User Reviews for Renaissance Philadelphia Airport

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May 9, 2008 by William from Chesapeake, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Beautiful atrium, comfortable bed, great room.
• Limited parking.

“My wife and I were very pleased with the hotel and our stay. We travel to the Philly area several times a year during baseball season, and will most assuredly stay here again.”

Apr 29, 2008 by Michelle from Middletown, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Friendly service.
• Not enough amentias.

“All in all the hotel was nice, a free breakfast perhaps something more than just coffee.”

Apr 28, 2008 by Robert from Temecula, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel staff was very friendly and the location was great.
• Too long to be picked up after calling for shuttle.

“The staff was very friendly and the hotel was clean and comfortable.”

Apr 27, 2008 by Kim from Livingston, NJ
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[3]

• Service was amazing.
• Hotel was in the middle of no where.

“The hotel was very nice but was not a 4 star except in service where it was 5 star. There is nothing around the hotel and it felt desolate. The pool was okay but there were dirty towels everywhere, the floor was dirty and I had to ask for clean towels to be brought out. The hotel staff were very nice and very accommodating. The airport shuttle runs very smoothly and they have several to accommodate large crowds.”

Apr 27, 2008 by Ron from Ephrat, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location.
• Would not accomodate extended 3 day parking.

“Wireless internet should be free, short term parking should be extended, like the Holiday Inn.”

Apr 26, 2008 by Pamela from Orlando, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Staff was friendly, newly decorated.
• Daily housekeeping could have been better.

“Hotel was nicely appointed. Because of some road changes, it was not as convenient as I thought it would be.”

Apr 26, 2008 by Kim from Brunswick, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was a convenient, friendly atmosphere and had airport transportation.
• Nothing.

“The personnel was prompt and very helpful. Room service was quick and efficient. I have stayed there before and would come back again.”

Apr 24, 2008 by Paul from Fairfax, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Front desk response was excellent.
• Air conditioning system was broken.

“While the hotel was a little dated, the cleanliness was good. The air conditioning was not working so they supplied a fan. We could also hear the kids in the pool until 10pm when it closed.”

Apr 23, 2008 by Radouan from Boston, MA
Overall Rating: 2
Cleanliness:[7] • Staff:[7] • Location:[2]

• Nothing.
• The bar.

“Is that a really 4 star hotel?, I did not even stay at the hotel, that's how much I was embarrassed to meet business partners there. Went to have a appetizer and a cocktail, and the bartender was so rude and not professional, the staff really didn't want to be there.”

Apr 23, 2008 by Linda T. from Ridgewood, NJ
Overall Rating: 2
Cleanliness:[3] • Staff:[3] • Location:[5]

• Nothing.
• It was dirty.

“Our experience was not good. The hotel had no clean rooms. The people at the desk were disorganized and could not handle the situation. It took over an hour to get a room.”

Apr 22, 2008 by Terry from Vernon, CT
Overall Rating: 4
Cleanliness:[9] • Staff:[8] • Location:[7]

• Attractive setting.
• Very poor air conditioning. Too hot to sleep.

“Air conditioning problems may be temporary but never the less I could not sleep on this two day visit so hotel was a waste of money.”

Apr 21, 2008 by Mike from Downingtown, PA
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[5]

• The common areas and lobby were very elegant.
• The room did not have a mini fridge and the bathroom was mediocre.

“The room was okay but did not uphold the standards of a 4 star hotel. It was bland and much likes that of a 3 star hotel. There was no minifridge to keep our beverages cold, no minibar, and the room was very bland with a very bland bathroom. I remain as always, under whelmed.”

Apr 16, 2008 by James from Great Falls, VA
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[4]

• Free parking, large room, had bar and restaurant.
• The location is very hard to get to, A/C broken, nasty surroundings.

“Things just didn't work. No A/C, certain TV channels very fuzzy, pay in room internet, ugly surroundings, difficult to get to by car. No way it's a 4 star. Far from sports stadiums, downtown, good restaurants, shopping and attractions.”

Apr 16, 2008 by Kenneth from Winston-Salem, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Decor and atmosphere was nice, in so much that if Im in Philly again I will use this hotel.
• Room temperature was hard to regulate sometime.

“It was nice and attractive with comfortable rooms. It was close to the major interstate and was convenient to the different sites we had to visit. It had wireless internet connections in the room and lobby areas. Pool area was nice. We where within 3 miles to the hotel which may flight connections a breeze. It was also quiet and we couldn't even here the airplanes from the airport.”

