 2008 by A from Milford, DE
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[3]

• Rooms were quiet and bed was comfortable.
• Bad location for visit to Philly; unappealing location in general.

“The rooms are quiet and the bed is comfortable, but this hotel is not 4 star quality due to its location in what's basically an industrial area near the airport and the bland, typical hotel room furnishings, etc. Nothing special. I'm sure it would be great for business travelers or anyone using the nearby airport, but not for someone visiting Philadelphia.”

Jan 21, 2008 by Jim from Pearl River, LA
Overall Rating: 3
Cleanliness:[5] • Staff:[3] • Location:[5]

• Room Service was fast.
• The food was horrible.

“Was 4 star 15 years ago. Today it is a declining, seemingly outdated property.”

Jan 20, 2008 by Rick from Newark, DE
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful hotel & beautiful room.
• Nothing.

“This hotel was beautiful and very convenient to the airport. Would definitely stay there again.”

Jan 17, 2008 by Carl from Virginia Beach, VA
Overall Rating: 2
Cleanliness:[1] • Staff:[9] • Location:[5]

• Courteous Front Desk Staff.
• House Keeping staff needs a lot of work.

“Beginning with my arrival/check-in to the airport Renaissance Hotel on Thursday 10 January 2008. I arrived and was greeted by 2 very professional men behind the front desk. After getting my reservation up and giving me my keys, the gentleman gave me cookies and a couple of bottles of soda for my children who were traveling with me. We went up to the room and began unpacking. My daughter went to hang her jacket up in the closet and found a bag. What she had found was a bag of used napkins/towels, etc. I immediately got my children out of the room and to the pool so they wouldn't find any other surprises. I'm glad I did because there was a lighter, a can of butane, and what looked like left over pot in the desk drawer. Additionally, there were little blue zip lock baggies about an inch square that were on the closet floor along with broken glass tubes that had smoke residue on it. These baggies had a whitish substance in them that looked like either a powder or very small crystals. The people at the front desk by the way were entirely professional throughout the experience so if there was one good thing about this ordeal I guess it was them. They moved me to another room upon hearing what had happened and appeared to be about as disturbed as I was with the situation. Needless to say the damage has been done. No more Philly Renaissance for me.”

Jan 11, 2008 by Susan from Bridgetyon, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The warm cookies upon arrival was a delight.
• Not enough people at the hotel.

“Great drinks, great food, fabulous room.”

Jan 9, 2008 by Lauren from Wilkes-Barre, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Our suite was great for our weekend getaway! Front desk staff was very accommodating! The breakfast buffet was phenomenal!
• The chlorine smell in our room was very strong due to it's connection to the pool. There could have been a better air filtration system.

“Our stay at the Renaissance was amazing! When we got there the front desk help that checked us in was very friendly and accommodating! He knew that we were out for a weekend getaway and upgraded us to a suite! The room was spotless! We dined in the breakfast buffet and it was the best we've ever had! Unfortunately, we had a problem with our toilet and it was fixed immediately! The staff there was the most accommodating and friendly that we've ever come in contact with! We would definitely go back there anytime we are in Philadelphia!”

Dec 21, 2007 by Steve from Hanover Twp., PA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Hotel lived to expectations, friendly staff.
• Lack of variety on menus.

“Overall, very clean hotel, staff very friendly & helpful. On site restaurants need more variety. Needed a fridge for insulin, took 24+ hrs. To get one? Drinking glass in hallway left next to room door for entire stay?”

Dec 18, 2007 by Dave from Lombard, IL
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[6]

• Nice hotel free parking.
• Hard to get to from I 95.

“Nice airport hotel.”

Dec 18, 2007 by Leslie from Atlanta, GA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• The staff that checked me in was very nice and generous.
• Tub did not drain well.

“Nice place to stay after a hard day!”

Dec 13, 2007 by Steven from Victoria, MN
Overall Rating: 1
Cleanliness:[1] • Staff:[7] • Location:[3]

• Nothing.
• Not even close to being 4 star properties.

“This was a horrible hotel. I have stayed at Renaissance locations in the past and this does not come close! It's a dirty old hotel.”

Dec 3, 2007 by Susan from Winston Salem, NC
Overall Rating: 6
Cleanliness:[3] • Staff:[10] • Location:[7]

• Friendly staff.
• Cleanliness.

“Hotel was convenient to airport (was only there about 10 hours) but I thought the 4 star rating unrealistic because of the cleanliness. In bathroom, draperies were dusty, sheets were not great and the pillows were small and completely worn out.”

Dec 3, 2007 by Danielle from Philadelphia, PA
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[3]

• General accessibility to airport.
• Everything else, particularly the excessive humidity, mold, and mildew.

“This was the filthiest hotel I have stayed in, and I cannot believe that it is publicized as a 4 star. I would rank this a 2.5 at most, maybe a 3 star if you count the size and attempted branding of the lobby. This hotel was so covered in black mold, mildew, and humidity that my spouse and I had trouble breathing within 10 minutes of arriving, and spent most of the evening coughing and sneezing. The walls are paper thin, so we also heard our neighbor's coughing, urinating, phone calls, etc., all night. Our luggage got moist from the humidity, and the bed linens and towels were already damp when we got there. We had to keep the AC on all night to minimize the humidity. The bathroom didn't appear to be cleaned, with pubic hairs in our bath towel, hair and grime all over the floor and encrusting the faucets, etc. The sealing around the toilet was also damaged, and the bathtub/shower area was oddly dark when the curtain was pulled to take a shower. Lastly, when I got out of bed my arms, neck, and chest were covered in tiny, itchy red bumps that are still bothering me. Overall, I am shocked by the terrible quality of the hotel and upset that my spouse and I had to suffer the terrible air quality, skin irritants, and filth, the after-effects of which are still bothering us.”

Nov 22, 2007 by Blair from Washington, DC
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[2]

• Fast check out.

“You need to down grade your rating of this facility.”

Nov 6, 2007 by Eurvin from Atlanta, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very comfortable spacious room, friendly staff, very good food delivered fast and clean facility.
• No complaints.

“Very good location, comfortable, and clean friendly staff.”

Nov 4, 2007 by Sheree from Columbus, OH
Overall Rating: 1
Cleanliness:[1] • Staff:[4] • Location:[6]

• Convenient to airport.
• Very dirty, old, ripped curtains, lousy bed.

“At the very least you should change this to a level 1 or 2.”

Sep 21, 2007 by Phillip from Fort Mill, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very nice, excellent location, good food, polite staff, internet access wonderful!
• no negatives.

“Quick check in. Excellent room. Everything worked. Bathroom clean and very nice. Business center allowed for internet connection. Great place. Booked on the same day.”

Sep 17, 2007 by Joan from Cairo, GA
Overall Rating: 4
Cleanliness:[1] • Staff:[4] • Location:[8]

• Hotel staff and restaurant are good, however the rooms are dirty and the cleaning staff is not going a good job.
• The rooms are dirty, and the cleaning staff is not going a good job.

“Hotel staff and restaurant are ok; however the rooms are dirty and the cleaning staff is not going a good job. Hotel is in need of renovation.”

Sep 11, 2007 by Celine from Clinton, PA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Quickly accommodated me with another room.
• First room dirty and lock falling off the door.

“Great restaurant. Its staff was very professional and friendly. Excellent food. This hotel room wasn't up to par with the Marriott Airport's hotel and that's what I used to gauge this survey. If I could choose between the airport Marriott and this Renaissance Philadelphia Airport I'd choose the Airport Marriott strictly on the cleanliness of the room.”