Apr 16, 2008 by Kate from Brighton, MA
Overall Rating: 3
Cleanliness:[5] • Staff:[5] • Location:[4]

• Comfortable bed.
• Air conditioning broken.

“The hotel was fine, nice in fact, but the air conditioning broke, so the rooms were incredibly stuffy and hot (they did not have windows that opened). We tried to get a fan, but they ran out.”

Apr 16, 2008 by Burnell from Mt Wolf, PA
Overall Rating: 7
Cleanliness:[10] • Staff:[6] • Location:[7]

• I like the way the room was staged. The only thing missing was a flat screen TV.
• The air conditioning was out of order. This made for a miserable nights sleep.

“Overall, the hotel was good. If the air conditioning had been working, this hotel would have received an excellent rating.”

Apr 15, 2008 by Patricia from Pittston, PA
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[10]

• Outside ocean grounds perfect.
• Our building & room was old and ugly.

“Wish we went in the main tower.”

Apr 15, 2008 by Jim from Hopkinton, MA
Overall Rating: 7
Cleanliness:[5] • Staff:[10] • Location:[8]

• Great staff. Fixed issues quickly.
• Bathroom dirty, dusty. Room poorly maintained-light bulbs not working, no TV remote, etc.

“Good location, great staff. Rooms and public areas dated - paneling broken, rooms poorly maintained, bathroom not clean in corners/under counter.”

Apr 11, 2008 by Richard from Waltham, MA
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[5]

• Comfy bed. Gave free breakfast buffet.
• Located far from city. Hot tub broken.

“This hotel is decent. However, it is 2-3 stars, no more. It has a business trip feel to it. It is near the airport, so you have to drive a little into the city (15 minutes). Really good breakfast buffet. Pool and hot tub are nice, but hot tub not working during our stay. Atrium is beautiful. Rooms are nice. Beds are comfy.”

Apr 10, 2008 by David from Peoria, IL
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[7]

• Arrived early, hotel took our info and checked us in automatically while we were out.
• Room could have been a little bit cleaner. Difficult to get to.

“A lovely hotel with an outstanding staff. Comfortable beds, large bathroom (with lots of little goodies), free pretzels!”

Apr 10, 2008 by Alex from Easton, PA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[2]

• They have a copy machine and email for free use.
• This hotel has the policy of not changing the linens of the beds from one guest to another. It should be inspected and fined.

“What are the chances of finding dirty sheets in three rooms, on different floors of the same hotel. The staff tells you that the sheets are "not always ironed." This way, it takes you some time to realize that they are actually used, unwashed sheets. We found hair in the beds of three rooms! When, finally, we were given a room that seemed cleaner, we still found a stain (sticky, dry stain!) in the sheets. This hotel should be inspected and fined for reasons of lack of hygiene.”

Apr 8, 2008 by Yvonne from Philadelphia, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff was especially helpful in two main areas and the restaurant was very good with food and staff.
• The tub's drain was very slow and the HBO guide was not up to date.

“I liked the slight out of the way location of the hotel (just before reaching the hotel is an area with many, many hotels together). The bathroom was larger than many. The bed and bedding were nice and comfortable.”

Apr 8, 2008 by Matt from Rochester, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Spacious, comfortable.
• Attempted to GPS the location and it couldn't locate the hotel.

“Great!”

Apr 6, 2008 by Tom from Washington, DC
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[6]

• Friendly, helpful staff; well-appointed room.
• Although the bed coverings were new and stylish, the mattress seemed soft and old.

“A very nice hotel. The off-airport location in a business park is hard to find if you are driving. (In fact the entire airport area is a driver's nightmare. A dozen poorly marked roads defied even my expensive GPS.) The room was fine, and the staff very helpful. All in all, a very pleasant one-night visit, once the hotel was found!”

Apr 3, 2008 by Domero from Wilkes-Barre, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The friendly and courteous staff was very accommodating.
• Unfortunately, every time that we have stayed in this hotel, our ventilation system continuously pumped chlorine smelling air into our room.

“We've stayed at this hotel several times and every time has been great. The linens are fresh. The breakfast buffet is excellent. The staff is always friendly. The only complaint we have is that the ventilation in the rooms is poor. When we come home, everything that we brought with us wreaks like chlorine. It all has to be washed even if it hasn't been worn.”

Apr 3, 2008 by Kathy from Fond Du Lac, WI
Overall Rating: 8
Cleanliness:[6] • Staff:[10] • Location:[9]

• Convenient to airport with shuttle; good quality room accommodations, computer access and welcoming, professional staff.
• There was a dirty towel in our bathroom behind the door; a case of water left in the room and dirty glasses in bathroom.

“Staff was very warm and friendly, room service efficient and quick, and we enjoyed our night's stay in very comfortable surroundings.”

Apr 3, 2008 by A from Nahnat, MA
Overall Rating: 4
Cleanliness:[4] • Staff:[6] • Location:[7]

• Friendly service.
• Run down.

“This Renaissance is rundown and less than expected from a Renaissance hotel.”

Mar 25, 2008 by Victoria from Seattle, WA
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[7]

• Location, free parking.
• Had to pay for internet access in rooms.

“This is not a 4-star hotel.”

Mar 25, 2008 by David from Kelowna Bc, CA
Overall Rating: 4
Cleanliness:[3] • Staff:[7] • Location:[4]

• Not much!
• This hotel is poorly maintained and quickly becoming run down. This one is barely a 3 star.

“Location is okay if you only need an airport hotel. If you need to travel to central Philadelphia the hotel is not well located. I will definitely never use this hotel again. The star rating on this hotel is very, very wrong and misleading.”

Mar 21, 2008 by Tee from Philadelphia, PA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[7]

• Relaxing, friendly and quiet.
• My room was not cleaned very good.

“My stay at the hotel was great. I was just not pleased with the cleanliness of the room. The toilet in the bathroom had tissue and bm in it.”

Mar 20, 2008 by Sarah from Falls Church, VA
Overall Rating: 7
Cleanliness:[10] • Staff:[3] • Location:[6]

• Front desk staff was friendly; room was very clean; lots of amenities came complimentary.
• Took 45 minutes for room Service to deliver silverware; lots of amenities for extra money.

“Nice, but not a bit nicer than the Hampton Inn we stayed at the night before.”

Mar 20, 2008 by Catherine from Yeadon, PA
Overall Rating: 10
Cleanliness:[7] • Staff:[9] • Location:[10]

• Attractiveness and comfort of room, staff congenial.
• Room was not cleaned to my liking.

“I could truly say that my stay at this hotel was a home away from home. I was comfortable, location was idea and the staff was pleasant to deal with. Room decor was beautiful which was a definite plus.”

Mar 19, 2008 by James from Bakersfield, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great room, friendly staff.
• Furniture somewhat dusty, needs upholstery vacuum; neighbors noisy.

“Beautiful lobby, nice staff greeting. Nice, spacious room, beautiful linens.”

Mar 19, 2008 by Connie from N Syracuse, NY
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[5]

• Lobby was attractive, front desk was very friendly.
• Bathroom needed some upgrading.

“In general a very nice place, nice lobby, pool, beds and pillows were very clean and comfortable. Had a very warm welcoming feeling.”

Mar 6, 2008 by Rob from Dallas, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[6]

• Upscale furnishings.
• Very hard to find at night.

“Overall, not bad but not really what you would expect for a 4-star. Fixtures, etc dated beyond stated most recent overhaul. Hotel needs much better signage and lighting for signage at night.”

Mar 6, 2008 by Robert from New York, NY
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[2]

• Staff was friendly and accommodating.
• Location.

“No way is this a four star hotel.”

Mar 5, 2008 by Ray from Newark, DE
Overall Rating: 2
Cleanliness:[2] • Staff:[4] • Location:[1]

• Absolutely nothing positive to say.
• Long walk from parking lot, not near anything of interest.

“Upon arriving the hotel shuttle buses had the entrance blocked with no apparent loading or unloading taking place. With bags in hand the automatic front doors were not working. As we approached the front desk with 3 employees doing nothing but talking together it took 30 seconds to be recognized. Back out to park the car and the parking lot was inconveniently laid out. The elevator worked and the room was okay. Just not what we have come to expect from a 4* hotel.”

Mar 5, 2008 by Sylvia from Miami Lakes, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[6]

• The staff.
• Nothing.

“This was a really great hotel- the staff was great the food was great!”

Mar 4, 2008 by Kam from New York, NY
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[6]

• We thought we'd like the indoor pool, location (near friends). My husband stayed there before.
• No crib - they ran out? Guests left trays, trash in halls, not picked up till late morn. Indoor pool not clean. Breakfast just ok.

“It's an OK place, maybe even decent if you just stay in your room and you don't use the facility much. Very conveniently located near friends, and out of the way for a peaceful night's sleep. The room was alright enough, but they didn't have any more cribs? And, the indoor pool was really visibly dirty. (We didn't spend much time here, but I left disappointed.)”

Feb 29, 2008 by Bob from Horsham, PA
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[8]

• Clean and quiet room. Comfortable quality beds.

“I'm a business traveler. My typical stays are at a Fairfield or a Hampton Inn, where both consistency and full amenities are provided at a single price. Everything beyond the room is nickel and dime. All ala carte selections, including internet access. Otherwise this is a nice property but the fleecing is getting old for a seasoned traveler.”

Feb 28, 2008 by Erica from Knoxville, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Comfort of the bedding.
• Bad experience with a male quest at the bar nothing to do with hotel.

“I normally stay at the PHL Marriott for convience I prefer this location for that reason. The location was near a shady hotel that had a suspicious clientele.”

Feb 27, 2008 by Shelly from Mitchellville, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Luxurious king size bed in a spacious suite.
• Hotel's exterior entrance incline a little tricky/slippery in wet weather conditions.

“Great hotel. Staff was very pleasant and helpful. Would stay there again when in the Philly area.”

Feb 27, 2008 by Mehoshi from Atlanta
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Great staff, beds, room size.
• Some mildew in grout but overall okay.

“I stayed at the Renaissance this past weekend and I had an excellent stay. Upon arrival to the airport, I called for a shuttle and it was there within five minutes. Lovely accommodations and great beds! The heater in my room was not heating properly and I called the front desk and they had maintenance there promptly. When they discovered it needed some repair, they immediately moved me to another room. The only negative was my service in the on-site restaurant. The hostess was very pleasant but my waitress never came to check on me therefore I couldn't leave a tip. But the breakfast buffet was great and the chef makes an outstanding omelet! Great staff, would stay here on my next trip to Philly.”

Feb 18, 2008 by Dennis from Wilmington, DE
Overall Rating: 5
Cleanliness:[3] • Staff:[9] • Location:[7]

• Hotel Staff Was Very Friendly and Helpful!
• Broken sink and light in the bathroom. Broken TV Hotel Not Even Close to 4 Stars.

“I've stayed at 2 star hotels that were better than this! Hotel staff was Very Friendly. But rooms were so beat up. We had so many problems they tried to give some of our money back but could not because of prepayment. Just choose a different hotel Definitely Not Worth It! There are Much Better hotels in this area for half the price.”

Feb 12, 2008 by Leslie from Lansdowne, PA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[5]

• View of pool.
• No mini bar.

“Great hotel, but not 4 stars!”

Feb 11, 2008 by Karen from Lehighton, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Unique architecture for this area.
• The roof over the entrance that trapped the diesel fumes.

“We would definitely stay here again. Good quality for the money. The staff whom we encountered were very friendly and helpful. Nicely decorated and clean.”

Feb 10, 2008 by Ryan from Phoenix, AZ
Overall Rating: 8
Cleanliness:[7] • Staff:[7] •

• Good front desk staff.
• The local restaurant they recommended was awful.

“Definitely not a 4 star hotel. Decent quality with clean rooms. About 20 mins from Downtown and 10 mins south of the airport. There aren't many options for dining nearby and nothing within walking distance.”

Feb 7, 2008 by Gary from N. Attleboro, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Interesting building.
• Very dark bathroom.

“Friendly staff, clean, large building. OK place to say.”

Jan 31, 2008 by Jason from Orrington, ME
Overall Rating: 3
Cleanliness:[3] • Staff:[8] • Location:[8]

• Lobby and personnel.
• The room needs upgrades big time, not a 4 star.

“Disappointing, I would never paid what I did if I had seen the room first.”

Jan 29, 2008 by Mele from Ballwin, MO
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[6]

• The staff was amazing! I also loved the computer in Business Center that was just for electronic check in.
• No wireless in the room. I had to use the lobby (which was quite cold) or the Business Center (decreased privacy).

“The staff was amazing; going out of their way to accommodate. The bedding was wonderful and luxurious. The only thing that would have made it better would be coffee available for longer hours in the morning, or even a continental breakfast (also, a little tricky to find).”